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Extended Stay America - San Antonio - Colonnade

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4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
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Extended Stay America - San Antonio - Colonnade
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Extended Stay America - San Antonio - Colonnade
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58 reviews from our community

Traveler rating
    21
    10
    7
    8
    12
See reviews for
13
12
8
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tucson,AZ
Top Contributor
90 reviews 90 reviews
52 hotel reviews
144 helpful votes 144 helpful votes
1 of 5 stars Reviewed April 17, 2015

I did not read previous reviews of this property before I booked it. Shame on me! I stay at Extended Stay Hotels all the time. I understand their concept and know what to expect. In almost 10 years of reviewing for Trip Advisor I can only remember one other property that has failed to earn less than three stars. I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable and I sincerely apologize for your experience. To uphold our company's high standards, we will using your comments as a training tool with our staff to make sure rooms are being thoroughly cleaned and inspected to ensure... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

I got this room for $34 per night on Hotwire, and I still felt I overpaid. The hall smelled of smoke. The room was dirty. The hotel was outdated. I wouldn't have minded if I was looking for a one-star hotel, but a two and a half star is supposed to be clean at the very least. You have to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate kind comments regarding our staff, the situation you described regarding the hotel and guest room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be addressing the smoking odors and... More 

Rockford, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2015

We had stayed at this motel in the past and were very happy with our stay there. I booked online, and could not beleive the condition of the room. Everything was outdated. Carpet was stained and dirty. Bathroom floor was old and stained. Behind toilet looked as if had not been cleaned for quite sometime. Comforter looked worn, and did... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there were cleanliness issues in your room during your stay. To uphold our company’s high standards, we will be coaching our staff moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

Halls smell like smoke and dirty. Bathroom looked like it had fungus stains next to bathtube which could be a health hazard. Smoke would come in room even though I had a smokeless room until we used a towel on the bottom part of the door... My allergies flared up do to smoke and had trouble sleeping.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all comforts of home, so I'm disappointed to hear that you experienced cleanliness issues during your stay. To ensure that a situation like yours doesn't happen again, I am using your comments to help train my staff so we... More 

Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 1, 2015

this hotel seems to be occupied by chinese and indian. I didn't like the idea of breakfast (pick up and go). There were some muffins, apples, and cereal bars. I was expecting some warm food early morning in winter.While entering the room I almost hit the glass door which was poorly placed on the wall 's closet. it was just... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast did not meet your expectations, and that there was a maintenance issue with your closet door. To uphold our company's high standards, we will install a door stopper to prevent the door hitting the glass moving forward. As well, I will share... More 

Orlando, Florida
Top Contributor
64 reviews 64 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 10, 2014

I got a very good rate via Priceline, so overall I am pleased with the hotel that was delivered for the price.....BUT, this hotel just seems to not be the cleanest place in town. I understand that they are renovating the place and that I was put in the "older" "non-refurbished" rooms, but the management should take better care. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. I am coaching the staff and deep cleaning all rooms to ensure that carpet, ironing boards, television guides, all radios are plugged into the wall, and disposal cups are placed in the bathrooms. I have management doing... More 

Houston, Texas
2 reviews
1 of 5 stars Reviewed November 9, 2014

I really don't know how to describe this horrible place. Upon checking in I was hesitant about staying here but it was late and my reservation was already confirmed with Hotwire.com with no refunds so my husband and I decide to stay. Where can I begin? The overwhelming smell of smoke was what greeted us when entering the lobby. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Lisa - Thank you for taking the time to write a review. We are very sorry to hear about your experience. We will work with our housekeeping staff to ensure our rooms are cleaned thoroughly and our hotel smells fresh at all times. Thank you very much for providing us with your feedback. If you have any additional comments, please... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014 via mobile

I just happen to stay at this place to attend my geandsons graduation from Air Force and regretted it on the first night. This place was filthy, had bed bugs, smelled awful. I went out and bought bug spray, lysol, febreeze, my own blanket and pillow case and pillow. The people at the desk claimed that it is the corporate... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to post a review of our hotel. I apologize for the cleanliness issues you encountered during your stay with us. This is unacceptable and I will be meeting with our housekeeping staff to review our cleaning standards and procedures. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. Your... More 

1 review
2 of 5 stars Reviewed July 26, 2014 via mobile

Other than the clerk being very sweet this place is a dump. If you pay with cash you have to leave a $100 deposit that takes up to ten days to get back in the form of a check. Never heard of such a thing. To trash cans in the room. The rooms stink. Door has a 1 inch gap... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Johnathan - The feedback provided in your review is much appreciated. We sincerely apologize that your furniture and our level of cleanliness were not up to standard. In response to your feedback, we have requested for new furniture to be ordered for your room and are working with our housekeeping staff to ensure every room is cleaned to our standards.... More 

Webster, Texas
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 14, 2014

This hotel is 8 mi away from down town. Its neighbors include a gated apartment complex and several chain hotels. We had recently stayed at another Extended Stay that was rated less highly than this, so there were certain expectations. The hotel rooms are spacious and the pictures posted here don't do the rooms justice. The beds appear new. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Andrew - The feedback provided in your review is much appreciated. I sincerely apologize about the smoke odor. To prevent this from happening again, my team is working to eliminate the smell and is taking steps to ensure it is not an issue moving forward. Thank you very much for providing us with your feedback. Please do not hesitate to... More 

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