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Hotel Indigo San Antonio Riverwalk

Certificate of Excellence
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830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
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Hotel Indigo San Antonio Riverwalk
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Hotel Indigo San Antonio Riverwalk
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562 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel Indigo San Antonio Riverwalk
See the most recent reviews
San Angelo, Texas
1 review
4 of 5 stars Reviewed March 12, 2014

My family & I just stayed at the hotel for 3 nights, its very nice, great quiet spot EXCEPT the construction acrossed the river, the night audit guy Robert( I believe) was very friendly and very helpful, I'll definitely look into staying at the hotel indigo on the river walk again in the future:)

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time out to review our hotel. We are happy you enjoyed our hotel property. The construction is making way for the city Tobin Center For Performing Arts. We cannot wait to see it completion as it will be a wonderful addition to the River-Walk and Downtown San Antonio area. We will be passing your kind... More 

Harlingen, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2014

Me and my boyfriend stayed here for a weekend get away on the river walk. Our room was on the first floor and it was very well appointed. Small fridge and keurig in room. Nice modern decor and bathroom. The hotel itself is located on the quieter side of the river walk, but it's a short leisurely walk into the... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We will be sharing your kind words with the rest of our team! We hope to see you both back with us soon! More 

Eau Claire, Wisconsin
Top Contributor
78 reviews 78 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 8, 2014

Our group of 28 booked into this hotel for 3 nights. It was a bit difficult to find, being unfamiliar with the road layout of San Antonio. We arrived at the back. Not a pretty site. Driving around the block we arrived at the front, which is very pretty. This is an older refurbished property. The rooms have extremely tall... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for taking the time out to review our hotel! We are so happy to hear that you and your group enjoyed yourselves at our property. Our hotel is pet friendly and we certainly hope your pet was our guest as well. It is because of this that all Hotel Indigo have wood flooring as oppose to... More 

Tampa, Florida
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 1, 2014

My husband and I were traveling from Biloxi to San Antonio (9.5 hrs). I had the worst time finding this hotel. Not to mention it was located downtown with nothing but one way streets. Especially after driving for almost ten hours and arriving at 5am all i wanted was to find it, check in and sleep. Other than not being... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for your review! We do apologize for the difficulty finding us. When you get into the downtown area the one way streets due tend to get a bit confusing but ultimately help the flow of traffic. We are so happy to hear that once here on our property our staff was able to accommodate you and your needs... More 

Austin
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 28, 2014

The Indigo Hotel was a wonderful place to stay....the staff were incredibly warm and friendly and the Hotel itself was well kept. The room had a balcony overlooking the River Walk but you are at least a 20 minute walk from all the Riverwalk activity. Overall, a very enjoyable experience.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for taking the time out to review our hotel!! We are so happy to hear that you were able to enjoy your time while here at our hotel! Our river-view rooms are always in high demand and we are so happy you were able to enjoy one during your stay. We are a bit on the... More 

Warrenville, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 23, 2014

We stayed for an extended weekend over Valentine's Day in order to attend a wedding. The day of the wedding I took a small clutch purse and left my work cell phone (Galaxy S3) zipped up in my suitcase. Brought this to the managers attention and they did a review of who entered the room and found that only our... More 

Was this review helpful? Yes 3
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to write a review regarding your recent stay. We are still investigating the missing cell phone incident. I apologize for the impression that you have of nothing being done. This is never our intention. We always encourage guests to file a police report if ever they feel a crime has been committed. This allows... More 

2 reviews
3 of 5 stars Reviewed February 19, 2014

We booked through United because we got a package deal and it makes sense that this hotel was offering a discount. My husband and I love to walk, but the walk into town goes right past the bus station, which was sketchy at best. Additionally, the hotel room itself was a bit run down and the people running the front... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

On behalf of the team here I sincerely apologize for any inconveniences you experienced throughout your stay here. It is our goal to consistently provide a service above all others and it seems as though we dropped the ball. We will be passing this information on to the necessary departments to ensure that this does not happen again. Thank you... More 

College Station, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 18, 2014

My family stayed two nights here. It's not very fancy as a so-called boutique hotel but decorated in some interesting Andy Warhol style. Very appealing indeed, We got a spacious room with two queen beds. Everything is fine here! Definitely worth to pick if you'll stay in San Antonio.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for such kind words. We are happy you enjoyed the decor of our Hotel. The beauty about Hotel Indigo's is no two are exactly alike. As someone who is appreciative of decor and the look of a hotel we certainly hope you visit many of our other Indigo's on your trip. Thank you so much for... More 

Rose Creek, Minnesota
1 review
4 of 5 stars Reviewed February 18, 2014

The hotel was very nice and had a very friendly and helpful staff. Our room was very spacious and clean. We enjoyed a few drinks at the hotel bar on a couple of evenings and enjoyed wonderful hospitality and service from our bartender, Roxanne. We found the walk to and from our hotel on the Riverwalk to be very nice.... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We are so happy to hear that you were able to enjoy just about every aspect of our hotel! Your wonderful comments about our Bartender will be passed along for all our team to hear. We are glad Roxanne was able to take real good care of you both. Thank you so much for choosing to stay with us and... More 

San Diego, California
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 16, 2014

The hotel is next to the river but far from the main tourist area. The rooms are not insulated from the noise. You can hear people talking in the hallway and the next room. We had to call the front desk several times about the noise in the hallway. I had my room upgraded to a balcony room facing the... More 

Was this review helpful? Yes 1
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for taking the time out to review our hotel. We sincerely apologize for any inconveniences you encountered throughout your stay. It is with reviews such as this that allow us to get that feedback from our guest to truly be able to provide them with the best service possible. We certainly hope to see you back... More 

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