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Fairfield Inn San Antonio Airport/North Star Mall

2.5 of 5 88 Loop 410 NE, San Antonio, TX 78216
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Fairfield Inn San Antonio Airport/North Star Mall
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Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
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143 reviews from our community

Traveler rating
    41
    44
    32
    18
    8
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42
24
7
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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The Woodlands, Texas
Contributor
20 reviews 20 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Born and raised in San Antonio, when we go back to visit, we often stay at this Fairfield Inn. It's off Loop 410 near 281/Airport area as well as North Star Mall. The rooms are okay, nothing special but what you'd expect in a Marriott mid-level hotel. Pluses - once again, location is good - not too far from 410/I10... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Afternoon sazm42, I am very happy to hear that you had an exceptional stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, as we pride ourselves on providing the service our guests expect! We look forward to having you stay with us again on your next trip to the San Antonio area! Hopefully... More 

Iowa
Top Contributor
173 reviews 173 reviews
53 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed 1 week ago

Hoping to save a few dollars from my usual stays at Springhill Suites, I booked two nights at the Fairfield Inn, thinking this property within the Marriott brand would be cheaper than a Springhill but would have the same quality. Unfortunately it did not live up to my expectations. No airport shuttle the night I arrived due to the driver... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Morning IA_Hawks, Thank you for you review regarding your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate all feedback from our guests as they are our number 1 priority. I offer you my most sincere apology for our hotel falling short all expectations you had. I will... More 

The Colony, Texas
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I can usually trust the various brands of Marriott hotels to provide a quality room and an acceptable range of amenities. This particular hotel falls far short. I'm not going to allow the multiple soccer teams running up and down our hallway to effect this review though... the hotel earns only two stars without considering how bad our stay was... More 

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Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Morning Aaron Trentacosta, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the issues you experienced during your stay as no one likes to have less than exceptional service while staying at a Marriott Hotel.... More 

Duvall, Washington, United States
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 17, 2015

You should definitely stay at this hotel if you want somewhere that nails all of the important things. You should not stay here if you are a diva and are going to whine about paper coffee cups and slow elevators. You should stay here if you want a clean room, a super comfy bed, outstanding service, a good breakfast, in... More 

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1 review
1 of 5 stars Reviewed January 10, 2015

Very disappointed in Fairfield. Room was dirty, toilet ran all night long. Management would not assist or fix. Front desk manager was very rude and unprofessional. I'd rather sleep on the street than stay at this Fairfield inn again. Very poor quality hotel.

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Kirk A, Courtyard GM at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel. More 

Houston
2 reviews
1 of 5 stars Reviewed January 3, 2015 via mobile

This was suppose to be a small relaxing get away and it was anything but. We are so disappointed. We have stayed at a few Marriotts in San Antonio, never ever have had a problem. We decided to stay at one away from our normal area. From the moment we checked in the front desk clerk was on the phone... More 

Was this review helpful? Yes
Kirk A, Courtyard GM at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback. I am incredibly sorry your stay at the Fairfield was so poor. I will be sure to address all of your concerns with the staff and all management within the hotel. More 

YANKTON
2 reviews
2 of 5 stars Reviewed January 2, 2015

Just got done syaying at this hotel. We planned a family vacation for over the New Year To Sea World to see the fireworks. The room itself was a decent room. Bed was ok. Breakfast was good. Staff in breakfast area was great. However front desk clerk was a liar. We got there the first night and went down to... More 

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ThankYouForStaying, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Guest, Thank you for taking the time to offer feedback on our hotel. I can only imagine how upsetting the conditions were for you during your recent stay with us and I sincerely apologize for failing to meet your expectations. The pool issues have been resolved and we will continue training our Front Desk associates to properly respond to... More 

El Paso, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 29, 2014

We stayed here for 3 days for Thanksgiving and it was just what we needed. The best thing was the people who work there. The front desk was always available and the free breakfast was wonderful with a lady who was always on hand to help. The housekeeping staff was amazing. Our extended family had 4 different rooms with a... More 

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Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed November 3, 2014

We were greeted with a very friendly employee at the front desk, checked us in rather quickly. Rooms were clean and comfortable. Entrance to hotel is a bit tricky since it's shared with another hotel. Indoor pool /spa was a plus since weather this late in the year is unpredictable. Near shopping and food establishments. Only complaint was the parking... More 

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Colorado
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 21, 2014

This was a basic airport property. Not fancy, but it is clean. The main disappointment is that the shuttle stops running at 11 p.m. If a property advertises itself as an "airport property with a shuttle service" they should provide this service during flying hours. As a result, we had to rent a car--not happy!!

Was this review helpful? Yes 1
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for sharing your experience at our property. I am incredibly sorry you had to rent a car due to the misunderstanding of hours of operation with our shuttle service. I am sure that was an unexpected expense not budgeted in your travel plans, which would frustrate anyone. We will take this review into consideration as we re-evaluate... More 

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Additional Information about Fairfield Inn San Antonio Airport/North Star Mall

Address: 88 Loop 410 NE, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#9 Green Hotel in San Antonio

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