We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - San Antonio - Colonnade

2.5 of 5 4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Extended Stay America - San Antonio - Colonnade
Professional photos View all
Browse nearby
Extended Stay America - San Antonio - Colonnade
Write a Review

56 reviews from our community

Traveler rating
    21
    10
    7
    8
    10
See reviews for
13
12
6
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (13)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (8)
All months
Rockford, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had stayed at this motel in the past and were very happy with our stay there. I booked online, and could not beleive the condition of the room. Everything was outdated. Carpet was stained and dirty. Bathroom floor was old and stained. Behind toilet looked as if had not been cleaned for quite sometime. Comforter looked worn, and did... More 

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Halls smell like smoke and dirty. Bathroom looked like it had fungus stains next to bathtube which could be a health hazard. Smoke would come in room even though I had a smokeless room until we used a towel on the bottom part of the door... My allergies flared up do to smoke and had trouble sleeping.

Was this review helpful? Yes
Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 1, 2015

this hotel seems to be occupied by chinese and indian. I didn't like the idea of breakfast (pick up and go). There were some muffins, apples, and cereal bars. I was expecting some warm food early morning in winter.While entering the room I almost hit the glass door which was poorly placed on the wall 's closet. it was just... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast did not meet your expectations, and that there was a maintenance issue with your closet door. To uphold our company's high standards, we will install a door stopper to prevent the door hitting the glass moving forward. As well, I will share... More 

Orlando, Florida
Top Contributor
60 reviews 60 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 10, 2014

I got a very good rate via Priceline, so overall I am pleased with the hotel that was delivered for the price.....BUT, this hotel just seems to not be the cleanest place in town. I understand that they are renovating the place and that I was put in the "older" "non-refurbished" rooms, but the management should take better care. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I am coaching the staff and deep cleaning all rooms to ensure that carpet, ironing boards, television guides, all radios are plugged into the wall, and disposal cups are placed in the bathrooms. I have management doing... More 

Houston, Texas
1 review
1 of 5 stars Reviewed November 9, 2014

I really don't know how to describe this horrible place. Upon checking in I was hesitant about staying here but it was late and my reservation was already confirmed with Hotwire.com with no refunds so my husband and I decide to stay. Where can I begin? The overwhelming smell of smoke was what greeted us when entering the lobby. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Lisa - Thank you for taking the time to write a review. We are very sorry to hear about your experience. We will work with our housekeeping staff to ensure our rooms are cleaned thoroughly and our hotel smells fresh at all times. Thank you very much for providing us with your feedback. If you have any additional comments, please... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014 via mobile

I just happen to stay at this place to attend my geandsons graduation from Air Force and regretted it on the first night. This place was filthy, had bed bugs, smelled awful. I went out and bought bug spray, lysol, febreeze, my own blanket and pillow case and pillow. The people at the desk claimed that it is the corporate... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to post a review of our hotel. I apologize for the cleanliness issues you encountered during your stay with us. This is unacceptable and I will be meeting with our housekeeping staff to review our cleaning standards and procedures. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. Your... More 

1 review
2 of 5 stars Reviewed July 26, 2014 via mobile

Other than the clerk being very sweet this place is a dump. If you pay with cash you have to leave a $100 deposit that takes up to ten days to get back in the form of a check. Never heard of such a thing. To trash cans in the room. The rooms stink. Door has a 1 inch gap... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Johnathan - The feedback provided in your review is much appreciated. We sincerely apologize that your furniture and our level of cleanliness were not up to standard. In response to your feedback, we have requested for new furniture to be ordered for your room and are working with our housekeeping staff to ensure every room is cleaned to our standards.... More 

Webster, Texas
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 14, 2014

This hotel is 8 mi away from down town. Its neighbors include a gated apartment complex and several chain hotels. We had recently stayed at another Extended Stay that was rated less highly than this, so there were certain expectations. The hotel rooms are spacious and the pictures posted here don't do the rooms justice. The beds appear new. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Andrew - The feedback provided in your review is much appreciated. I sincerely apologize about the smoke odor. To prevent this from happening again, my team is working to eliminate the smell and is taking steps to ensure it is not an issue moving forward. Thank you very much for providing us with your feedback. Please do not hesitate to... More 

South Padre Island, TX
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 6, 2014

This particular hotel is nice looking from the outside, great location, which we needed it close to University Hospital. The room we stayed in was spacious but again just a little dated....they had complimentary coffee and oatmeal in the lobby in mornings....more variety would be nice. The kitchen is great amenity if you stayed longer.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for posting a review of your stay with us. I'm glad that you enjoyed our location and your spacious room. Still, I apologize that you found our hotel to be dated. As well, I'm sorry that our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. Thank... More 

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 9, 2014 via mobile

Upon arriving, I was disappointed by the lack of knowledge of the hotel staff and their lack of professional presentation. The room we had was very large but a little unclean in areas like the kitchen and the bathroom. However, for the low price, it was what I was expecting. Be aware of their new security deposit fee which adds... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry that our staff did not attend to your needs in a professional manner. As well, I apologize that the cleanliness of your room did not meet your satisfaction. I will be meeting with our staff to ensure your experience is not repeated. Thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Extended Stay America - San Antonio - Colonnade? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - San Antonio - Colonnade

Address: 4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Antonio - Colonnade 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Expedia, Booking.com, Priceline, Travelocity, Hotels.com, Orbitz, Hotwire, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Extended Stay America - San Antonio - Colonnade reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio
Extended Stay San Antonio
San Antonio Extended Stay

21 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Bathroom (2)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Pool/beach area (1)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay