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All 353 San Antonio hotels

Fairfield Inn San Antonio Airport/North Star Mall

2.5 of 5 Hotel   |   88 Loop 410 NE, San Antonio, TX 78216
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Ranked #127 of 353 Hotels in San Antonio
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A recent review
3 of 5 stars Reviewed August 5, 2014
ShannonW3 Hoboken, New Jersey
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131 reviews from our community

Traveler rating
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    15
    6
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37
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
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English first
Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The front desk agent, Ashley made this the absolute worst experience I have ever had with a Marriott property. She behaved in such a unprofessional manner and was extremely rude. As a loyal Marriott customer and former employee she definitely did not display the standards of service expected from Marriott employees. Not only was she incorrect in her rant of... More

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for your review during your most recent stay. I want to apologize for the inconvenience you experience. We are currently in the process of correcting the issues you brought to our attention. We hope to regain your trust and business in the near future. Best wishes, Kirk Anderson General Manager More

Hoboken, New Jersey
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 5, 2014

I originally booked the Courtyard Marriott North Star Mall, but they didn't have any rooms with fridges, & they were having issues with plumbing so they sent me over here and hooked me up with some Marriott points for the inconvenience. The location is great and they will pick you up from the airport and it's about a 3-5 minute... More

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. Kind Regards, Kirk Anderson More

Tampa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

Getting to this particular location was a little tricky since I was pulling my car behind a uHaul - but once I was parked, the rest was fantastic! Amanda at the desk was patient with me after a LONG day of trucking from Mobile to San Antonio. She could tell I was exhausted and upgraded me to a much larger... More

Was this review helpful? Yes 1
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More

Harker Heights
1 review
4 of 5 stars Reviewed July 27, 2014 via mobile

We had a very nice room on the third floor--an executive suite. King size bed was very comfortable, breakfast was good--had a very sweet lady managing, but no shuttle to the airport on the weekends!??

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

Checked in for a couple days with 4 kids and the husband for a weekend mini-vacation. While making reservations we were told that the double queen rooms were all booked and they only had King's available. So we went ahead and booked it because the rates were in our budget. Once we arrived we asked if a king executive suit... More

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More

Eagle Pass, Texas
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 7, 2014

We stayed at the hotel for one night. It was ok ,BUT my kids were not able to get in the first day since it was super dirty. And the next day it was closed for cleaning. So much for them going for a swim. There was a sign saying to go to the pool at the neighbor hotel which... More

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for your review during your most recent stay. I want to apologize for the inconvenience you experience with our pool being shut down. We have corrected the issues you brought to our attention. We hope to regain your trust and business in the near future. Best wishes, Kirk Anderson General Manager More

Denver, Colorado
Contributor
15 reviews 15 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 1, 2014

Hadn't stayed in a Marriott product in a while and after I woke up to a roach on the extra bed on my last stay at a competitor, I had to make a switch. The front desk staff was energetic and fabulous to work with. When I checked in and out, it was apparent that they liked what they do... More

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, I am very happy to hear you enjoyed your stay with us! We look forward to serving you again the future. Best wishes, Kirk Anderson More

Gainesville, Florida
Top Contributor
59 reviews 59 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 21, 2014

I just spent a week at this hotel. After trying the nearby Residence Inn, I expected this property to be equally pleasant. It was definitively worse. Firstly, the noise. What hotel has their dumpsters emptied every other day between 4-6am right outside the guest rooms? It woke me up every time it happened. For whatever reason, the planes also blast... More

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for your review during your most recent stay. I want to apologize for the inconvenience you experienced. We have a number of different tactics we are using to combat the sound issues you mentioned. Thank you again for bringing these issues to our attention and we hope to serve you again in the future. Best wishes, Kirk... More

Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 17, 2014

We stayed 2 nights and were very satisfied with a nice, clean room and the friendly, accommodating front desk. We booked the room via Priceline just a couple of days prior to check in and got a deeply discounted Express Deal. I called ahead and requested 2 beds, and was told that they would make a note, but couldn't promise... More

Was this review helpful? Yes 2
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Clean and friendly is what we strive to be 100% of the time. I am very glad you enjoyed your stay with us and hope to serve you again in the future. Best wishes, Kirk Anderson More

Smithfield, Virginia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 10, 2014

With a 5:45 AM flight, we changed our plans and stayed at the airport our last night in San Antonio. Since this was a Marriott property, we figured it would be just fine. First, when we checked in they let us know there was only a shuttle to the airport starting at 5:30 AM!! This should have been on the... More

Was this review helpful? Yes 1
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for your review during your most recent stay. I want to apologize for the inconvenience you experience. Our goal is always 100% satisfaction and your voice is our best resource. We are addressing the issues you experienced and hope to regain your trust and business in the near future. Best wishes, Kirk Anderson General Manager More

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Additional Information about Fairfield Inn San Antonio Airport/North Star Mall

Address: 88 Loop 410 NE, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn San Antonio Airport/North Star Mall 2.5*
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn

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