We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Indigo San Antonio Riverwalk

Certificate of Excellence
Hotel website
Hotel deals
830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Indigo San Antonio Riverwalk
Professional photos View all
Browse nearby
Hotel Indigo San Antonio Riverwalk
Write a Review

537 reviews from our community

Traveler rating
    200
    209
    75
    31
    22
See reviews for
132
181
15
90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (537)
  • Mar-May only
    (173)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (128)
  • Dec-Feb only
    (116)
All months
Longreach
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Very quiet, very comfortable and great service. Beds and pillows are fantastic. Rooms are large. We had a river view king and although there was not a view of the river the room was pleasant and very quiet.

Was this review helpful? Yes
NC
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were thoroughly impressed with this hotel. It was off the beaten path, but I was still able to walk anywhere I wanted to visit within reason. Access to the river boats was just below on the Riverwalk--please note if there is rain, the boats probably won't be running. However, the front desk can check for the GPS location of... More 

Was this review helpful? Yes
Auburn Hills, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Originally, was going to stay here a week but cut it short. First night complained about lumpy beds and the air conditioning kept the room freezing no matter what setting it was on. The morning staff completely ignored this and did not offer a room change. The air conditioning was fixed but the morning staff appeared to be aloof and... More 

Was this review helpful? Yes 1
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

In response to your recent review, wanted to let you know that we will be addressing the poor attitude you felt you encountered by our Front Desk staff. This is not acceptable and will be rectified immediately. Thank you for letting us know of this situation so we can make the appropriate changes. We do hope you will give us... More 

Farnham UK
Top Contributor
174 reviews 174 reviews
42 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We will return to this hotel because we are giving them the benefit of the doubt that internet will be working next time and and bugs in the room were a seasonal thing being so close to the river.... On the upside our room was large, good refrigerator and desk, large bathroom and comfy bed. Location suited us too being... More 

Was this review helpful? Yes 1
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to write a review regarding your recent stay. We do apologize about the lack of internet service. This issue has been resolved and a new internet server was installed at the hotel. I will most definitely address the customer service issue you experienced with the front desk manager. I apologize if you felt she... More 

Plantersville, Texas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The first picture is of my truck, a.k.a. "Mommamobile" that we got to accommodate our 10 person family. We took our daughter to San Antonio Friday (5/08/15) evening so we could wake up and go to Sea World for her 11th birthday... We got there around 11p.m. Checked into Hotel Indigo on the Riverwalk. As you can see from the... More 

Was this review helpful? Yes 2
RWIndigo, General Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

This is definitely a sad experience for anyone who has ever had their vehicle broken into. We do apologize this happened while you were visiting our city and hotel. Please know that we have ample security and work closely with SAPD to try and eliminate these things from happening at our hotel. Unfortunately, all hotels and businesses in San Antonio... More 

Zurich, Switzerland
Top Contributor
159 reviews 159 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in this hotel for two nights. In the first night we got a room on the first floor which was very noisy because we had two big air conditioner ventilators in front of the window. We found two small bugs on the floor in the evening. At the next morning we found a lot of them. The lady... More 

Was this review helpful? Yes 1
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for taking the time to review our hotel and your experience with us. We were happy to hear that our front desk staff were able to resolve this issue for you and we apologize for the inconvenience you experienced on your first night. We certainly hope to see you again in the future. More 

Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

my 80 year old mother stayed here a month ago. while out walking the dogs, their cash was stolen from their room. luckily they realized they were missing money quickly because they were going to leave a tip for the maids. experienced thieves who only took big bills. the hotel did some "research". in the end, nothing happened. much cash... More 

Was this review helpful? Yes 2
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to leave this review. We were so sorry to hear that your mother encountered this issue while staying with us. We certainly appreciate all feedback as it is how we grow and improve. We apologize for any inconveniences that your mother experienced during her stay and we hope to see her again in the... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

It was like a slumber party in a good way in that the atmosphere was friendly and fun. The hotel was very clean and smelled fabulous, even though it slightly felt like a bark park. I counted 5 dogs in the lobby at one point - it's definitely a dog friendly hotel. I don't have dogs, but I don't mind... More 

Was this review helpful? Yes
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for all of your kind words! We were so happy to hear that you enjoyed your recent stay with us and that you found our atmosphere to be friendly and fun! We certainly hope to see you again the next time you are in the San Antonio area. More 

Tulsa, Oklahoma
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start off by saying that although this is a beautiful hotel, it is a LONG walking distance to where all the action is on the Riverwalk. Secondly, they have a Beautiful outdoor sitting area, where you can lounge in the evening. My husband & I were on a Romantic Vacation so we thought it would be great to... More 

Was this review helpful? Yes 1
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

We appreciate you taking the time to inform us of these issues. We encourage any and all feedback as it is how we grow and improve. We were sorry to hear that your recent stay with us did not quite meet your standards. Your comments have been passed along to our management staff so that might be addressed. More 

Highland, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed here last week-end for 4 days. Staff was very nice and helpful and room's were very clean . Bathroom door would not close unless you lifted the door but it was not a big deal. The balcony was awsome with a view of the riverwalk. River taxie best way to get around only $10 For 24 hours so... More 

Was this review helpful? Yes 1
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you for taking the time to review our hotel. We were so happy to hear that you enjoyed your recent stay with us and found our staff to be nice and helpful. We hope to see you again the next time you are in the San Antonio area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

290 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (163)
Viewed
View from room (10)
Viewed
Room/suite (49)
Viewed
Hotel & grounds (37)
Viewed
Family/play areas (1)
Viewed
Bathroom (13)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (51)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (116)
Viewed
Amenities (9)
Viewed
Double Queen Room (28)
Viewed
King Room (21)
Viewed
Pool (5)
Viewed
Restaurants and Bars (10)
Viewed
The Hotel (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (1)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities