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All 347 San Antonio hotels

Hyatt Place San Antonio Airport

3.0 of 5 Hotel   |   7615 Jones Maltberger Rd, San Antonio, TX 78216 (North Central)
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Ranked #150 of 347 hotels in San Antonio
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A recent review
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155 people have reviewed this hotel

Traveler rating
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    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Omaha, Nebraska
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Currently staying here and looking for another hotel. Cleanliness- the bedding on the sofa bed was not clean. The blanket on the bed was stained Room- only half the buttons on the remote for the tv worked, the shower has no door, and therefore showers were cold, their were holes all over the blankets on the bed, the towel rack... More

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Laredo, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I am from laredo here on business and was here 3days and Roberto during the day and Sylvia at night were very nice to me, called me by name each time i am here , very professional and nice to me. i recomend you stay here... awsome experience , and good service

Was this review helpful? Yes 1
Saint Paul, Minnesota
Top Contributor
386 reviews 386 reviews
119 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hyatt Place chain of hotels are typically as nice as it gets, as far as my experience has been. This one was nice, the room was clean and quiet and well-stocked, etc. The breakfast wasn't the best that I've had. There was no Starbucks coffee, or any good, dark roast coffee. They listed Starbucks on the TV as an... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear ScottyG777, Thank you for taking the time to write about your recent visit to the Hyatt Place San Antonio Airport on Trip Advisor. We appreciate your wonderful comments regarding the hotel. I do regret that we didn't meet your expectations with our coffee. As an avid coffee drinker myself I know how important that first cup of coffee is.... More

Del Rio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Checked in at 3:00 pm and requested a first floor room due to disability. I was told by desk clerk that room requested was not available, We were given room 303. We had complained about very bad wifi connection on a previous stay and found it to be just as bad on this stay. The bedside lights would flicker, short... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear DelRio_TexasBill Thank you for taking the time to rate your experience with us. We regret that you encountered issues with our internet and apologize for the frustration and inconvenience. We realize that a quite room, internet access, and comfortable amenities are what our travelers need and we use feedback like yours to continously improve on our product. Again I... More

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 14, 2014

Front desk check in. We got here at 6 but they didn't have any rooms ready. When we got into the room it was Streaming hot and seems to have been an empty room to begin with. The cleaning lady even knocked and said she hadn't cleaned it and wasn't sure if it needed service. The beds online said it... More

Was this review helpful? Yes 1
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear PumkinPie03, Thank you for taking the time to rate your experience on Trip Advisor. We value your feedback for we can only learn by listening to our guests. I regret that we failed in delivering the service you have come to expect from a Hyatt Place property. Please know that what you encountered was an isolated event and not... More

Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 11, 2014 via mobile

I am currently staying at this hotel and the only reason I am still here is because I pre-paid! The hotel over all is ok, but upon check in the gentleman that checked in before me was given really great service and was asked if he wanted a tour of the hotel and was also told what breakfast hours were.... More

Was this review helpful? Yes 1
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Nicole M, Thank you for taking the time to provide with your comments on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us. We realize you have a choice when staying... More

Houston, Texas
Top Contributor
54 reviews 54 reviews
49 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 10, 2014

I stayed at this Hyatt property for one very quick night. Admittedly, it was a place to "crash" after a long day's drive to watch my son's high school sporting event in San Antonio. The property is located right off 281 and is a minute or two drive to San Antonio's Alamo Quarry Market shopping and entertainment area as well... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Trip Tex, A sincere THANK YOU for taking the time to provides us with your positive feedback on Trip Advisor. It’s a fabulous feeling to read positive comments like yours to the team, and to ownership. Thank you for staying at the Hyatt Place San Antonio Airport hotel. If there is anything else we can do for you, please... More

Texas
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

My husband and I planned a long weekend trip to San Antonio for our anniversary, which just happens to be Valentine's Day. I spent a couple of weeks agonizing over where to stay and how much to spend. We have been several times before so we were flexible on location. Due to the holiday and several events going on, most... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Free2bee, Thank you for taking the time to provide your positive feedback on Trip Advisor . I sincerely enjoying reading comments like yours, and exceeding our guest expectations. I would like to aplogize for the issues you encountered with your a/c unit while you were here. I am pleased that despite this issue with your a/c that you enjoyred... More

South Haven, Michigan
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 21, 2014

Beautifully updated former AmeriSuites. The hotel was really nicely done. Great complimentary breakfast, a small bar and 24-hour snacks made it very convenient. The front desk staff didn't quite have it together. Everything seemed unorganized. Probably 2 hours after we checked in, another guest opened our door. They had obviously assigned him the same room. Mistakes happened, but I had... More

Was this review helpful? Yes 1
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear Ed E, Thank you for taking the time to offer your comments on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us. Security and the safety of our guest is a... More

Houston, TX
Top Contributor
209 reviews 209 reviews
199 hotel reviews
398 helpful votes 398 helpful votes
3 of 5 stars Reviewed February 14, 2014

Sloppy operation for Hyatt. Stayed 3 times over 10 days & found new staff each stay. Advertise airport transfers, but our party & 2 others, waited 55 minutes after calling the hotel, & it's less than 10 minutes away. Rooms standard Hyatt Place offering, & housekeeping is top notch, but there are obvious operational problems. Breakfast service was haphazard &... More

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HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport, responded to this review

Dear SMVHOU, Thank you for taking the time to provide us with your experience at Hyatt Place Quarry Market. I wish to express my sincerest apologies for the issues you encountered with transportation as well as during breakfast. Let me assure you that what you experienced was the exception and definitely not the normal level of service we offer here... More

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Additional Information about Hyatt Place San Antonio Airport

Also Known As:
Hyatt Place San Antonio Airport Hotel
Hyatt Place San Antonio Airport Hotel San Antonio
Hyatt Place San Antonio
San Antonio Hyatt
Hyatt San Antonio
Address: 7615 Jones Maltberger Rd, San Antonio, TX 78216
Phone Number:
Location: United States > Texas > San Antonio > North Central
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place San Antonio Airport 3*
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