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BEST WESTERN Alamo Suites

Certificate of Excellence
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1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
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Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
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BEST WESTERN Alamo Suites
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BEST WESTERN Alamo Suites
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288 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Nerang, Australia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an older hotel which I was aware of at the time of booking. I was pleasantly surprised at how large the room was. It was clean and comfortable though due to age it might not seem as clean as you would like. The toilet seemed to struggle with every flush but the shower had great pressure. I was... More 

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fort worth, United States
1 review
2 of 5 stars Reviewed 1 week ago

dirty room, frig not working, frig dirty, screens not on patio doors, just overall not impressed. There is nothing more to say on the displeasure of the room. We asked for a baby bed, but got a playpen with no blankets or sheets and it took the manager 3 hours to deliver

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

We appreciate the honest feedback. I apologize for this inconvenience. Front desk should have offered to move you to a different room, as for the baby beds, these are portable playards which fold out to a crib. If you have a moment I would appreciate if you are able to contact me directly so we can speak to you further... More 

Bermuda
Top Contributor
187 reviews 187 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice welcome. Room was fine but a/c was bad. On checking the filters in the a/c were so dirty and this is why probably not working efficiently. A good clean of the filter would have helped. Easy walk to the Riverwalk and a bus stop not too far away. They had different teas available for breakfast. Take a room... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to drop us a line. I have gone ahead and addressed the issues with our housekeeping and maintenance departments. We appreciate the feedback and hope that on your future travels back to San Antonio you will consider staying with us again. Thank you for choosing Best Western. More 

Comstock, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Every visit has been picture perfect. Rooms are super clean and comfortable, and a very affordable price. Breakfast is great, staff is wonderful. We don't stay anywhere else as long as they have a room available.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to let us know how we are doing. I will pass along your comments to our staff on a job well done. We look forward to your return visit in the future. Let us know if we can be of any further assistance. Happy Travels! More 

Las Vegas, Nevada
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Welcoming staff, great location, good breakfast, safe to walk around town. Overall a good experience! The freeway is close but we couldn't hear it. Walked to and from the Riverwalk for dinner and it was not that far. I would stay there again for sure!

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback, we greatly appreciate letting us know how we are doing. I will pass along your comments to our staff on a job well done. If there is anything I can be of assistance with please let me know and we look forward to your return visit. More 

Gonzales, Texas, USA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was pouring down raining when we arrived to check in. It was supposed to be a get away for myself & my husband to celebrate our anniversary, but we decided at the last minute to bring our 2 small children along. The check in was very quick and informative on ideas of what to do. It happened to be... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I am glad to hear you and your family enjoyed your stay in San Antonio. We appreciate taking the time to leave us feedback on how we did. I will let our staff know on a job well done. Thanks again and hope to see you back soon! More 

Round Rock
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This property was offering a special rate for the weekend. I was hesitant to stay here because it is only about 2 miles from the Riverwalk and not a very safe part of San Antonio by my past experience. The hotel itself is an older one but appears to have been well maintained. The check in staff was very friendly... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Greatly appreciate your feedback and letting us know how we did. Being within a mile of the down town riverwalk and market square definitely make it convenient. Hope you enjoyed San Antonio and Fiesta. We hope too see you back soon. Let us know if we can be of any further assistance. Happy Travels! More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

We were greeted with friendly staff and the service was efficient. The room itself was also pleasant and clean, however the refrigerator was quite noisy throughout the evening. The location was okay, most places were within a 30 minute walk. The gym was non existent and the breakfast was lacking, but other than that it was a lovely place to... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking time to let us know how we are doing. I will let the staff know on a job well done. We hope you enjoyed San Antonio and all that it had to offer. We look forward to seeing you back soon. More 

Austin, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed April 10, 2015

I had to book a relatively last-minute trip to San Antonio and a lot of area hotels were full. Reviews for this hotel were decent, so I tried it out. I regret that decision. First off the pros: - Location is decent, just off the highway, near downtown - Rooms are very large - Small fridge and microwave in the... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced at the hotel. For the safety of our guests we had to shut the gas to the property. If you need further assistance feel free to contact me directly. More 

Kingsland, TX, United States
2 reviews
5 of 5 stars Reviewed April 7, 2015

This property is centrally located near downtown San Antonio, not within walking distance but just a few minute drive. For the price this is an excellent place to stay with great service, friendly staff and comfortable beds.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. We hope you enjoyed your time in San Antonio and look forward to you coming back to see us! Thanks. More 

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