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All 347 San Antonio hotels

Fairfield Inn San Antonio Airport/North Star Mall

2.5 of 5 Hotel   |   88 Loop 410 NE, San Antonio, TX 78216
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Fairfield Inn San Antonio Airport/North Star Mall
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Ranked #117 of 347 hotels in San Antonio
GreenLeadersBronze level
A recent review
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117 people have reviewed this hotel

Traveler rating
    36
    37
    24
    15
    5
See reviews for
34
22
4
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
New York
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Only minutes from the airport with a free shuttle. The driver was such a great guy that he came in early, 4:45am, so I could get to the airport in time for my 5:45am flight. He happened to be at the front desk when I checked in and heard me making a reservation for the shuttle and volunteered to start... More

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Modesto, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

The beds, comfortable. Room, clean. Be aware - older hotel in need of some updating. The carpet in the room was ... Yuck. The breakfast, basic. They need more staff as the area was destroyed by kids. Kids running up and down the halls late into the night. The pool was over chlorinated. Very family friendly. :)

Was this review helpful? Yes
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are delighted that your stay with the Fairfield Inn & Suites San Antonio Airport/North Star Mall was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we... More

A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

We booked a room for four and when checked in were told we had one king bed and no sofa and they do not have cots!! Pool was freezing, hot tub was ok. We did get moved the next day but we were right by elevator. Room was not very clean-had food on vents and in bathroom.

Was this review helpful? Yes
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

I have received the comments from your stay with us, I would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I... More

Dallas, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

My family and I stayed at your hotel March 10th through the 12th during our spring break to visit sea world. The room and service was very good. I just wanted to mention how impressed my family and I was with the service and tireless work your employee, Mary Helen. Needless to say, the hotel was very busy during this... More

Was this review helpful? Yes
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you so much for choosing to spend your Spring Break with us! I am glad to hear that your family enjoyed your stay. I will be sharing your comments with Mary Helen about the breakfast service, and we will be adding another person for sold out nights to help with the flow in the breakfast area. Thank you so... More

Houston, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

Good Hotel, Great Value, trip from Houston for Spring Break, The hotel is a little old, BUT was very clean no smells in the room, BUT the walls are kinda thin, you could hear conversations in the next room over, but that may have been fueled by late night partying, BREAKFAST was a nice added value not your average continental... More

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GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you so much for your feedback regarding your stay with us! We work very hard to ensure that each guest enjoys their stay with us and it sounds like we were successful with you. I will make sure to pass along your thanks to Mary Helen and the rest of the team. We hope to have the opportunity to... More

USA
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 4, 2014

We stayed at this hotel for 2 weekend nights in Feburary. Our room was very clean and included a small refrigerator. The staff was friendly and helpful even on the 1st night when the hotel was completely sold out. There are many restaurants and stores within 1 mile of the hotel. It's only a 10-15 minute drive from the hotel... More

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GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel. We are thrilled that you enjoyed your stay with us. We look forward to seeing you the next time you are in San Antonio! More

Cheyenne, Wyoming
Top Contributor
96 reviews 96 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 4, 2014

I needed a hotel close to the airport with shuttle service and this fit the bill. Rooms are a little old but really they have everything you need. It was clean, has a refrigerator, microwave and a seating area separate from the bed. The service was friendly and prompt from check in to calling for the shuttle the next morning.... More

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GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel. We understand that our hotel is a little older, and we are looking forward to the renovation that is scheduled for early 2015. We are glad that we were able to satisfy your needs while you were here. We look forward to seeing you again the next time you are in San Antonio! More

TX
Top Contributor
144 reviews 144 reviews
48 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 3, 2014

...for both the weather & my stay. It's an older property, so it shows its age here and there. There have been some upgrades, but there's only so much you can do within the existing walls. A few misses: the north stairwell had an unpleasant odor. A high-pitch noise from inside the wall was annoying. Not sure if it was... More

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GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank your for reviewing our hotel. We take all feedback seriously, and will work to investigate the issues that you encountered during your stay to ensure that they do not happen again. I am not sure what the odor was unless you were here during the painting of the stairwells. I will also have our maintenance person look into the... More

Orlando, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 1, 2014

The Good - I have stayed at dozens and dozens of Marriott properties. I have never come across great service like exhibited by Mary Helen at breakfast. Even though this was a Fairfield, her level of service was far above even what I encounter in the concierge lounges in full service Marriott's. . As a business traveler I eat breakfast... More

Was this review helpful? Yes
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

I have received the comments from your stay with us, I would like to take this opportunity to apologize for any inconvenience that you may have experienced of felt during your stay with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I... More

Lakeland, Florida
1 review
5 of 5 stars Reviewed March 1, 2014

I am a Marriott Elite member and I would not stay at any other Hotel in San Antonio Tx because it is so convenient to everything you need.They have a great staff at the front desk and Mary that prepares breakfast is so sweet.And your surroundings have great restaurants and of course the North Star Mall...I will always go back... More

Was this review helpful? Yes
GM_FFIS_SA_AIR, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your kind comments about our hotel and Mary our breakfast hostess. I will be sharing your comments with her. We look forward to seeing you again the next time your travels bring you to San Antonio! More

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Additional Information about Fairfield Inn San Antonio Airport/North Star Mall

Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield Inn San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
San Antonio Fairfield
Address: 88 Loop 410 NE, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in San Antonio
#59 Family Hotel in San Antonio
#96 Business Hotel in San Antonio
#117 Luxury Hotel in San Antonio
#117 Top resorts Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn San Antonio Airport/North Star Mall 2.5*
Official Description (provided by the hotel):
The Fairfield Inn & Suites San Antonio Airport is conveniently located just 0.5 miles from the airport, close to a shopping mall, boutiques, and restaurants in the Alamo Heights/Northeast San Antonio area. Just off Loop 410, it is convenient to the Riverwalk, Alamo, San Antonio Zoo, Trinity University, and AT&T Arena. Guests will enjoy complimentary high-speed Internet Access and continental breakfast, free parking, an indoor pool and whirlpool, fitness room, and on-site restaurant. ... more   less 
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