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All 353 San Antonio hotels

BEST WESTERN Alamo Suites

2.5 of 5 Hotel   |   1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
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Ranked #80 of 353 Hotels in San Antonio
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Denise C Baltimore, United States
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237 reviews from our community

Traveler rating
    85
    88
    40
    9
    15
See reviews for
95
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Baltimore, United States
1 review
5 of 5 stars Reviewed 1 week ago

Staff was great. The shining start is Yvonne. Yvonne made us feel as if we were invited to her home. She always inquired about our needs. Always had something nice to say. The hotel was very clean and any report of a problem was handled within a few minutes. Staff and housekeeping really respected our privacy. The balcony (although no... More

Review collected in partnership with Best Western

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Houston, United States
1 review
5 of 5 stars Reviewed 1 week ago

Visiting San Antonio for surgery follow up. Requested handicap room if available and very pleased with room & location. Staff was very helpful and would most certainly stay here again. YES would love to see the Alamo City and not just the great Doctors & Hospitals. Will return soon.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Hope that your followup with the doctors went well. It would be a pleasure to have you back soon and that you get a chance to visit our beautiful city. If I can be of any further assistance please feel free to contact me. We look forward to your future visit. More

Jacksonville, Florida, United States
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is kept in nice shape. The parking area is located behind the hotel. There is a rear entrance, but it is by the pool and you have to open one door, go up three steps and then through another door. The elevator is then located all the way at the other end by the lobby. There is an... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. There is definitely a plus to being a slight ways away from downtown. We are less than a mile from the downtown riverwalk but that we can pass on the value of the savings to our guest. We hope that you will come back and visit us soon. Thanks again for the feedback. More

Rockport, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Barley any bedding on bed, jacuzzi may be clean but with no air curating it gets hot and stuffy fast. Breakfast was average but the waffles are like rubber. Kinda hard to find. Floors including carpet felt sticky.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback, I will have our maintenance department look into the air circulation issue. There is a ceiling fan in the room along with the air conditioner which should help with the circulation. I will pass along your feedback to the various departments and greatly appreciate you bringing it to my attention. If I can be... More

Desoto, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I've stayed in a lot of hotels/motels in the San Antonio area over the years, and for the money you can't beat the Best Western Alamo Suites. The hotel is very clean and comfortable, safe location, convenient to lots of fun things to do as well as quality restaurants, and the staff is very customer friendly and always accommodating. It's... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your awesome response. We greatly appreciate you taking the time to give us your feedback. I am glad you enjoyed your stay and hope to see you back soon. If we can be of any further assistance please let us know. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

There was one lady I spoke with twice who was very rude and un professional. I booked using hotwire,and I have always used hotwire to book my rooms & never had an issues with any hotel. This was the first place that was rude well she was rude the Manger and another gentleman I spoke to you were very helpful... More

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback. If you have a moment I would like to speak to you personally to get some information regarding the situation and to resolve the matter. Please contact me at your earliest convenience. Thank you and look forward to talking to you soon. More

Courtenay, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

If you want to feel like family, or better yet, better than family, stay at this hotel, it is awesome, only needs a shuttle to make it better! The staff was absolutely bending over backwards to get us whatever we needed. Especially liked having access to the internet and a computer so we did not have to pack our lap... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your awesome review. We greatly appreciate feedback on how we are doing. I will pass along your wonderful comments to my staff and to let them know they did a job well done. We hope to see you back soon on a return trip back to San Antonio. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

After researching properties in the area for some time, I decided to go with the Alamo Suites - Reading through previous reviews it looked as though improvements had been made to the previous bad reviews so I thought I would give it the benefit of the doubt - BIG MISTAKE!!!! Upon arrival I felt slightly cheated about the area and... More

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback. We greatly appreciate when guest bring to our attention anything that needs improvements or what we may be doing well on. If you have a moment please reach out to me personally as I would like to get further details regarding your reservation so that I may resolve this matter. I hope to hear... More

San Antonio, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Although the area was not very pleasant the inside brought a nice comforting vibe. The staff was friendly and the room was very clean. Breakfast was wonderful and the indoor pool was clear. This hotel knows how to keep it in tip top shape.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

We greatly appreciate the feedback. I will let everyone on my staff know how they did. We hope that you come back soon. If there is anything we can assist you with please let us know. More

Dordrecht, The Netherlands
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A little way outside of the massively expensive inner city of San Antonio, but still near enough to use as a base from which to explore the sights. Near the freeway, so attractions like Six Flags and Sea World are easily reached too. The receptioniste was so friendly and helpful. We were made to feel very welcome. The room was... More

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for the awesome review. We are glad that you enjoyed your time in San Antonio, and hope to see you back soon. I will pass along your comments to the staff as they always love to hear back from our guests on how they are doing. More

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Additional Information about BEST WESTERN Alamo Suites

Address: 1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Alamo Suites 2.5*
Number of rooms: 72
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites

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