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Courtyard by Marriott San Antonio Airport / North Star Mall

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80 NE Loop 410, San Antonio, TX 78216
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Courtyard by Marriott San Antonio Airport \/ North Star Mall
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103 Reviews from our TripAdvisor Community

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Utica, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had no issues here at all . Room was nice , lobby nice , staff attentive and helpful and the food at the bistro was surprisingly amazing for being so small . There are many signs in parking lot about car thefts and staff did say it is an issue and to always keep your doors locked while there

Helpful?
Thank Jen814AJ
Andrew C, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your time with us. Unfortunately, all the hotels in San Antonio have had an issue with car break ins at one point or another. This is the reason why we ask our guests to lock their car doors and keep their valuables... More 

Hanford, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Our room was fantastic! Clean and cozy! Loved every minute of our stay! Beds very comfy! Nice off staff. Close to everything. We did a lot of sightseeing. Nice little gifts for the kids at the front desk. We will definitely stay here again! Thank you!

Helpful?
Thank RolandnMari G
Andrew C, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are very pleased that you were able to enjoy your time with us. We hope to see you again on your next trip to San Antonio! More 

Saint Augustine, FL
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 29, 2015

Despite Marriot continually pushing the Courtyard brand as the brand for business travelers, I continue to be underwhelmed by my experiences. It's not that they've been bad experiences, but not of the caliber that I expect. And, for someone pushing lifetime Gold status, I still keep my expectations fairly low. Honestly, I've had far better experiences with the Fairfield brand.... More 

Helpful?
Thank Mark K
Andrew C, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time to write a review of our hotel. We apologize that you experienced an issue with the light bulb in your first room that resulted in a room transfer. We are in the process of getting the hotel renovated which will help with issues like this. After the renovation is complete, we would love to... More 

Auburn, Alabama
Level Contributor
3 reviews
5 of 5 stars Reviewed November 7, 2015 via mobile

Nice rooms, nice price, free breakfast and dinner, a lot better than the crown plaza. Front dest very knowledgeable and informational. I'd stay again. Wish it were summer, I'd love to try out the pool area.

Helpful?
Thank Tray C
Andrew C, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time to share your hotel experience. We are very glad you were able to enjoy everything the hotel offers, and look forward to seeing you in the future! More 

2 reviews
4 of 5 stars Reviewed October 21, 2015

This hotel is located in the midst of everything you want in San Antonio. It was undergoing remodeling at the time of my visit, but the staff acting quickly to move us to an higher floor, because of their concern and the contractor concern for their guests. They went above a beyond the call of duty. Then, why not five... More 

Helpful?
Thank Wendell S
Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Dear Wendell S, Thank you so much for choosing to stay with us at the Courtyard by Marriott during your most recent visit to the San Antonio Airport area! I am very happy to hear that our staff was able to accomdate you well during the start of our renovations! We certainly look forward to your return visit to check... More 

Buffalo, New York
Level Contributor
66 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed October 4, 2015

Courtyard has undergone the update to their lobby area that the brand has been implementing over the past few years. Very pleasant person at the front desk when I checked in and it took just a matter of minutes from entering the lobby until I was in my room. Room has not yet experienced the room update that many other... More 

Helpful?
Thank Rogerwny
Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Dear Rogerwny, Thank you very much for staying with us at the Courtyard by Marriott San Antonio Airport/North Star Mall, we greatly appreciate your business. I am very happy to hear that your check-in process went smoothly and you were able to get into your room quickly...that is always our goal here at the Courtyard! You are correct, we did... More 

Westminster, CO
Level Contributor
117 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
2 of 5 stars Reviewed September 22, 2015

Okay check-in experience and check out experience. Overall, it was an unpleasant stay and thankfully not a long one as I checked in late in the evening and left the following morning. Still ... there were a catalog of issues I encountered with my room. It's just easier to make a list: -- A musty odor in the room. --... More 

Helpful?
Thank valor155
Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Dear valor155, I would like to start off by saying how sorry I am that you had many issues during your stay that caused it to be an unfavorable experience at our Courtyard by Marriott San Antonio Airport/North Star Mall location. As for the current condition of our property, rooms included, I completely agree they are not up to the... More 

Copenhagen, Denmark
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 13, 2015

I recommend this hotel if you need something close to the airport. The city is easily recaheable by car. A swimming pool, a gym and a whirlpool are available for guests. Staff kind and available. Rooms large, beds are comfortable. Bathroom ok, shower large. The hotel is clean and quiet.

Helpful?
Thank Pietro A
Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello Pietro A, Thank you very much for staying with us at the Courtyard by Marriott San Antonio Airport/North Star Mall, and we appreciate you taking the time to leave a review for our property! We are very happy to hear that you were pleased with your recent stay and we were able to fulfill your needs with our location,... More 

San Antonio, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 6, 2015

The Courtyard Marriott by the North Star Mall is a great place to stay. Even though a may be a little outed dated the customer service was awesome. Jessica provided outstanding customer service always willing to assist and she always had a smile on her face. Meagan one of the assistant managers was extremely helpful when I was experiencing a... More 

Helpful?
Thank Sandee D
Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello Sandee D, I am so glad you enjoyed your extended stay with us here at the Courtyard by Marriott San Antonio Airport/North Star Mall! Our goal is to make each stay memorable and it sounds like we have exceeded that with you, and for that we are grateful! I will be sure to pass this wonderful review along to... More 

Tijuana, Mexico
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 8, 2015

This hotel is very good if you want to go shopping at the North Star Mall here in San Antonio, Tx. It is very close, and offers shuttle service. thats a plus. Rooms are comfortable and good A/C, only drawback is that they do not offer a free breakfast bar in the morning. You have to pay for it. and... More 

Helpful?
Thank laredo2015
Brandon A, Guest Relations Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello laredo2015, Thank you very much for choosing to stay with us at the Courtyard by Marriott San Antonio Airport/North Star Mall. We are very happy to hear that you were happy with your stay and our close proximity to the North Star Mall and our shuttle service! As for the breakfast issue...unfortunately Marriott will not let us offer complimentary... More 

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