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Hyatt Place San Antonio Northwest

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4303 Hyatt Place Drive, San Antonio, TX 78230
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Hyatt Place San Antonio Northwest
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Hyatt Place San Antonio Northwest
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215 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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2 reviews
5 of 5 stars Reviewed today NEW

We were traveling through San Antonio on a last minute getaway and decided to use our gold passport points to stay here. So glad we did, the rooms were great and the staff was FANTASTIC!!! Thank you for everything :)

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Fort Worth, Texas
5 of 5 stars Reviewed 2 days ago NEW

The very friendly staff saw to all our needs, hotel was very clean and had great amenities. Free breakfast and parking added to the stay as well as fresh fruit and newspapers daily. Overall just a great experience for all of us traveling in our group.

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Bedford, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

A cheap version of the Hyatt, you are better off at a two star hotel. The hotel rooms are mini-suites which means, a small half wall separates the bed area from the sofa. So suite-ish but not what you would expect of a traditional suite. The walls are super thin and the closet is not fully enclosed. The room, however,... More 

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Houston, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was great, pet friendly, and there's no trace of it. Very friendly staff, helpful, and provided us with extra towels quickly. Everything was excellent, breakfast buffet was wonderful nice general variety for my picky eater. Only downfalls were lobby to eat was FULL FULL FULL, needs more room we went in a weekday and it was still very... More 

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Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

Thank you for taking the time to review your recent stay with us and I am glad that you had a great stay overall. We also appreciate that great feedback about the friendliness of the staff. With your assistance, we can strive to make guest's experience the best it can be. Please know that we are grateful for the opportunity... More 

Harare, Zimbabwe
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed here multiple times. It's always an average stay. Most of the staff have good attitudes and are friendly. The rooms always appear to be clean or as good as any average hotel. The beds are very comfortable. My only complaint with the rooms is there is always something that makes extra noise. Either the a/c or refrigerator... More 

Was this review helpful? Yes
Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

Thank you for taking the time to review your recent stay with us and we appreciate the great feedback regarding the staff. With your assistance, we can strive to make guest's experience the best it can be. Please know that we are grateful for the opportunity you are giving us to improve and correct the things that you find lacking... More 

Rowlett
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel! Clean rooms, good breakfast, staff was wonderful. Very clean! Would stay again. Close to Six Flags and good restaurants! Bed was a little firm for my liking but I slept fine. My kids slept on the pullout and never complained.

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Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

We are thrilled to know that you had a great experience while staying with us. Your comfort is our main priority. Thank you for kind review and sharing your experience with others. We look forward to your return very soon! More 

1 review
2 of 5 stars Reviewed 4 weeks ago

Me and my family had to wait on our feet for a table for 20+min to be available so we could have breakfast. For the amount of people who stay at the Hyatt there is too little breakfast space. Basically the lobby was the meal area. I would definately not stay at the Hyatt again.

Was this review helpful? Yes
Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

I really appreciate your taking the time to share your experience with your recent experience. I want to personally apologize for lack of space for breakfast during your stay. We normally do not rent the meeting room during the summer, as use the meeting room space for backup seating, however, I am sorry that this was not the case during... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 22, 2015

I'm a San Antonio Downtown local, I travel my own city for stay-cations to enjoy amenities of breakfast and pool time. This was no different on the eve of Father's Day - I traveled 200 miles to pickup the kids and arrived back into San Antonio and checked into my prison AKA Hyatt Place NW. Check in: I arrived at... More 

Was this review helpful? Yes 3
Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

In any situation when a guest is uncooperative or acts aggressively with our staff, particularly late at night when limited staff is available, the hotel must respond appropriately. Our Hotel Team must always consider the safety, security and comfort of all our hotel guests. At around 5:00 AM it was noted that loud noise was issuing from your guestroom that... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 22, 2015 via mobile

The friendly and caring staff at the Hyatt Place SA NW is what keeps us coming back! In general the hotel is in great condition, but on our last stay the particular room we occupied had a few issues. When I mentioned this to staff, they went out of their way to keep me a continually satisfied customer. And anytime... More 

Was this review helpful? Yes
Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

First I would like to thank you for choosing the Hyatt Place San Antonio Northwest. We are so fortunate to have loyal guests, such as yourself. We are thrilled to know that you had a great experience while staying with us and we really appreciate the wonderful feedback about the hotel and friendly staff. Your comfort is our main priority.... More 

Austin, Texas, United States
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 21, 2015

Was down here for a swim meet with my family and was impressed by the quality, customer focus, and flexibility of the staff. Breakfast was always ready and very good as my swimmers went out early each day, The room was quiet, spacious and comfortable. Overall a great experience for the price! Only additional feedback was that the fitness room... More 

Was this review helpful? Yes
Jeff K, Manager at Hyatt Place San Antonio Northwest, responded to this review

Thank you for taking the time to review your recent stay with us and for sharing your experience with others. . We are thrilled to know that you had a great experience while staying with us. Your comfort is our main priority. With your assistance, we can strive to make guest's experience the best it can be. Please know that... More 

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