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Hilton Garden Inn San Antonio Airport

Certificate of Excellence
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12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
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Hilton Garden Inn San Antonio Airport
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Hilton Garden Inn San Antonio Airport
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313 Reviews from our TripAdvisor Community

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Traveler rating
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    98
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (313)
  • Mar-May only
    (101)
  • Jun-Aug only
    (87)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (69)
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Orange County, California
Level Contributor
94 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Checking in very late after a long day of work and a two hour drive I was met at the front by two outstanding young people. They offered repeatedly to help me with food for a very later dinner way after the kitchen had closed, And empathized with my situation. I felt very cared for when I fell into bed.... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear how well our staff took such great care of you. We know our staff does everything to go above and beyond on making sure all of our guests feel as if they were at home. I’m sure your dinner and breakfast were... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Wonderful service by a friendly and caring staff. Salt water pool, clean room, great environment. Adequate parking, close to several and varied retail and food service locations. Will go back next trip!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. Our staff does a great job making sure all of our guests feel comfortable as if they were at home. We are glad to hear you enjoyed your clean rooms and will be returning back with us here in San Antonio. More 

Atlanta, Georgia
Level Contributor
213 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This garden inn is always very good. The front desk people are professional, kind and helpful. The room's furniture is dated and the tv's are too small but the mattresses have been updated and are great. The layout is different than other garden inns with all the floors open. I almost think this was converted from another hotel. The breakfast... More 

Was this review helpful? Yes 1
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear how much you enjoyed yourself and how well our staff treated you while visiting us. We are actually in the process of upgrading the TV’s in all guest rooms. Our kitchen staff does a fanatic job for breakfast, we hope next time... More 

Gulf Breeze, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Best hotel bed ever!! Staff really nice and helpful!! I plan on purchasing a Garden Sleep System in the very near future. Breakfast was great and quick. I will be staying at this location whenever my travels take me to the SAT area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so excited to hear how much you enjoyed your sleep with us here, beds are very comfy. Our staff does make sure all of our guests feel right at home while visiting us. We are so glad you had a wonderful stay and look forward to... More 

San Antonio, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Pool heater was broken and it was too cold to use. We were there 3 days and was given the wrong address of another hotel to use their pool. Drove an hour to the hotel only to find out it wasn't that hotel. Staff are very nice there and rooms were average. I have stayed here before and was the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience of the pool and incorrect information on the other location. We will be speaking with management team on getting this problem resolved. We do thank you for returning back to our location because of our staff. We do look forward... More 

Copperas Cove, Texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great customer service from time of arrival to departure. The only downside was the lobby restrooms. There are two doors for both men and women's. The first door entry has handle to exit with no waste basket to put paper towels upon exit. (In case no one washes their hands) other than that, James provided excellent food service for breakfast.... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear the how much you enjoyed your visit. We will make sure to bring up the trash can in our lobby restrooms to our management staff, and see how we can change this. We look forward to your return back with us here... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel is quite, close to the San Antonio Airport . The hotel personal is very friendly, good and rich breakfast! The rooms are clean and spacy. Close to various business and shopping centers. Recommended for business travelers!

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We offer the best for all of our travels. Our staff does everything to ensure a wonderful stay for all of our guests. We look forward to your return back with us here in San Antonio. More 

Houston, Texas
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a decent king bed room, it was clean and well kept but the internet was terrible. I am used to having slow internet, that i do not mind, but the internet here in my room was disconnecting me 4-6 times an hour They gave me a free promo code to get "faster" internet and yea that still didn't... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience on the internet service. Unfortunately, we have been having a problem with our internet and are getting the problem resolved. If there is anything else we would be able to do for your return back with us here in San... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We just left this hotel where upon check in we were told that our two queen bed room had been changed to a one king room. The guy at the front, Martin, claimed there was no one else we could speak to and that he was the manager for the day. We had no choice but to leave after already... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience, unfortunately any reservation made with any hotels are not guarantee bed types. When booking room reservations, the best thing to do is call the hotel and confirm you will need a certain bed type. If there is anything else we... More 

Birmingham, Alabama
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We traveled to San Antonio for a trade convention June 10-18 and stayed at this location the first night before checking in to the official convention hotel. We were a bit worried as seasoned travelers booking a hotel near an airport. Decided to take a chance and are devoted HGI people. While this hotel was a bit hidden, what a... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so glad you enjoyed your visit and our location. Our staff is ready to welcome all of our guests with great smiles to make them feel right at home. We are so glad to hear you were able to enjoy our breakfast in our restaurant. We... More 

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