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Hotel Indigo San Antonio Riverwalk

Certificate of Excellence
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830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
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Hotel Indigo San Antonio Riverwalk
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Hotel Indigo San Antonio Riverwalk
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520 reviews from our community

Traveler rating
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    73
    29
    20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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laramie
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place was amazing. The checkout process was easy, the hotel accommodating. The concierge service was fast and spot on. The proximity to the riverwalk was nice. The restaurant was good and was able to deal with food allergies. The bed was super comfortable and the shower was one of the best I've had. Next time I am in San... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much on such a wonderful review! We are so happy you were able to thoroughly enjoy your stay. Your kind words will be passed on and shared to all of our team. We certainly hope to see you on your next trip to our beautiful city. More 

Pearland, Texas
Top Contributor
200 reviews 200 reviews
34 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here in the past and were happy to see the updated look. It wasn't bad before but we really liked it. The staff were all very nice and helpful and the room was clean and in good condition. Will stay here again.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your kind words!! We are so pleased to hear that you were able to visit us again! The changes throughout the hotel are slowly taking place. We certainly have a lot more changes in store as the year progresses so be sure to check back in with us to see the new updates. Thank you... More 

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Really enjoyed our city break in San Antonio and this hotel was a bonus to our stay. Lovely staff and close to the alamo, in fact we had a view of it from our room. Lovely comfortable rooms and quiet at night, but the only thing was the breakfast we paid for was adequate and not brilliant. Still, I would... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to review our hotel. We look forward to seeing you again the next time you are in the San Antonio area. More 

Harlingen, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, comfortable hotel on the riverwalk. Great customer service and good bistro for a quick bite. Rooms do not have carpet which is probably good if you have allergies. Comfortable beds and a good eat-in kitchenette. I would stay here again.

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so happy to hear that you found our staff to be great and our rooms so accommodating! We always appreciate feedback from our guests and we look forward to seeing you again in the future! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I'm so glad we chose this hotel for our stay!! We will definitely stay here again, only next time I will be sure to book a riverview room, just because it'd be so pretty. The staff was super friendly, the room was awesome, more like a little apartment (with laminate floors! No questionable hotel room carpet!!) I highly recommend this... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so glad to hear you enjoyed your stay so thoroughly! We will certainly pass on your compliments regarding out staff as well as our rooms. We look forward to seeing you again the next time you visit the Riverwalk! More 

Ensenada, Mexico
Top Contributor
55 reviews 55 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was very nice, the colors in the lobby were extremely soothing. The front desk staff was very efficient and friendly. We booked a King Suite with a River view and the room was huge. Loved the wood floors in the room. Very clean overall. We ate in the Restaurant several days and the food was very good. Especially... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review on our hotel. It is our goal to provide a comfortable, welcoming environment. We are pleased to hear that you were able to truly enjoy yourself. We certainly hope to see you again on your next trip to our beautiful city. More 

1 review
2 of 5 stars Reviewed 1 week ago

I was in town for business and first room I was assigned had no desk, no table. I requested new room with desk. Was given a room with a small table and kitchen table like chairs. Certainly not pleasant seating to perform work functions. Quality was less than expected from an Indigo. Cheap flooring, trim, hollow core closet door. The... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to review your recent stay with us. We were so sorry to hear that your time with us did not meet your standards. We always appreciate any and all feedback from our guests as it is how we grow and improve. All of your comments have been passed along to the appropriate departments to... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I went for a small weekend get away, to relax and have a little fun on the riverwalk. We found this hotel on Trip Advisor, and thought it looked really cute and quaint. Upon arrival, crossing under the white brick arch from the street, we found it to be just that. The look made me feel almost... More 

Was this review helpful? Yes 2
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so glad to hear that you found our hotel to be cute and quaint as well as our staff to be helpful and nice! We certainly appreciate your feedback and we thank you for taking the time to leave a review for our hotel. We hope to see you again the next time you are in the San... More 

California
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I checked in here for just the night to experience the famous Riverwalk. As I headed into town, I called in looking for a good rate since it was after 10pm and I had a dog. Daniel on the phone was very helpful with directions and giving us an excellent rate on a suprisingly nice room. I truly appreciated his... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for for such a fantastic review! We were happy to hear that you enjoyed the rooms so enjoyable and your compliments regarding Daniel and our Auditor will definitely be passed on them. We appreciate your feedback and we look forward to seeing you again the next time you are in the San Antonio area! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel Indigo Riverwalk is the perfect hotel to stay if you're going to an event at the Tobin Center. You can walk out the hotel and be at the Tobin in less than 5 minutes. Indigo is also very clean and safe. All of the staff were attentive and gracious. It's a little removed from the main Riverwalk area, but... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We were so pleased to hear that you found our staff to be attentive and gracious. We certainly look forward to seeing you again in the future and thank you for taking the time to leave such a great review! More 

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