I have been in the hotel business for 20 years, Marriott for 10 years and then Starwoood Westin for 10 years before retiring. I left a Starwood Four Points Hotel nearby because I was disappinted and checked into this Hyatt Place San Antonio Airport Hotel. I can't understand the negative reviews. They're nuts. The hotel staff here is the best... More

My friends and I stayed here two nights and there was nothing to complain about it! When I first walked in to check in, the lobby smelled AMAZING! The front desk was manned by two gentlemen who were really sweet and nice. Asking me how my day was and how my visit was so far, etc. The room was spacious... More

Because his hotel is bad and can be fixed. They give you a vast amount of "living space," but the toilet/show cubicle is barely maneuverable and the shower leaves on the floor. The closet likewise is barely accessible and much too small. The king bed puts the window side occupant in constant risk of tripping over the extremely low HVAC... More

I was booked to stay in Hyatt Place, San Antonio airport for one night on March 15, 2012. I wanted to write to you about the bitter experience I had with your hotel staff. I called for a hotel shuttle pickup from the airport and was waiting for close to an hour for the shuttle. The hotel manager checked with... More

I loved this hotel. The room set up is amazing. When you walk in there is a living room area that contains a huge big screen tv and couches. Across is the bathroom and a separate area for a desk and bar for coffee. The other side of the living room is the bedroom area. The room was very clean,... More

I arrived at 25 past midnight on the 13th of March and was booked for a 2 night stay (guaranteed reservation!!!) the clerk then proceeded to tell me that my room was non fonctional. He of course could not show me the non fonctional room, and lied about having given my room away. They had me rebooked in another hotel... More

We have a 3-year-old and 1-year-old, and we always like to stay at Hyatt Place because the rooms have a divider that helps the 1-year-old not realize we are sleeping in the same room! (If he saw us, he would never go to sleep!) This hotel is very pleasant and clean. The only thing I didn't like was that the... More

This hotel has great staff and was very clean. A nice breakfast, even for those on a diet because they have fruit and yogurt. Great location! There is a lot of shopping and dining nearby, and dowtown is only 10 minutes away. Easy access to the highway. I would definitely stay here again.

Originally stayed here in 2008 when our daughter graduated college (Trinity University). It was great then and has gotten better. The "Trinity rate" makes it a great value (call the hotel directly, always much less than lowest published rate). Roomy rooms, comfy beds, spotless, very good breakfast, and food and beverages available 24/7. Close to the airport, I think they... More