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BEST WESTERN Alamo Suites

2.5 of 5 1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
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Certificate of Excellence 2014
BEST WESTERN Alamo Suites
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BEST WESTERN Alamo Suites
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263 reviews from our community

Traveler rating
    96
    94
    48
    10
    15
See reviews for
101
71
9
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

This was a clean and quiet hotel. Room was large and beds were clean and comfortable! I travel frequently with gymnastics meets. This was the best hotel stay for the money! Staff was friendly and helpful. Will be staying here again!

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

I greatly appreciate you taking the time to leave us feedback on how we are doing. Hope you trip to San Antonio was an enjoyable one and look forward to seeing you back in the future. More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel is the reason I fell in love with Best Western!!! Good price and stay! The staff was friendly and made sure you were always satisfied. They were amazing to me and my husband! I would come here again and again. Breakfast was great too.

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for the AWESOME review. I will pass along your comments to the staff on a job well done. The staff always love to hear back from guests and very much appreciate the feedback. It motivates them to strive for the 110%. We hope to see you back soon! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

VERY clean, comfortable.The staff was super friendly & very professional. It's not far from the sites of town, has an ample free breakfast and FREE parking, which almost makes up for the weak coffee (the only complaint I had). Full amenities in the room, generous pillows, towels, etc. The fitness room only had 3 pieces of equipment but was good... More 

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for the review. We greatly appreciate you taking the time to let us know how we are doing. We hope to see you back soon. Happy and Safe Travels!! More 

wichita, ks
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Easy to get to as it's right off the freeway. It is close to downtown, Riverwalk, and the Alamodome. The room was ok but could have used some maintenance. Staff was friendly but not as accommodating as other places.

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thanks for your honest feedback. The location in proximity to the highways and downtown make it very convenient. I will relay your feedback to our staff. If you have a moment I would like to hear back from you to discuss further on the customer service you received. We try to give our 110% and falling short is a disappointment... More 

porter, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

we stayed here for our 27th anniversary and it was great. hotel is very clean, personnel were very helpful in giving us directions to where we were going. sauna tub in king suite was amazing. area of hotel is sorta run down but easy to get to off freeway.

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Congratulations on your anniversary!! We appreciate you choosing to stay with us. We hope that your trip to San Antonio was a memorable one and look forward to seeing you back soon. Thank you again! More 

Lisbon, Portugal
Top Contributor
119 reviews 119 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 22, 2014

Not too far from Market Square or Riverwalk. Nice rooms. Not sure I've ever seen a full-size fridge in a motel room - so it would be good for longer stays. Staff are very friendly. Breakfast is good, but the breakfast area is WAY too small for the motel. Hot tub is nice. Location is not great, but it's ok.

Was this review helpful? Yes 2
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. We hope that you enjoyed your time in San Antonio and look forward to seeing you back soon. I will pass along your comments to our staff to let them know how they did. Thanks and safe travels! More 

san antonio, United States
1 review
5 of 5 stars Reviewed December 15, 2014

Because of work and leisure I have had to stay at different hotels. The Holiday inn Express was excellent. I recently stayed at another chain and was very disappointed with my accommodations. I have had problems with other places and have brought my comments to their attention. t doesn't seem like they don't read the notes and take in consideration... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thanks for taking the time to leave us your feedback. We greatly appreciate your comments and will share this information with the rest of the staff here at Best Western. More 

United States
1 review
3 of 5 stars Reviewed December 13, 2014

This is a good hotel for the price, but it is not in a very good location. There is a power station next to the hotel and the community is in need of a makeover. I wouldn't park a nice car there either. The hotel staff was excellent, but the hotel had an order in the hallways and the elevator... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your honest feedback. I apologize for the inconvenience with reference to the elevator. This issue has been resolved. I will pass along your comments as to how the staff are doing. They always enjoy hearing back from the guest. More 

Austin, Texas, USA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 12, 2014

My husband & I were in San Antonio for his company Christmas party. So upon arrival I had to ask for additional towels so that we could get ready for our evening out. Since our clothes were a little wrinkled due to the packing, we needed to iron them. While starting to press my husband's pants, the iron shorted out.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for taking the time to let us know how your stay was. I apologize for the inconvenience you incurred while at our property. If you have a moment I would greatly appreciate if you can contact me directly to further discuss this matter. More 

1 review
5 of 5 stars Reviewed December 5, 2014

Unfortunate, I didn’t get the names of the 2 lady that helped me at check-in My night was going horrible.. My truck broke down.. My cell phone was dead I had a headache from deep down under and to top it off my bank suspended my credit card due to suspicious activity. These 2 lady’s are life saver. She let... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review

Thank you for your feedback. I will pass along your wonderful comments to Janice and Sarah. They will be delighted to hear how they did. We look forward to your return visit, if you need any assistance please feel free to contact us directly. More 

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Additional Information about BEST WESTERN Alamo Suites

Address: 1002 South Laredo Street, I-35 Exit 155A, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Alamo Suites 2.5*
Number of rooms: 72
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites
Hotel Style:
#43 Romantic Hotel in San Antonio
#83 Business Hotel in San Antonio

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