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Courtyard by Marriott San Antonio Airport / North Star Mall

#118 of 352 Hotels in San Antonio
Certificate of Excellence
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80 NE Loop 410, San Antonio, TX 78216
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Courtyard by Marriott San Antonio Airport / North Star Mall
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Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
Courtyard by Marriott San Antonio Airport / North Star Mall
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89 reviews from our community

Traveler rating
    29
    31
    17
    9
    3
See reviews for
15
18
6
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (89)
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    (16)
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    (31)
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    (21)
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    (21)
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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

My stay at the Courtyard San Antonio/ North Star was great. It was in a very convenient location. The rooms were nice and change. The personnel at the front desk was very friendly and welcoming. It was better than I expected on a last minute booking. It was kind of expensive but I'm not complaining. Only thing I was disappointed... More 

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Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. During one of the busiest times of year for San Antonio hotels, I am glad that we were still able to meet your expectations in service and overall value for your stay. I understand that a breakfast charge might... More 

Bellmore, New York
Top Contributor
188 reviews 188 reviews
31 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here while visiting downtown San Antonio from Austin. Convenient location right off I-410. Easy on but a bit of a turn to get to hotel from airport. Nice design similar to the new Courtyard decor. Bistro has now replaced the restaurant and is the same menu all across the country. Starbucks items always available with a medium service... More 

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Brandon A, Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for taking the time to share your review. Feedback like yours is extremely helpful as it allows us to identify areas to continuously improve. We are glad that you enjoyed your stay, and we hope you have the chance to return after our renovation is completed later this year. Thanks again for your feedback! More 

palm harbor, fl
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 6, 2015

Stayed at this property because it was close to the airport and we had a 3am wakeup for an early flight. We came into town by rental car and the Marriott shuttle picked us up at the rental car agency. Check in was smooth. The front desk team were bantering back and forth which was fun to watch. It was... More 

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Raleigh, North Carolina
Top Contributor
64 reviews 64 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 5, 2015

We have stayed at a number of places near the airport in San Antonio. So far this has been the best. Nice rooms, good location and nice atmosphere. Only downside is traffic can be a bit problematic at times. Otherwise I highly recommend.

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Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2015

1) Great location 2) Larger rooms have good size but old fashion bathrooms that need more space (all rooms like this). 3) Bathtubs are narrow, and even with non-slip upgrade, I require hotel to supply me a bath mat. I came very close toa calamitous fall because of a slippery bathtub. 4) Hotel front desk personnel are friendly, not particularly... More 

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Morfelden-Walldorf, Germany
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 6, 2015 via mobile

The room is average. As I write this I'm still at the hotel sitting on the bed...feels way too soft. The lobby smelled foul; like dirty grease. My room rate was outed at $109 per night but they held $150. Apparently the clientele is such that they consider me a thief. I am extremely disappointed. Oh and the rumble from... More 

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Kirk A, General Manager at Courtyard by Marriott San Antonio Airport / North Star Mall, responded to this review

Thank you for your response. We have reviewed your issues and have addressed them accordingly within the hotel. I am very sorry to hear you have cancelled your membership with Marriott as it is an industry wide standard to hold a deposit for incidentals, which is what you experienced at or property. The hold on the credit card is in... More 

Vancouver, Washington
Top Contributor
132 reviews 132 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 2, 2014

Simply average. Not a very clean hotel and rather dated on the inside. I will still stay at a Marriott over anywhere else, but if I need a quick stop in San Antonio, I'll likely stay elsewhere. Road noise from the highway was a bit excessive after 6 am.

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Bayamon, Puerto Rico
Contributor
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 25, 2014 via mobile

We Stayed for two nights, the location is a very good one. Near lots of visitors centers. Rooms are not too big yet comfortables, the bed is great but the bathrooms are a little bit old fashioned. Could have an update. Staff are very nice.

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Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2014

I just stayed on this hotel a second time within the last three weeks and once again was treated with wonderful hospitality. The staff goes out of their way to ensure your stay is pleasant and relaxing, each staff member greets you with a warm smile and a "can do" attitude. I have thoroughly enjoyed my stays and felt at... More 

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Bridgeville
1 review
4 of 5 stars Reviewed October 5, 2014

Ashley was very helpful. She treated me very well. The only negative was the shower floor was a little dingy . The price was ok , but could have a little more competitive. I would recommend Ashley in terms of customer service.

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