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Holiday Inn Express San Antonio Airport

#129 of 353 Hotels in San Antonio
Certificate of Excellence
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91 NE Loop 410, San Antonio, TX 78216
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1 room 1 adult
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Holiday Inn Express San Antonio Airport
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111 Reviews from our TripAdvisor Community

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Gainesville, Virginia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for a couple of nights. While check-in wasn't until 3 pm, they put me in a room at 9 am when I arrived. Excellent hot breakfast. While they have an evening "managers reception" with beer, wine and soft drinks, it would be nice if they offered more than chips, salsa and pretzels. Would also be nice if they were... More 

Helpful?
Thank Mahyai
Gonzales, Texas
2 reviews
2 of 5 stars Reviewed December 4, 2015

Friendly staff, clean, convenient location, but NO sleep! The hotel is currently being renovated so maybe I was assigned the oldest room in the building. The mattress was so hard and uncomfortable that I felt like I was sleeping on the floor. As a Platinum Level Rewards Member I have stayed at a lot of Holiday Inns--I have never had... More 

Helpful?
Thank monicamvega
Aaron F, Manager at Holiday Inn Express San Antonio Airport, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the renovation. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Velma Burchfield Assistant General Manager More 

East Central Indiana
Level Contributor
61 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 22, 2015 via mobile

I was delayed on a flight, and this hotel was selected for me. It was late, but I was able to get fast shuttle service, and was at the hotel in minutes. I found the staff to be very friendly and accommodating. I also found the rooms to be very clean and maintained. The price was very affordable, and they... More 

Helpful?
Thank WuSongLong
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 15, 2015 via mobile

This hotel is currently under renovation. Construction was scheduled to start at 9 AM, but they started at 8 AM instead. While I'm glad they are updating, I don't think it's appropriate or courteous to guests to put them in a room directly below a room that is being worked on and then to start construction that early. The room... More 

Helpful?
Thank Caitlin S
Kerrville, Texas, United States
2 reviews
5 of 5 stars Reviewed October 15, 2015

Park and fly is very convenient shuttle gets you to restaurants and airport Veronica at front desk is loyal and dedicated with years at same location a familiar face is wondeful there is an early morning breakfast and a managers happy hour that are much appreciated can not bet the price

Helpful?
Thank Gail B
Downey
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 14, 2015

For an old property this building is comfortable and if you happen to have an early flight out of town this is the place to stay. This property has very friendly and professional employees, like Margaret (F & B), Ben (Transportation), and Sabrina (Front desk) they go above and beyond to take care of your needs. Kudos for them.

Helpful?
Thank jb12323
Aaron F, General Manager at Holiday Inn Express San Antonio Airport, responded to this review

Thank you for your kind words about our staff. More 

Washington DC, District of Columbia
Level Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed October 3, 2015 via mobile

Spent one night here before a flight and while I got a great rate on Hotwire, I would not return. This hotel is everything wrong with Holiday Inn circa 1990 furnishings and all. Pros Shuttle will take you plenty of places,close by mall, airport, was-mart etc. Decent internet Free parking Walk to Applebee's, Longhorn, Cracker Barrell Cons Old furniture Old... More 

Helpful?
Thank DCAdGuy
Aaron F, General Manager at Holiday Inn Express San Antonio Airport, responded to this review

Thank you for your comments, as they will help us prepare our staff better in the future. We will be starting a multi-million dollar renovation next month that will give us a total facelift that we need. Thank you again for your comments. More 

San Antonio, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 29, 2015 via mobile

Reservations made late last night as I had to change from the hotel I was in. Accommodations for early check in were granted without any problems. Front desk and maintenance personnel have promptly attended to my needs. Thanks for helping to make my vacation a lot better!

Helpful?
Thank kawic46
San Antonio, Texas
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 21, 2015 via mobile

In the past I've used different airport hotels but this one was the best for that need. Staff was AMAZING, room was clean and shuttle was on time. They do charge a fee to leave your car at the airport ($10 total regardless of days) but the parking lot has s lift arm so it's decently secure. Return shuttle was... More 

Helpful?
Thank M_Tucker28
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 7, 2015

I had booked a room for 2 adults and when I got to the hotel, the staff member assigned me a room with 2 double beds. I asked if I could get a room with a king size bed since I don't need 2 beds. The staff member informed me that they only have rooms with 2 double beds available... More 

Helpful?
Thank Jerry J
Aaron F, Manager at Holiday Inn Express San Antonio Airport, responded to this review

I am sorry that your experience at our hotel was not what you expected. If you wouldn't mind giving me your name and dates of stay, I would love to research the issue with your reservation and make it right for you. You can contact me at hx.saa.82.gm@druryhotels.com. Thank you for comments because they will help us improve as a... More 

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