We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Fairfield Inn San Antonio Airport/North Star Mall

#173 of 352 Hotels in San Antonio
GreenLeadersBronze level
Hotel website
Hotel deals
Hotel packages
88 Loop 410 NE, San Antonio, TX 78216
Special Offer
Shopping Package
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Fairfield Inn San Antonio Airport/North Star Mall
Professional photos View all
Browse nearby
Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
Add Photo Write a Review

154 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    41
    45
    35
    22
    11
See reviews for
45
24
7
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (154)
  • Mar-May only
    (39)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (37)
All months
Idaho Falls, Idaho
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This visit was my first to this Fairfield Inn, although I’ve stayed many times with this chain. The complimentary upgrade was appreciated and the breakfast service was excellent, offered healthy cereal and breakfast until 10 am on weekends. The server offered a to-go bag for snacks later in the day. My room was clean and comfortable, although a friend traveling... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. During one of the busiest times of year for San Antonio hotels, I am glad that we were still able to meet your expectations in service and overall value for your stay. Thank you again for your feedback! We... More 

Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Low cost, clean, but hiden because is behind Papadeaux Restaurant. They did not have keys available because the machine broke down. You can have buffete-breakfast. They also offer free transportation around 3 miles radios.

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you so much for taking the time to review our hotel! I'm glad that you enjoyed your stay with us. Your feedback is very important to us! I want to sincerely apologize about the inconveniences you encountered during your stay. We have already spoken to our staff regarding the key machine issue to ensure no future inconveniences to our... More 

San Antonio, Texas, United States
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 22, 2015

This hotel was a letdown. Everything was old and smelly. The free breakfast was stale, the hallways and room were stale. I should have known something was wrong when they didn't have ADA compliant front doors. The staff at the front desk wasn't very welcoming or friendly or even interested. The sleeper sofa was so bad my son folded it... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Sonja709, Thank you for taking the time to write a review on our property here in San Antonio. We appreciate your feedback and have notified the proper departments to ensure future stays are satisfactory. We would like to express our excitment about our renovation that is due to begin in October 2015! We hope that we can regain your... More 

Knoxville, Tennessee
2 reviews
1 of 5 stars Reviewed May 5, 2015

While staying in this hotel, the front desk gave someone, a complete stranger, a key to my room at 3:00 a.m. I was horrified as someone entered my room in the middle of the night. The management took a flippant attitude, made some promises to follow up and then ignored the issue. I had to contact Marriott guest relations multiple... More 

Was this review helpful? Yes
Brandon A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your response, Mr. Jenkins. Feedback like yours is extremely helpful as it allows us to identify areas to continuously improve. First off, I would like to sincerely apologize for the inconvenience caused by our staff. We spoke with the appropriate teams immediately after learning of this issue to ensure that no future guests are inconvenienced in this... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed March 27, 2015

This was by far the worst hotel I've stayed in recently! I'm on the road constantly, and I incorrectly assumed that because it was a Marriott property it would be nicer. The 5th floor smelled awful, I can only assume stale smoke. The noise level was high and you can hear everything going on in the rooms around you. Run... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Lindsey C, Thank you for your review of the Fairfield Inn & Suites San Antonio Airport/North Star Mall property. I am very sorry to hear that you were not pleased during your stay with us. We do assure you that we are working hard to maintain our current facilities until we undergo our complete renovation in just a few... More 

Lansing Michigan
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 16, 2015

The Room My room was on the third floor. I rented a non smoking King room for two nights. The size of the room was cozy. Most of the furniture in the room was clean however, the aging and wear is showing (not beginning to show but showing.) It was really noticeable when you look at the carpet. A more... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Sunny, Thank you for your response, as we appreciate hearing from all of our valued guests. First off, I would like to sincerely apologize for the lack of cleanliness in your guest room, the bathroom, and issues with service at the front desk. As you know, this is not acceptable for a Marriott property and these issues will be... More 

Fairhope, Alabama, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed March 14, 2015

A good breakfast with a very friendly morning host is about all favorable I can say about this property. The WiFi didn't work for most of my stay. The airport shuttle doesn't run on the weekends (undisclosed in making weekend reservations). There was no shampoo in the room either day but a fresh bottle of conditioner each day?? The elevator... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Evening, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for the inconveniences you experienced during your stay. These items are not acceptable and will be discussed with our Housekeeping and maintenance staff to avoid these... More 

1 review
1 of 5 stars Reviewed March 13, 2015

Our room was filthy. Toe nail clippings on floor... Bed skirt was absolutely gross. I don't think it's ever been washed. We changed rooms and the 2nd was just as dirty. I can't get out of here fast enough.

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Dear Katyfarr, I sincerely apologize for the lack of cleanliness in your guest room. This is not acceptable and this issue will be handled with the housekeeping team immediately. Thank you for your response, as we appreciate hearing from all of our valued guests. Sincerely, Brandon A. Dual Operations Manager More 

Memphis, Tennessee
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed March 9, 2015

Room was ok. Front desk was fine too. The whole place is depressing and desperately needs updating. Not easy to find-tucked in behind Courtyard. Limo was fine to airport Didn't have breakfast as we left very early. Am surprised marriott would let property get this dated

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Morning, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I am very sorry for any inconveniences you experienced during your stay. I would like to mention that we will be receiving a full-renovation this year, so we are doing... More 

Denver, Colorado
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 7, 2015

All in all, it's a pretty decent place to stay, especially for the price. Timely airport shuttle. However, one sl-o-o-o-w elevator for 5 floors is very inadequate. Also, if you plan to work out, the fitness room is tine. 2 machines (treadmill and stationary bike), nothing else no weights or resistance machines. The room is about one-third the size of... More 

Was this review helpful? Yes
Brandon A, Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Good Afternoon Jmhultin, Thank you very much for your review regarding your most recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall, we greatly appreciate your feedback. I would like to apologize for the issues you encountered with the workout facilities and elevator. I would like to mention that we will be receiving a full-renovation this... More 

Questions? Get answers from hotel staff and past guests. Ask a question

42 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (2)
Viewed
Bathroom (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Pool/beach area (3)
Viewed
Dining (5)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (9)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (8)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay