We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairfield Inn San Antonio Airport/North Star Mall

#197 of 353 Hotels in San Antonio
GreenLeadersBronze level
Hotel website
Hotel deals
Hotel packages
88 Loop 410 NE, San Antonio, TX 78216
Special Offer
Book early and save 20%!
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Fairfield Inn San Antonio Airport\/North Star Mall
View Map
Add Photo Write a Review

168 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
novi
Level Contributor
355 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
3 of 5 stars Reviewed January 6, 2016

Ready for a good nights sleep......this place was close to all I needed & wanted and delivered in every way. Quiet with clean rooms and complimentary breakfast. But I was a little surprised they kept the front door locked at night! Will be coming back.

Helpful?
Thank m w
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are glad to see that you enjoyed your time with us. If there are any issues you experienced during your stay, please feel free to contact us at the hotel. More 

Livingston, Texas, United States
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed December 22, 2015

We arrived to a very rude desk clerk named Gilbert. He was extremely confrontational, and the cobra head, smirking, poor attitude was very unbecoming of him. It was late, so we stayed anyway.... only to be awakened very early by the construction equipment noise, and banging and screwing of sheetrock. We were informed at breakfast that we would have to... More 

Helpful?
Thank Rooster C
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced with our desk staff. We will definitely be working with him to ensure there are no future incidents. We also apologize for the issues with our renovation. It is an unfortunate, but necessary process we are going through in order to maintain the... More 

Houston, Texas
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
1 of 5 stars Reviewed December 10, 2015

I originally booked a room next door at the Courtyard but was called by the front desk and asked if I could move next door to the Fairfield. I wasn't excited about it, but agreed to. The lady told me she would put me in a newly renovated room. I thought that'd be great and never gave it another thought... More 

Helpful?
Thank Tony W
Andrew C, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.... More 

Houston, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 8, 2015

I booked a room here about two weeks ago and I had NO idea that it was undergoing a full renovation. There was nothing on the Marriott website that indicated anything was out of the ordinary. So we were quite surprised to walk in and find a tiny desk and a path to the elevator. Breakfast was across the parking... More 

Helpful?
Thank uthoudad
Andrew C, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased that our employees were able to make your stay a memorable one, and apologize that the renovation wasn't properly communicated to you. It is an unfortunate, but necessary process that we have to go through to keep up with the standards of a Marriott hotel. We plan... More 

Houston
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 25, 2015

This place is quiet and has good free hot breakfast! Very centrically located! We stayed here on May 8 thru May 10th 2015 and loved it!! I brought my family and all had a great time bonding and hanging out at the nearby area attractions! Beds are VERY comfortable, room is very spacious! WiFi internet in room! People here are... More 

Helpful?
Thank Jose S
Andrew C, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel Jose. We are very glad to see that you enjoyed your stay with us. We look forward to seeing you on your next trip to San Antonio! More 

Austin
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 26, 2015 via mobile

I give this three stars only because the lady working the breakfast area was amazing and basically waited on everyone with a smile and worked her tail off. The rooms was just okay, and the feel of the hotel is not your typical higher class Marriott property. It was fairly cheap so maybe that is why...thought it would be a... More 

Helpful?
Thank Austinmike28
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello Austinmike28, Thank you so much for choosing to stay with us at the Fairfield Inn & Suites on your most recent trip to San Antonio, we greatly appreciate your business and Marriott loyalty. I am very sorry to hear that you were not 100% satisfied with the current condition of our property...with that being said I would like you... More 

Midland, Texas, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 7, 2015

Very clean, well maintained, but you notice that everything needs urgent renovation. If you are looking the same standard as other Fairfield Inn around, you'll be disappointed, but only because of that "old hotel" feeling. Staff is wonderful, very attentive, and willing to make you feel like home. They deserve a complete hotel overhaul. For the same amount of money... More 

Helpful?
Thank JALKMFE
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Jalkmfe, I would first like to thank you for staying with us at the Fairfield Inn & Suites - San Antonio Airport/North Star Mall. I am very glad to hear that you were happy with your stay with us! We pride ourselves on our excellent customer service and room cleanliness...so I'm happy to know that holds true for our... More 

Level Contributor
13 reviews
2 of 5 stars Reviewed September 5, 2015 via mobile

Two stars because they did change us rooms and they did not charge us for the night after they couldnt change us again. I checked in to a double bed room. The room was tiny, my wife and two kids where bumping into each other trying to walk around. The beds are super small, look like full size bed feels... More 

Helpful?
Thank Andres J
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Afternoon Andres J, First and foremost thank you for staying at the Fairfield Inn & Suites - San Antonio Airport/North Star Mall. I am terribly sorry to hear of the numerous amounts of issues you encountered during your stay with us recently. Unfortunately the size of your guest room is out of my control and I'm sorry that you... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 22, 2015 via mobile

This property is a big let down and does not meet the typical Marriott standards. I must first say that the young man who checked me in was awesome - great customer service! He earned this review 2 stars. As for the room.... It stinks of mold! Badly! The air conditioner lacks power and can not adequately cool the entire... More 

Helpful?
Thank TheTravelingAnd
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello TheTravelingAnd, I am very sorry to hear that your stay with us was not a pleasant experience. However, thank you very much for the positive comment regarding our Front Desk Associate whom checked you in upon arrival; I will be sure to pass along your comment to him! As for the current condition of our hotel and your guest... More 

Nixa, Missouri
1 review
1 of 5 stars Reviewed August 7, 2015

I reserved rooms directly from the hotel website. We got in at approximately 230am. The hotel common areas were dingy and smelled of mildew. I had reserved a room with 2 beds, when we got to our room it was a king bed with a fold out sofa. I went back downstairs to tell them it was the wrong room... More 

Helpful?
Thank astitt2015
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Astitt2015, I am very sorry for the multiple issues you faced during your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. Unfortunately on busy weekends we do run into situations were Marriott has over-booked our hotel and certain room types can not be guaranteed throughout the late night hours. I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (3)
Viewed
Bathroom (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (2)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these San Antonio hotels
North Central
Hampton Inn & Suites San Antonio - Airport
North Central
TownePlace Suites San Antonio Airport
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay