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Hilton Garden Inn San Antonio Airport

3.0 of 5
12828 US Hwy 281 North, San Antonio, TX 78216
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Hilton Garden Inn San Antonio Airport
Ranked #113 of 343 hotels in San Antonio
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84 reviews from our community

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Date Rating
Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 13, 2013 NEW

This is definitely not your typical Hilton Garden Inn. You can tell that it's been converted from one of the old Embassy Suites. The pool is in the atrium which makes that area unusually humid. My room was a little dated, a few hairs in the bathroom. Service at breakfast was terrible. I had put my order into the cook.... More

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Michael R, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review
May 16, 2013

Thank you for your review of our hotel. I apologize for the issues you faced during your stay. I have addressed your comments with our Food & Beverage team to allow them to enhance their level of service to all guests. If I may be of further service or if you would like to discuss anything further I can be... More

USA
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 12, 2013 NEW

Great location for visiting people who live in the residential area nearby; not sure its as convenient to the airport as others. Tough to get to from the highway due to construction. Appears that rooms are being renovated. Room was fine, nothing special. Same with the staff. Stingy with in room coffee, and they do not have coffee in the... More

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See 2 more reviews by FirstLast for San Antonio
san antonio, United States
1 review
5 of 5 stars Reviewed May 9, 2013

The hotel is located just off HI 281 just pass the Airport. The location of the hotel is in a very peaceful and quiet area. This hotel is my favorite place to stay when I decide to getaway from it all. I Love is spot it's very nice and clean. The swimming pool caps this hotel off.

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Review collected in partnership with Hilton Garden Inn

Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 3, 2013

The hotel itself has a nice clean layout. but our troubles started during our second night. we stayed at this hotel during the last weekend of the big fiesta celebration in san Antonio. we were downtown san Antonio when we were caught in a terrible (not unusual for texas) downpour. so my wife and I were soaked this night. so... More

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arlington, United States
1 review
3 of 5 stars Reviewed May 2, 2013

good clean hotel overpriced not to accommodate u for mishaps. back your product establishment. let us know u care. cars broken into and u did nothing. tv went out and u did nothing. was not given free coupon for breakfast and had to ask for it.

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Review collected in partnership with Hilton Garden Inn

Michael R, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review
May 16, 2013

Thank you for choosing Hilton Garden Inn for your travel. I sincerely apologize for the lack of response from the hotel team. At Hilton Garden Inn we stand behind our Brand Satisfaction Promise. I encourage you to contact me directly at 210-494-7600 or michael.rosen@hilton.com to discuss your concerns and allow me to resolve them to your satisfaction. Thank you for... More

Austin, United States
1 review
5 of 5 stars Reviewed April 30, 2013

Clean rooms and great staff....I will be back in the not to far future. The location is close to the Airport but you are not bothered by planes taking off or landing. Good restaurants are in the area as well as anything else you may need for comfort. I would recommend this Hilton to any one looking for a smoking... More

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Review collected in partnership with Hilton Garden Inn

Bryan
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed April 28, 2013

The staff was very nice and helpful, the room was clean and very comfortable. If you actually read a map the hotel is very easy to get to! We love the Hilton Garden Inn Brand and this one did not disappoint.

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See 3 more reviews by Jennifer C for San Antonio
Marble Falls, United States
1 review
4 of 5 stars Reviewed April 24, 2013

Overall clean and friendly service, but the dinner took longer than expected, lost about 2 hours of travel time. The location was great but due to the construction barricaids it was hard to get into parking lot. Called prior to arriving and was not told of construction and could not give me good directions

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Review collected in partnership with Hilton Garden Inn

Katy, United States
1 review
4 of 5 stars Reviewed April 23, 2013

There was no food available after 10pm (except for over priced microwavable soup in to purchase in the lobby) so if you guarantee for late arrival be sure you get something to eat somewhere else before checking in. the staff were very nice but one employee was there when I checked in at 10pm and there when I checked out... More

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Review collected in partnership with Hilton Garden Inn

Michael R, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review
May 3, 2013

Thank you for your recent stay at Hilton Garden Inn San Antonio. I am sorry to hear that there were aspects of your stay that were less than satisfactory. The Great American Grill is open for dinner from 5pm-10pm nightly and our Pavillion Pantry is open 24 hours for your convenience. The Pavillion Pantry has a variety of frozen and... More

Dallas, United States
1 review
3 of 5 stars Reviewed April 22, 2013

If you're used to a certain level of quality at Garden Inn hotels, this one misses the mark. Nothing went wrong on my stay, but for the experience the rate should have been about $50 less expensive. Rooms are outdated and the whole hotel overall needs to be remodeled.

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Review collected in partnership with Hilton Garden Inn

Michael R, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review
May 3, 2013

Thank you for your recent stay at the Hilton Garden Inn San Antonio Aiport. Please allow me to apologize for your experience not matching the price you paid. On May 1st the hotel is beginning a full-scale renovation of both our guest rooms and public spaces. I am confident that you will be pleased with the outcome. If I may... More

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Additional Information about Hilton Garden Inn San Antonio Airport

Also Known As:
Hilton Garden Inn San Antonio Airport Hotel
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton Garden Inn San Antonio
Hilton San Antonio
San Antonio Hilton
Address: 12828 US Hwy 281 North, San Antonio, TX 78216
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotels in San Antonio
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Relax at the Hilton Garden Inn San Antonio Airport hotel, the only Hilton Garden Inn in all of San Antonio, located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 
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Hilton Garden Inn San Antonio Airport
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