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Fairfield Inn San Antonio Airport/North Star Mall

#183 of 353 Hotels in San Antonio
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88 Loop 410 NE, San Antonio, TX 78216
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1 room 1 guest
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Fairfield Inn San Antonio Airport\/North Star Mall
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159 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (39)
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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This property is a big let down and does not meet the typical Marriott standards. I must first say that the young man who checked me in was awesome - great customer service! He earned this review 2 stars. As for the room.... It stinks of mold! Badly! The air conditioner lacks power and can not adequately cool the entire... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello TheTravelingAnd, I am very sorry to hear that your stay with us was not a pleasant experience. However, thank you very much for the positive comment regarding our Front Desk Associate whom checked you in upon arrival; I will be sure to pass along your comment to him! As for the current condition of our hotel and your guest... More 

Nixa, Missouri
1 review
1 of 5 stars Reviewed 3 weeks ago

I reserved rooms directly from the hotel website. We got in at approximately 230am. The hotel common areas were dingy and smelled of mildew. I had reserved a room with 2 beds, when we got to our room it was a king bed with a fold out sofa. I went back downstairs to tell them it was the wrong room... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Astitt2015, I am very sorry for the multiple issues you faced during your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. Unfortunately on busy weekends we do run into situations were Marriott has over-booked our hotel and certain room types can not be guaranteed throughout the late night hours. I... More 

Rockwall, Texas
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 24, 2015

While the staff here is pleasant the property is not well kept and the location is not desirable. It is OK if you just need a quick stay to catch a flight, but otherwise I will choose another property on my next trip,

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Lee972, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 23, 2015

There was hair in my bathroom all on the floor and it is certainly expensive for the way it looks. There were stains on my sheets and bedspread. It is not modern at all. Thank goodness they are getting a renovation done. Now, they just need to work on their cleanliness. New beds will certainly help also. The staff was... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear mnconlee, First and foremost thank you very much for choosing to stay with us at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. I am very sorry to hear of the issues you have mentioned that you endured during your stay. I can ensure you that this response has turned into a major training exercise for our... More 

Marysville, Ohio
Level Contributor
188 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed July 12, 2015

I had booked a king bed but due to some renovation issues they had to give me a queen room WITH a huge whirlpool tub on the first floor - BUMMER (NOT)!! I did not realize they had a hot tub in the pool area as well which is rare these days. Next time I will bring my suit. Breakfast... More 

Was this review helpful? Yes 1
Idaho Falls, Idaho
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 1, 2015

This visit was my first to this Fairfield Inn, although I’ve stayed many times with this chain. The complimentary upgrade was appreciated and the breakfast service was excellent, offered healthy cereal and breakfast until 10 am on weekends. The server offered a to-go bag for snacks later in the day. My room was clean and comfortable, although a friend traveling... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. During one of the busiest times of year for San Antonio hotels, I am glad that we were still able to meet your expectations in service and overall value for your stay. Thank you again for your feedback! We... More 

Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 1, 2015

Low cost, clean, but hiden because is behind Papadeaux Restaurant. They did not have keys available because the machine broke down. You can have buffete-breakfast. They also offer free transportation around 3 miles radios.

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. Your feedback is very important to us! I want to sincerely apologize about the inconveniences you encountered during your stay. We have already spoken to our staff regarding the key machine issue to ensure no future inconveniences to our... More 

San Antonio, Texas, United States
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 22, 2015

This hotel was a letdown. Everything was old and smelly. The free breakfast was stale, the hallways and room were stale. I should have known something was wrong when they didn't have ADA compliant front doors. The staff at the front desk wasn't very welcoming or friendly or even interested. The sleeper sofa was so bad my son folded it... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Sonja709, Thank you for taking the time to write a review on our property here in San Antonio. We appreciate your feedback and have notified the proper departments to ensure future stays are satisfactory. We would like to express our excitment about our renovation that is due to begin in October 2015! We hope that we can regain your... More 

Knoxville, Tennessee
2 reviews
1 of 5 stars Reviewed May 5, 2015

While staying in this hotel, the front desk gave someone, a complete stranger, a key to my room at 3:00 a.m. I was horrified as someone entered my room in the middle of the night. The management took a flippant attitude, made some promises to follow up and then ignored the issue. I had to contact Marriott guest relations multiple... More 

Was this review helpful? Yes
Brandon A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your response, Mr. Jenkins. Feedback like yours is extremely helpful as it allows us to identify areas to continuously improve. First off, I would like to sincerely apologize for the inconvenience caused by our staff. We spoke with the appropriate teams immediately after learning of this issue to ensure that no future guests are inconvenienced in this... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed March 27, 2015

This was by far the worst hotel I've stayed in recently! I'm on the road constantly, and I incorrectly assumed that because it was a Marriott property it would be nicer. The 5th floor smelled awful, I can only assume stale smoke. The noise level was high and you can hear everything going on in the rooms around you. Run... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Lindsey C, Thank you for your review of the Fairfield Inn & Suites San Antonio Airport/North Star Mall property. I am very sorry to hear that you were not pleased during your stay with us. We do assure you that we are working hard to maintain our current facilities until we undergo our complete renovation in just a few... More 

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