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Hotel Indigo San Antonio Riverwalk

Certificate of Excellence
3.0 of 5
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830 N. St. Mary's Street, San Antonio, TX 78205 (Formerly Hawthorn Inn & Suites)
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1 room 1 adult
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Hotel Indigo San Antonio Riverwalk
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671 Reviews from our TripAdvisor Community

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Waco, Texas
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Got lucky with this one, although Hotwire has not done us wrong but you never know until you see it in person. It exceeded my expectations. Even though we had no balcony nor river view, didn't miss it. The room was nice, clean and very roomy, nice flooring. Loved the sink and little kitchen area. Some may complain about the... More 

Helpful?
Thank Traveler254_12
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review and thumbs up! All guest feedback is appreciated, but we always love to hear that our efforts to provide an exceptional stay does not go unnoticed. Please consider us for your next trip to San Antonio! More 

Alabama
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This was our 4th visit to San Antonio, each and every stay meets or exceeds our expectations. Upon checkin (at 2:30 am) we were greeted by Rick, who gets an A+ in customer service. I mean who is that cheerie at 2:30 in the morning? The answer? Rick at the Hotel Indigo Riverwalk! We brought our furry little friend with... More 

Helpful?
Thank Velvet99
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review! We appreciate your feedback and are pleased to hear Rick took good care of you! I will be sure to share your review with him and the rest of the team. Please consider us for your 5th trip to San Antonio! More 

Springfield, Illinois
Level Contributor
147 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After much research, I decided on this hotel from reviews and location. The rate was considerably lower than most web sites show. I did opt for a river view which was a bit higher but worth it to me as we got a corner room with a balcony. The staff is exceptional. There is a restaurant and bar on site... More 

Helpful?
Thank TechyD
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review! We are very pleased to hear you enjoyed the hotel and got a chance to take advantage of some of our amenities! Please consider us for any return trips to beautiful San Antonio! More 

Nebraska, USA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I traveled home to San Antonio for New Years. We arrived very early in the morning December 31. Despite the early hour (1 am), the hotel staff gave us a warm welcome; they we very informative and provided the run down of the hotel and amenities. We ended up with a 1st floor corner room. It was... More 

Helpful?
Thank PMendozaNE
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review and feedback! Your comments will be shared with the rest of the staff and used as a teaching tool. We do hope you come back to visit us on your next trip to San Antonio! More 

kerrville
Level Contributor
306 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 1 week ago

We received a great rate on priceline and noticed this also available on Travel Zoo. Rooms were a nice size but need deep cleaning. Hair in bathroom and really dirty corners in bathroom. Staff friendly...It is listed as Riverwalk but on the museum reach end and too far to walk to many places. Uber is available

Helpful?
Thank skgcdl
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for you review. All feedback is appreciated. Your review will be shared with our Housekeeping Manager so that we can address the issues you mentioned. We hope you consider us on your next trip to San Antonio and allow us to show you the service you deserve and expect! More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I highly recommend staying here. From the moment we walked in the front door we were met with the great staff (especially Rick) waiting to take care of our every need. This hotel is beautiful as well. Directly out the back you can get on the river boat and see the sights of San Antonio.

Helpful?
Thank CoachClifton
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review! We truly appreciate all guest feedback. Your review will be shared with Rick and the rest of the staff! Please come back and visit us again real soon! More 

Bowie, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I really enjoyed this beautiful hotel. The room was spacious and very nicely decorated. We had dinner in the cafe and it was delicious. It is a long walk from the action(restaurants, etc.) on the river walk, but we enjoyed the stroll. Everyone was very friendly and helpful.

Helpful?
Thank april t
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for you review. Your feedback is greatly appreciated. It is nice to hear you enjoyed our little gem! Please consider us on future trips to beautiful San Antonio! More 

Lake Jackson, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

i walked in and 5 of the employees recognized me and welcomed me back !! Johnathan at the front desk , Patrick in the restaurant, David from the f&b area, Hercules the maintenance man and Ruben the head chef. Where do you go where that happens ??? I attribute it to great management from Holly Evans and her way of... More 

Helpful?
Thank rex r
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for you review! We try our best to offer and maintain superior service and reviews like this let us know our efforts are not in vain or going unnoticed. Please come back and visit us again soon! More 

Jacksonville, Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel and stay at hotels for business and pleasure over 75 nights a year. I can definitely rate this hotel in my top 5. The first thing you notice is the architecture, very unique, not your cookie cutter chain. Then, if you are fortunate, you are greeted by Rick at the front desk. A very welcoming, friendly young man.... More 

Helpful?
Thank JaxTravelerIam
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for you review! We truly value and appreciate all guest feedback. We love hearing that our team deliver the service guests expect and deserve. Your review will be shared with Rick and the rest of the staff. Please come back and visit us again soon! More 

Houston, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is right by the quiet part of the river walk . We immediately received great customer service by Robert at the front desk.The chef at the Bridges restaurant did a great work with the carne guisadas eggs and my Florentine Croissant ! Sam and Adam were our waiters. Room was clean and spacious! Has a separate sitting area,... More 

Helpful?
Thank elsie774
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review! We appreciate your feedback! Your review will be shared with Robert, Adam, Sam, and the rest of the team. We hope to host you again real soon! More 

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