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Wyndham San Antonio Riverwalk

3.5 of 5
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111 Pecan Street East, San Antonio, TX 78205 (Formerly Crowne Plaza San Antonio Riverwalk)
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Wyndham San Antonio Riverwalk
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Ranked #143 of 353 Hotels in San Antonio
A recent review
4 of 5 stars reviewed 2 days ago
facilitydude Westfield, Massachusetts
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880 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Texas City, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Went through 2 rooms in one night due to the air conditioning not working. Then to solve the problem, they send a box fan. A BOX FAN!!! The room was so warm that the fan only moved hot air. A second call was made and they finally assigned a new room. Completely unbelievable. I didn't expect this from such a... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
Westfield, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Had some bumps in the road at the start getting free-breakfast vouchers and the room key to work in the self parking garage. Staff was very friendly, courteous and willing to help. Concierge service is exceptional. Rooms are great. Very close to the river walk and minutes to all the restaurants and attractions there. Restaurant staff was exceptional. Irene and... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Facilitydude, We’re glad you found extraordinary comfort, value, and entertainment in your recent visit to Wyndham Riverwalk, San Antonio. We are glad that our Concierge, Rene, and Irene provided exceptional service to you. This is something they take very seriously and we will be sure to let them know you said so! Thanks for including us in your travel plans.... More 

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

came back with family for a long week of vacation here and on the coast place still looking super immaculate and staff is more friendly with the exception of some of the front desk staff that had become rude and not having idea of what they are doing upon out arrival we were greeted by Diana at the valet, great... More 

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Marcusking736, We appreciate you sharing such detailed observations with us and fellow travelers online. We are glad you had a good stay, but sorry about the small obstacles you encountered. It is through honest conversation that we’re able to assess our performance, and ensure the total satisfaction of our guests when they stay with us at the Wyndham Riverwalk. Thank... More 

Austin, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I was double charged for self park and for valet parking and was charged for a meal in the cafe that I did not purchase. After discussion with the desk, these charges were corrected. The hotel location is too far north on the riverwalk and is not convenient to major attractions on the riverwalk. There were a lot of street... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Jim R, We appreciate you sharing such detailed observations with us and fellow travelers online. It is through honest conversation that we’re able to assess our performance, and ensure the total satisfaction of our guests. Thank you. More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

From registration to room service, customer care was amazing. The hotel staff was friendly, attentive, and willing to serve at every turn. Thank you Wyndham San Antonio.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

William H, We’re glad you had a wonderful time at Wyndham Riverwalk. It was an absolute pleasure to host your recent visit to San Antonio, and we look forward to your return! More 

Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Everything was great except for the wifi. I could never connect even with a 30 minute conversation with your tech support. They never did fix it during my stay. I would not stay here again because of that which is ashame because everything else was good.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Gary A, We are glad you found comfort in our Hotel. We hope the Wi-Fi troubles you experienced will not overshadow our amazing property. Please feel free to contact us with any additional concerns. We welcome you back for a second chance to stay! More 

Circle Pines, Minnesota, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

We took advantage of Wyndham's timeshare deal. For spending time hearing about their timeshare sales presentation we received two nights at one of their properties ( we chose the Wyndham San Antonio Riverwalk location) for $99.00 and two $25.00 vouchers to eat at our choice of six different places and $16.50 to cover the cost of two boat cruise tickets.... More 

Was this review helpful? Yes
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Ginger E, We’re glad you found extraordinary comfort, value, and entertainment in your recent visit to Wyndham Riverwalk, San Antonio. Thanks for including us in your travel plans. We enjoyed serving you! More 

Morgan City, Louisiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Nice hotel in a great location. I spent nearly 3 weeks there and found the staff very helpful. There were several issues that seemed to haunt my stay though. My keep card kept losing it's magic. I had to get new cards about 7 times. It was frustrating because I was on the 19th floor and had to come back... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
GM-KevinLatone, General Manager at Wyndham San Antonio Riverwalk, responded to this review

Anthony B, Thank you for appreciating our attentive guest service! It’s unfortunate to learn that our room locks and Wi-Fi accessibility both fell below expectations, and negatively impacted the remainder of your time on property. We welcome you back as we can assure this will not happen again. Thanks! More 

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