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Hotel Indigo San Antonio Riverwalk

Certificate of Excellence
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830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
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Hotel Indigo San Antonio Riverwalk
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Hotel Indigo San Antonio Riverwalk
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540 reviews from our community

Traveler rating
    200
    212
    75
    31
    22
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132
183
15
90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Canada
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very trendy, with a great bathroom and we had a good free breakfast. It's on the river walk, but can be a hike to the Alamo in the humidity. Friendly staff. Would recommend. Coffee in the room was solid, as was the AC. The parking is looks tight though -- we were last spot in a few times.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for your review! We were so glad to hear that you found our hotel to be trendy! We look forward to seeing you again the next time you are in the San Antonio area. More 

Omaha, Nebraska
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Yes, on the quiet end of the River walk it does have direct access from the property. I thought paying to park was too much at first but it's right across the street and is easy access to your vehicle if you need to run out and grab something, that and piece of mind knowing your vehicle is close is... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for all or your kind words and taking the time to write this review regarding your recent stay with us. We were so happy to hear that you found our staff to be excellent and our rooms to be comfortable and clean. We look forward to seeing you again the next time you are in the... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location right off the riverwalk, but far enough away from the noisier nightlife down the canal (about a half mile walk). The staff was incredibly friendly and helpful. Rooms are average but adequate. Only complaint was difficulty of parking, as there are very limited spaces across the street.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so pleased to hear that you found our staff to be friendly and helpful! We will certainly be passing along your compliments. We thank you for taking the time to review our hotel and we hope to see you again in the future. More 

Longreach
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Very quiet, very comfortable and great service. Beds and pillows are fantastic. Rooms are large. We had a river view king and although there was not a view of the river the room was pleasant and very quiet.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so pleased to hear that you enjoyed your recent stay with us and found our rooms to be large and comfortable. We certainly appreciate you taking the time to leave this review and we hope to see you again the next time you are in the San Antonio area. More 

NC
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We were thoroughly impressed with this hotel. It was off the beaten path, but I was still able to walk anywhere I wanted to visit within reason. Access to the river boats was just below on the Riverwalk--please note if there is rain, the boats probably won't be running. However, the front desk can check for the GPS location of... More 

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RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Wow! Thank you so much for this amazing review! We will certainly be passing along your compliments to our staff as well as James and our bartenders. We look forward to seeing you again the next time you are visiting the San Antonio area. More 

Auburn Hills, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Originally, was going to stay here a week but cut it short. First night complained about lumpy beds and the air conditioning kept the room freezing no matter what setting it was on. The morning staff completely ignored this and did not offer a room change. The air conditioning was fixed but the morning staff appeared to be aloof and... More 

Was this review helpful? Yes 1
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

In response to your recent review, wanted to let you know that we will be addressing the poor attitude you felt you encountered by our Front Desk staff. This is not acceptable and will be rectified immediately. Thank you for letting us know of this situation so we can make the appropriate changes. We do hope you will give us... More 

Farnham UK
Top Contributor
175 reviews 175 reviews
42 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 1 week ago

We will return to this hotel because we are giving them the benefit of the doubt that internet will be working next time and and bugs in the room were a seasonal thing being so close to the river.... On the upside our room was large, good refrigerator and desk, large bathroom and comfy bed. Location suited us too being... More 

Was this review helpful? Yes 1
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to write a review regarding your recent stay. We do apologize about the lack of internet service. This issue has been resolved and a new internet server was installed at the hotel. I will most definitely address the customer service issue you experienced with the front desk manager. I apologize if you felt she... More 

Plantersville, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The first picture is of my truck, a.k.a. "Mommamobile" that we got to accommodate our 10 person family. We took our daughter to San Antonio Friday (5/08/15) evening so we could wake up and go to Sea World for her 11th birthday... We got there around 11p.m. Checked into Hotel Indigo on the Riverwalk. As you can see from the... More 

Was this review helpful? Yes 2
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

This is definitely a sad experience for anyone who has ever had their vehicle broken into. We do apologize this happened while you were visiting our city and hotel. Please know that we have ample security and work closely with SAPD to try and eliminate these things from happening at our hotel. Unfortunately, all hotels and businesses in San Antonio... More 

Zurich, Switzerland
Top Contributor
159 reviews 159 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in this hotel for two nights. In the first night we got a room on the first floor which was very noisy because we had two big air conditioner ventilators in front of the window. We found two small bugs on the floor in the evening. At the next morning we found a lot of them. The lady... More 

Was this review helpful? Yes 1
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for taking the time to review our hotel and your experience with us. We were happy to hear that our front desk staff were able to resolve this issue for you and we apologize for the inconvenience you experienced on your first night. We certainly hope to see you again in the future. More 

Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

my 80 year old mother stayed here a month ago. while out walking the dogs, their cash was stolen from their room. luckily they realized they were missing money quickly because they were going to leave a tip for the maids. experienced thieves who only took big bills. the hotel did some "research". in the end, nothing happened. much cash... More 

Was this review helpful? Yes 2
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to leave this review. We were so sorry to hear that your mother encountered this issue while staying with us. We certainly appreciate all feedback as it is how we grow and improve. We apologize for any inconveniences that your mother experienced during her stay and we hope to see her again in the... More 

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