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Hawthorn Suites by Wyndham San Antonio, E Loop

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13101 East Loop 1604 North, San Antonio, TX 78233
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Hawthorn Suites by Wyndham San Antonio, E Loop
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Hawthorn Suites by Wyndham San Antonio, E Loop
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188 Reviews from our TripAdvisor Community

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Traveler rating
    38
    33
    43
    37
    37
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122
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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    (188)
  • Mar-May only
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Brownsville, Texas
2 of 5 stars Reviewed 6 days ago NEW

The pool was nasty and cloudy,had never seen one like it before..you couldnt see what was at the middle of pool

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes 1
Hawthorn S, Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Thank you for your review. Please know we appreciate and value our customers. Your comment has been addressed to our team . We apologize for the issue you encountered as our guest. If your travels find you back in San Antonio please allow us to the chance to provide you with excellent service. More 

Palestine, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago

Talk about the heartbreak hotel(suites)we searched the web for great deals on motel/hotels we narrowed it to two this one and another my wife decided on this one at $67 a night check-in is at 4:00 so we thought after driving 5 hours to get there and standing in the lobby at 15:55 or 3:55 pm looking to get some... More 

Was this review helpful? Yes
Hawthorn S, Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Thank you for taking a moment to leave a review l. Your comments are truly appreciated as we often rely on guests' feedback to help us improve upon our services. When a guest has a negative experience at our hotel we take it very seriously and take several steps to rectify the situation as well as prevent similar situations from... More 

New Orleans, Louisiana
4 of 5 stars Reviewed 1 week ago

It was an overall nice hotel. The breakfast was good and front desk staff was really helpful. We had one incident with the AC but it was resolved in a timely manner

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Hawthorn S, Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Thank you for your review about your stay with us. We’re glad you enjoyed your experience in addition to our friendly team. We appreciate you sharing, and look forward to being of service to you when you are back in San Antonio . Please come see us again soon! More 

League City, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Started out good. Front desk was pleasant but that's where it ended. Carpet was dirty, bathroom wasn't cleaned (there was lipstick on the hand towel). On the second day after a long hot day upon returning to the room nototiced it had not been cleaned. Didn't complain just asked for some fresh towels and washcloths. Got the towels but was... More 

Review collected in partnership with Hawthorn Suites by Wyndham

Was this review helpful? Yes
Hawthorn S, Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Thank you for your review. Your comments are very important to us and we need to know how we failed you. The issues have been addressed and your feedback helps us to target areas and make corrections for the future. Once again thank you for your time and we hope to see you in the near future. More 

Denver, Colorado
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

my family and I do a lot of traveling. Therefore, we have stayed at a lot of hotels. This, is not a hotel. This is nasty motel. At check in, we were told that our room wasn't ready. This was 4:30/5pm. Jessica was rude, telling us that we just had to go to our car and wait. In this heat?... More 

Was this review helpful? Yes
Hawthorn S, Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Thank you for taking a moment to leave a review of your recent visit to our hotel. Your comments are truly appreciated as we often rely on guests' feedback to help us improve upon our services. When a guest has a negative experience at our hotel we take it very seriously and take several steps to rectify the situation as... More 

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