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Hotel Indigo San Antonio Riverwalk

3.0 of 5 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
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Certificate of Excellence 2014
Hotel Indigo San Antonio Riverwalk
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Hotel Indigo San Antonio Riverwalk
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465 reviews from our community

Traveler rating
    172
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    66
    26
    20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel Indigo San Antonio Riverwalk
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We spent 2 nights at this hotel last earlier this month, and we were very kindly upgraded to a massive room on the second floor. It was extremely spacious and well equipped, all be it a little sterile. The room and bathroom were both very clean and tidy and the bed comfortable. The only comment I would make is that... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so happy to hear that you enjoyed the location of our hotel as well as the size and set up of our rooms. We strive to ensure all of our guests have a pleasant stay and we will be passing on your kind words about our staff to them. Your concerns about the lack of atmosphere will be... More 

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 11, 2014

Overall nice hotel. Very upbeat, modern. Shower was kind of hard to figure out how to get the hot water going.... VERY FAR distance to walk to night life. Not great views. Not much to see... Great customer svc. Floors are noisey! It's like being in an old two story house... our room had wooden floors, really nice artwork on... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review on our hotel. We are pleased to hear that you enjoyed your stay. Although a bit on the northern end of the Riverwalk our neighborhood certainly has its perks. It offers a more serene experience on the Riverwalk, views of the amazing new Tobin Center for Performing Arts, and we are between the... More 

Giddings, Texas
Senior Contributor
47 reviews 47 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 10, 2014

From the front, and area of the city we were not sure we had made a wise choice for the night. In the end we found the staff, accommodations and location to be great. Riverwalk is right out the back door...

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review on our hotel. We are so happy you were able to visit us during your trip to San Antonio. We are happy to hear that our staff impressed you along with our property. The ease of the Riverwalk access is definitely on of our best features as it's not only convenient but it... More 

LAREDO
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

The hotel was great, but it is good walking distance to the river walk. Be prepared with some comfortable shoes. I thought the service was fine and the rooms were very clean and spacious. I had a room with a view to the riverwalk but there was really not much to see but a stream of water. LOL.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

So glad you enjoyed our rooms as well as the view of the Riverwalk. We were happy to hear that you enjoyed your stay with us and we hope to see you again the next time you visit San Antonio. More 

2 reviews
5 of 5 stars Reviewed November 3, 2014

My husband and I were in charge of planning his fraternity reunion for an entire weekend. After several visits to other hotels, Hotel Indigo was our choice! Matt was a tremendous help in planning all of the activities and meals. The staff was so courteous and the food was wonderful and plentiful! The hotel itself was very clean and the... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for such a wonderful review! We were so happy to hear that Matt was so helpful, we will definitely be passing on the compliment to him. We at the Hotel Indigo Riverwalk strive to give each of our guests the best possible experience when they stay with us, which is why hearing that you enjoyed the... More 

Fort Collins, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

We arrived at about 10:30 a.m. Expecting our room not to be ready. But to our surprise they had the room we had reserved ready and allowed us to check in early. We stayed in a king room with a river walk view. Great room and very clean! The staff was very friendly and helpful with suggestions on what to... More 

Was this review helpful? Yes 1
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We are so glad to hear that our hotel was able to accomidate you so quickly! We appreciate any and all feedback from our guests as it is how we improve. We strive to ensure all guests have the best possible experience when staying in our hotel and we were very happy to hear that our staff were so friendly... More 

Austin, Texas
1 review
4 of 5 stars Reviewed October 28, 2014

Went for husband's fraternity reunion. The rooms were very spacious, comfortable and clean. All the food was super. Lisa in the restaurant was extremely nice, fast and courteous and always with a big smile on her face. Front desk was extremely warm, welcoming and friendly. We had a great time and it's great being right on the Riverwalk!

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the fantastic review! We always enjoy receiving feedback from our guests as it is how we learn and improve. We were thrilled to hear that you had such a great time at our hotel and that you found our staff to be so warm and welcoming. We will certainly be passing on your compliments to... More 

Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2014

Hotel is literally across the road from the Alamo museum. 5 minute walk to the riverwalk plaza. Easy 10 minute stroll to the Riverwalk. They've kept the heritage of the hotel, but included modern conveniences. Hot water and lots of it. Clean towels. I'm fact our room was very clean. Bed a little small but that's because we're used to... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for taking the time to review our hotel. We were so happy to hear that you enjoyed your recent stay and that everything met your standards. We look forward to seeing you again the next time you are in the San Antonio area. More 

1 review
5 of 5 stars Reviewed October 27, 2014

Location on the river walk was perfect for the river boats to pick us up for our happy hour reception. Hotel Indigo staff treated our group of 50 very well. Banquet food was excellent both nights. Rooms were very clean and comfortable.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the great review! We were so happy to hear that our staff was able to handle your group efficiently and that you enjoyed our banquet food for both of your group dinners. We will definitely make sure that the high praise gets passed on to the front desk and food & beverage staff, as well... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2014

So this hotel was not right on top of the action but being here for a dental convention we had a free shuttle downtown so I wasn't a big deal. Didn't expect a lot after reading some reviews but their staff was lovely there was one bartender who was great with us not sure his name but he said he... More 

Was this review helpful? Yes 1
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

So glad you enjoyed your visit in San Antonio during your dental conference. I'm happy to hear that the staff took good care of you with reservation issues and tummy ache. Hope to see you again on your next visit to town. Holly - Evans - GM More 

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Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Phone Number:
Location: United States > Texas > San Antonio > East Side
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Indigo San Antonio Riverwalk 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Style:
#41 Business Hotel in San Antonio
#46 Romantic Hotel in San Antonio
#86 Family Hotel in San Antonio

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