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Hyatt Place San Antonio Airport/Quarry Market

#135 of 353 Hotels in San Antonio
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7615 Jones Maltberger Rd, San Antonio, TX 78216
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Hyatt Place San Antonio Airport/Quarry Market
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Hyatt Place San Antonio Airport/Quarry Market
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192 reviews from our community

Traveler rating
    51
    71
    42
    13
    15
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64
22
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58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Laredo, TX, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

The cleaning crew at the breakfast area were very rude and not considerate to the guests. As I was getting my food, they were literally picking up the food in front of me and my family. I personally feel they could have waited 5 minutes for me to finish getting what I wanted them started to clean up. Slamming cabinets... More 

Review collected in partnership with Hyatt Hotels

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Frisco, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

This hotel is very average at best. I stay at Hyatt Place's often for business. The lighting in the room was poor, the bed was uncomfortable, the staff was not friendly or helpful. The salad from the Galley did not have salad dressing and the baked good was stale. Don't waste time on their food as San Antonio has great... More 

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Chesapeake, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything Was Awesome! The hotel staff was friendly, the food was always hot and fresh, and security did their job to the maximum. This hotel was very clean, quiet, and beautiful in all areas! The computers are out dated which is definitely a con but hopefully they will update them more sooner than later!

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Dallas, Texas, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

There is really no better value for quality, comfort and cleanliess. Hyatt Place really stays on top of their brand and we feel that it is always the place to stay when travelling. The room, lobby and breakfast buffet are the tops!

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear GBSA, I wanted to express my sincere THANK YOU for the great review! I am glad to know you are so happy with our accommodations, staff, location, and food. We hope you continue to think of us as your "home away from home". Again thank you for your feedback, should you travels bring you back to San Antonio we... More 

Willow Springs
Top Contributor
58 reviews 58 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Disappointed with the down pillows and spread. Also, when we asked for a cab to call, the guy behind the desk gave us a number and when we called, it was not a cab but a friend of his who would give us a ride for a charge.

Review collected in partnership with Hyatt Hotels

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Thomas0516, Thank you for taking the time to rate your experience. We value your feedback for we can only learn by listening to our guests. I regret that we failed in delivering the service you have come to expect from a Hyatt Place property. Please know that what you encountered was an isolated event and not the norm here... More 

Central Jersey
Top Contributor
62 reviews 62 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Be aware that this is a Hyatt "Place" and not the top-notch Hyatt hotel I had expected. We were off to a bad start when the hotel told me there was a complimentary shuttle from the airport (2 1/2 miles away) and all I had to do was call when we landed in order to be picked up. This was... More 

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Mona_was_here, I would like to thank you for your feedback on TripAdvisor. Working as a team to offer great customer service is something we take great pride in doing here at the Hyatt Place San Antonio Airport. Our goal here is to ensure that from the moment you walk in till the time you leave, the Hyatt Place is... More 

Top Contributor
104 reviews 104 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is well located. The breakfast was very good with REAL coffee As an added bonus it is a few blocks from an awesome fitness center that is opened 24x7 and is free. The room was more than ample size and a nice bed. Only downside was lack of any view - but that is suburban San Antonio--

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear BJCtravelin, I wanted to express my sincere THANK YOU for the great review! I am glad to know you are so happy with our accommodations, staff, location, and food. We hope you continue to think of us as your "home away from home" and will return again soon. Thanks again and we look forward to your return! Warmest regards,... More 

Pierre, South Dakota
Top Contributor
69 reviews 69 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here recently for a family wedding. Except for one instance with one staff member, they ALL bent over backwards to make sure everything was great. The shuttle (although limited in its range) is a god-send. Close to shopping (Quarry Market/Mall). Even had a guitar shop! A few glitches: we arrived and had booked a single king room, and a... More 

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Spearchuck, Thank you for the wonderful review! It makes me very proud to hear when my team "bends over backwards" for our valued guests. I'm sorry to hear that you had one incident that flawed your overall excellent experience but relieved that the others made up for it. We appreciate your business and invite you to return again! Our... More 

Houston, Texas
Top Contributor
122 reviews 122 reviews
57 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have visited this hotel many times since it opened and have left positive reviews in the past. My most recent stay prompted another review, in that time and success of this property have taken its toll, and Hyatt needs to invest some money for an update. . . soon. As I stated, I have had many visits here that... More 

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Olent, Thank you for taking the time to give us another great review. As the hotel General Manager, I truly appreciate your feedback and personally wish to validate your concerns. I assure you that your comments will be shared with our management company. We appreciate your loyalty to the hotel and hope that our service and the staff are... More 

waco, texas
Top Contributor
63 reviews 63 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 6, 2015

This is our go-to hotel in San Antonio because of its central location and quiet environment. The staff is always courteous and greets us as we enter and exit the property. The breakfast is great although the lobby area can be a bit congested during this busy time. The rooms are clean and I love that they provide earplugs next... More 

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear 4familytravelers66, Thank you for taking the time to provide us with your comments on Trip Advisor. Here at the Hyatt Place San Antonio Airport we strive to make each guest experience nothing less than exceptional. We do this by offering a clean room, state of the art amenities, and customer service that is second to none. We realize you... More 

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