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Wyndham San Antonio Riverwalk

3.5 of 5
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111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
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1 room 1 guest
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1,081 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Wyndham San Antonio Riverwalk
See the most recent reviews
Lampasas, Texas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

They had a female by the name of Marci she worked for Wyndham. She went above and beyond making my husband and I feel at home. She made sure the reservations were made to the point she brought up paperwork to our room! Amazing these people must be treated great by the corporation because there is no way they would... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Joy, what a joy it was to read your very nice review about our hotel and especially your kind words about Marci and her outstanding service that she provided to you. We look forward to seeing you again on a future stay! More 

San Antonio, Texas
1 review
3 of 5 stars Reviewed January 1, 2015

1. No housekeeping/room service was available to bring a comforter up to the room had to go to front desk myself after returning about 1130 pm from the Riverwalk. Needed an extra one for a guest in the room. 2. Breakfast was an epic failure. Made it down to order food and the male cashier seems clueless and flustered. He... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Hi, I would like to thank you for taking the time to review your recent stay with us. Our Management and staff appreciate and rely on our guests feedback to help us understand the areas which need our immediate attention. More 

Cornelius, Nc
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 1, 2015

Extra charges for internet, parking and also charged a "standard" $50 fee on check in even though we did not incur any charges as we paid with a Groupon. No free coffee in lobby, charged us $2.50, really? Room was nice and hotel staff helpful, but there are other places to stay in SA.

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Hi, Thank you for reviewing our hotel. Although we do charge for parking we have one of the lowest rates in the downtown area where all hotels in this area charge for parking. I am glad that you did find the hotel nice and the staff helpful. More 

rio hondo, tx
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 1, 2015

Hotel was nice, but no free internet-$9.95 for 24 hrs, no free breakfast-$15.99 for buffet, no free parking-$28.00 for valet. The room and bathroom were extremely small and we could here the elevators all night. Even though the Riverwalk is right outside the hotel, it is still several blocks to restaurants and attractions. Add in all the extra costs and... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Hi, I wish to take this opportunity to thank you for reviewing our hotel. We do offer complimentary internet if you sign up for Wyndham Rewards which is our frequent stay program. More 

Mercedes, Texas
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 30, 2014

The hotel is in a good location to be able to walk around downtown San Antonio, we were in town to watch a show at the Majestic and its just a few blocks from there. We also walked to the Alamo and that was only about 6-8 blocks away. The hotel is in great shape and the room was clean... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

eposadas, Thank you for staying with us over the holidays. I was glad to hear our location and close proximity to the Majestic Theatre and the Alamo was convenient for you, and I appreciate your kind words regarding our attentive service. I look forward to your return. More 

Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 29, 2014

I can't say I was thoroughly pleased. However the hotel is in a great location and it did the job. The décor is nice and the hotel was pretty much clean. However, I felt that it could have been a lot better. My tub was clogged and the parking situation is absolutely a lose lose. You will need to be... More 

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

mrsdscott, Thank you for visiting with us for your recent Wedding Anniversary. Congratulations! I apologize that you experienced a clogged toilet during your stay. I am hopeful you called us to correct it, as we would have done so within 15 minutes of being made aware. We do charge for parking like most other downtown hotels.We respect your opinion to... More 

Lexington, Texas
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed December 28, 2014

Room was neat and clean. Bathroom floor looked dirty but staff said some maintenance had been done and it was actually glue and that they had received a lot of phone calls about it. So I would suggest they take the time to clean up those floors before booking them again. Mattress was really uncomfortable (too firm). Bathroom door is... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Christine K., Thank you for having visited with us at the Wyndham San Antonio Riverwalk Hotel during the holidays. I was glad to hear you enjoyed yourself. I appreciate your comment on the various services we provided and the glue residue you observed in your guestroom. It was likely from our recent guestroom renovation. If you would be so kind... More 

Austin, Texas
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 28, 2014

This is a solid 3 star property. Positives include 1) staff is friendly and helpful. 2) they are a full service hotel. The negatives 1) the property is dated. They tried to put some lipstick on the pig (like installing premade counter and sinks in the bathroom, but not redoing the shower, or putting in new lamps and headboard in... More 

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

aquafria, Thank you for your staying with us recently. I do want you to know the area surrounding our hotel is safe. Like most hotels in downtown San Antonio and many other major cities, we do charge for parking, internet etc. As a point of clarification, we did in fact replace our lamps and headboards during our renovation. Most all... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 28, 2014

We wanted to go visit San Antonio so we looked for a 4 star hotel that felt would be clean, comfortable, safe and good value. So we booked a place on Travelocity, which may have been part of the problem. We were told online that breakfast parking and wifi would be complimentary. When we arrived they wanted $23.75 a night... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Jeff W., Thank you for your recent visit with us. I would recommend to both you and other travelers to book directly through the Wyndham or other hotel company websites for future reservations. I don't know why Travelocity would have told you that you would receive free breakfast, parking and internet. This is where problems do occur when potential customers... More 

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