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All 350 San Antonio hotels

Comfort Suites San Antonio at Rittiman

2.5 of 5 Hotel   |   6350 I-35 N, San Antonio, TX 78218
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64%
Ranked #162 of 350 hotels in San Antonio
A recent review
3 of 5 stars reviewed 1 week ago
Skorpian82 Houston, Texas
  • Reviews (77)
  • Photos (24)
  • Amenities
  • Room tips (15)
  • Location
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77 people have reviewed this hotel

Traveler rating
    29
    19
    9
    7
    13
See reviews for
30
15
3
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at this hotel 6/24-6/26 because of it's proximity to Schlitterbahn and the Riverwalk. While the room was decent and clean, the hotel could use some updates. The AC unit in our Queen Double Suite was lacking. The fan that is supposed to push air from the main bed area to the living are wasn't working,... More

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

I do want to apologize for any inconvenience you have had during your stay and I will be looking into all you have listed to make the changes if needed. Thank you again and we do hope you give us another chance in the near future as we are going through a renovation currently. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I don't know what else to say except this place was the absolute best place ever! I have stayed at 5 star hotels/resorts that I will never go back to because of their lack of caring and service. Erica, Matthew, Amber, Rebecca, and all of the other departments collectively were amazing. Thank you again to the entire staff for making... More

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for your comments and the staff is always reworded for their hard work and especially when we receive comments like this. Thank you again and we hope to see you again very soon! More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for 4 weeks. The rooms are older but very large. I had two double beds, a pull out couch, and desk. The staff is very friendly. My favorite part was the Texas shaped waffles for breakfast!

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for taking the time to let us know how we are doing and we hope we see you again very soon! More

Angleton, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 2, 2014

Average hotel. The lobby was really nice. The breakfast was good. The rooms were a bit older but very clean and spacious with two nice TV's. Walking distance to a few restaurants. The staff led by Jimmy was great! They were very accomodating and helpful as well as friendly. Probably the best service I've ever had at a hotel. Would... More

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you for taking the time to let us know how we are doing, we are currently going through a renovation so we hope to see you again in the near future. More

Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

Very nice place! Stayed over the weekend, it looked like the place might have been sold out but that did not stop them from giving outstanding service. Great price, clean, quiet and the beds were comfortable. When I made the reservation, I requested a specific type of room and Erica was very nice and accommodating. Amber went above and beyond... More

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for taking the time to comment, it is always nice to hear comments like this. The staff here all work very hard and I will be sharing your comments on our next staff meeting. Thank you again and we hope to see you again very soon More

Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

Great place to stay! Clean, comfortable, well-maintained, very friendly and knowledgeable front desk staff - we were a group of 3 vacationing in Texas and would definitely stay here again! Coffee, sweet tea and ice water available at all times in the lobby and internet access for those travelling without laptops!

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for your comments and we hope the next time you are traveling in Texas you stay with us. More

Laredo, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2014

This is a very good and clean place to stay with the family for any activity your're visiting San Antonio Texas and it is also a great option for a very good price. Room design is pretty comfy. Clean hotel.

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

Thank you very much for your comments and we hope to see you again on your next visit to San Antonio. More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014 via mobile

I recently stayed at this establishment during a business trip. I had an issue (my fault) that Erica, the front desk girl, resolved immediately and with a fantastic attitude. I expect that level of professionalism and courtesy from much more expensive hotels, so it was a pleasant surprise that I found it here with her. The room was clean, and... More

Was this review helpful? Yes 1
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

I want to thank you on behalf of all of the staff and management at the Comfort Suites, we try very hard to give the best customer service possible and to hear comments like yours is wonderful. We are currently going through a renovation so we hope the next time your in our area you stay with us and experience... More

Wiesbaden, Germany
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 26, 2014

Absolute worst stay ever. After arriving on an international flight Monday afternoon, it's now Wednesday morning and I STILL don't have hot water in my hotel room. The afternoon staff makes light of it, saying they just need to reset the water heaters, but when I call in the mornings, the morning staff has no idea how to fix the... More

Was this review helpful? Yes
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

I am so glad we had a chance to speak today and get to the bottom of the issues. Thank you for your understanding and knowing that we will do everything to ensure that mistakes do not occur, and if they do, we will act appropriately to correct them and to make amends with our valued customers. We have made... More

Baltimore, Maryland
1 review
1 of 5 stars Reviewed February 22, 2014 via mobile

This hotel will do nothing to accommodate and make your stay pleasant. I stated in my reservation that I would arrive around 3am. I walked into the lobby area around 320 due to airport delays only to be told without a previous phone call that my reservation will be charged a no show fee. It didn't end there! The receptionist... More

Was this review helpful? Yes
Tony V, General Manager at Comfort Suites San Antonio at Rittiman, responded to this review

It is a terrible shame, we do apologize but please understand that this was not an issue with the hotel's policy...let me explain. Most travelers understand that if you would like to check in at 3am you are basically reserving that room for the evening before on a guaranteed reservation (no show only meant that the card was charged at... More

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Additional Information about Comfort Suites San Antonio at Rittiman

Address: 6350 I-35 N, San Antonio, TX 78218
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites San Antonio at Rittiman 2.5*
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Also Known As:
Comfort Suites Near Fort Sam Hotel San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
105

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