We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn San Antonio Airport

Hotel website
Hotel deals
Hotel packages
1014 NE Loop 410, San Antonio, TX 78209
Special Offer
Stay 2+ Nights & Save 15%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Residence Inn San Antonio Airport
Professional photos View all
Browse nearby
Residence Inn San Antonio Airport
Add Photo Write a Review

105 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    41
    32
    16
    8
    8
See reviews for
37
9
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (105)
  • Mar-May only
    (34)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (19)
All months
Waynesville, Missouri
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 16, 2015

I lived here for 21 days while on a business trip. The location was central to everywhere I needed to go. My room was clean, spacious and whenever I had an issue it was addressed immediately. Free breakfast, wi-fi, and evening eats/get togethers are a plus. I want to mention Pat who worked at the front desk. She was extremely... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Pat was thrilled to see she was world wide wide web famous!! Ensuring our guests have a pleasant stay with us is our number one goal and I am pleased we reached it with you. We hope to see you again soon. Safe travels and thank you. More 

Hayward, California
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 3, 2015

We stayed at Residence Inn San Antonio Airport on the way home from a cross country trip. As is par for the standards of Marriott hotels, we were treated like royalty, upgraded to a larger room and had complimentary breakfast in the morning. The room was impeccable, the staff professional, but also very friendly and welcoming. We enjoyed our stay... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

So often we hear only the bad comments, so thank you for sharing your great experience here with us. My staff were thrilled to read your TripAdvisor post. We are very centrally located to many of San Antono's great attractions and hope to see you again soon to enjoy some more of them! More 

Europe
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 4, 2015

Yes, the rooms are a bit old and in an area with such high humidity where AC runs continually it can smell sometimes; but if you are looking for a luxury hotel then I suggest you go find one. It's everything else at this place that makes it great. The customer service here is better than some of my experiences... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We truly appreciate your honest feedback on the hotel. Judging by your other reviews it looks like you enjoyed much of what San Antonio has to offer. We would love to have you visit again and show you more! More 

Houston, Texas
Level Contributor
4 reviews
1 of 5 stars Reviewed April 25, 2015 via mobile

I have no idea the reason for high ratings. This hotel is absolutely horrible. It's old. The rooms all stink. The ac wouldn't cool. The bed was hard and clearly the mattress hasn't been changed in over 30 years. I seriously considered forfeiting our money and booking a different hotel but it was only one night.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

To swweetipie, thank you for taking time to write your comments about the hotel. We are disappointed to have not met your expectations and apologize for this. Our mattresses were changed in 2010 so are relatively new. More 

Saint Louis, Missouri
Level Contributor
103 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 14, 2015

Spacious rooms are best thing about hotel. Goes downhill from there. Currently, (April ) half of parking lot is unusable due to construction. Getting to and from hotel is tedious - it is located on a one-way street adjacent to highway. Carpet was wet in first room checked-in and room smelled sour - second room was better. Pets are allowed... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to provide an experience that is a positive one for our guests. My deepest apologies that your stay with us was not great. There is no perfect time in a business that runs 24/7 in which to do any type of maintenance to our hotel so please accept my... More 

California
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed April 6, 2015

Checked in at midnight with wife and 3 kids in tow. Shuttle picked us up as promised and promplty. Hotel is very convenient and close to the airport. Great attitude from reception staff, morning breakfast crew and morning shuttle driver. My wife used the gym, a couple of treadmills and weights. Small, but very nice and clean. Wifi is complimentary... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is happier than we are when we deliver service so memorable our guests write about it on Trip Advisor. Thank you for sharing your kind comments and we look forward to serving you again should your travels bring you back to San Antonio. More 

Seattle, Washington
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 26, 2015

This hotel looked nice from the outside, it's in a pretty good location. The reception area was really clean and looked modern. The room itself was terrible...it reminded me of a low budget hotel on the Vegas Strip. The cabinets were old and run down, the bathroom was disgusting and it smelled like cat urine in my room. I arrived... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to provide a quality room and product our guests have come to expect from us. Please know that your comments have been shared. We work hard to make sure every guest leaves happy and I apologize this was not the case for you. More 

1 review
5 of 5 stars Reviewed February 6, 2015

this place is amazing the service was the best! I would definitely stay here again. The staff was so friendly and helpful. Room service was very neat and clean. Flo did an amazing job with the food in the evening. The hotel even offered food for the Super Bowl.

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

We cannot thank you enough for writing such a great review on the hotel and your stay here with us. So often we hear about only the negatives so thank you again for letting us know what a good job we are doing. We look forward to welcoming you back hopefully soon More 

1 review
5 of 5 stars Reviewed January 31, 2015

Month stay for business. Understand they have had guests stay here over a year. After listening to me go on and on about my home away from home, my wife said: "You don't get it like that here..." at home.. "are you sure your going to want to come home?" The secured by room key parking! Room is like an... More 

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

Your kind words are music to our ears. Thank you so much, I will ensure that those staff members mentioned are recognized. Making someone feel home when they are away from home is what we strive to do. More 

Monterrey, Mexico
Level Contributor
5 reviews
3 of 5 stars Reviewed December 27, 2014 via mobile

After staying at several Residence Inn, I can tell this facility doesn't meet Residence Inn quality and standards. Hotel was in bad conditions, the furniture was all up to the limit before broken, the breakfast was limited, and even the lady told us it was our fault to come at 9:30, when the schedule was from 6:00 to 10:00

Was this review helpful? Yes
Genaralmanager19, General Manager at Residence Inn San Antonio Airport, responded to this review

No one is more disappointed than we are when we fail to deliver what people have come to expect from Residence Inn. We are truly sorry your stay was not what you expected and promise to make every effort to make the necessary corrections so that issues like those you experienced do not happen again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Room/suite (10)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Hotel & grounds (10)
Viewed
Pool/beach area (2)
Viewed
Dining (6)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (2)
Viewed
Room/suite (19)
Viewed
Other (12)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these San Antonio hotels
Northeast San Antonio
Courtyard by Marriott San Antonio Airport
North Central
TownePlace Suites San Antonio Airport
Show Prices
Show Prices
Show Prices
North Central
Hampton Inn & Suites San Antonio - Airport
Northeast San Antonio
Country Inn & Suites By Carlson, San Antonio Airport
Northeast San Antonio
Crowne Plaza Airport
Crowne Plaza Airport
#193 of 352 in San Antonio
3.5 of 5 stars 190 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay