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Residence Inn San Antonio Downtown/Alamo Plaza

3.0 of 5 425 Bonham Street, San Antonio, TX 78205
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Residence Inn San Antonio Downtown/Alamo Plaza
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Residence Inn San Antonio Downtown/Alamo Plaza
Residence Inn San Antonio Downtown/Alamo Plaza
Residence Inn San Antonio Downtown/Alamo Plaza
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378 reviews from our community

Traveler rating
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    31
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125
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pendleton, Oregon
Top Contributor
65 reviews 65 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I like to stay at Residence Inn when ever possible. The Downtown/Alamo was one of the best. The room was clean ( I stayed in a 1 bed suite) and the the view from the 10th floor was great. The elevator was quick I never had to wait more tha 1 minute. The breakfast was ample and tasty with great... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Northwesgolfer: Thank you for staying with us during the Golf Superintendents Convention. Thank you also for taking the time to complete this review. I do apologize for the weather during your stay. That was obviously not factored into the equation when transportation was not provided by the convention. Please come back when the weather is better and enjoy all... More 

Elkridge, Maryland
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is probably one of the best hotels I have ever had the pleasure of patronizing. I have been in the military for 19 years and have visited countless hotels and this, by far has the BEST Customer Service I have ever received. My stay in the hotel was 5 weeks and not one time did I ask for something... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear Travis S: Thank you so much for this stellar review. I have already initially recognized the staff members that made your stay memorable. We will also be presenting them with a Spirit to Serve award from Marriott International. Thank you for your service and thank you again for this review. We really do get a great feeling abou hosing... More 

Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

In all honestly, I didn't rate it 5 stars simply to the fact that I have stayed in a few five stars. It's just not a 5. It's a great place to stay while in San Antonio. It is a safe walk to the Rivercenter Mall, Alamo, and river. It is simply a no frills, comfortable place to stay. We... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear ClayHudgins: Thank you for staying with us and taking the time to complete a Trip Advisor survey. We look forward to hosting you again on a future trip to San Antonio. Sincerely, Dusty Smith More 

Dallas, Texas
Top Contributor
68 reviews 68 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In February, my choir and I performed at TMEA at the convention center. After our performance, my family walked to this hotel. We learned that this hotel is so conveniently located near the Riverwalk, the Alamo and all kinds of local stores and shops. Staff was jovial and very helpful. Although, the complimentary breakfast was good, there was a limited... More 

Was this review helpful? Yes 1
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear MREPICMAN: Thank you for staying at the Residence Inn Alamo Plaza during the Texas Music Educators Association convention in February. We really enjoying playing as one of many hosts to this event. We appreciate you writing this review and posting on line. Due to the size of the group in the hotel, our hot breakfast items were limited to... More 

NE Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed in a two-bedroom suite here at this Residence Inn. Room was clean and comfy. Location is very convenient to almost everywhere you'd like to go i.e. 2 or 3 blocks from the Alamo and Riverwalk. Staff was very helpful and friendly. Complimentary breakfast was good, a little boring but at least tided me over until... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Dear TnTraveler1968: Thank you for staying with us at the Residence Inn Alamo Plaza and thank you for completing the review of your stay. Please come back and stay with us for a leisurely stay in the future. We will be working to make breakfast more exciting in the near future. Sincerely, Dusty Smith More 

Florida City, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed here several times in the last year or three. Abundant free breakfast and decent happy hour Monday through Friday means only pay for lunch while on business or pleasure trip. The hotel is off the beaten path which means quiet at night, which I like. Staff is great, friendly. Hope all the ice machines are fixed, I'm coming... More 

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Nichole F, Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Thank you so much for taking the time to give us your feedback on your recent stay with us. We have passed along your information to the Engineering team in regards to the ice machine and cannot wait to have you back with us soon! Have a wonderful week! More 

Dallas
Top Contributor
69 reviews 69 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 27, 2015

We came in for a convention over the weekend. The hotel called me before my arrival (on the day of my arrival) to inform me that they had overbooked the hotel and that they needed to change the reservation I had made two months in advance. I didn't argue because I needed a place to stay, but I was thinking... More 

Was this review helpful? Yes
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Thank you for the kind review. I do apologize for the oversold situation that the hotel and city found itself in during your stay. As I hope was communicated to you, a large double booking mistake was made by the hotel. Once we were aware of the mistake we made, we attempted to make the best of a very bad... More 

Barrie, Canada
Top Contributor
84 reviews 84 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 22, 2015

We had a one bedroom suite, with kitchenette. Staff was friendly. Parking very convenient, garage can be entered from inside hotel. Location is within a block from the Alamo and the beautiful Riverwalk. There are a myriad of restaurants alongside the water's edge. Front entry staff was exceptionally friendly. Very much recommend this hotel.

Was this review helpful? Yes
Nichole F, Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Thank you so much for your kind words regarding your recent stay at our hotel! We are so pleased that you were happy with our locaton and we look forward to seeing you again when you return to San Antonio! Have a wonderful week! More 

1 review
5 of 5 stars Reviewed January 17, 2015 via mobile

The staff was amazing. Truly, the front desk attendant, was very accommodating. She provided us with a list of nearby restaurants. We had a special request for a restaurant with a gluten free menu. She went out of her way to find a good one for us. We went upstairs to leave stuff in the room, and on our way... More 

Was this review helpful? Yes
Nichole F, Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Thank you so much for your kind words about our hotel, and our staff! We will be sure to pass the praise along to Truly! We are so pleased that you had a wonderful stay and we look forward to serving you again the next time you are in town! Have a wonderful week! More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 11, 2015 via mobile

Stayed after New Years for 3 days and I loved it. In the past I've stayed in hotels located by the river walk, this is the first time I stay on an area close by and I enjoyed it far more. This hotel is 3-5 minutes from the Alamo and 5-10 from the mall and riverwalk. I loveddddd their breakfast... More 

Was this review helpful? Yes
Nichole F, Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this review

Thank you so much for your feedback on your stay with us over the New Years holiday! We are very pleased that you enjoyed your time with us and that you found the perfect niche of time to enjoy breakfast as we know that it can be crowded at the last minute on weekends! Have a wonderful week and we... More 

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Additional Information about Residence Inn San Antonio Downtown/Alamo Plaza

Address: 425 Bonham Street, San Antonio, TX 78205
Location: United States > Texas > San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Antonio Downtown/Alamo Plaza 3*
Number of rooms: 220
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Also Known As:
Residence Inn San Antonio Downtown/Alamo Plaza Hotel San Antonio
Residence Inn Alamo Plaza
San Antonio Residence Inn
Hotel Style:
#7 Family Hotel in San Antonio
#18 Business Hotel in San Antonio
#40 Romantic Hotel in San Antonio

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