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BEST WESTERN Alamo Suites

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1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
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Best prices for: 1 room 1 guest
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BEST WESTERN Alamo Suites
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BEST WESTERN Alamo Suites
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284 reviews from our community

Traveler rating
    106
    99
    52
    12
    15
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109
75
9
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Las Vegas, Nevada
2 reviews
4 of 5 stars Reviewed 1 week ago

Welcoming staff, great location, good breakfast, safe to walk around town. Overall a good experience! The freeway is close but we couldn't hear it. Walked to and from the Riverwalk for dinner and it was not that far. I would stay there again for sure!

Review collected in partnership with Best Western

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Gonzales, Texas, USA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was pouring down raining when we arrived to check in. It was supposed to be a get away for myself & my husband to celebrate our anniversary, but we decided at the last minute to bring our 2 small children along. The check in was very quick and informative on ideas of what to do. It happened to be... More 

Review collected in partnership with Best Western

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Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I am glad to hear you and your family enjoyed your stay in San Antonio. We appreciate taking the time to leave us feedback on how we did. I will let our staff know on a job well done. Thanks again and hope to see you back soon! More 

Round Rock
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This property was offering a special rate for the weekend. I was hesitant to stay here because it is only about 2 miles from the Riverwalk and not a very safe part of San Antonio by my past experience. The hotel itself is an older one but appears to have been well maintained. The check in staff was very friendly... More 

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Greatly appreciate your feedback and letting us know how we did. Being within a mile of the down town riverwalk and market square definitely make it convenient. Hope you enjoyed San Antonio and Fiesta. We hope too see you back soon. Let us know if we can be of any further assistance. Happy Travels! More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We were greeted with friendly staff and the service was efficient. The room itself was also pleasant and clean, however the refrigerator was quite noisy throughout the evening. The location was okay, most places were within a 30 minute walk. The gym was non existent and the breakfast was lacking, but other than that it was a lovely place to... More 

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Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking time to let us know how we are doing. I will let the staff know on a job well done. We hope you enjoyed San Antonio and all that it had to offer. We look forward to seeing you back soon. More 

Austin, Texas
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had to book a relatively last-minute trip to San Antonio and a lot of area hotels were full. Reviews for this hotel were decent, so I tried it out. I regret that decision. First off the pros: - Location is decent, just off the highway, near downtown - Rooms are very large - Small fridge and microwave in the... More 

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Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced at the hotel. For the safety of our guests we had to shut the gas to the property. If you need further assistance feel free to contact me directly. More 

Kingsland, TX, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This property is centrally located near downtown San Antonio, not within walking distance but just a few minute drive. For the price this is an excellent place to stay with great service, friendly staff and comfortable beds.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. We hope you enjoyed your time in San Antonio and look forward to you coming back to see us! Thanks. More 

Quebec, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 28, 2015

This motel is a very good location for those wanting to visit downtown San Antonio. Its close to most of the attractions like the riverwalk. The breakfast was good and the woman who looked after it did a very good job making sure all items were replaced so that everyone was able to get what they needed. Disappointed with the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. We greatly appreciate you taking the time to let us know. The pool is a heated pool but not as hot as the adjacent hot tub. Thank you for staying with us and Happy Travels! More 

Burnet, Texas
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 20, 2015

Staff and service was wonderful. Hotel needs a good cleaning. Ac wasn't working in dining and fitness area, which they stated would be fixed within the next week. Hmmmm!! There was a paint crew working while we were there so I think the maintenance was scheduled...we just happened to be there before it was pristine...hopefully that is the case.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

We greatly appreciate your feedback. I sincerely apologize regarding the air condition issue as two of our main AC units went out and was on order to come in. We have resolved the issues. Thank you for your patience and understanding. If you have a moment please contact me directly if you have any further questions. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 14, 2015

Overall our stay was an unpleasant one. We did not feel safe or comfortable while at the hotel. The room was not cleaned well or maintained well. The staff was pleasant, besides Janice who was rude and is apparently the front desk manager. Our issues were not addressed even after the staff was made aware of them. We received a... More 

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback. I greatly appreciate you taking the time to let us know. If you have a moment please contact me directly as I would like to further discuss this matter with you. More 

Desoto, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2015

We have stayed at the Best Western Alamo Suites for several years and will continue to stay there when we are in San Antonio. The rooms are very clean and comfortable and the manager and staff go above and beyond to see that we have an enjoyable stay. We highly recommend this Best Western Inn.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your repeat business. We love to see our guest happy and will let our staff know how they did. I look forward to seeing you all soon when you are back in San Antonio. Happy Travels!! More 

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