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All 351 San Antonio hotels

Hyatt Place San Antonio Airport

3.0 of 5 Hotel   |   7615 Jones Maltberger Rd, San Antonio, TX 78216 (North Central)
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64%
Ranked #154 of 351 hotels in San Antonio
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 weeks ago
Tennismom01 Sugar Land, Texas
  • Overview
  • Reviews (160)
  • Photos (34)
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  • Room tips (35)
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160 people have reviewed this hotel

Traveler rating
    43
    56
    33
    13
    15
See reviews for
52
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19
52
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sugar Land, Texas
Contributor
15 reviews 15 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this Hyatt for one night and that was enough. Was in town visiting a college and Hyatt Place was on the college list of places to stay. The Hyatt Place was VERY close to the college we visited which was nice. I am a Diamond member with Hyatt and had asked for a high floor away from the... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Tennismom01, Thank you for taking the time to offer us your comments on Trip Advisor. I would like to first apologize for the inconveniece you encountered with your room requests. Each and everyone of our hotel guests are very important to the hotel and your experience here good or bad dictates the success of the hotel. We especially hold... More

Washington, DC
Contributor
20 reviews 20 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am a Diamond member. I called the day before and was promised two connecting rooms due to minor children. Upon arrival I was told there was a mistake and they couldn't honor the block as someone had given those rooms away but they were happy to give me a movie or something from the snack bar. Also, the rooms... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Chuckus1, Thank you for taking the time to provide us with your comments on Trip Advisor. I wish to extend a sincere apology for the shortcoming experienced and truly appreciate the feedback. The Hyatt Place is a very unique brand that set us apart from other more tranditional hotels from our 24 food service to our guest room amenities.... More

Dallas, Texas
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this hotel initially for what ended up being a one week stay in San Antonio. I've stayed at a few Hyatt Place locations and found the staff to be friendly here but, the accommodations lacking and out of date- the elevator was broken and I walked up and down five flts of stairs twice almost giving my already stressed... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Tripguru43, Thank you for taking the time to provide us with your comments on TripAdvisor. I regret that you left the hotel with a less than exceptional experience one would expect from a Hyatt Place property. Due to a very wonderful roll out when the hotel was opened the hotel has been very busy with guests that have stayed... More

Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 22, 2014

We arrived on a Thursday and we greeted and well taken care of by Alex. We were even able to change rooms to get one with a bathtub (easier with kids) which was no problem for Alex to handle. The breakfast was pretty decent, gravy for biscuits was a little watery. They also ran out of plates by 8am one... More

Was this review helpful? Yes 1
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Mattnang2003, Thank you for taking the time to offer your feedback on Trip Advisor. Great guest service is something we pride ourselves on, so I am deeply disappointed that you encountered a less than pleasant experience at check out. I would like to let you know that what you experienced was the exception and not the norm here at... More

Ft. Worth, Texas
Contributor
20 reviews 20 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 19, 2014

I've stayed at many Hyatt's before so on a business trip I decided to try this hotel out which is located quite close to the Quarry. The Quarry itself is a metropolis of shops and restaurants and you'll find just about every franchise and non-franchise restaurant brand there. The Quarry golf course is also located close by and I was... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear JBSJP, Thank you for taking the time to rate your experience. We value your feedback for we can only learn by listening to our guests. I regret that we failed in delivering the service you have come to expect from a Hyatt Place property. Please know that what you encountered was an isolated event and not the norm here... More

San Angelo, Texas
1 review
5 of 5 stars Reviewed May 12, 2014

My family stayed at this hotel during a weekend trip to San Antonio. My sister is a regular customer at the Hyatt Place hotel. I ended up staying at the hotel while my family attended to appointments. The staff went out of their way to ensure that our stay was exceptional. Each time I saw the staff they asked how... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Steven G. Thank you for offering such wonderful comments on Trip Advisor. I will make sure to recognize the employees you encountered that made your stay more memorable. One thing we talk about here at the hotel is that service is the only thing that will truly set us apart from our competitors. When I read comments like your... More

Alpine, Texas
1 review
3 of 5 stars Reviewed May 7, 2014

This is the second time I have stayed at this hotel. The first time everything went well. I travel on business and am state tax exempt. I turned in my form the day before I checked out and when I received my invoice the next morning the state tax plus a mysterious food charge was included. I brought this to... More

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Rachel C Thank you for taking the time to rate your experience on Trip Advisor. We value your feedback for we can only learn by listening to our guests. I regret that we failed in delivering the service you have come to expect from a Hyatt Place property. Please know that what you encountered was an isolated event and... More

Lubbock, TX
Top Contributor
75 reviews 75 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed May 7, 2014

San Antonio has a lot of choices. Hyatt Place is located close to the quarry area just off of 281, which takes you pretty fast to downtown and to the airport. The hotel has a good size parking lot and the area seems safe. Rooms are a little dated, it is time to renovate to keep up with the competition.... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Pedi dent, Than you for taking the time to write a review of the Hyatt Place San Antono Airport on Trip Advisor. Whether you are with us for business or pleasure, we know you have several choices and we are honored that you have selected Hyatt Place San Antonio Airport. Our commitment to our guest is that we will... More

Monterrey, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2014

Everything was perfect. We traveled in group, so got three rooms by each other. The staff has the best of the services, besides the clean and big suites. We did a request and were very glad to hear one member of the staff answer "my job is to make you happy". We were happy and satisfied!

Was this review helpful? Yes
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear DiLoera, Thank you for taking the time to write such a wonderful review of the Hyatt Place San Antonio Airport. It gives me great pride to read reviews like yours to the staff. We realize that you have many choices when selecting a hotel and we would like to thank you for staying at the Hyatt Place San Antonio... More

Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 14, 2014

Currently staying here and looking for another hotel. Cleanliness- the bedding on the sofa bed was not clean. The blanket on the bed was stained Room- only half the buttons on the remote for the tv worked, the shower has no door, and therefore showers were cold, their were holes all over the blankets on the bed, the towel rack... More

Was this review helpful? Yes 1
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Armymom 402, Thank you for taking the time to offer us your feedback on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us. Here at the Hyatt Place San Antonio Airport... More

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Additional Information about Hyatt Place San Antonio Airport

Address: 7615 Jones Maltberger Rd, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place San Antonio Airport 3*
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Also Known As:
Hyatt Place San Antonio Airport Hotel San Antonio
San Antonio Hyatt
Hyatt San Antonio

34 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#12 Green Hotel in San Antonio
Hotel Class
Number of rooms
128

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