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Residence Inn San Antonio Airport

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1014 NE Loop 410, San Antonio, TX 78209
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1 room 1 guest
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Residence Inn San Antonio Airport
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106 Reviews from our TripAdvisor Community

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Traveler rating
    41
    33
    16
    8
    8
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37
9
5
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salt Lake City, UT
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a good stay at this hotel. I was there for 4 nights and can't complain about the hotel itself. Sure, it's older and needs a remodel, as many other reviewers have pointed out. But that didn't make the stay less comfortable for me. Let me tell you the cons: - The street outside this hotel is terrible (driving... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

21 Hotel reviews!! You are on fire!! Thank you for providing your review of the hotel, my staff and I truly appreciate both the bad and the good! Safe travels! More 

Waynesville, Missouri
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 16, 2015

I lived here for 21 days while on a business trip. The location was central to everywhere I needed to go. My room was clean, spacious and whenever I had an issue it was addressed immediately. Free breakfast, wi-fi, and evening eats/get togethers are a plus. I want to mention Pat who worked at the front desk. She was extremely... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Pat was thrilled to see she was world wide wide web famous!! Ensuring our guests have a pleasant stay with us is our number one goal and I am pleased we reached it with you. We hope to see you again soon. Safe travels and thank you. More 

Hayward, California
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 3, 2015

We stayed at Residence Inn San Antonio Airport on the way home from a cross country trip. As is par for the standards of Marriott hotels, we were treated like royalty, upgraded to a larger room and had complimentary breakfast in the morning. The room was impeccable, the staff professional, but also very friendly and welcoming. We enjoyed our stay... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

So often we hear only the bad comments, so thank you for sharing your great experience here with us. My staff were thrilled to read your TripAdvisor post. We are very centrally located to many of San Antono's great attractions and hope to see you again soon to enjoy some more of them! More 

Europe
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 4, 2015

Yes, the rooms are a bit old and in an area with such high humidity where AC runs continually it can smell sometimes; but if you are looking for a luxury hotel then I suggest you go find one. It's everything else at this place that makes it great. The customer service here is better than some of my experiences... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We truly appreciate your honest feedback on the hotel. Judging by your other reviews it looks like you enjoyed much of what San Antonio has to offer. We would love to have you visit again and show you more! More 

Houston, Texas
Level Contributor
4 reviews
1 of 5 stars Reviewed April 25, 2015 via mobile

I have no idea the reason for high ratings. This hotel is absolutely horrible. It's old. The rooms all stink. The ac wouldn't cool. The bed was hard and clearly the mattress hasn't been changed in over 30 years. I seriously considered forfeiting our money and booking a different hotel but it was only one night.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

To swweetipie, thank you for taking time to write your comments about the hotel. We are disappointed to have not met your expectations and apologize for this. Our mattresses were changed in 2010 so are relatively new. More 

Saint Louis, Missouri
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 14, 2015

Spacious rooms are best thing about hotel. Goes downhill from there. Currently, (April ) half of parking lot is unusable due to construction. Getting to and from hotel is tedious - it is located on a one-way street adjacent to highway. Carpet was wet in first room checked-in and room smelled sour - second room was better. Pets are allowed... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to provide an experience that is a positive one for our guests. My deepest apologies that your stay with us was not great. There is no perfect time in a business that runs 24/7 in which to do any type of maintenance to our hotel so please accept my... More 

California
Level Contributor
68 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed April 6, 2015

Checked in at midnight with wife and 3 kids in tow. Shuttle picked us up as promised and promplty. Hotel is very convenient and close to the airport. Great attitude from reception staff, morning breakfast crew and morning shuttle driver. My wife used the gym, a couple of treadmills and weights. Small, but very nice and clean. Wifi is complimentary... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is happier than we are when we deliver service so memorable our guests write about it on Trip Advisor. Thank you for sharing your kind comments and we look forward to serving you again should your travels bring you back to San Antonio. More 

Seattle, Washington
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 26, 2015

This hotel looked nice from the outside, it's in a pretty good location. The reception area was really clean and looked modern. The room itself was terrible...it reminded me of a low budget hotel on the Vegas Strip. The cabinets were old and run down, the bathroom was disgusting and it smelled like cat urine in my room. I arrived... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to provide a quality room and product our guests have come to expect from us. Please know that your comments have been shared. We work hard to make sure every guest leaves happy and I apologize this was not the case for you. More 

1 review
5 of 5 stars Reviewed February 6, 2015

this place is amazing the service was the best! I would definitely stay here again. The staff was so friendly and helpful. Room service was very neat and clean. Flo did an amazing job with the food in the evening. The hotel even offered food for the Super Bowl.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We cannot thank you enough for writing such a great review on the hotel and your stay here with us. So often we hear about only the negatives so thank you again for letting us know what a good job we are doing. We look forward to welcoming you back hopefully soon More 

1 review
5 of 5 stars Reviewed January 31, 2015

Month stay for business. Understand they have had guests stay here over a year. After listening to me go on and on about my home away from home, my wife said: "You don't get it like that here..." at home.. "are you sure your going to want to come home?" The secured by room key parking! Room is like an... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Your kind words are music to our ears. Thank you so much, I will ensure that those staff members mentioned are recognized. Making someone feel home when they are away from home is what we strive to do. More 

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