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Residence Inn San Antonio Seaworld

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2838 Cinema Ridge, San Antonio, TX 78238
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Residence Inn San Antonio Seaworld
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186 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Planned a trip to San Antonio to enjoy time with family and stay close to Sea World. We booked a 2 bedroom suite and upon our entering the room the pictures explain it all. This is a Marriott!!! OMG...never again. However, the staff was courteous and cancelled our reservation without charging us a fee. Our room was filthy, period.

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

TexasMrs, I truly apologize for the room conditions you encountered. Our room was not up to standard. We have made changes in our Housekeeping department to correct the cleanliness issue. Thank You for taking the time to provide us feedback to make us better. More 

Houston
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wanted to choose a place that put us close to SeaWorld. The Residence Inn is less than 10 minutes away and a very easy drive to get to the park. It has the nice spacious rooms that fit well for families and business people alike. The breakfast is pretty standard in terms of the eggs, bacon, potatoes, pastries, oatmeal,... More 

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Travelpastor, Thank You for the refreshing comments. I will pass along your kind words to our staff. More 

La Grange, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this hotel. The room was spacious and clean, but the furnishings had seen better days. Chairs were worn out (same was true in the dining area) and the king bed was not comfortable (swayed in the middle). The whole place needs to be updated !

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

4Mom75, I have forwarded you review concerning the need to update to upper management. I will pass along your cleanliness comment to our housekeeping staff which will be much appreciated. More 

Evansville, Indiana
1 review
1 of 5 stars Reviewed 3 weeks ago

Pros: Large rooms with kitchenette. Ms. Delores in the breakfast area/lobby Cons: Lax management, housekeeping and maintenance staff. Paper thin floors allow you to hear each and every step in rooms above you, let alone running/bouncing kids. We had a broken dishwasher and sleeper sofa when we checked in, which took two requests and 24 hours to resolve.The furniture in... More 

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Shirack, As General Manager I take full responsibility for our short comings. Your review has been shared with our Management staff, A Management change has been made in our housekeeping department. I have challenged our staff to be proactive not reactive. Thank You for taking the time out of your day to make us better. More 

Frederick, Maryland
1 review
1 of 5 stars Reviewed 3 weeks ago

Pros: Large rooms with kitchenette. Ms. Delores in the breakfast area/lobby Cons: Lax management, housekeeping and maintenance staff. Paper thin floors allow you to hear each and every step in rooms above you, let alone running/bouncing kids. We had a broken dishwasher and sleeper sofa when we checked in, which took two requests and 24 hours to resolve.The furniture in... More 

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

ndecker76, As General Manager of the Hotel I take full responsibility for our short comings. Your review has been shared with our management staff. Management changes in our Housekeeping department have been made. I have challenged our staff to be proactive not reactive. Thank You for taking the time out of your day to make us better. More 

Gore, Oklahoma
Level Contributor
10 reviews
4 of 5 stars Reviewed 3 weeks ago

Excellent staff service, breakfast buffet choices was pretty good, we had the 2 queen bed suite with full sized sofa bed in the living room area and had a pleasant experience over all. The room was clean, spacious, and the proximity to food places, local attractions, and places of interests was really great! Loved the small details such as paper... More 

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Mayumi_M43, Thank You for the wonderful review. Our Hotel does provide the comforts of home. I will pass along your kind words about our service to our staff. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed July 22, 2015

My family and I came to San Antonio for a mini vacation. We chose this hotel, over our preferred Embassy, to be close to other family staying here. The hotel was decent. I was actually quite pleased when I arrived to the location and walked in the door. It was well kept and spacious. We had 2 rooms. As the... More 

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Janeetra A, Thank You for your feedback. We will work on the items you brought to our attention. I am glad that Dolores was able to make a positive impact on you and your children. We look forward to hosting you again if you are in our area. More 

Owings Mills, Maryland
1 review
5 of 5 stars Reviewed July 17, 2015

The staff at residence inn was just amazing, especially the young woman who runs the breakfast , Deloris Rios. Such an asset to your company. She make my stay memorable, always had a smile and treated us like we were at her home. Everyone was so helpful, especially the front desk staff. If ever I returned to San Antonio I... More 

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Margaret T, Thank You for the kinds words about our service. I will let Dolores know how she made your stay memorable. Congratulations to you and your Airman. More 

Edinburg, Texas
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 10, 2015

We've stayed here three times in the past couple months. Each visit was 2 nights each. Great location, especially if you're visiting Sea World. Our suite was a good size, not huge but definitely room for our little ones to stretch out and run around and play a bit. Each visit, the staff was very friendly and accommodating. Pool is... More 

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Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Jacksmom81, Thank You for making us your Hotel of choice when come to visit SeaWorld. We will on improving our breakfast. We look forward to seeing you and your family again. More 

Humble, Texas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 2, 2015

Residence Inn hotels are my favorites so I booked this one for my kids first trip. I was greeted in the lobby with a smile and referred to as a VIP. I liked that. As always the room was clean and comfortable. I love the location as well: a few minutes from Seaworld, Restaurants either next door or across the... More 

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

KevonR, We are proud that we were able to make your kids first family trip a positive one. Thank you for choosing us to make this everlasting memory. If you are back in our area please consider us again. More 

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