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Fairfield Inn San Antonio Airport/North Star Mall

#179 of 352 Hotels in San Antonio
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88 Loop 410 NE, San Antonio, TX 78216
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Fairfield Inn San Antonio Airport/North Star Mall
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Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
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152 reviews from our community

Traveler rating
    41
    44
    34
    22
    11
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45
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42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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San Antonio, Texas, United States
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was a letdown. Everything was old and smelly. The free breakfast was stale, the hallways and room were stale. I should have known something was wrong when they didn't have ADA compliant front doors. The staff at the front desk wasn't very welcoming or friendly or even interested. The sleeper sofa was so bad my son folded it... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Sonja709, Thank you for taking the time to write a review on our property here in San Antonio. We appreciate your feedback and have notified the proper departments to ensure future stays are satisfactory. We would like to express our excitment about our renovation that is due to begin in October 2015! We hope that we can regain your... More 

Knoxville, Tennessee
2 reviews
1 of 5 stars Reviewed 3 weeks ago

While staying in this hotel, the front desk gave someone, a complete stranger, a key to my room at 3:00 a.m. I was horrified as someone entered my room in the middle of the night. The management took a flippant attitude, made some promises to follow up and then ignored the issue. I had to contact Marriott guest relations multiple... More 

Was this review helpful? Yes
Brandon A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your response, Mr. Jenkins. Feedback like yours is extremely helpful as it allows us to identify areas to continuously improve. First off, I would like to sincerely apologize for the inconvenience caused by our staff. We spoke with the appropriate teams immediately after learning of this issue to ensure that no future guests are inconvenienced in this... More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed March 27, 2015

This was by far the worst hotel I've stayed in recently! I'm on the road constantly, and I incorrectly assumed that because it was a Marriott property it would be nicer. The 5th floor smelled awful, I can only assume stale smoke. The noise level was high and you can hear everything going on in the rooms around you. Run... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Lindsey C, Thank you for your review of the Fairfield Inn & Suites San Antonio Airport/North Star Mall property. I am very sorry to hear that you were not pleased during your stay with us. We do assure you that we are working hard to maintain our current facilities until we undergo our complete renovation in just a few... More 

Lansing Michigan
Contributor
15 reviews 15 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 16, 2015

The Room My room was on the third floor. I rented a non smoking King room for two nights. The size of the room was cozy. Most of the furniture in the room was clean however, the aging and wear is showing (not beginning to show but showing.) It was really noticeable when you look at the carpet. A more... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Sunny, Thank you for your response, as we appreciate hearing from all of our valued guests. First off, I would like to sincerely apologize for the lack of cleanliness in your guest room, the bathroom, and issues with service at the front desk. As you know, this is not acceptable for a Marriott property and these issues will be... More 

Fairhope, Alabama, United States
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed March 14, 2015

A good breakfast with a very friendly morning host is about all favorable I can say about this property. The WiFi didn't work for most of my stay. The airport shuttle doesn't run on the weekends (undisclosed in making weekend reservations). There was no shampoo in the room either day but a fresh bottle of conditioner each day?? The elevator... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Evening, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the inconveniences you experienced during your stay. These items are not acceptable and will be discussed with our Housekeeping and maintenance staff to avoid these... More 

1 review
1 of 5 stars Reviewed March 13, 2015

Our room was filthy. Toe nail clippings on floor... Bed skirt was absolutely gross. I don't think it's ever been washed. We changed rooms and the 2nd was just as dirty. I can't get out of here fast enough.

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Katyfarr, I sincerely apologize for the lack of cleanliness in your guest room. This is not acceptable and this issue will be handled with the housekeeping team immediately. Thank you for your response, as we appreciate hearing from all of our valued guests. Sincerely, Brandon A. Dual Operations Manager More 

Memphis, Tennessee
Top Contributor
75 reviews 75 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed March 9, 2015

Room was ok. Front desk was fine too. The whole place is depressing and desperately needs updating. Not easy to find-tucked in behind Courtyard. Limo was fine to airport Didn't have breakfast as we left very early. Am surprised marriott would let property get this dated

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Morning, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for any inconveniences you experienced during your stay. I would like to mention that we will be receiving a full-renovation this year, so we are doing... More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 7, 2015

All in all, it's a pretty decent place to stay, especially for the price. Timely airport shuttle. However, one sl-o-o-o-w elevator for 5 floors is very inadequate. Also, if you plan to work out, the fitness room is tine. 2 machines (treadmill and stationary bike), nothing else no weights or resistance machines. The room is about one-third the size of... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Afternoon Jmhultin, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I would like to apologize for the issues you encountered with the workout facilities and elevator. I would like to mention that we will be receiving a full-renovation this... More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 6, 2015

This hotel is not up to Marriott standards. Not from this decade at least. I hate to leave poor reviews but my first room had what looked like black mold over the shower. Of course when you notice something like that you start to notice everything else. Rooms look very dated.

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Afternoon David, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the issues you experienced during your stay. While some of the issues you faced were preventable, I would like to mention that we will... More 

The Woodlands, Texas
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 24, 2015

Born and raised in San Antonio, when we go back to visit, we often stay at this Fairfield Inn. It's off Loop 410 near 281/Airport area as well as North Star Mall. The rooms are okay, nothing special but what you'd expect in a Marriott mid-level hotel. Pluses - once again, location is good - not too far from 410/I10... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Afternoon sazm42, I am very happy to hear that you had an exceptional stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, as we pride ourselves on providing the service our guests expect! We look forward to having you stay with us again on your next trip to the San Antonio area! Hopefully... More 

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