We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn San Antonio Downtown/Alamo Plaza

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
425 Bonham Street, San Antonio, TX 78205
Special Offer
Earn Rewards Points
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Residence Inn San Antonio Downtown/Alamo Plaza
Professional photos View all
Browse nearby
Residence Inn San Antonio Downtown/Alamo Plaza
Residence Inn San Antonio Downtown/Alamo Plaza
Residence Inn San Antonio Downtown/Alamo Plaza
Write a Review

383 reviews from our community

Traveler rating
    220
    126
    31
    2
    4
See reviews for
127
64
16
102
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (383)
  • Mar-May only
    (106)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (85)
All months
Austin, Texas
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Clean, great location, friendly staff - overall great place to stay. Only a couple of criticisms: the mattresses are a little hard and the pool is a little small for a large hotel. My kids didn't care though.

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Merideth M: Thank you very much for this very kind review. I certainly appreciate the 5 dot rating as well as your observations. I apologize for that your bed softness was not to your liking as well as I do agree about the size of our pool. Urban pools and newer hotels do not normally have large pools and... More 

Sharpsville, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I can't say enough good things about this hotel. Starting with the valet service, who was always right there for you. Helping unload your vehicle, making sure your vehicle was ready when you needed it, and telling you about different places to visit and directions to these places. The check in was so smooth. Jordan, the day person, was always... More 

Was this review helpful? Yes 1
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Jean S: Thank you so much for this very kind review and thank you again for staying with us. I will relay your comments on to the valet staff as well as recoginize one of our newest associates, Jordan. Please come back and see us again as there really is a lot to do in San Antonio and the... More 

Muskoka, ON
Top Contributor
63 reviews 63 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

It is quite easy to see why this hotel is rated so highly for the San Antonio area. Upon arrival the staff were very friendly, including the valet that ran over to open the door of my taxi, and the front desk staff who couldn't do more to ensure I was in a room suitable for my needs. The staff... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Fairwaymob: Thank you so much for your review and thank you for staying with us in the first place. It made for a wanderful read for the entire staff. I apologize that the room was not vacuumed completely and thank you for giving us an opportunity to make up for it. Please come back again soon. Sincerely, Dusty Smith More 

Top Contributor
63 reviews 63 reviews
29 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this property when in San Antonio on business, and like most Marriott's, the expectations were met. The property is well located, arrival by car is limited in terms of space, but the valet service was good. Check in was smooth. The room was fine with far more space than I need. Full kitchen etc. The room was... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Tenmile1: Thank you for staying with us and thank you for taking the time to complete a review of your stay. Thank you for all of your reviews on Trip Advisor. Certainly wish that we exceeded expectations and I will share your feedback with the appropriate staff members. Thank you again and please come back and give us an... More 

South Florida, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for a major robotic competition. Mary the group manager is awesome. The staff here is top notch, they all go above and beyond no matter the crazy request was. Ms. D Smith at the front desk is amazing. Niomi kept our room sparkling clean. Hotel is clean and very comfortable. So glad we picked this location.... More 

Was this review helpful? Yes 1
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Brucepatty: Thank you so much for this review. You singling people out like Mary, Deanna, and Naomi makes for a fun huddle with public praise for them being memorable enough to be mentioned. Part of our mission statement is "to provide service so memorable that our guests tell stories about us". This made for a great story. Thank you... More 

Pendleton, Oregon
Top Contributor
65 reviews 65 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I like to stay at Residence Inn when ever possible. The Downtown/Alamo was one of the best. The room was clean ( I stayed in a 1 bed suite) and the the view from the 10th floor was great. The elevator was quick I never had to wait more tha 1 minute. The breakfast was ample and tasty with great... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Northwesgolfer: Thank you for staying with us during the Golf Superintendents Convention. Thank you also for taking the time to complete this review. I do apologize for the weather during your stay. That was obviously not factored into the equation when transportation was not provided by the convention. Please come back when the weather is better and enjoy all... More 

Elkridge, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is probably one of the best hotels I have ever had the pleasure of patronizing. I have been in the military for 19 years and have visited countless hotels and this, by far has the BEST Customer Service I have ever received. My stay in the hotel was 5 weeks and not one time did I ask for something... More 

Was this review helpful? Yes 1
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Travis S: Thank you so much for this stellar review. I have already initially recognized the staff members that made your stay memorable. We will also be presenting them with a Spirit to Serve award from Marriott International. Thank you for your service and thank you again for this review. We really do get a great feeling abou hosing... More 

Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

In all honestly, I didn't rate it 5 stars simply to the fact that I have stayed in a few five stars. It's just not a 5. It's a great place to stay while in San Antonio. It is a safe walk to the Rivercenter Mall, Alamo, and river. It is simply a no frills, comfortable place to stay. We... More 

Was this review helpful? Yes 1
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear ClayHudgins: Thank you for staying with us and taking the time to complete a Trip Advisor survey. We look forward to hosting you again on a future trip to San Antonio. Sincerely, Dusty Smith More 

Dallas, Texas
Top Contributor
68 reviews 68 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 15, 2015

In February, my choir and I performed at TMEA at the convention center. After our performance, my family walked to this hotel. We learned that this hotel is so conveniently located near the Riverwalk, the Alamo and all kinds of local stores and shops. Staff was jovial and very helpful. Although, the complimentary breakfast was good, there was a limited... More 

Was this review helpful? Yes 1
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear MREPICMAN: Thank you for staying at the Residence Inn Alamo Plaza during the Texas Music Educators Association convention in February. We really enjoying playing as one of many hosts to this event. We appreciate you writing this review and posting on line. Due to the size of the group in the hotel, our hot breakfast items were limited to... More 

NE Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2015

My wife and I stayed in a two-bedroom suite here at this Residence Inn. Room was clean and comfy. Location is very convenient to almost everywhere you'd like to go i.e. 2 or 3 blocks from the Alamo and Riverwalk. Staff was very helpful and friendly. Complimentary breakfast was good, a little boring but at least tided me over until... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear TnTraveler1968: Thank you for staying with us at the Residence Inn Alamo Plaza and thank you for completing the review of your stay. Please come back and stay with us for a leisurely stay in the future. We will be working to make breakfast more exciting in the near future. Sincerely, Dusty Smith More 

Questions? Get answers from hotel staff and past guests. Ask a question

113 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (76)
Viewed
Room/suite (39)
Viewed
Bathroom (8)
Viewed
Dining (5)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (4)
Viewed
View from room (8)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (6)
Viewed
Dining (7)
Viewed
Room/suite (12)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question