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Hilton Garden Inn San Antonio Airport

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12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
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Hilton Garden Inn San Antonio Airport
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Hilton Garden Inn San Antonio Airport
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269 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Woodlands, Texas, United States
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently stayed for a long weekend. Our room was nice, but no nicer than other Hilton properties such as Hampton. This inn does not offer a continental breakfast, which I find odd since it costs more to stay there. Also, I was told there was no senior discount, or military, mainly because of spring break! But I was also told... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so glad you were able to make your reservations though e-checkin. As Hilton Garden Inn Properties are the only hotels that have this feature for our guests to block their own rooms and our front desk staff does not ask for any form of ID upon... More 

1 review
5 of 5 stars Reviewed 1 week ago

My 3 day stay at this hotel was a very pleasant experience. The rooms were clean and comfortable and the staff was courteous and helpful. The location is near the airport and the free shuttle is very convenient. I would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are very pleased on how much you enjoyed your stay with us. Our staff does everything to make sure all of our guests have an outstanding time while here in San Antonio. We look forward to your next visit. More 

Kansas City
Top Contributor
210 reviews 210 reviews
23 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm not sure I've ever stayed in a hotel with such dichotomous issues. For every good thing we experienced, something negative balanced it out. For example, the best people we encountered at the hotel were the shuttle drivers. Each one was friendly and went above and beyond to give us a good experience. On the flip side of that coin... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We do apologize for the inconvenience you had while visiting us here. I will make sure to address this with our management team. If you would please call the Sales office and see how we would be able to make this right. More 

Corpus Christi, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is so welcoming and comfortable, as well as convenient for me to reach my work station. Breakfast is great and the lobby has nice little niches for sitting and talking or reading or making calls.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are glad to hear you enjoyed your breakfast and the lobby area. We look forward to your return with us here in San Antonio. More 

Houston, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great stay-Quiet and great food. Have stayed at this location multiple times and have never been disappointed. Service is top notch and rooms are very clean and quiet. My son lives on Broadway and this location lends its self easy access to his apartment

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. Our staff is awesome on making all of our guests feel right at home. We look forward to your next visit with us here in San Antonio. More 

Zionsville, Indiana
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Beds were very hard and hotel/rooms were not clean. Both myself and my 6 business travel partners had the same experience. I have typically had a very positive experience with the Hilton chain but this hotel was not up to standard and needs minor investment to address the issues stated. Also stronger supervision of staff and quality of work needs... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We do apologize for the inconvenience that you and your team had. I will be following up with management team on how we will address this. If you would please call the Sales Office and see how we would be able to help you. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Hilton Garden Inn in San Antonio is convenient located, close to the airport and business centers. Large parking lot, friendly hotel architecture and always smiling personal make the stay very pleasant.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. Our staff does everything to make sure all of our guests feel right at home with their welcoming smiles. We look forward to your return here in San Antonio. More 

Milford, Ohio
Top Contributor
99 reviews 99 reviews
11 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As a Hilton Diamond member I normally do not write reviews on their hotels unless something was very good OR needed attended to. This place for some reason I just found annoying.....the TV in my room did not work, a guest chair in the room had a ripped underside falling apart and the Staff seemed inattentive. Finally for an airport... More 

Was this review helpful? Yes 1
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We do apologize for such a bad experience. Since we are not a full service hotel we do not have 24/7 coffee or shuttle service available. We did look into the room and are making sure everything is worked on. We really hope when you called to the... More 

League City, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The housekeeping made me love this hotel. I was honestly a little disappointed when I entered the room. Very clean, just older looking. I left the next morning in a hurry and didn't tidy up like I normally do. When I came back that evening my toiletries when perfectly laid out. I smiled and knew I would come back here.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so glad you enjoyed your stay and the cleanliness of the rooms. We are doing everything to upgrade, slowly we will get there, however with our wonderful staff we know we would be able to turn anyone’s frown upside down =) We look forward to your... More 

San Antonio, Texas, United States
Top Contributor
55 reviews 55 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 7, 2015

2/5/15 Rm 111 First floor across from restaurant seating, similar numbers 110, 129, 128. Pleasantly quiet even though breakfast began at 6 am we were not disturbed in our large, cheery room. The little less is no free breakfast (lunch or dinner). The little more is a full service grill that serves your choice of full breakfast, lunch and dinner.... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear you enjoyed your visit with us. We are glad you weren’t bother with the noise from the restaurant area. Yes, unfortunately we do have some guests that miss our exit; the best thing is for anyone driving in to call the hotel direct... More 

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