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Sheraton Gunter Hotel San Antonio


Hotel class 4.0 of 5
205 East Houston Street, San Antonio, TX 78205

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Reviews you can trust

Reviews at a glance
  • River walk(8)
  • Very comfortable(6)
  • CUSTOMER SERVICE(5)
  • Very friendly(5)
  • Best part(4)
  • Queen beds(4)
  • Front desk staff(3)
  • Hot tub(3)
  • Club lounge(3)
  • Parking garage(3)
Show reviews by trip type and rating
  • All reviews (170)
  • Business reviews (44)
  • Couples reviews (49)
  • Family reviews (19)
  • Friends getaway reviews (6)
  • Solo travel reviews (13)
69% of travelers recommend
3.5 of 5 stars 170 reviews
  • Excellent
    47
  • Very good
    58
  • Average
    27
  • Poor
    29
  • Terrible
    9
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[ Date ] [ Rating ]
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3 of 5 stars
Shanefkelly   5 contributions
Austin, Texas
Aug 28, 2010 | Trip type: Business, Solo travel

I didn't mind that this is an old hotel, that's part of the charm and the rooms are small but comfy. However, they really need to work on the cleanliness of the rooms. The bathroom door of mine had something spilled on it and some hair on it. The room phone was also disgusting. I think the bathroom was last... more

Management response from
Marilyn Hilston, Guest Relations Manager

Dear Guest, I have reviewed your comments regarding your stay with us at the Gunter. We do take all comments seriously and appreciate all the guest feedback. I do apologize for the condition of the guest bathroom and I hope you addressed it with the front desk, so we could have the opportunity to make it right. Thank you again...

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5 of 5 stars
longhorns56   1 contribution
Cibolo, Texas
Aug 24, 2010 | Trip type: Couples

My wife & I had attended a wedding reception at the Sheraton Gunter a couple of years ago & thoroughly enjoyed ourselves at this beautiful, historic hotel. When our daughter decided to have her own wedding reception at the Gunter we knew it would be a first class affair. From the very beginning, Stacy Seaborn, the director of catering, was... more

Management response from
Marilyn Hilston, Guest Relations Manager

Dear Guest, We were delighted to hear that you had a wonderful stay with us at the Gunter. Thank you for recognizing Stacy as she is a great asset to our hotel. We look forward to seeing you in the future, Sincerely, Executive Office

Noisy
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2 of 5 stars
littleones28   8 contributions
San Francisco
Aug 23, 2010 | Trip type: Business

Pros - Many eateries in hotel and nearby. Walking distance to Alamo & Riverwalk. Cons - Noisy. One can hear the street cleaners at 4am!! It was hard to sleep. more

Management response from
Marilyn Hilston, Guest Relations Manager

I have reviewed your comments regarding the noise from the street cleaning machines and unfortuately this is a city service and is something we cannot control. May I suggest on a return visit that you ask for a room away from the street. Our associates try to make each guest stay as pleasant as possible and will be happy to...

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5 of 5 stars
LarraRenee   1 contribution
Oklahoma City, Oklahoma
Aug 23, 2010 | Trip type: Couples

Enjoyed this beautiful hotel, we reserved our room online easily. We were warmly welcomed. more

Management response from
Marilyn Hilston, Guest Relations Manager

Dear Guest, Thank you for your review and we're pleased that you chose our hotel for your honeymoon. Perhaps we'll see you again on your anniversary. Sincerely, Executive Office

awesome
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5 of 5 stars
yuckyfaghag1   2 contributions
Aug 21, 2010 | Trip type: Business

im on a dance team, and last winter the alamo bowl was taken place in san antonio. we were there for the halftime performance, and teams from texas, new mexico, oklahoma and arizona all stayed there, with over 300 girls, plus all of the coaches, coordinaters, choreographers, band directors, and 200 band members. for the price of the trip and... more

Management response from
Marilyn Hilston, Guest Relations Manager

We have read your review and are very happy to know you enjoyed your time at the Gunter and we hope to see you again very soon. Thank you for recognizing our hotel associates. They work exceptionally hard to make every guest feel special. Sincerely, Hotel Management

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5 of 5 stars
janpatch   1 contribution
Dickinson, Texas
Aug 18, 2010 | Trip type: Couples
1
person found this review helpful

We stayed at the Gunter for an anniversary get-away weekend and really loved its historical charm! The location was great - only a block from the riverwalk and lots of great places to eat were within walking distance. Despite having booked on hotwire, we received an upgrade to a king room with a bay window and a gorgeous view! The... more

Management response from
Marilyn Hilston, Guest Relations Manager

We are so pleased your stay at the Gunter was a pleasant experience and thank you for letting us know. Thank you again for staying with us and we hope to see you in the near future. Sincerely, Hotel Management

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3 of 5 stars
singtx   90 contributions
san antonio
Aug 17, 2010 | Trip type: Family

Another stay - had two five-night reservations and one two-nighter for family in town. The first night they put us in rooms with holes, mold (in several places), and peeling wallpaper. I went down and asked to be moved but mother-in-law wanted to wait till tomorrow. The room they put us in was unreal - it clearly had to be... more

Management response from
Marilyn Hilston, Guest Relations Manager

We thank you again for allowing us to make amends and accepting our upgrade to a suite for you and your family. Sincerely, Hotel Management

Great Hotel
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5 of 5 stars
scarlett-bella-coco   1 contribution
San Antonio, Texas
Aug 17, 2010 | Trip type: Couples

I love the Gunter!!!! It is an old hotel that has so much charm and modern amenities. You would expect to have some of the usual problems that other older hotels have but not the Sheraton Gunter. The staff is very helpful and knowledgeable. You don't even need a car to get around downtown San Antonio, the Gunter is in... more

Management response from
Marilyn Hilston, Guest Relations Manager

Delighted that you had a wonderful stay at the Sheraton Gunter. Thank you for recognizing our associates as they work exceptionally hard to make every guest feel special. Thank you for staying with us and we hope to see you in the near future. Sincerely, Guest Relations Manager

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4 of 5 stars
TexNomad   6 contributions
Houston, TX
Aug 11, 2010 | Trip type: Couples

I got the room blind bidding on another sight, and paid only $80. I definitely feel I got my $80 worth. That being said, I was disappointed for a four-star hotel, and would have been upset had I paid north of $120. The service at the counter was excellent. We got a slightly early check in without problem, and we... more

Management response from
Marilyn Hilston, Manager

Dear TexNomad, The Sheraton Gunter is an historical hotel and to keep the hotel integrity, we have not changed the sizes of the guest rooms or windows. Our new "white bedding" program will be completely installed in each guest room by the end of August and will definitely update each room. I do hope you will return in the future...

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2 of 5 stars
mickeyviper   1 contribution
desoto, Texas, USA
Aug 8, 2010 | Trip type: Business

One block from the riverwalk is a great location but service and overall quality of accomodations was disappointing. Pros: great location; beautiful lobby; friendly concierge. Cons: very small bathroom; spotty service; valet parking not very reliable; average to low average food; housekeeping stingy with towels and washclothes (often leaving none). Woudn't recommed this hotel unless you can get a really... more

Management response from
Marilyn Hilston, Manager

I have reviewed your comments regarding your stay at the Gunter and I hope you addressed it with our guest services, so we could have the opportunity to make it right. Concerns with service or quality are things that our management team take very seriously. Thank you for your comments as we are always striving to make each guest encounter...

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Sheraton Gunter Hotel San Antonio Also Known As

  • Sheraton San Antonio
  • San Antonio Sheraton
Address: 205 East Houston Street, San Antonio, TX 78205
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