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Fairfield Inn San Antonio Airport/North Star Mall

2.5 of 5 88 Loop 410 NE, San Antonio, TX 78216
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Fairfield Inn San Antonio Airport/North Star Mall
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Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
Fairfield Inn San Antonio Airport/North Star Mall
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136 reviews from our community

Traveler rating
    41
    42
    32
    15
    6
See reviews for
38
24
6
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Paso, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 days for Thanksgiving and it was just what we needed. The best thing was the people who work there. The front desk was always available and the free breakfast was wonderful with a lady who was always on hand to help. The housekeeping staff was amazing. Our extended family had 4 different rooms with a... More 

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Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 3, 2014

We were greeted with a very friendly employee at the front desk, checked us in rather quickly. Rooms were clean and comfortable. Entrance to hotel is a bit tricky since it's shared with another hotel. Indoor pool /spa was a plus since weather this late in the year is unpredictable. Near shopping and food establishments. Only complaint was the parking... More 

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Colorado
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 21, 2014

This was a basic airport property. Not fancy, but it is clean. The main disappointment is that the shuttle stops running at 11 p.m. If a property advertises itself as an "airport property with a shuttle service" they should provide this service during flying hours. As a result, we had to rent a car--not happy!!

Was this review helpful? Yes 1
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for sharing your experience at our property. I am incredibly sorry you had to rent a car due to the misunderstanding of hours of operation with our shuttle service. I am sure that was an unexpected expense not budgeted in your travel plans, which would frustrate anyone. We will take this review into consideration as we re-evaluate... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 14, 2014

In the process of having my bathroom remodeled, I needed a place to hang my hat for a night. Wanted something with an indoor pool/spa so picked Fairfield as it was close to my house. Upon arrival, I was greeted by Anastasia at the front desk. She was very friendly, and took care of checking me in with no problems.... More 

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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 8, 2014

I stay at Marriott properties all the time and this was my first experience staying at a Fairfield property. Never again will I stay at fairfield property. Overall I was not satisfied with the room. The room was small and it appeared to have water damage under the sink which was covered up by peeling off wall paper. I will... More 

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Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 14, 2014

The front desk agent, Ashley made this the absolute worst experience I have ever had with a Marriott property. She behaved in such a unprofessional manner and was extremely rude. As a loyal Marriott customer and former employee she definitely did not display the standards of service expected from Marriott employees. Not only was she incorrect in her rant of... More 

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Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Hello, Thank you for your review during your most recent stay. I want to apologize for the inconvenience you experience. We are currently in the process of correcting the issues you brought to our attention. We hope to regain your trust and business in the near future. Best wishes, Kirk Anderson General Manager More 

Rutherford, New Jersey
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 5, 2014

I originally booked the Courtyard Marriott North Star Mall, but they didn't have any rooms with fridges, & they were having issues with plumbing so they sent me over here and hooked me up with some Marriott points for the inconvenience. The location is great and they will pick you up from the airport and it's about a 3-5 minute... More 

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Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you for your feedback about your recent stay. We are addressing the issues you brought to light. Thanks again and we hope to serve you in the near future. Kind Regards, Kirk Anderson More 

Tampa
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2014

Getting to this particular location was a little tricky since I was pulling my car behind a uHaul - but once I was parked, the rest was fantastic! Amanda at the desk was patient with me after a LONG day of trucking from Mobile to San Antonio. She could tell I was exhausted and upgraded me to a much larger... More 

Was this review helpful? Yes 1
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More 

Harker Heights
1 review
4 of 5 stars Reviewed July 27, 2014 via mobile

We had a very nice room on the third floor--an executive suite. King size bed was very comfortable, breakfast was good--had a very sweet lady managing, but no shuttle to the airport on the weekends!??

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

Checked in for a couple days with 4 kids and the husband for a weekend mini-vacation. While making reservations we were told that the double queen rooms were all booked and they only had King's available. So we went ahead and booked it because the rates were in our budget. Once we arrived we asked if a king executive suit... More 

Was this review helpful? Yes
Kirk A, General Manager at Fairfield Inn San Antonio Airport/North Star Mall, responded to this review

Thank you very much for your positive feedback. We hope to serve you again in the near future. Best wishes, Kirk Anderson More 

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Additional Information about Fairfield Inn San Antonio Airport/North Star Mall

Address: 88 Loop 410 NE, San Antonio, TX 78216
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Hotel Style:
#7 Green Hotel in San Antonio

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