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Hyatt Place San Antonio Airport/Quarry Market

#128 of 352 Hotels in San Antonio
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7615 Jones Maltberger Rd, San Antonio, TX 78216
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Hyatt Place San Antonio Airport/Quarry Market
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Hyatt Place San Antonio Airport/Quarry Market
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236 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • All months
    (236)
  • Mar-May only
    (83)
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    (79)
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    (39)
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Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Generally I book hotels based on location and price, not the name. The Hyatt Place my one exception to the rule as I have found these to be consistent and (typically) lower priced than some of my other "favorite" chain hotels. This Hyatt Place was extremely disappointing. The location is not great, though close to The Quarry and reasonably close... More 

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Dawn S, Thank you for taking the time to provide with your comments on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us. We realize you have a choice when staying... More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I am very surprised when I visit this hotel which is convenient for seeing my aunt that they have no public TV (PBS) on their television service. This is really unacceptable. I complained a couple of times and NOTHING was done. That means no Downton Abbey or Sesame Street or mysteries or news. So now I feel I should go... More 

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear LRino, I would like to thank you for your feedback on TripAdvisor. Our goal here is to ensure that from the moment you walk in till the time you leave, the Hyatt Place is your home away from home. I would like to offer my sincerest apologies for the issues you encountered with the PBS. I can assure you... More 

Abidjan
Level Contributor
98 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Longest I have spent in one hotel. I booked a higher range room since I was going to be there for 13 nights. Overall not a bad place. The shuttle service takes you to central points around the hotel, but not down town. Though the breakfast is the same, at least they offer it. I later learned most hotels in... More 

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear NnennaWestAfrica, I wanted to express my sincere THANK YOU for the great review! I am glad to know you are so happy with our accommodations, staff, and location. We hope you continue to think of us as your "home away from home". Again thank you for your feedback, should you travels bring you back to San Antonio we will... More 

Round Rock, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

One person was working the counter at our arrival and there were 14 people waiting for him. I was told my room was not ready and to come back at 3pm. Yes, I realize that is a standard time but I an a frequent traveler and do not remember ever having to wait until exactly 3pm to check i. I... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Jon M Thank you for taking the time to provide us with your comments on Trip Advisor. I wish to extend a sincere apology for the shortcoming experienced at check in and the breakfast. We truly appreciate the feedback and will use this information to help improve the level of service we offer. The Hyatt Place is a very... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We were moving to San Antonio, and our rental wouldn't be ready for two weeks. Since this would be "home" for a couple of weeks, we thought that Hyatt would be a good choice. Bad choice. The room smelled musty, we had ants crawling up the wall near the coffee maker (which took them 3 days to correct), housekeeping was... More 

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear David T, Thank you for taking the time to provide us with your comments on Trip Advisor. I wish to extend a sincere apology for the shortcoming experienced and truly appreciate the feedback. The Hyatt Place is a very unique brand that set us apart from other more traditional hotels from our 24 food service to our guest room... More 

Yoakum, Texas
Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 2 weeks ago

my husband and i stayed at this hotel for 2 weeks while we were in the process of moving to san antonio. pros: some nice staff. bryan and delores went above and beyond in friendliness and service. the rooms are relatively quiet. you can't hear neighbors above, below, or side to side, however, you can hear the street noise if... More 

Was this review helpful? Yes 1
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Lorrie221, Thank you for taking the time discuss your recent stay experience with me. I truly value your feedback and believe we can only learn by listening to our guests. I regret that we failed in delivering the service you have come to expect from a Hyatt Place property. I hope you will allow us the opportunity to show... More 

Little Rock, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is at a very convenient location for activities in San Antonio area, therefore book early. Staff even when busy, will go out of their way to help you. Road warriors, turn off your electronics, wifi is marginal at best, hotel is aware of it and trying to rectify. Limited exercise facilities, but clean and maintained. Will return on next... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Herbert E, I would like to thank you for your wonderful review on Trip Advisor. The team here at the Hyatt Place Airport hotel strive to make each guest experience as pleasant as yours was. We certainly hope that you will visit us again should your travels bring you back to San Antonio. Again thank you for the wonderful... More 

Michigan, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The overall experience was great, and the price affordable. The room was comfortable and tastefully decorated. My family enjoyed their stay. The complimentary breakfast was acceptable. I would certainly recommend Hyatt Place to my friends and family.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Carol C, Thank you for taking the time to express your positive feedback regarding Hyatt Place Quarry Market. To read compliments like yours is what I admire most about my position as General Manager. We look forward to the privilege of serving you again soon and we thank you for your business. Sincerest Regards, Chris Arango More 

Somerset, New Jersey
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Great staff and accommodate guests in every possible way. Had stayed there twice in 2014 and it was pleasurable experience. had one trip as business and another as leisure. Recommended this hotel as being near to Quarry market and also 10-15 minutes from River walk. Have small cafe which gets you Starbucks lattes and also brewed tea and coffee

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear Sarabpreet S, I would like to thank you for the great review you wrote on Trip Advisor. We realize you have many choices when selecting a hotel, I would like to thank you for selecting Hyatt Place and for your continued patronage. Kindest Regards, Chris Arango More 

Corpus Christi, Texas
Level Contributor
121 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located near the Quarry market so there ane many shopping and restaurants nearby. The accomodations were nice although the bed was very uncomfortable. They have a decent free breakfast servie in the morning. The Wifi was good and best of all free.

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this review

Dear SSTEXASHAM, I would like to thank you for taking the time to write a review on Trip Advisor. It is always a pleasure to read comments like yours to the staff. I would also like to apologize for any inconvenience you may have encountered due to the issue with your bed. It is our goal at Hyatt Place San... More 

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