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Courtyard by Marriott San Antonio Airport / North Star Mall

3.0 of 5 80 NE Loop 410, San Antonio, TX 78216
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Certificate of Excellence 2014
Courtyard by Marriott San Antonio Airport / North Star Mall
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Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
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83 reviews from our community

Traveler rating
    29
    26
    17
    8
    3
See reviews for
13
16
6
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Vancouver, Washington
Top Contributor
97 reviews 97 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Simply average. Not a very clean hotel and rather dated on the inside. I will still stay at a Marriott over anywhere else, but if I need a quick stop in San Antonio, I'll likely stay elsewhere. Road noise from the highway was a bit excessive after 6 am.

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Bayamon, Puerto Rico
Contributor
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We Stayed for two nights, the location is a very good one. Near lots of visitors centers. Rooms are not too big yet comfortables, the bed is great but the bathrooms are a little bit old fashioned. Could have an update. Staff are very nice.

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just stayed on this hotel a second time within the last three weeks and once again was treated with wonderful hospitality. The staff goes out of their way to ensure your stay is pleasant and relaxing, each staff member greets you with a warm smile and a "can do" attitude. I have thoroughly enjoyed my stays and felt at... More 

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Bridgeville
1 review
4 of 5 stars Reviewed October 5, 2014 via mobile

Ashley was very helpful. She treated me very well. The only negative was the shower floor was a little dingy . The price was ok , but could have a little more competitive. I would recommend Ashley in terms of customer service.

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Davenport, Iowa
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2014

Stayed here several times. Great to be near airport for early flight. The hotel itself is well kept with great staff. I am a platimum premier member with Marriott so I stay at a lot of different places in a year. This one in top 5.

Was this review helpful? Yes 1
Carrollton, Texas
1 review
2 of 5 stars Reviewed September 14, 2014

My socks display how dirty the carpets are in Room 209. Stayed two nights 9/10-9/11/2014. Upon check out I discussed with the manager. Her response was an apology and Sept. is the cleaning month??? $159/night is way overpriced for this hotel.

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Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to share your review of our property during your most recent visit. I am very sorry you experience with us was a negative one, as we privde ourselves on delievring 100% satisfation. I can assure you we have addressed the cleanliness of the carpets in room 209 and are revisiting our preventive maintance... More 

Contributor
14 reviews 14 reviews
6 hotel reviews
4 of 5 stars Reviewed September 12, 2014

Nice hotel, they have free transportation to the mall and to the mall, the room it's fine, the Internet it's has a aceptable speed. The only think a see the price it's little high. It's a good option if you are going to the mall or close areas around the airport. The front desk was really friendly help me with... More 

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2 reviews
3 of 5 stars Reviewed September 3, 2014

They switched our rooms but it was a downgrade and was not comfortable. The sofa bed does not come close to a real bed..... Had to switch at midnight and wait another her hour for bedding. ×********************************************************

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Hello, Thank you for taking the time to review the hotel in regards to your recent stay. I can imagine your frustration when having to wait so late at night, while we found you the best comparable room available. I will address your concerns with our maintenance tech and identify any possible oversights concerning our regular preventative maintenance program. My... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

Great hotel but would be much better with a Marriott lobby and room refresh... King exec rooms are good but a little smaller than I expected so a little tight ( but doable) for a family with 2 small children. The breakfast lady is amazing and breakfast is free. Never had that type of service in a Fairfield to residence... More 

Was this review helpful? Yes
Kirk A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More 

1 review
3 of 5 stars Reviewed August 4, 2014

When we first entered the hotel we we're not greeted, not explain about the services such as breakfast times, pool times, etc. The mastresses we're not comfortable at all, we left with back pain. The bathroom tub was dirty. The front desk was not friendly, overall visit was okay could have been better.

Was this review helpful? Yes
Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time write a review in regads to your most recent stay with us. We apologize for the inconveniences you experienced and are adressing the issues. We hope to regain your trust and serve you again in the near future. Best wishes, Kirk Anderson More 

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Additional Information about Courtyard by Marriott San Antonio Airport / North Star Mall

Address: 80 NE Loop 410, San Antonio, TX 78216
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott San Antonio Airport / North Star Mall 3*
Number of rooms: 78
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Also Known As:
Courtyard By Marriott San Antonio Airport / North Star Mall Hotel San Antonio
San Antonio Courtyard
San Antonio Marriott
Hotel Style:
#68 Family Hotel in San Antonio
#83 Business Hotel in San Antonio

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