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All 347 San Antonio hotels

Comfort Suites San Antonio at Rittiman

2.5 of 5 Hotel   |   6350 I-35 N, San Antonio, TX 78218
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Ranked #167 of 347 hotels in San Antonio
A recent review
5 of 5 stars reviewed 2 weeks ago
Catharine A Austin, Texas
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72 people have reviewed this hotel

Traveler rating
    27
    18
    7
    7
    13
See reviews for
27
15
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Austin, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Great place to stay! Clean, comfortable, well-maintained, very friendly and knowledgeable front desk staff - we were a group of 3 vacationing in Texas and would definitely stay here again! Coffee, sweet tea and ice water available at all times in the lobby and internet access for those travelling without laptops!

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Laredo, Texas
1 review
4 of 5 stars Reviewed March 19, 2014

This is a very good and clean place to stay with the family for any activity your're visiting San Antonio Texas and it is also a great option for a very good price. Room design is pretty comfy. Clean hotel.

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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014 via mobile

I recently stayed at this establishment during a business trip. I had an issue (my fault) that Erica, the front desk girl, resolved immediately and with a fantastic attitude. I expect that level of professionalism and courtesy from much more expensive hotels, so it was a pleasant surprise that I found it here with her. The room was clean, and... More

Was this review helpful? Yes 1
Wiesbaden, Germany
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 26, 2014

Absolute worst stay ever. After arriving on an international flight Monday afternoon, it's now Wednesday morning and I STILL don't have hot water in my hotel room. The afternoon staff makes light of it, saying they just need to reset the water heaters, but when I call in the mornings, the morning staff has no idea how to fix the... More

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Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

I am so glad we had a chance to speak today and get to the bottom of the issues. Thank you for your understanding and knowing that we will do everything to ensure that mistakes do not occur, and if they do, we will act appropriately to correct them and to make amends with our valued customers. We have made... More

Baltimore, Maryland
1 review
1 of 5 stars Reviewed February 22, 2014 via mobile

This hotel will do nothing to accommodate and make your stay pleasant. I stated in my reservation that I would arrive around 3am. I walked into the lobby area around 320 due to airport delays only to be told without a previous phone call that my reservation will be charged a no show fee. It didn't end there! The receptionist... More

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Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

It is a terrible shame, we do apologize but please understand that this was not an issue with the hotel's policy...let me explain. Most travelers understand that if you would like to check in at 3am you are basically reserving that room for the evening before on a guaranteed reservation (no show only meant that the card was charged at... More

Wetmore, Michigan
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 13, 2014

Room was clean. Easy to find, we were galloping about to the north and east so it was great for us. Not the place if you want to spend your time downtown. Staff was friendly and helpful. Breakfast was a hit and miss. Good one day, not the next. Close to airport and a gas station on the corner (if... More

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Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for taking the time to let us know about your stay with us here at the Comfort Suites. Our goal is to make everyone's stay as wonderful as possible, we hope you stay with us again in the future so please feel free to contact us directly the next time you visit San Antonio. More

Houston, Texas
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 13, 2014

My staff has stayed 2 times at Comfort Stes San Antonio at Rittiman Rd - October and December 2013. The hotel is close to Freeman Coliseum (5 miles). The rooms are clean and comfortable, there is a nice free breakfast, and Jimmy is very easy to work with. There were several changes to our staff and eveything was handled quickly... More

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Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

I want to thank you first of all for taking the time to comment on your experience with our Comfort Suites. We all work very hard to do all we can to make everyone's stay the best they have ever had and hearing positive comments is very rewording. I will be sharing your comments with the staff and thank them... More

Denison
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 28, 2013

I can't enough great things about my stay here. Jimmy at the front desk was extremely helpful, and welcoming. The lobby was very clean, up to date and inviting. The room was very spacious, and the furniture was clean and comfortable. The 2 room suite concept was the best "Hotel Suite" I have stayed, and I have stayed in plenty.... More

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for your compliments and comments on our hotel, we take a lot of pride in our hotel and always make sure that our guest receive the customer service they deserve. Making people feel welcome and making sure they are comfortable is very important to us, I will be happy to share your comments with my staff... More

Washington DC, District of Columbia
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 22, 2013

I would have NEVER chosen this hotel on my own, we always stay at Hilton brand hotels. This reservation was made for me by the lodging facility at Brooke Army medical center when they didn't have a place for us on base. I can't believe that the law would allow for a hotel to be as close to a railroad... More

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Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

I am very sorry for your experience and the issues with the train has been an on going thing. We have had several meetings with the city on this issue and had resolved this but from the sounds of it I must meet with them again. We are currently going through a renovation so we hope you give us another... More

Corpus Christi, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2013

I always stay in comfort suites and whenever I am in San Antonio I try to stay in this facility. The employees are genuinely friendly and very professional. The hotel is extremely clean and in excellent condition. The rooms are very comfy and quite. I strongly recommend this facility.

Was this review helpful? Yes
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for taking the time to let us know how we are doing, we take a lot of pride on making sure our guest leave very happy. I will make sure to read your comment to my staff in our morning meeting and also thank them for their hard work. Hope to see you again very soon! More

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Additional Information about Comfort Suites San Antonio at Rittiman

Also Known As:
Comfort Suites Near Fort Sam Hotel
Comfort Suites Near Fort Sam Hotel San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
Address: 6350 I-35 N, San Antonio, TX 78218
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #167 of 347 hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites San Antonio at Rittiman 2.5*
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