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All 353 San Antonio hotels

Courtyard by Marriott San Antonio Airport / North Star Mall

3.0 of 5 Hotel   |   80 NE Loop 410, San Antonio, TX 78216 (North Central)
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Ranked #111 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Brian H Davenport, Iowa
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78 reviews from our community

Traveler rating
    28
    24
    15
    8
    3
See reviews for
13
15
6
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Davenport, Iowa
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed here several times. Great to be near airport for early flight. The hotel itself is well kept with great staff. I am a platimum premier member with Marriott so I stay at a lot of different places in a year. This one in top 5.

Was this review helpful? Yes
Carrollton, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

My socks display how dirty the carpets are in Room 209. Stayed two nights 9/10-9/11/2014. Upon check out I discussed with the manager. Her response was an apology and Sept. is the cleaning month??? $159/night is way overpriced for this hotel.

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to share your review of our property during your most recent visit. I am very sorry you experience with us was a negative one, as we privde ourselves on delievring 100% satisfation. I can assure you we have addressed the cleanliness of the carpets in room 209 and are revisiting our preventive maintance... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, they have free transportation to the mall and to the mall, the room it's fine, the Internet it's has a aceptable speed. The only think a see the price it's little high. It's a good option if you are going to the mall or close areas around the airport. The front desk was really friendly help me with... More

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2 reviews
3 of 5 stars Reviewed 3 weeks ago

They switched our rooms but it was a downgrade and was not comfortable. The sofa bed does not come close to a real bed..... Had to switch at midnight and wait another her hour for bedding. ×********************************************************

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to review the hotel in regards to your recent stay. I can imagine your frustration when having to wait so late at night, while we found you the best comparable room available. I will address your concerns with our maintenance tech and identify any possible oversights concerning our regular preventative maintenance program. My... More

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

Great hotel but would be much better with a Marriott lobby and room refresh... King exec rooms are good but a little smaller than I expected so a little tight ( but doable) for a family with 2 small children. The breakfast lady is amazing and breakfast is free. Never had that type of service in a Fairfield to residence... More

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Kirk A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More

1 review
3 of 5 stars Reviewed August 4, 2014

When we first entered the hotel we we're not greeted, not explain about the services such as breakfast times, pool times, etc. The mastresses we're not comfortable at all, we left with back pain. The bathroom tub was dirty. The front desk was not friendly, overall visit was okay could have been better.

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time write a review in regads to your most recent stay with us. We apologize for the inconveniences you experienced and are adressing the issues. We hope to regain your trust and serve you again in the near future. Best wishes, Kirk Anderson More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

The hotel met all standards. The breakfast stewardess (I believe her name was Mary Helen), however, made the experience so much better. Her energy and smiles helped set my tone for the full day. The simple things were fluid and barely noticeable, like grabbing my trash and keeping the breakfast fully stocked. Just the gesture of giving me a bottled... More

Was this review helpful? Yes 1
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More

Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 27, 2014

Upon arrival Sandra was very courteous. Contrary to prior reviews the room size was great, the "loud music" from Pappadeaux was not an issue at all (couldn't even hear it), and Google Maps was able to find the location just perfect. Room was clean, housekeeping staff was very friendly. Hotel is right next to Fairfield Inn & Suites and is... More

Was this review helpful? Yes 5
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More

Manassas, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2014

This is my fifth trip to SAT this year on business and I've stayed at a different Marriott near the airport each time. The first four were two stars at best because of location, road noise, or just old. This property is very well maintained, has been updated, and has by far the most helpful staff. Definitely has that Courtyard... More

Was this review helpful? Yes 1
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you very much for your positive feedback. Our goal is always to be the best and to hear we are executing that well is very heartwarming. Thanks again and we hope to serve you again in the near future. Best wishes, Kirk Anderson More

Dalton, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

When dinning at the bistro, ask for Antonio and Kelsey. They are great and a joy to meet. When I go back to San Antonio, I will stay at this hotel again because of the friendly service both Antonio and Kelsey provide.

Was this review helpful? Yes 2
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for your kind feeback. I will be sure to express your appreciation to the team as well. We look forward to serving you again in the near future. Best wishes, Kirk Anderson More

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Additional Information about Courtyard by Marriott San Antonio Airport / North Star Mall

Address: 80 NE Loop 410, San Antonio, TX 78216
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Antonio Airport / North Star Mall 3*
Number of rooms: 78
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Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott

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