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BEST WESTERN Alamo Suites

2.5 of 5 1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
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Certificate of Excellence 2014
BEST WESTERN Alamo Suites
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BEST WESTERN Alamo Suites
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258 reviews from our community

Traveler rating
    94
    92
    47
    10
    15
See reviews for
100
70
9
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Lisbon, Portugal
Top Contributor
119 reviews 119 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Not too far from Market Square or Riverwalk. Nice rooms. Not sure I've ever seen a full-size fridge in a motel room - so it would be good for longer stays. Staff are very friendly. Breakfast is good, but the breakfast area is WAY too small for the motel. Hot tub is nice. Location is not great, but it's ok.

Was this review helpful? Yes
san antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

Because of work and leisure I have had to stay at different hotels. The Holiday inn Express was excellent. I recently stayed at another chain and was very disappointed with my accommodations. I have had problems with other places and have brought my comments to their attention. t doesn't seem like they don't read the notes and take in consideration... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thanks for taking the time to leave us your feedback. We greatly appreciate your comments and will share this information with the rest of the staff here at Best Western. More 

United States
1 review
3 of 5 stars Reviewed 1 week ago

This is a good hotel for the price, but it is not in a very good location. There is a power station next to the hotel and the community is in need of a makeover. I wouldn't park a nice car there either. The hotel staff was excellent, but the hotel had an order in the hallways and the elevator... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback. I apologize for the inconvenience with reference to the elevator. This issue has been resolved. I will pass along your comments as to how the staff are doing. They always enjoy hearing back from the guest. More 

Austin, Texas, USA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband & I were in San Antonio for his company Christmas party. So upon arrival I had to ask for additional towels so that we could get ready for our evening out. Since our clothes were a little wrinkled due to the packing, we needed to iron them. While starting to press my husband's pants, the iron shorted out.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to let us know how your stay was. I apologize for the inconvenience you incurred while at our property. If you have a moment I would greatly appreciate if you can contact me directly to further discuss this matter. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Unfortunate, I didn’t get the names of the 2 lady that helped me at check-in My night was going horrible.. My truck broke down.. My cell phone was dead I had a headache from deep down under and to top it off my bank suspended my credit card due to suspicious activity. These 2 lady’s are life saver. She let... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. I will pass along your wonderful comments to Janice and Sarah. They will be delighted to hear how they did. We look forward to your return visit, if you need any assistance please feel free to contact us directly. More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Very good if looking for a stay close to the down town for a relatively long vacation..very close to the down town (exactly 5min by car)..it is not a new one .. The furnishing is a bit old but the service is good , the staff is very friendly ,they serve decent breakfast and the price is very reasonable

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to let us know how we did. It is definitely a plus being close to downtown. I will pass along your comments to our staff and we hope that you will choose us next time you are in town. More 

Austin, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staff was very friendly. My wife and daughter visited me during my stay, and they were accommodated with no issues at all. Rewards Club status had them treating me like royalty. I will definitely return to this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your loyalty in the Best Western Rewards program. We greatly appreciate your feedback. I am glad that we were able to accommodate your family. Hope you and your family had a pleasant time in San Antonio and hope to see you all back soon. More 

Romsey, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a great way to end our 5 week USA holiday. The Best Western was a real surprise. The service was excellent the receptionist was lovely and knowing we were from Melbourne brought in her Melbourne Storm Jersey to show us from when she visited there. Very nice touch, so warm and friendly. The breakfast lady Yvonne was impressive, nothing... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. I hope your vacation to USA was a pleasant and memorable vacation. I will pass along your comments to our staff. It was a pleasure having you and your family at the hotel. Have a safe trip and if there is anything we can be of assistance with in the future please let us know.... More 

irving, United States
1 review
3 of 5 stars Reviewed November 19, 2014

hotel is just off freeway, but to get to attractions you got to go thru "the hood" concerning that you have to have a window tag so you don't get towed. comfy bed but pillows were like 2 feathers and a rag. internet sporadic, take a IEEE cable for best results. I experienced too many problems for the price, but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback. We greatly appreciate you taking the time to let us know how your stay was with us. The reason we do parking passes at the hotel is because we offer FREE parking to our guest. There are very minimal hotels in the downtown area that offer FREE parking. This assists us in identifying which... More 

1 review
5 of 5 stars Reviewed November 12, 2014 via mobile

Don't think that because of the great rates you're not getting a quality place because you are. We were only going to stay one night and ended up staying three. Unmatched service alone guarantees we'll be coming back. Not one time in our 3 night stay did we find a single flaw in the room, property or staff. The location... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for the awesome review, we greatly appreciate your feedback and I will pass along your comments to our staff on a job well done. If you require any assistance on future reservation feel free to contact me. We look forward to your next trip back to San Antonio. More 

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Additional Information about BEST WESTERN Alamo Suites

Address: 1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Alamo Suites 2.5*
Number of rooms: 72
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
Hotel Style:
#37 Romantic Hotel in San Antonio
#83 Business Hotel in San Antonio

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