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Courtyard by Marriott San Antonio Airport / North Star Mall

3.0 of 5 80 NE Loop 410, San Antonio, TX 78216
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Certificate of Excellence 2014
Courtyard by Marriott San Antonio Airport / North Star Mall
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Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
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85 reviews from our community

Traveler rating
    29
    27
    17
    9
    3
See reviews for
14
16
6
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (14)
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    (19)
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Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 6 days ago NEW

1) Great location 2) Larger rooms have good size but old fashion bathrooms that need more space (all rooms like this). 3) Bathtubs are narrow, and even with non-slip upgrade, I require hotel to supply me a bath mat. I came very close toa calamitous fall because of a slippery bathtub. 4) Hotel front desk personnel are friendly, not particularly... More 

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Morfelden-Walldorf, Germany
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The room is average. As I write this I'm still at the hotel sitting on the bed...feels way too soft. The lobby smelled foul; like dirty grease. My room rate was outed at $109 per night but they held $150. Apparently the clientele is such that they consider me a thief. I am extremely disappointed. Oh and the rumble from... More 

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for your response. We have reviewed your issues and have addressed them accordingly within the hotel. I am very sorry to hear you have cancelled your membership with Marriott as it is an industry wide standard to hold a deposit for incidentals, which is what you experienced at or property. The hold on the credit card is in... More 

Vancouver, Washington
Top Contributor
101 reviews 101 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 2, 2014

Simply average. Not a very clean hotel and rather dated on the inside. I will still stay at a Marriott over anywhere else, but if I need a quick stop in San Antonio, I'll likely stay elsewhere. Road noise from the highway was a bit excessive after 6 am.

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Bayamon, Puerto Rico
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2014 via mobile

We Stayed for two nights, the location is a very good one. Near lots of visitors centers. Rooms are not too big yet comfortables, the bed is great but the bathrooms are a little bit old fashioned. Could have an update. Staff are very nice.

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

I just stayed on this hotel a second time within the last three weeks and once again was treated with wonderful hospitality. The staff goes out of their way to ensure your stay is pleasant and relaxing, each staff member greets you with a warm smile and a "can do" attitude. I have thoroughly enjoyed my stays and felt at... More 

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Bridgeville
1 review
4 of 5 stars Reviewed October 5, 2014 via mobile

Ashley was very helpful. She treated me very well. The only negative was the shower floor was a little dingy . The price was ok , but could have a little more competitive. I would recommend Ashley in terms of customer service.

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Davenport, Iowa
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2014

Stayed here several times. Great to be near airport for early flight. The hotel itself is well kept with great staff. I am a platimum premier member with Marriott so I stay at a lot of different places in a year. This one in top 5.

Was this review helpful? Yes 1
Carrollton, Texas
1 review
2 of 5 stars Reviewed September 14, 2014

My socks display how dirty the carpets are in Room 209. Stayed two nights 9/10-9/11/2014. Upon check out I discussed with the manager. Her response was an apology and Sept. is the cleaning month??? $159/night is way overpriced for this hotel.

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Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to share your review of our property during your most recent visit. I am very sorry you experience with us was a negative one, as we privde ourselves on delievring 100% satisfation. I can assure you we have addressed the cleanliness of the carpets in room 209 and are revisiting our preventive maintance... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
4 of 5 stars Reviewed September 12, 2014

Nice hotel, they have free transportation to the mall and to the mall, the room it's fine, the Internet it's has a aceptable speed. The only think a see the price it's little high. It's a good option if you are going to the mall or close areas around the airport. The front desk was really friendly help me with... More 

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2 reviews
3 of 5 stars Reviewed September 3, 2014

They switched our rooms but it was a downgrade and was not comfortable. The sofa bed does not come close to a real bed..... Had to switch at midnight and wait another her hour for bedding. ×********************************************************

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to review the hotel in regards to your recent stay. I can imagine your frustration when having to wait so late at night, while we found you the best comparable room available. I will address your concerns with our maintenance tech and identify any possible oversights concerning our regular preventative maintenance program. My... More 

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Additional Information about Courtyard by Marriott San Antonio Airport / North Star Mall

Address: 80 NE Loop 410, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Antonio Airport / North Star Mall 3*
Number of rooms: 78
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Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott
Hotel Style:
#83 Business Hotel in San Antonio

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