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Courtyard by Marriott San Antonio Airport / North Star Mall

3.0 of 5 80 NE Loop 410, San Antonio, TX 78216
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Certificate of Excellence 2014
Courtyard by Marriott San Antonio Airport / North Star Mall
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Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
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87 reviews from our community

Traveler rating
    29
    29
    17
    9
    3
See reviews for
14
17
6
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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palm harbor, fl
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this property because it was close to the airport and we had a 3am wakeup for an early flight. We came into town by rental car and the Marriott shuttle picked us up at the rental car agency. Check in was smooth. The front desk team were bantering back and forth which was fun to watch. It was... More 

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Raleigh, North Carolina
Top Contributor
58 reviews 58 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed at a number of places near the airport in San Antonio. So far this has been the best. Nice rooms, good location and nice atmosphere. Only downside is traffic can be a bit problematic at times. Otherwise I highly recommend.

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Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

1) Great location 2) Larger rooms have good size but old fashion bathrooms that need more space (all rooms like this). 3) Bathtubs are narrow, and even with non-slip upgrade, I require hotel to supply me a bath mat. I came very close toa calamitous fall because of a slippery bathtub. 4) Hotel front desk personnel are friendly, not particularly... More 

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Morfelden-Walldorf, Germany
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 6, 2015 via mobile

The room is average. As I write this I'm still at the hotel sitting on the bed...feels way too soft. The lobby smelled foul; like dirty grease. My room rate was outed at $109 per night but they held $150. Apparently the clientele is such that they consider me a thief. I am extremely disappointed. Oh and the rumble from... More 

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Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for your response. We have reviewed your issues and have addressed them accordingly within the hotel. I am very sorry to hear you have cancelled your membership with Marriott as it is an industry wide standard to hold a deposit for incidentals, which is what you experienced at or property. The hold on the credit card is in... More 

Vancouver, Washington
Top Contributor
120 reviews 120 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 2, 2014

Simply average. Not a very clean hotel and rather dated on the inside. I will still stay at a Marriott over anywhere else, but if I need a quick stop in San Antonio, I'll likely stay elsewhere. Road noise from the highway was a bit excessive after 6 am.

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Bayamon, Puerto Rico
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2014 via mobile

We Stayed for two nights, the location is a very good one. Near lots of visitors centers. Rooms are not too big yet comfortables, the bed is great but the bathrooms are a little bit old fashioned. Could have an update. Staff are very nice.

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

I just stayed on this hotel a second time within the last three weeks and once again was treated with wonderful hospitality. The staff goes out of their way to ensure your stay is pleasant and relaxing, each staff member greets you with a warm smile and a "can do" attitude. I have thoroughly enjoyed my stays and felt at... More 

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Bridgeville
1 review
4 of 5 stars Reviewed October 5, 2014 via mobile

Ashley was very helpful. She treated me very well. The only negative was the shower floor was a little dingy . The price was ok , but could have a little more competitive. I would recommend Ashley in terms of customer service.

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Davenport, Iowa
Contributor
19 reviews 19 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2014

Stayed here several times. Great to be near airport for early flight. The hotel itself is well kept with great staff. I am a platimum premier member with Marriott so I stay at a lot of different places in a year. This one in top 5.

Was this review helpful? Yes 1
Carrollton, Texas
1 review
2 of 5 stars Reviewed September 14, 2014

My socks display how dirty the carpets are in Room 209. Stayed two nights 9/10-9/11/2014. Upon check out I discussed with the manager. Her response was an apology and Sept. is the cleaning month??? $159/night is way overpriced for this hotel.

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Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to share your review of our property during your most recent visit. I am very sorry you experience with us was a negative one, as we privde ourselves on delievring 100% satisfation. I can assure you we have addressed the cleanliness of the carpets in room 209 and are revisiting our preventive maintance... More 

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Additional Information about Courtyard by Marriott San Antonio Airport / North Star Mall

Address: 80 NE Loop 410, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Antonio Airport / North Star Mall 3*
Number of rooms: 78
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Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott
Hotel Style:
#84 Business Hotel in San Antonio

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