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All 351 San Antonio hotels

Hotel Indigo San Antonio Riverwalk

3.0 of 5 Hotel   |   830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites) (East Side)
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76%
Ranked #71 of 351 hotels in San Antonio
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed January 22, 2013
audreymc13 Texas
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419 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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There are newer reviews for Hotel Indigo San Antonio Riverwalk
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Texas
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 22, 2013

Hotel was clean; staff was very friendly and accomodating; cute little restaurant area and bar. The back patio is right along the Riverwalk - albeit the quiet part of the riverwalk. Just thru the pool area and across the street is the amazing restaurant/bar, Ocho Lounge. Loved the courtyard area and the lobby was nice. Also - hotel was pet... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Dear audreymc13, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More

Saint Helen, Michigan
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 20, 2013

We enjoyed our stay at this hotel. Our room was large, clean, well-appointed, and quiet, the bed was very comfortable, and the front desk staff was very friendly and helpful. The hotel's location is on a relatively quiet and less-developed section of the Riverwalk, but it was still convenient enough for us, and we enjoyed the 5-10-minute strolls to the... More

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Greenville, SC
Top Contributor
80 reviews 80 reviews
57 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 10, 2013

I am a platinum priority club member, and this was my first Indigo stay. The hotel was nice and unique but I wasn't blown away. Given that a half block away there is a Crowne Plaza and Holiday Inn, and another Indigo all essentially in the downtown or Riverwalk area I would likely stay elsewhere just to explore. 1.) Location:... More

Was this review helpful? Yes 3
RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. Your detailed information is truly valuable to helping us grow. I have discussed your concerns with all the department heads. Thank you once again for providing us with such helpful information. More

Midlothian, Texas
Contributor
19 reviews 19 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 6, 2013

This smaller, boutique was a little walk from the main part of the Riverwalk but that wasn't an issue for us and you could grab the water taxi if walking wasn't your choice. The rooms were nice and large.

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Shawnee, Kansas
Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 5, 2013

The price was good for the location and what you would expect for the amenities (not a lot of extra service). A good deal if you like to be left alone. It is on the river walk. It is a bit of a walk along the river to the main loop, but not too bad. The staff were friendly and... More

Was this review helpful? Yes 1
RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. I do apologize for the poor service you received during your stay. That is not the normal service we do provide. I have discussed your concerns with the appropriate departments. Once again I do apologize, and hope we see you again soon. More

Atlanta, Georgia
1 review
3 of 5 stars Reviewed January 3, 2013

Overall the hotel is really average. The food is really not good at all. They never have anything from their menu and you still end up paying full price for items. I've been staying at the hotel for 4 months now due to wanting to increasing my priority member points. However, I think about going to another hotel everytime I... More

Was this review helpful? Yes
RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. I do apologize for the poor service you received during your stay. Please feel free to contact me directly to discuss the matter further. More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 30, 2012

We stayed at the Hotel Indigo with Family the last weekend of Dec. 2012. The room are larger than most rooms which is great if you have a toddler. However they put us in room 232 which is at the front of the hotel facing St. Mary's Street. Avoid the rooms at the front of the hotel if at all... More

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Austin, Texas
1 review
4 of 5 stars Reviewed December 26, 2012

The cleanliness of the hotel was okay, the carpet in the hallways looked like they need some cleaning. The staff of the hotel was average, and with it being the holidays, there was not much to do in the hotel due to the restaurant and bar being closed. Would have loved the bar to be open and stay opened later... More

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Austin, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 25, 2012

I recently stayed at this hotel while on business in San Antonio. My room was huge and very clean. The decor was nice and the bed was very comfortable, no complaints from my back during this stay! On the down side, my first night there I had to take a cold shower because there was no hot water. My room... More

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RWIndigo, Front Office Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We are glad to hear you enjoyed the comfortable beds. I have ensured the plumbing issue has been taken care of. Thank you once again for your time. More

2 reviews
4 of 5 stars Reviewed December 19, 2012

This is my first stay in hotel indigo and I have to say I am pleased with the whole experience. The rooms are plain cool. I will be hoping to find another indigo on my next trip. Everything from the river walk access off the back patio to the leather ottomans in the rooms. You truly feel like you walk... More

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Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Indigo San Antonio Riverwalk 3*
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#42 Romantic Hotel in San Antonio #54 Business Hotel in San Antonio #67 Family Hotel in San Antonio
Hotel Class
Official Description (provided by the hotel)
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 
Number of rooms
140

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