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All 352 San Antonio hotels

Residence Inn San Antonio Seaworld

3.0 of 5 Hotel   |   2838 Cinema Ridge, San Antonio, TX 78238 (Northwest Side)
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81%
Ranked #59 of 352 hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
GBDILL Tirana, Albania
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132 people have reviewed this hotel

Traveler rating
    85
    21
    11
    8
    7
See reviews for
84
4
5
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this property for several weeks for business. The property is infested with bugs: ants, bed bugs, and scorpions. Not to mention all the cats in the parking lot. I notified management multiple times, but nothing was ever done. I don't think the carpet in the room was vacuumed once over an extended stay. Half the time I... More

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Josh L. It pains me to read that your 98 day stay with us was not top notch, I have reviewed your comments with my Housekeeping and Maintenance staff, I have addressed our attentiveness at the Front Desk with my Front Desk staff. I take fully responsibility for not making your stay as best as could be. Thank You for... More

Tirana, Albania
Top Contributor
57 reviews 57 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This property is new, clean, and has amazing customer service. We stayed in a suite and I felt we were staying in a luxurious apartment. The rooms were very spacious and everything was in working order. The staff was friendly and very accommodating. The internet had a strong signal all throughout the hotel. And, the hotel is conveniently located near... More

Was this review helpful? Yes 1
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

CBDILL We are honored to be the Best Hotel you have stayed in. Your comments really excited our TEAM. We look forward to your next visit to San Antonio. More

Newton, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were really impressed with our stay here. We had the 1 bedroom suite, and we slept just wonderful. I really liked the "at home" feel of this place. In the evening we had our evening swim, and after we lounged in the courtyard, it was like being in heaven. The breakfast was the perfect way to start the day.... More

Was this review helpful? Yes 1
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

GBDILL, We are glad you have found your home away from home.I will pass along your kind words to Dolores and the res of our staff . We look forward to seeing again when you come back to Texas. More

Pickerington, Ohio
2 reviews
5 of 5 stars Reviewed July 28, 2014

We visited the San Antonio area for my daughter's BMT graduation. The front desk staff and the management went above and beyond to make us feel like family. Wonderful evening dinners (3 nights a week) and a full breakfast bar. Room was perfect with a kitchen including a stove top, microwave and full sized refrigerator. I have stayed at several... More

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Debbie R, We are happy that your visist to San Antonio was comfortable. Congratulations to you and your Daughter on her graduation from BMT. We wish her the best of luck with her career. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

I did research on this hotel while we were living in Germany. We were getting transferred to San Antonio and knew we needed a hotel that had the comforts of home, since we were going to be staying in it for a couple of months while waiting for our house to be built. My first encounter was with a lady... More

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Lisa B, I am glald we were able to provide the comforts of home, I will pass along your kind words to Katherine , Dolores and Rose. More

Pueblo, Colorado
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

The hotel staff were great! High marks. They seem a little under staffed though, these friendly people were hopping. We were here for Air Force graduation. They were exceptionally nice to our new airman and the others that came back here to visit their families. They have a great lobby for relaxing with family, places to eat, etc. The rooms... More

Was this review helpful? Yes 2
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

00Murph, Thank you for the positive comments. We will attend to the small issues you noted. More

Gainesville, Florida
Top Contributor
51 reviews 51 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 21, 2014

I've stayed here a few different times, usually for 2 weeks at a time. The last time was in April. There is a woman who works the weekend mornings who has been AMAZING every time I've been there. I've checked in early, and she's found me a room; I've checked in sick as a dog, and she made sure I... More

Was this review helpful? Yes
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

BrooksS, I will pass along your kind words to Katerine. Please keep u in mind when you are back in our area. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

We had breakfast everyday for 6 days and five were with the delightful Delores Rios. She made our mornings a exciting event to look forward to. Bright eyed, bubbly, excited to see and greet you. The food was delicious, and presented in a clean environment all morning. She cleaned up after all guests as she refilled the food presented for... More

Was this review helpful? Yes 1
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Preston and Bonnie, Thank You for the great comments about Dolores. She is truly our ACE in the hole. She was very excited to read how you felt about her service.She leads by example for the rest of our staff. More

Phoenix, Arizona
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 9, 2014

We booked this hotel over a month prior to our visit. We booked (2) rooms both with queen configurations. On the day we were to arrive, we called early in the day to inform the hotel that we would arrive at the property by 7pm because we were driving from El Paso. The gentleman at the front desk informed me... More

Was this review helpful? Yes 3
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

TeresaK808, We truly apologize for the issues you encountered during your stay with us. It pains us when we cannot meet our guest request. We fully understand your frustration. My staff and I have reviewed your comments as a TEAM. We have challenged ourselves to improve in the areas that are under our control. Thank You for taking to time... More

Senior Contributor
46 reviews 46 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 31, 2014

So I walk in to check in, and had to wait 5 minutes until the front desk clerk finished a telephone call. Not really the welcome I expected. Walking down the hallways in a smoke free property, but smelling cigarette smoke TURNS ME OFF. Someone in management needs to check on this property after hours. The maid left trash in... More

Was this review helpful? Yes 2
Robert C, General Manager at Residence Inn San Antonio Seaworld, responded to this review

Brucea1228, I apologize for the issues you encountered during your stay with us. I have reviewed your comments with both my Front Desk and Housekeeping Managers. We always appreciate feedback from our guest letting us know what areas we need to improve. We will monitor our hallways to ensure guest are not breaking our non smoking policy. I will pass... More

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Additional Information about Residence Inn San Antonio Seaworld

Address: 2838 Cinema Ridge, San Antonio, TX 78238
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Seaworld 3*
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Also Known As:
Residence Inn San Antonio Seaworld Hotel San Antonio
San Antonio Residence Inn
San Antonio Marriott

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style
#38 Family Hotel in San Antonio #74 Business Hotel in San Antonio
Hotel Class
Number of rooms
102

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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