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All 347 San Antonio hotels

Extended Stay America - San Antonio - Colonnade

2.5 of 5 Hotel   |   4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade) (Northwest Side)
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67%
Ranked #121 of 347 hotels in San Antonio
A recent review
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46 people have reviewed this hotel

Traveler rating
    21
    10
    3
    5
    7
See reviews for
11
9
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 9, 2014

Upon arriving, I was disappointed by the lack of knowledge of the hotel staff and their lack of professional presentation. The room we had was very large but a little unclean in areas like the kitchen and the bathroom. However, for the low price, it was what I was expecting. Be aware of their new security deposit fee which adds... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry that our staff did not attend to your needs in a professional manner. As well, I apologize that the cleanliness of your room did not meet your satisfaction. I will be meeting with our staff to ensure your experience is not repeated. Thank you... More

Davilla, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 22, 2013

My wife and I decided to get away for the weekend in San Antonio. We stayed here and were quite pleased with our visit. The room was spacious. There was a full kitchen (which we did not utilize, but it was nice to know it was there if we chose to), a sitting area and an alcove housing the bed.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am so glad that you enjoyed your spacious room, especially the kitchen, and our staff's great service. Still, I am sorry that it was a bit noisy when you sat by the pool at night. We will look into how we can reduce this moving forward. Thank you very much... More

Liberty Hill, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 8, 2013

We have stayed in a lot of hotels and this one topped them all, I have never seen and experienced such kindness and helpfulness from even the cleaning staff.. I love this place and usually have a lot of bad things for hotels...I will definitely use this hotel again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Yvonne - I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our kind and helpful staff. As well, it is great to know that you liked your room and all of the amenities our hotel had to offer. Thank you again for your... More

1 review
5 of 5 stars Reviewed August 27, 2013 via mobile

We stayed in this hotel for 4 nights in June 2013. Our room was recently remodeled, very clean, and very quiet. I loved the "homey and relaxing feel". This hotel made for a very relaxing vacation. We were able to unload all of our belongings and never felt cramped even with our 3 kids. All if the linens were very... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your clean, quiet room and our hotels relaxing atmosphere. As well, it is great to read that you enjoyed all of the amenities our hotel had to offer. Thank you again for your kind... More

Houston, Texas
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed July 30, 2013

The hotel is in an excellent location, the hotel has excellent staff, however; it is amazing that a hotel in this location can be as run down on the inside as it is. The hallways are dated, the rooms are dated, and they both smell musty and damp. I was away for a short vacation, but to imagine someone spending... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2013 via mobile

Excellent customer service, ggreat staff,excellent spacious rooms, i highly recommend this hotel to my friends. Rooms are clean, spacious, well designed, staff is courteous, professional, i had a wonderful experience and i would recommend this hotel to all my friends

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with out stay and hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

Cedar Hill, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2013

We recently stayed at this location during a basketball tournament. The staff was friendly, but there were several issues from the very beginning. The room was very dirty. The walls had markings and grease on them. The cabinets had leftover tortilla chips from a previous guest. Upper cabinets and lower drawers had grime that appeared to be from someone's dirty... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your room was unclean at check-in and that you had to wait for clean linens. I discussed your comments with the team, and we are working together to develop action plans to improve our cleaning and laundry procedures which will ensure these types of situations do not... More

Crowley, Texas, USA
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2013

I spent one night in San Antonio with my husband, two kids and mother-in-law. The room was perfect for us with two queen beds and a sofa bed. We all enjoyed a late night swim and the water was great! My only complaint is that the bathroom was not nearly as clean as it should have been. The toilet had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am glad that you enjoyed your room and late night swim. Still, I am sorry to hear that the level of cleanliness in your bathroom was not in line with our company's standards. In response to your feedback, I am going to coach our housekeeping staff on how to clean... More

Deer Park, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2013

From the moment my wife and I checked in Dennis made us feel right at home. We arrived the night of July 4th and he gave us a great recommendation on where to watch fireworks at. He was very helpful and explained everything in great detail. He even took the time to explain what GOESH stood for.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Brad - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff, especially Dennis. We are so glad that you and your Wife got to enjoy some 4th of July fireworks in the area! Thank you again for posting your review. I do hope that you will return to our hotel, or... More

Houston, Texas
1 review
5 of 5 stars Reviewed July 8, 2013

Dennis was very friendly when I arrived. Excellent price - great room. I love staying at Extended Stay! I love the dining bar area - very unique. Location of the hotel was great because of the quietness in the area but also easy to access the highway and streets.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Paty - Thank you so much for posting a review of our property. I am glad to read that you were pleased with our friendly staff, especially Dennis. As well, I am pleased that you liked your room and the dining bar area. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

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Additional Information about Extended Stay America - San Antonio - Colonnade

Also Known As:
Extended Stay Deluxe San Antonio-Colonnade Hotel
Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio
Extended Stay San Antonio
San Antonio Extended Stay
Address: 4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Best Value Hotel in San Antonio
#121 Luxury Hotel in San Antonio
#121 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Antonio - Colonnade 2.5*
Reservation Options:
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