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Wyndham San Antonio Riverwalk

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111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
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Wyndham San Antonio Riverwalk
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Ranked #145 of 352 Hotels in San Antonio
A recent review
4 of 5 stars Reviewed July 9, 2014
MrBudha Dallas, Texas
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823 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Wyndham San Antonio Riverwalk
See the most recent reviews
El Paso, Texas
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 8, 2014

I stay in the wyndham tjis past weekend for 4th of july.. the valet attendants were nice and geniuene even though they were extremely busy. A few guys that stood out were genaro i believe he is the supervisor, and john. The checkin pricess was pretty quick considering they had a full house. the young lady checking me in was... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

mspiggy05, Thank you for recognizing the service of Genero and John in valet. I look forward to sharing your comments with them personally. I am sorry that you did not have hot water. Occassionally guests have trouble with directing our faucets properly for the temperature they desire. This may have happened in your case, as we did not have other... More 

San Antonio
1 review
3 of 5 stars Reviewed July 8, 2014

Find another hotel - maid service came after 4pm or did not show up at all. had to call to get room cleaned. waitress at restaurant was slow, had to ask 3 times for utensils. the rooms are loud, you can hear the plumbing pipes. the decoration is outdated as well as the bed. The best part about the hotel... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Sunny X, Thank you for your exceptional comments on our newly expanded breakfast buffet extravaganza. During your next visit with us, If you would like your room serviced earlier in the day please let us know and we would enjoy accomodating your needs. I am happy to let you know that our guestrooms are currently being renovated and that by... More 

San Antonio
1 review
4 of 5 stars Reviewed July 8, 2014

no problems. clean and comfortable. minor issues such as no bottle water replaced daily in rooms. had to run water for long time to get hot water.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Rosalinde H., Thank you for your recent comments on your visit to the Wyndham San Antonio Riverwalk Hotel. I am glad you felt our hotel was clean and comfortable. The two bottled waters in your guestroom are placed in rooms for all arriving guests only, and not replaced daily throughout the stay. I just wanted to clarify. We look forward... More 

Hurst, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 7, 2014

We stayed here due to the hotel being on the river walk, as well as the Groupon deal we used. Checking in was fine, typical hotel room. But the issues I have with this hotel is the customer service we received. The morning after our first night we asked if something could be done about the A/C since even turned... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

SarahNicci, Thank you for sharing your recent customer service experience. I apologize for our lack of empathy and not servicing you effectively as you should have. I will certainly share your experience with the managers responsible for corrective actions for future guests. If you so desire, please reach out to me at Kevin.Latone@sawyn.com to provide additonal insights to the challenges... More 

Corpus Christi, Texas
Top Contributor
53 reviews 53 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 7, 2014

Let me preface this by saying I don't give "bad" reviews to hotels and have stayed all over the world. The staff at this Wyndham was extremely friendly, and that was the only bright spot. On the second day, the valet turned too close a pillar and scratched my running board. The chrome on the bottom also scraped, which means... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Rortizii, Thank you for your candid comments on your recent visit. I would like to apologize for your percieved lack of empathy relating to your vehicle being bumped in valet by one of our staff, and for the overall impact it created on your experience with us. We communicated with you again today , we have filed a claim on... More 

San Antonio
1 review
3 of 5 stars Reviewed July 7, 2014

Room 622. Negatives 1) Door hard to open - Sticks 2) A/C tolerable (Others in my party had same experience) I did not report 3) Hot water in Basin, almost none in my shower (Others in my party had same experience) I did not report 4) Did not receive maid service while there (FIFA football perhaps interfering w/ assigned duties?)... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Daniel L., Thank you for sharing your recent comments. I appreciate both the positives and also where we did not do so well, as it does provide us an opportunity for re-training and to improve for the future. We will do both. More 

Atlanta, Georgia
1 review
1 of 5 stars Reviewed July 7, 2014

This hotel had animals welcome and the elevators reeked of a bad smell. There were several families with kids running all over. It was not close to any restaurants and the hotel restaurant was horrible.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Ck H., Thank you for recognizing we are pet frieindly. I am sorry that an odor impacted you negatively, and that we were full of families and kids when you visited with us. I would like to learn more of your restaurant experience if you would be kind enough to do so. Please email me at Kevin.Latone@sawyn.com or call me... More 

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