We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn San Antonio Airport

3.0 of 5 12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
Hotel deals
Hotel website
Offers & Announcements
2x HHonors Points Package
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Garden Inn San Antonio Airport
Professional photos View all
Browse nearby
Hilton Garden Inn San Antonio Airport
Write a Review

261 reviews from our community

Traveler rating
    119
    82
    28
    17
    15
See reviews for
61
48
23
89
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (261)
  • Mar-May only
    (68)
  • Jun-Aug only
    (68)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (69)
All months
League City, United States
1 review
4 of 5 stars NEW

The housekeeping made me love this hotel. I was honestly a little disappointed when I entered the room. Very clean, just older looking. I left the next morning in a hurry and didn't tidy up like I normally do. When I came back that evening my toiletries when perfectly laid out. I smiled and knew I would come back here.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so glad you enjoyed your stay and the cleanliness of the rooms. We are doing everything to upgrade, slowly we will get there, however with our wonderful staff we know we would be able to turn anyone’s frown upside down =) We look forward to your... More 

San Antonio, Texas, United States
Top Contributor
55 reviews 55 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

2/5/15 Rm 111 First floor across from restaurant seating, similar numbers 110, 129, 128. Pleasantly quiet even though breakfast began at 6 am we were not disturbed in our large, cheery room. The little less is no free breakfast (lunch or dinner). The little more is a full service grill that serves your choice of full breakfast, lunch and dinner.... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear you enjoyed your visit with us. We are glad you weren’t bother with the noise from the restaurant area. Yes, unfortunately we do have some guests that miss our exit; the best thing is for anyone driving in to call the hotel direct... More 

El Paso, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

2 years ago the front counter staff was terrible. Decided to give the same property a second try since it was close to my event. Glad I did the checkin staff was excellent, courteous, helpful and professional.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear you were able to come back and see the change not only in the hotel but our staff members as well. Our staff does their best to make sure everyone feels right at home while visiting us here in San Antonio. We... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I returned to the HGI after 12+ stays here over the last year and was disgusted to find bugs not only crawling on my night stand, but in my bed as well. I moved the mattress to find more. Stay out of the HGI and room 405! There are nicer hotels in the San Antonio area.

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We apologize for the bad experience you had while visiting us here. We did follow up with our staff to see how they were able to take care of you. After reviewing our staff was able to take care of your needs and move you rooms because of... More 

Gainesville, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 22, 2015

I am not a frequent travler, but have stayed for 2 weeks for Job related training. What a wonderful staff!!! Martin picked me up from the airport and was fast and curteous, very friendly and helpful for an out of towner!! Carla assisted me with arranging taxi service quickly and painlessly, and Benny....he was so sweet, I had walked a... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you so much for your feedback on Hilton Garden Inn San Antonio Airport. Our staff is so wonderful and making everyone feel like they never left home. We are so pleased to hear how well the entire team took great care of you. We look forward to your return because it looks like you are now part of our... More 

Houston
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 19, 2015

Check in way pretty easy but I have to say that I was not given a King room though they did have King available. They did not realize first that I was a Hilton hhonors member first. So when I asked, the first guy was about to say that we do have, suddenly someone from back interrupted him and denied... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you so much for your feedback on Hilton Garden Inn San Antonio Airport. I do apologize for the mix up and confusion with our staff. We have been in training so we are working on these little notes. We look forward to your return back to San Antonio. More 

Pittsburgh, PA
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 11, 2015

We stayed here during Christmas week. The location was close to restaurants and its access to the highway made it very easy to get around the city (just about every attraction was within 15-20 minutes). Spencer at the front desk was great. We ate breakfast in the restaurant every day because it was included in our rate. Honestly, the food... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you so much for your feedback on Hilton Garden Inn San Antonio Airport. We are so glad you enjoyed yourself while visiting us here. Our staff does their best to make sure all of our guests feel at home with their great attitude toward our wonderful guests. We do apologize for the noisy room near you. We look forward... More 

Kingwood, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2015

This was our first stay at a Hilton Garden Inn. The hotel was lovely, the staff very nice and the breakfast excellent. However we were not informed of the adjustable king mattress which made our sleeping very uncomfortable. The only information was a small sign at the reception desk which we did not notice until we checked out. The staff... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you so much for your feedback on Hilton Garden Inn San Antonio Airport. We are so happy to hear how much you enjoyed your stay and breakfast in our Hotel restaurant. I do apologize that it was not mentioned upon check-in on the adjustable king mattress. We will definitely address this with our staff. Thank you again for choosing... More 

Chicago, United States
1 review
5 of 5 stars Reviewed January 1, 2015

The staff is prompt and very helpful. The breakfast is very good, and the internet is fast enough to handle Netflix. Our daughter loves the pool. It is convenient to 1604 if you are coming from the east.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you on your comment on Hilton Garden Inn San Antonio Airport. We are so glad you were able to enjoy our breakfast and complimentary internet service. I’m sure your daughter had a wonderful time with our indoor pool, since it had been so cold outside during your visit. We look forward to your return back to San Antonio. More 

Corpus Christi, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed December 30, 2014

The staff at this hotel did a great job of taking care of us during our stay. Breakfast was very good as was the room service. We stayed at this hotel two nights before flying out on our Christmas Vacation and stayed another night when we returned. Their shuttle/van service is very good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you so much for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear what a great job our staff did taking care of you during your Christmas vacation. Our staff does everything to make sure our guest feel right at home. We look forward to your return back to San Antonio. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hilton Garden Inn San Antonio Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, EasyToBook, Hilton Hotels, Travelocity, Orbitz, Despegar.com, Hotwire, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Hilton Garden Inn San Antonio Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton
Hotel Style:
#39 Business Hotel in San Antonio
#70 Family Hotel in San Antonio

53 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Room/suite (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (6)
Viewed
Dining (4)
Viewed
Bathroom (3)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Other (26)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay