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All 353 San Antonio hotels

Residence Inn San Antonio Airport

3.0 of 5 Hotel   |   1014 NE Loop 410, San Antonio, TX 78209 (Oak Park / Northwood)
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Residence Inn San Antonio Airport
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Ranked #128 of 353 Hotels in San Antonio
A recent review
5 of 5 stars reviewed 1 week ago
David B Rockport, Texas
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93 reviews from our community

Traveler rating
    35
    29
    13
    8
    8
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32
9
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30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rockport, Texas
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 1 week ago NEW

Nice rooms, friendly staff, very clean. On the Wednesday night we were there, they had a bratwurst cookout by the pool with beer and wine available. Only negative is the unsafe exit from 410 Loop North westbound. don't try to execute a sharp right turn to enter the hotel's driveway - too much traffic on the frontage road and possible... More

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We appreciate your comments and your advice on the exit off the freeway to the hotel. I will ensure those associates mentioned get an extra pat on the back. We hope to see you again soon should your travels bring you this way. More

Vancouver, Canada
Top Contributor
76 reviews 76 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 1 week ago

I stay in a lot of hotels, and Residence Inns are a favorite franchise of mine. I was looking forward to my stay in San Antonio, but as soon as I entered my room (322), there was something very wrong: a pervasive smell of something like mildew - very stale and unpleasant. That was bad enough, but then I sat... More

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Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Please accept my sincerest apologies that your brief stay here with us was not at the standard you have come to expect from Marriott. No one is more disappointed than we are when a guest stays here with us and leaves highly unsatisfied. I appreciate your honest feedback and will work diligently to ensure the issues you encountered are corrected. More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 27, 2014

This is my second night at this hotel & I just can't believe the smell in this room. Musty doesn't begin to cover it & I don't understand how it can be more humid inside than out. I travel 3 out of 4 weeks a month, have stayed at many Marriot hotels, & prefer Residence Inn so this is a... More

Was this review helpful? Yes 2
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Thank you for taking the time to write a review. Your comments are very important to us and I appreciated the opportunity to address the issue with you personally while still a guest of the hotel. I have addressed your comments and issues with my staff and we have a plan of action to ensure they do not happen again... More

Houston, Texas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 11, 2014

This Residence Inn is actually not bad for the price. Is evident the building is a bit old but well kept and clean. Only stayed for one night and it was very quiet. I didn't like the fact that I requested a roll-away bed almost a month in advanced, still asked for it on the day of check in, but... More

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Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

My sincerest apologies that your stay with us was not what you have come to expect from Marriott. It appears we had a number of service failures that I can assure you will be addressed. Please accept my apologies and feel free to call me at the hotel if you wish to discuss further. More

Key West, Florida
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 31, 2014

I have been at the Residence Inn for the better part of the summer. I am very happy with the comfort and homey feeling of this hotel. The grounds are kept very clean, and Micheyla with the housekeeping department has kept my room so fresh and nice ;) Maribelle is always a friendly face and does a wonderful job with... More

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Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

What wonderful comments. Thank you so much for sharing them. It is our pleasure to serve you and I am glad we made your stay a memorable one. More

1 review
3 of 5 stars Reviewed July 24, 2014

First time staying at a Residence Inn. I normally stay at the Hilton or sister hotel. My room is one of the newly renovated suite of rooms - very nice and spacious. Kitchenette with a full size refrigerator w/ice maker, two burners, microwave, and dish washer. Their free wireless internet is left to be desired. If you want more speed,... More

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Please accept our apologies that our internet was not what you had expected. We recently received upgraded internet speed along with additional bandwidth. I will research further to see if there are issues we are unaware of with the particular room you stayed in. Thank you so much for bringing this to our attention. I am glad you otherwise had... More

Stuttgart,Germany
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2014

We stayed in the hotel for some month while we were moving to San Antonio. The staff we're very inviting and went beyond normal to ensure we had a great stay. The size of the kitchen is good size for a hotel. We also had our dog with us and the housekeeping staff were terrific about cleaning with the dog... More

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Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We truly appreciate you taking the time to write a review of our hotel. We enjoyed having you as are guest and hope you have settled into your new home in San Antonio. Remember to stop by! More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Recently I had a very extended stay at this hotel. I can honestly say it was the next best thing to being home. The staff here is beyond excellent. Everyone from Susan and Matt, the GM and asst. GM to Queenie and Flo (who probably makes the world's best pasta sauce) and Jimmy and the rest of the staff. It... More

Was this review helpful? Yes 1
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

It was a pleasure serving you! Thanks for taking time out of your busy day to write a review, we are happy you enjoyed your time with us and I will be sure to pass on your comments to my staff. More

Austin, Texas
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 19, 2014

The best part of our stay was the staff. This seems to be an older property and the elevator was not that great to me - very slow. But I give this hotel a good rating because of the staff. Everyone we encountered was very friendly and helpful, especially the maintenance man and the morning staff in the breakfast area.... More

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Our main job at the hotel is to make sure every guest is made to feel like they are in their home away from home. We are thrilled this was the case for you. Thank you so much for staying with us and taking the time to write and let everyone know about it. We look forward to making you... More

FORT POLK
2 reviews
5 of 5 stars Reviewed July 18, 2014 via mobile

Spent 10 days while training in San Antonio and was constantly impressed with the cordiality and professionalism demonstrated to us by ALL - they are quite an impressive team. Thank you Dr. and Mrs. B

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Truly appreciate your kind words and no one is happier than we are when we read comments like yours. Thanks for staying with us and hope to see you again soon!? More

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Additional Information about Residence Inn San Antonio Airport

Address: 1014 NE Loop 410, San Antonio, TX 78209
Location: United States > Texas > San Antonio > Oak Park / Northwood , Uptown Broadway
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Airport 3*
Number of rooms: 120
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Also Known As:
Residence Inn San Antonio Airport Hotel San Antonio
San Antonio Residence Inn

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