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All 353 San Antonio hotels

Extended Stay America - San Antonio - Colonnade

2.5 of 5 Hotel   |   4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade) (Northwest Side)
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Ranked #179 of 353 Hotels in San Antonio
A recent review
3 of 5 stars Reviewed June 14, 2014
Andrew Y College Station, Texas
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51 reviews from our community

Traveler rating
    21
    10
    5
    7
    8
See reviews for
12
11
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 2 weeks ago

I just happen to stay at this place to attend my geandsons graduation from Air Force and regretted it on the first night. This place was filthy, had bed bugs, smelled awful. I went out and bought bug spray, lysol, febreeze, my own blanket and pillow case and pillow. The people at the desk claimed that it is the corporate... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to post a review of our hotel. I apologize for the cleanliness issues you encountered during your stay with us. This is unacceptable and I will be meeting with our housekeeping staff to review our cleaning standards and procedures. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. Your... More

1 review
2 of 5 stars Reviewed July 26, 2014

Other than the clerk being very sweet this place is a dump. If you pay with cash you have to leave a $100 deposit that takes up to ten days to get back in the form of a check. Never heard of such a thing. To trash cans in the room. The rooms stink. Door has a 1 inch gap... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Johnathan - The feedback provided in your review is much appreciated. We sincerely apologize that your furniture and our level of cleanliness were not up to standard. In response to your feedback, we have requested for new furniture to be ordered for your room and are working with our housekeeping staff to ensure every room is cleaned to our standards.... More

College Station, Texas
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 14, 2014

This hotel is 8 mi away from down town. Its neighbors include a gated apartment complex and several chain hotels. We had recently stayed at another Extended Stay that was rated less highly than this, so there were certain expectations. The hotel rooms are spacious and the pictures posted here don't do the rooms justice. The beds appear new. The... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Andrew - The feedback provided in your review is much appreciated. I sincerely apologize about the smoke odor. To prevent this from happening again, my team is working to eliminate the smell and is taking steps to ensure it is not an issue moving forward. Thank you very much for providing us with your feedback. Please do not hesitate to... More

South Padre Island, TX
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 6, 2014

This particular hotel is nice looking from the outside, great location, which we needed it close to University Hospital. The room we stayed in was spacious but again just a little dated....they had complimentary coffee and oatmeal in the lobby in mornings....more variety would be nice. The kitchen is great amenity if you stayed longer.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for posting a review of your stay with us. I'm glad that you enjoyed our location and your spacious room. Still, I apologize that you found our hotel to be dated. As well, I'm sorry that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. Thank... More

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 9, 2014

Upon arriving, I was disappointed by the lack of knowledge of the hotel staff and their lack of professional presentation. The room we had was very large but a little unclean in areas like the kitchen and the bathroom. However, for the low price, it was what I was expecting. Be aware of their new security deposit fee which adds... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry that our staff did not attend to your needs in a professional manner. As well, I apologize that the cleanliness of your room did not meet your satisfaction. I will be meeting with our staff to ensure your experience is not repeated. Thank you... More

Davilla, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 22, 2013

My wife and I decided to get away for the weekend in San Antonio. We stayed here and were quite pleased with our visit. The room was spacious. There was a full kitchen (which we did not utilize, but it was nice to know it was there if we chose to), a sitting area and an alcove housing the bed.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am so glad that you enjoyed your spacious room, especially the kitchen, and our staff's great service. Still, I am sorry that it was a bit noisy when you sat by the pool at night. We will look into how we can reduce this moving forward. Thank you very much... More

Liberty Hill, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

We have stayed in a lot of hotels and this one topped them all, I have never seen and experienced such kindness and helpfulness from even the cleaning staff.. I love this place and usually have a lot of bad things for hotels...I will definitely use this hotel again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Yvonne - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our kind and helpful staff. As well, it is great to know that you liked your room and all of the amenities our hotel had to offer. Thank you again for your... More

1 review
5 of 5 stars Reviewed August 27, 2013 via mobile

We stayed in this hotel for 4 nights in June 2013. Our room was recently remodeled, very clean, and very quiet. I loved the "homey and relaxing feel". This hotel made for a very relaxing vacation. We were able to unload all of our belongings and never felt cramped even with our 3 kids. All if the linens were very... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your clean, quiet room and our hotels relaxing atmosphere. As well, it is great to read that you enjoyed all of the amenities our hotel had to offer. Thank you again for your kind... More

Houston, Texas
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed July 30, 2013

The hotel is in an excellent location, the hotel has excellent staff, however; it is amazing that a hotel in this location can be as run down on the inside as it is. The hallways are dated, the rooms are dated, and they both smell musty and damp. I was away for a short vacation, but to imagine someone spending... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2013 via mobile

Excellent customer service, ggreat staff,excellent spacious rooms, i highly recommend this hotel to my friends. Rooms are clean, spacious, well designed, staff is courteous, professional, i had a wonderful experience and i would recommend this hotel to all my friends

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with out stay and hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

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Additional Information about Extended Stay America - San Antonio - Colonnade

Address: 4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Antonio - Colonnade 2.5*
Number of rooms: 80
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Also Known As:
Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio
Extended Stay San Antonio
San Antonio Extended Stay

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