I drive coast to coast for business and travel with my 2 Australian Shepherds - I have been staying at RI's for years. I had not stayed at this RI in the past 4 years and was truly shocked at the apparent lack of maintenance that is evident with this property. There was garbage blowing around throughout the property, the... More

We stayed 2 nights on the 2nd floor. The hotel room was very nice. Very spacious and comfortable. The wi-fi was stagnant, very sluggish. We didn't have time to use the pool but it looked very nice. Continental breakfast was average. It was a little crowded to dine in the dining room so we took our breakfast back up to... More

From start to finish the staff and accommodations are beyond reproach. My HUGE family and I stayed here for 4 days while attending Air Force BMT graduation and our every care was attended to. I remember at one point my sister asked the kitchen worker for macadamia nut cookies, was told they didn't have any but if she were to... More

I am frequently a visitor to the San Antonio area for business and travel. When I am in town for business, I want a place to unwind and disconnect from the daily grind. This is the perfect place for exactly that. When I am in the area, I love staying here because the management and staff are very friendly and... More

Stayed here 2 nights on the 1st floor by the lobby and let me tell you it was very loud and the wi-fi sucked even though I figured id get better service knowing that I was by the lobby it wasn't happening. Let me tell ya even though those 2 things made me mad the customer service was impressive. Outstanding... More

We (4 adults, a teenager and 5 year old) stayed at this hotel for 5 nights to attend our oldest grandson's BMT Graduation at Lackland AFB. There was a mixup in our initial reservations made in January for March 13-18, but is was rectified by the General Manager, Robert Cantu, before our arrival. Mr. Cantu is the best hotel manager... More

Let me start with the good because it far outweighs the bad. The Manager has his name and cell phone number listed in various locations throughout the hotel all I can say is WOW, to want to take care of your guests to this length is amazing. We never had to call it I am proud to say. Every person... More

We (my husband, my parents, my five year old, and my oldest son's girlfriend and myself) stayed 4 nights to attend my son's BMT graduation at Lackland AFB. It was convenient and easy to get to the Valley Hi Gate. It is right off of 410 making travel easy. The employees from management to cleaning staff went out of their... More

Stayed for Spring Break and really wasn't impressed. Rooms were ok...we were in a one-bedroom suite. The bed was hard as heck! I couldn't believe it. Chair at the desk was torn on edges, couch just didn't look clean..made my kids put a blanket down before sitting. After a long day at seaworld I wanted a bath...omg the tub was... More