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Extended Stay America - San Antonio - Colonnade

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4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
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1 room 1 adult
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Extended Stay America - San Antonio - Colonnade
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64 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved this stay. Mostly I preferred to stay in extended stay hotel because of kitchen included in the hotels and also they provide vessels. It was a very big room and spacious area around. M family liked that big and clean room very much. I stayed here in Dec 2014.

Helpful?
1 Thank Mohan G
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you so much for posting a review of our property. I'm glad that you enjoyed our spacious rooms as well as our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
5 of 5 stars Reviewed October 18, 2015 via mobile

Room smell is just about the only complaint we had while staying here. We are not saying this is a 5* hotel, but for what you pay its more than you can expect. Room is decent size, kitchen, tv. If we need a short stay in San Antonio, we will go here for this price.

Helpful?
Thank Simon B
Crestview
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 3, 2015

Having Stayed at several Extended Stay Hotels recently, I was first impressed by the Staff. Before I arrived, they perceived a potential problem and called to make sure I was put in an appropriate room rather than the one that looked like the best deal on the web. Since my arrival, from Housekeeping to Management have always been super accommodating... More 

Helpful?
Thank Beverly W
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled we were able to provide you with a home away from home experience! I’m so pleased to hear that we provided you with excellent customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us... More 

Fountain, Colorado
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 29, 2015

Our family of 5 reserved a hotel room through Priceline for 2 queen beds. When we arrived, the attendant said that they only had 1 queen and pullout bed. When we got to our room, it smelled like smoke but they couldn't accomodate us with another room because they were no other vacancies...so we stayed one night in the room.... More 

Helpful?
2 Thank Dona N James N
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the service and check-in issues is truly regrettable. We are very sorry for your experience. In response to your feedback, I have coached our staff to make sure we are providing each guest with professional customer service. I will also... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015 via mobile

I really enjoyed our weekend stay at Staybridge! We were in town for a conference with another couple and the setup was perfect! It had very nice amenities. Would be perfect for an extended stay family vacation if you wanted to cook in your room to save some money. They even had grills down by the pool! It felt more... More 

Helpful?
Thank Hannah R
Palestine, TX
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 29, 2015 via mobile

Everyone staff member that I encountered were all super nice and helpful. But here's what I didn't like: used bar of soap in the bathtub, several hairs in bathtub and on vanity in bathroom, the rooms have kitchens but they are not stocked, you have to keep going downstairs getting stuff like dishrags, dishwashing soap, cookware, then back down for... More 

Helpful?
1 Thank Bart M
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for providing us with details about your stay. I am so disappointed to hear you experienced cleanliness issues and that our amenities were not to your satisfaction. Please accept my deepest apology. To prevent this from happening again, I will be retraining our housekeeping staff as well as making sure we are clearly communicating our amenities during check-in.... More 

Tucson,AZ
Level Contributor
104 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
1 of 5 stars Reviewed April 17, 2015

I did not read previous reviews of this property before I booked it. Shame on me! I stay at Extended Stay Hotels all the time. I understand their concept and know what to expect. In almost 10 years of reviewing for Trip Advisor I can only remember one other property that has failed to earn less than three stars. I... More 

Helpful?
Thank maranasam
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable and I sincerely apologize for your experience. To uphold our company's high standards, we will using your comments as a training tool with our staff to make sure rooms are being thoroughly cleaned and inspected to ensure... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

I got this room for $34 per night on Hotwire, and I still felt I overpaid. The hall smelled of smoke. The room was dirty. The hotel was outdated. I wouldn't have minded if I was looking for a one-star hotel, but a two and a half star is supposed to be clean at the very least. You have to... More 

Helpful?
1 Thank Anna S
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate kind comments regarding our staff, the situation you described regarding the hotel and guest room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be addressing the smoking odors and... More 

Rockford, Illinois
Level Contributor
6 reviews
4 hotel reviews
1 of 5 stars Reviewed February 19, 2015

We had stayed at this motel in the past and were very happy with our stay there. I booked online, and could not beleive the condition of the room. Everything was outdated. Carpet was stained and dirty. Bathroom floor was old and stained. Behind toilet looked as if had not been cleaned for quite sometime. Comforter looked worn, and did... More 

Helpful?
Thank Sara S
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there were cleanliness issues in your room during your stay. To uphold our company’s high standards, we will be coaching our staff moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 18, 2015 via mobile

Halls smell like smoke and dirty. Bathroom looked like it had fungus stains next to bathtube which could be a health hazard. Smoke would come in room even though I had a smokeless room until we used a towel on the bottom part of the door... My allergies flared up do to smoke and had trouble sleeping.

Helpful?
Thank sinister22
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all comforts of home, so I'm disappointed to hear that you experienced cleanliness issues during your stay. To ensure that a situation like yours doesn't happen again, I am using your comments to help train my staff so we... More 

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