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Residence Inn San Antonio Airport

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1014 NE Loop 410, San Antonio, TX 78209
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Residence Inn San Antonio Airport
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Residence Inn San Antonio Airport
Residence Inn San Antonio Airport
Residence Inn San Antonio Airport
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103 reviews from our community

Traveler rating
    40
    31
    16
    8
    8
See reviews for
37
8
5
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Europe
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Yes, the rooms are a bit old and in an area with such high humidity where AC runs continually it can smell sometimes; but if you are looking for a luxury hotel then I suggest you go find one. It's everything else at this place that makes it great. The customer service here is better than some of my experiences... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We truly appreciate your honest feedback on the hotel. Judging by your other reviews it looks like you enjoyed much of what San Antonio has to offer. We would love to have you visit again and show you more! More 

Houston, Texas
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

I have no idea the reason for high ratings. This hotel is absolutely horrible. It's old. The rooms all stink. The ac wouldn't cool. The bed was hard and clearly the mattress hasn't been changed in over 30 years. I seriously considered forfeiting our money and booking a different hotel but it was only one night.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

To swweetipie, thank you for taking time to write your comments about the hotel. We are disappointed to have not met your expectations and apologize for this. Our mattresses were changed in 2010 so are relatively new. More 

Saint Louis, Missouri
Top Contributor
69 reviews 69 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 14, 2015

Spacious rooms are best thing about hotel. Goes downhill from there. Currently, (April ) half of parking lot is unusable due to construction. Getting to and from hotel is tedious - it is located on a one-way street adjacent to highway. Carpet was wet in first room checked-in and room smelled sour - second room was better. Pets are allowed... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to provide an experience that is a positive one for our guests. My deepest apologies that your stay with us was not great. There is no perfect time in a business that runs 24/7 in which to do any type of maintenance to our hotel so please accept my... More 

California
Top Contributor
58 reviews 58 reviews
42 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 6, 2015

Checked in at midnight with wife and 3 kids in tow. Shuttle picked us up as promised and promplty. Hotel is very convenient and close to the airport. Great attitude from reception staff, morning breakfast crew and morning shuttle driver. My wife used the gym, a couple of treadmills and weights. Small, but very nice and clean. Wifi is complimentary... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is happier than we are when we deliver service so memorable our guests write about it on Trip Advisor. Thank you for sharing your kind comments and we look forward to serving you again should your travels bring you back to San Antonio. More 

Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 26, 2015

This hotel looked nice from the outside, it's in a pretty good location. The reception area was really clean and looked modern. The room itself was terrible...it reminded me of a low budget hotel on the Vegas Strip. The cabinets were old and run down, the bathroom was disgusting and it smelled like cat urine in my room. I arrived... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to provide a quality room and product our guests have come to expect from us. Please know that your comments have been shared. We work hard to make sure every guest leaves happy and I apologize this was not the case for you. More 

1 review
5 of 5 stars Reviewed February 6, 2015

this place is amazing the service was the best! I would definitely stay here again. The staff was so friendly and helpful. Room service was very neat and clean. Flo did an amazing job with the food in the evening. The hotel even offered food for the Super Bowl.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We cannot thank you enough for writing such a great review on the hotel and your stay here with us. So often we hear about only the negatives so thank you again for letting us know what a good job we are doing. We look forward to welcoming you back hopefully soon More 

1 review
5 of 5 stars Reviewed January 31, 2015

Month stay for business. Understand they have had guests stay here over a year. After listening to me go on and on about my home away from home, my wife said: "You don't get it like that here..." at home.. "are you sure your going to want to come home?" The secured by room key parking! Room is like an... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Your kind words are music to our ears. Thank you so much, I will ensure that those staff members mentioned are recognized. Making someone feel home when they are away from home is what we strive to do. More 

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed December 27, 2014 via mobile

After staying at several Residence Inn, I can tell this facility doesn't meet Residence Inn quality and standards. Hotel was in bad conditions, the furniture was all up to the limit before broken, the breakfast was limited, and even the lady told us it was our fault to come at 9:30, when the schedule was from 6:00 to 10:00

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to deliver what people have come to expect from Residence Inn. We are truly sorry your stay was not what you expected and promise to make every effort to make the necessary corrections so that issues like those you experienced do not happen again. More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed December 11, 2014

Flat out the best customer service from top to bottom! The staff in the morning cooking breakfast is amazing, the staff cooking in the evening are great, the front desk is awesome, and even the maintenance staff stop and talk to you and ask how you like your room and if there is something wrong I bet they would stop... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Your comments have made our day, thank you so much for sharing them not only with us but with others. We appreciate you staying with us and hope you can make it out to see us again soon. More 

Hebron, Illinois
Contributor
18 reviews 18 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

We spent 7 nights with Residence Inn San Antonio airport during recurrent flight training at Flight Safety. The two bedroom suite was perfect for our young family of six. Our highlights were the staff attitude from the desk to he breakfast to the shuttle drivers. A super can do attitude. The hot tub was hot except when unsupervised children hit... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We really appreciate the kind comments you posted about our hotel for the world to see! It was our pleasure serving you and your family and we hope to have the opportunity again soon should your travels bring you to San Antonio. More 

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