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Residence Inn San Antonio Downtown/Alamo Plaza

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425 Bonham Street, San Antonio, TX 78205
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1 room 1 adult
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Residence Inn San Antonio Downtown\/Alamo Plaza
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486 Reviews from our TripAdvisor Community

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Seabrook, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We chose this hotel primarily based on it being reasonably priced, close to the convention center, and offering two bedroom suites. We had no idea that we were also getting an unexpected bonus: The most uniformly friendly staff I've encountered in a non-resort hotel venue! The valet was friendly, the front desk was friendly, nice, but not unprecedented. But the... More 

Helpful?
Thank John W
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear John W: We hope to see you back at PAX 2017... when you will have the all new convention center experience in San Antonio. Thank you so much for this nice review. I will be sharing this with the entire staff in our huddle on Wednesday. Thanks again for the review as well as giving us the opportunity to... More 

Winston Salem, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a night while stopping in San Antonio. This place is within walking distance of the Alamo & Riverwalk. Seemed like it was in a safe area of town, didn't feel uncomfortable walking back to the hotel after staying after dark at the Riverwalk. Room was very nice & spacious. Friendly front desk staff, allowed us to check... More 

Helpful?
Thank travelrn21
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear TravelM21: Thank you for staying with us and for completing this great review. Please come back and stay with us on future visits to the Alamo city! Sincerely, Dusty Smith More 

Kansas City, Missouri
Level Contributor
71 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Residence Inn for two nights in January. I travel 300+ days a year, so stay in hotels nearly every week. For this hotel: Pros: spacious room, good amenities, clean, comfortable (queen) bed. The rooms are quiet. The only time I hear anyone next door or outside was when I was near my door. Walking distance to... More 

Helpful?
1 Thank Becky K
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Becky K: Thank you for staying with us at the Residence Inn Alamo Plaza and thank you for taking the time to post this review. I see some items for us to focus on that we were not aware of and for that I am embarrassed and I apologize. The hotel has recirculating water systems and this feature should... More 

Reston, Virginia
Level Contributor
434 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
4 of 5 stars Reviewed 1 week ago

Residence Inn is a chain and as such has little unique. This was no different and other Residences I have visited - check-in was understaffed, rooms were large and comfortable, wifi was reliable, breakfast was good. Nothing outstanding happened, but neither did anything unacceptable.

Helpful?
Thank Keith S
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Keith S: Thank you for staying with us and thank you for completing this Trip Advisor review. I apologize that the check-in was understaffed, being a little larger than most Residence Inn's we try to staff appropriately and sorry that we missed on your stay. We are attempting to be outstanding and I have shared your comments with our... More 

Duncanville, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband, daughter and I had the pleasure of staying at this hotel during my daughter's volleyball tournament at the Alamodome in San Antonio and overall - we were very pleased with this hotel! Wonderful accommodations, very spacious - we could not believe how much space there was in the hotel room. Very friendly staff, very welcoming, parking was easy... More 

Helpful?
Thank Regina H
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Regina H: Thank you for staying with us during your volleyball tournament in San Antonio. What a great crowd! Great to see that you enjoyed the breakfast.. we really do work hard on that and our staff will love this comment. Thanks for writing this terrific review. Sincerely, Dusty Smith More 

Los Angeles, California
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family came across this place while investigating places to stay for my wedding. Overall I think that everything was great, from the complimentary breakfast to the service. It is conveniently located close enough to everything in downtown San Antonio. The only thing I would do over again is not get a room with a king bed. It was surprisingly... More 

Helpful?
1 Thank quicksword47
Nichole F, Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Thank you so much for giving us your feedback during your recent stay. We are sp pleased that you had a great time while you were with us and hope to have you again when you choose a venue for your wedding block. Our hotels are not equipped with King beds and all rooms have a Queen which could account... More 

Chicago, Illinois
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We just completed a stay at this hotel. We stayed for five days with our children. The room was very spacious and allowed us to enjoy our time without feeling cramped. The kitchen was wonderful too. We were able to save some money by cooking some of our own meals. The only con is there is no oven. This hotel... More 

Helpful?
Thank travelingisfun2014
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Travelingisfun2014: Thank you for this kind review and thank you so much for staying with us at the Residence Inn Alamo Plaza. I as so pleased that you got to enjoy the fire fighters museum. We take great pride in the transformation of that fire station into the museum. Another gem in the area is the History Shop just... More 

Austin
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at this property during the Christmas week and felt it was important to write the review so other guests don't feel cheated when making reservation at this property: - This property doesn't serve complimentary food/o'dourves in the evening on Wednesday. Instead they ask the guests to pay for it at the food trucks outside their property. When asked... More 

Helpful?
1 Thank buzzlightyear12
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Buzzlightyear12: Thank you for staying with us at the Residence Inn Alamo Plaza. I am sorry about the confusion on our RI Mix and it's offerings. It seems we need to make certain we communicate free offerings and other offerings. The RI Mix is a change to our evening social program. This service consists of "It's On", "Just Desserts",... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016 via mobile

Very nice accommodations. Right downtown, with just a block off from the Alamo. Riverwalk was right there also. Nice breakfast offered every morning. Hotel was kept up very well, & the staff were very courteous & cheerful. The only downfall was the price for parking, but understand being downtown. It would not stop me from staying there again.

Helpful?
Thank Carla W
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Carla W: Thank you for staying with us and thank you for taking the time to complete this great review. We take great satisfaction in satisfying our guests and love to hear about it. I will share your comments with the entire staff in our upcoming meeting. I trust that you were not surprised by our parking charge. We... More 

Lawrence, Kansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 31, 2015 via mobile

We got a Queen suite which we really liked for our family with young children. Everything we needed was either available or easily accessible. Housekeeping did a good job cleaning our room everyday. Breakfast is among the best I've had in my travels; lots of variety, healthy options, kid-friendly, and was quickly replenished throughout the morning. Unfortunately, our most negative... More 

Helpful?
2 Thank Reem A
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Reem A: Thank you for staying with us at the Residence Inn Alamo Plaza and thank you for sharing your experience on Trip Advisor. I am glad to hear that you enjoyed our accommodations as well as your breakfast experience. I apologize for any negative staff interactions that you experienced and will correct any non aggressive hospitality behavior. I... More 

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