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Hilton Garden Inn San Antonio Airport

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12828 San Pedro Avenue, San Pedro Avenue, San Antonio, TX 78216
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1 room 1 guest
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Hilton Garden Inn San Antonio Airport
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318 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • Spanish first
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  • All months
    (318)
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    (101)
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    (92)
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    (69)
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Denver, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Although the staff was helpful and responsive, the overall experience at the hotel left too much to be desired. I travel so much that small things are what I notice most. For example, on Sunday afternoon (9 August 15) when I arrived no one mentioned my Diamond status. Sunday evening after I checked in, I was working at the desk... More 

Review collected in partnership with Hilton Garden Inn

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff members we dealt with were all sincere, professional, and on top of any issues we had. We enjoyed the excellent breakfast they offered and the refreshments offered in the lobby. The waitstaff in the restaurant were very attentive. The hotel was decorated beautifully. The GPS got us right to the door, even after dark. We felt safe and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so excited to hear how well our staff was able to take great care of you while visiting. Our staff does everything to ensure our guest visit. More 

Fort Collins, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

This is the second time I have stayed at this hotel and had problems with the air conditioning. I demanded that my stay be comped and it was. The front of the A/C actually fell off in night. I had complained twice about the poor performance. The manager did not have the courtesy to call me after I requested it... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you had while visiting us. If you would like to call and speak with GM, please call in to resolve. More 

Kyle
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was very clean and the staff very accommodating. They were quick to help out with any needs. The staff was also helpful of knowledge of the local area. I would definitely refer this hotel to friends and family passing through that area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We here are all so happy to help and make all of our guest feel welcomed and right at home. We look forward to your next visit with us here in San Antonio. More 

Orange County, California
Level Contributor
95 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 27, 2015

Checking in very late after a long day of work and a two hour drive I was met at the front by two outstanding young people. They offered repeatedly to help me with food for a very later dinner way after the kitchen had closed, And empathized with my situation. I felt very cared for when I fell into bed.... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear how well our staff took such great care of you. We know our staff does everything to go above and beyond on making sure all of our guests feel as if they were at home. I’m sure your dinner and breakfast were... More 

1 review
5 of 5 stars Reviewed July 24, 2015

Wonderful service by a friendly and caring staff. Salt water pool, clean room, great environment. Adequate parking, close to several and varied retail and food service locations. Will go back next trip!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. Our staff does a great job making sure all of our guests feel comfortable as if they were at home. We are glad to hear you enjoyed your clean rooms and will be returning back with us here in San Antonio. More 

Atlanta, Georgia
Level Contributor
227 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed July 15, 2015

This garden inn is always very good. The front desk people are professional, kind and helpful. The room's furniture is dated and the tv's are too small but the mattresses have been updated and are great. The layout is different than other garden inns with all the floors open. I almost think this was converted from another hotel. The breakfast... More 

Was this review helpful? Yes 1
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear how much you enjoyed yourself and how well our staff treated you while visiting us. We are actually in the process of upgrading the TV’s in all guest rooms. Our kitchen staff does a fanatic job for breakfast, we hope next time... More 

Gulf Breeze, United States
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 13, 2015

Best hotel bed ever!! Staff really nice and helpful!! I plan on purchasing a Garden Sleep System in the very near future. Breakfast was great and quick. I will be staying at this location whenever my travels take me to the SAT area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so excited to hear how much you enjoyed your sleep with us here, beds are very comfy. Our staff does make sure all of our guests feel right at home while visiting us. We are so glad you had a wonderful stay and look forward to... More 

San Antonio, United States
1 review
3 of 5 stars Reviewed July 11, 2015

Pool heater was broken and it was too cold to use. We were there 3 days and was given the wrong address of another hotel to use their pool. Drove an hour to the hotel only to find out it wasn't that hotel. Staff are very nice there and rooms were average. I have stayed here before and was the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience of the pool and incorrect information on the other location. We will be speaking with management team on getting this problem resolved. We do thank you for returning back to our location because of our staff. We do look forward... More 

Copperas Cove, Texas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015

Great customer service from time of arrival to departure. The only downside was the lobby restrooms. There are two doors for both men and women's. The first door entry has handle to exit with no waste basket to put paper towels upon exit. (In case no one washes their hands) other than that, James provided excellent food service for breakfast.... More 

Was this review helpful? Yes
HGISAT, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear the how much you enjoyed your visit. We will make sure to bring up the trash can in our lobby restrooms to our management staff, and see how we can change this. We look forward to your return back with us here... More 

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