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Residence Inn San Antonio Airport

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1014 NE Loop 410, San Antonio, TX 78209
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Residence Inn San Antonio Airport
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103 Reviews from our TripAdvisor Community

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Traveler rating
    40
    31
    16
    8
    8
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37
8
5
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • Spanish first
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  • All months
    (103)
  • Mar-May only
    (34)
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There are newer reviews for Residence Inn San Antonio Airport
See the most recent reviews
Waynesville, Missouri
1 review
5 of 5 stars Reviewed May 15, 2014

Staying in a hotel for an extended time with the military can be very tiring. The staff here made the experience great. They accommodated our group without complaint and would go out of their way to make our experience as good as it could be. I'd definitely return to this hotel.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Your positive comments are very much appreciated and I will ensure my staff gets to hear them. Thank you so very much for taking the time to give us your feedback. More 

MORENO VALLEY
Top Contributor
381 reviews 381 reviews
191 hotel reviews
218 helpful votes 218 helpful votes
2 of 5 stars Reviewed May 12, 2014

I usually stay at the less expensive extended-stay type hotels, like candlewood suites, suburban suites, Mainstay Suites. But the price here was similar to the others this weekend so I thought I would try it, see what you pay for at this chain. For one thing, and this is probably just this hotel, they have a terrible parking situation when... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

A two star rating is what we consider unacceptable so please accept my apologies that your stay did not meet your expectations. The security gates are intended to make guests feel secure not be a nuisance and I am sorry this was the case for you. Our parking slots infront of the hotel are for registartion purposes only and we... More 

Mansfield, Texas
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 22, 2014 via mobile

I stayed at this hotel during a rescent business trip. The hotel can use some upgrading as the cabinets look very outdated. The bed was really comfortable and I enjoyed the hot showers. The breakfast was very good each morning and offered a variety of food choices daily. I also like that they have a little social hour in the... More 

Was this review helpful? Yes 1
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We so appreciate good comments and you have made our day by sharing them. Thank you so much for making us your home away from home. Hope to see you again soon. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 22, 2014

Brief but very pleasant stay. The employee who checked us in was very attentive and nice to work with. She gave us nice suggestions on where to visit, places to park and where to dine. They also offered an early shuttle to the airport.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

A thank you is all we need! We appreciate your kind comments and hope to see you again soon. More 

1 review
3 of 5 stars Reviewed April 10, 2014

Staff were very professional. The breakfast minute need to change. Recommend using real egg/fresh egg. Recommend buying a more updated/better frying pan for the room kitchen. The chiefs were very professional. May need professional training from time to time. Thanks

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Thank you for sharing your comments with us and for the feedback on breakfast. We recently added boiled eggs to our buffet due to customer requests so we do appreciate the feedback. Hope to see you again soon. More 

Contributor
19 reviews 19 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 9, 2014

Was here for a short family trip to see family. I am a platinum elite member and reserved a one bedroom. I called ahead and spoke to Pat who answered all my questions. I was lucky to get her again when I checked in. She noticed that I was elite member and upgraded me to a two bedroom. I travel... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Please accept my apologies that the issue with your smoke alarm did not get fixed in a timely manner. We have a standard 15 minute timeframe in which to respond to guest issues and it appears I need to do some additional training with my staff. This iwll be completed. Overall I am glad you enjoyed your stay and next... More 

Bridgeville
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 2, 2014

I stayed at this hotel for 3 nights and it was terrible. Let me go chronologically, I work for business and am Platimum Elite with Marriott. I have over 200+ nights a year I stay at hotels. As a business professional, I just want a nice place to work and a clean area. The front desk receptionist, Pat, took forever... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Thank you for expressing your concerns about your stay here with us, no one is more disappointed than we are when we fail to provide quality in both service and products that people have come to expect from Marriott. I was not made aware of your concerns and certainly see them as training opportunities for my staff which I can... More 

Grand Bend, Canada
Top Contributor
77 reviews 77 reviews
31 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed March 17, 2014

We stayed here for a weekend while visiting San Antonio. It is out by the airport but with the ring roads it is very easy to get downtown and all the attractions. Parking and driving in downtown is a zoo and totally frustrating. We parked a couple of blocks from the centre and walked in. The Inn has controlled access... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more thrilled than we are when we receive positive feedback about a guests stay. Thank you so much for sharing your comments with us and other travellers and we look forward to welcoming you back again, hopefully sometime soon. More 

Fort Worth, Texas
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 9, 2014

Love it! The whole hotel is clean and spacious. The staff is nice and welcoming. Even suggested the BEST Mexican food restaurant to me. Do yourself a favor and stay just a little bit further from the airport and stay here! The burger place next door is great and the overall experience is worth it.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

The staff here at the Residence Inn San Antonio Airport were delighted to read your comments, thank you so much for sharing them. Glad you enjoyed the food options also! More 

Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

The hotel is close to lots of restaurants and right off the freeway. The staff was very pleasant. This hotel has social hours on certain days of the week, very good for business travelers. I will stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

My staff were thrilled by your comments, shared with them this morning in our morning meeting. Thank you so much and hope to see you again soon. More 

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