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Extended Stay America - San Antonio - Colonnade

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4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
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1 room 1 guest
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Extended Stay America - San Antonio - Colonnade
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61 Reviews from our TripAdvisor Community

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Traveler rating
    22
    10
    9
    8
    12
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Fountain, Colorado
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our family of 5 reserved a hotel room through Priceline for 2 queen beds. When we arrived, the attendant said that they only had 1 queen and pullout bed. When we got to our room, it smelled like smoke but they couldn't accomodate us with another room because they were no other vacancies...so we stayed one night in the room.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the service and check-in issues is truly regrettable. We are very sorry for your experience. In response to your feedback, I have coached our staff to make sure we are providing each guest with professional customer service. I will also... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

I really enjoyed our weekend stay at Staybridge! We were in town for a conference with another couple and the setup was perfect! It had very nice amenities. Would be perfect for an extended stay family vacation if you wanted to cook in your room to save some money. They even had grills down by the pool! It felt more... More 

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Palestine, TX
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2015

Everyone staff member that I encountered were all super nice and helpful. But here's what I didn't like: used bar of soap in the bathtub, several hairs in bathtub and on vanity in bathroom, the rooms have kitchens but they are not stocked, you have to keep going downstairs getting stuff like dishrags, dishwashing soap, cookware, then back down for... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for providing us with details about your stay. I am so disappointed to hear you experienced cleanliness issues and that our amenities were not to your satisfaction. Please accept my deepest apology. To prevent this from happening again, I will be retraining our housekeeping staff as well as making sure we are clearly communicating our amenities during check-in.... More 

Tucson,AZ
Level Contributor
94 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
1 of 5 stars Reviewed April 17, 2015

I did not read previous reviews of this property before I booked it. Shame on me! I stay at Extended Stay Hotels all the time. I understand their concept and know what to expect. In almost 10 years of reviewing for Trip Advisor I can only remember one other property that has failed to earn less than three stars. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable and I sincerely apologize for your experience. To uphold our company's high standards, we will using your comments as a training tool with our staff to make sure rooms are being thoroughly cleaned and inspected to ensure... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

I got this room for $34 per night on Hotwire, and I still felt I overpaid. The hall smelled of smoke. The room was dirty. The hotel was outdated. I wouldn't have minded if I was looking for a one-star hotel, but a two and a half star is supposed to be clean at the very least. You have to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate kind comments regarding our staff, the situation you described regarding the hotel and guest room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be addressing the smoking odors and... More 

Rockford, Illinois
Level Contributor
5 reviews
3 hotel reviews
1 of 5 stars Reviewed February 19, 2015

We had stayed at this motel in the past and were very happy with our stay there. I booked online, and could not beleive the condition of the room. Everything was outdated. Carpet was stained and dirty. Bathroom floor was old and stained. Behind toilet looked as if had not been cleaned for quite sometime. Comforter looked worn, and did... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there were cleanliness issues in your room during your stay. To uphold our company’s high standards, we will be coaching our staff moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

Halls smell like smoke and dirty. Bathroom looked like it had fungus stains next to bathtube which could be a health hazard. Smoke would come in room even though I had a smokeless room until we used a towel on the bottom part of the door... My allergies flared up do to smoke and had trouble sleeping.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all comforts of home, so I'm disappointed to hear that you experienced cleanliness issues during your stay. To ensure that a situation like yours doesn't happen again, I am using your comments to help train my staff so we... More 

Oklahoma
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 1, 2015

this hotel seems to be occupied by chinese and indian. I didn't like the idea of breakfast (pick up and go). There were some muffins, apples, and cereal bars. I was expecting some warm food early morning in winter.While entering the room I almost hit the glass door which was poorly placed on the wall 's closet. it was just... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast did not meet your expectations, and that there was a maintenance issue with your closet door. To uphold our company's high standards, we will install a door stopper to prevent the door hitting the glass moving forward. As well, I will share... More 

Orlando, Florida
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed November 10, 2014

I got a very good rate via Priceline, so overall I am pleased with the hotel that was delivered for the price.....BUT, this hotel just seems to not be the cleanest place in town. I understand that they are renovating the place and that I was put in the "older" "non-refurbished" rooms, but the management should take better care. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I am coaching the staff and deep cleaning all rooms to ensure that carpet, ironing boards, television guides, all radios are plugged into the wall, and disposal cups are placed in the bathrooms. I have management doing... More 

Houston, Texas
2 reviews
1 of 5 stars Reviewed November 9, 2014

I really don't know how to describe this horrible place. Upon checking in I was hesitant about staying here but it was late and my reservation was already confirmed with Hotwire.com with no refunds so my husband and I decide to stay. Where can I begin? The overwhelming smell of smoke was what greeted us when entering the lobby. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Lisa - Thank you for taking the time to write a review. We are very sorry to hear about your experience. We will work with our housekeeping staff to ensure our rooms are cleaned thoroughly and our hotel smells fresh at all times. Thank you very much for providing us with your feedback. If you have any additional comments, please... More 

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