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Hawthorn Suites by Wyndham San Antonio, E Loop

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13101 East Loop 1604 North, San Antonio, TX 78233
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Hawthorn Suites by Wyndham San Antonio, E Loop
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Hawthorn Suites by Wyndham San Antonio, E Loop
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138 reviews from our community

Traveler rating
    29
    29
    35
    23
    22
See reviews for
80
9
6
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (62)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (28)
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Cameron, Texas
1 review
1 of 5 stars Reviewed 5 days ago NEW

The kitchen was not stocked - there were no hot pan holders. The two small glasses were grimy. The furniture was old and very scratched up. The one frying pan should have been non-stick but was unusable because it was so scratched. There was no ice maker or bucket to get ice. They sound like petty things but they all... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Arlington, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was an excellent choice for us. The suite, while older, was clean and well appointed. All of the staff demonstrated care for our comfort and helped us pick the right room. The beds were sparkling clean, the bathroom hot water was fast, the kitchen well equipped. Breakfast was good and hot. As single women traveling in a new town,... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear Pamela P, I am very impressed with our team when reading your comment because here at the Hawthorn Suites, we go above and beyond to make sure our guests are safe and happy during their stay. I thank you sincerely for your time in letting everyone know of your experience and thoughts of what we do and provide for... More 

MICHIGAN
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

The room smelled like there was either something currently dead in the room or had recently been in t he room. The bed however was extremely comfortable

Review collected in partnership with Hawthorn Suites by Wyndham

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear Diane R, Please accept my sincerely apology on behalf of the entire team for failing to exceed your expectations.I am sorry that the room we had for you was smelly and was not what you expected but would like to thank you for letting us know. We thank you letting everyone know of your experience and especially about our... More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Not only was it a home away from home. I found it to be very cozy. Room service daily and hot breakfast every morning. Happy hour was my favorite. The entire staff was so helpful and aways cheerful. This was my first time visiting this property and i do see more visits in the future. Thank you for a great... More 

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear Sandie T, Thank you very much from all of us here at the Hawthorn Suites by Wyndham for your beautiful comments on what we do to provide the best of services to our guests. Thank you for letting everyone know of us and we sincerely appreciate you taking the time to share your experiences. THANK YOU! Have a Blessed... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

Had a great time during my stay, the room was better than expected, it was bigger than I imagined, the kitchen had everything for my stay. The three TV's one per each room was very useful for my kids and me.

Review collected in partnership with Hawthorn Suites by Wyndham

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear jgTrevino, On behalf of everyone here at the Hawthorn Suites, San Antonio, I would like to thank you and your Family for choosing and coming to stay with us. We thank you for taking the time to let everyone know of how we take care of our guests, especially of the services we provide. THANK YOU!! We shared your... More 

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

1)Deposit not mentioned at time of reservation. 2)food & trash under the bed. 3)housekeeper making comments and using foul language about me thought we didn't understand Spanish. 4) clean towels not given after exchange 5)bed linens changed the "clean" sheets had micro bugs in them woke up to itching amd bites all over my back, 6) switched rooms, the new... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear Cookie G, Thank you for taking the time to let us know where we failed you even though we kept extending your stay and we looked after you and your friends. I am sorry you felt that we did not let you know about the deposit for which we did and that we did not return your belonging but... More 

dallas
1 review
1 of 5 stars Reviewed 2 weeks ago

AC in room went out front desk offered to move us but when we checked in we were told the hotel was over booked. So we're they going to bump us and send us to a hotel miles away? We stayed here to be with a group. We were told the next day that maintenance would be by. They never... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear Agustiney, Please accept my sincerely apology on behalf of the entire team. I am sorry that we were not able to take care of you and your family. I was also disappointed when reading your comment and I am so sorry that we failed you and your Family. It was hard to imagine that you were without air condition... More 

Santa Fe, New Mexico
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We have been staying here on and off for over 15 years, even when it was owned by another company. The Hawthorne group brings happy hospitality and a great place to stay. It's not the most luxurious and some of the furniture could be replaced, but it's quiet, clean, peaceful and great value. Whenever we come to San Antonio, this... More 

Review collected in partnership with Hawthorn Suites by Wyndham

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Hawthorn S, General Manager at Hawthorn Suites by Wyndham San Antonio, E Loop, responded to this review

Dear Laurence R, Thank you so much for returning and for having so much faith in us. On behalf of the entire staff, I thank you and your family for sharing your thoughts and experience with everyone. We thank you for your kind words and especially for always returning to stay with us. We sincerely apologize for failing you in... More 

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