There are no safes in the room.... my camera and iPod came up missing and over a month since my stay, I am being notified that they will not replace my belongings due to insufficient evidence.....as the employee whom accessed my room from house keeping never showed back up to work when she was asked to come in for questioning........ more

After researching all the hotels on the Riverwalk for a family vacation, we decided to take a gamble and book our reservations on Hotwire. The 5-star hotel which we were "assigned" turned out to be the Crowne Plaza. The location was a disappointment since it was at the furthest possible end of the Riverwalk - far away from the "action"... more

I stayed at this hotel while attending a conference being held at the main convention center. It is true that the hotel is on the riverwalk, but it's about a mile or so from where the 'action' is. There is a water taxi/bus that will pick you up right outside of the hotel and take you to the heart of... more

Hotel is a solid 3 star with a helpful staff but our problem was the location. When we booked this room we were told by the reservation operator through the hotel that the hotel is on the riverwalk. The true answer is Yes and No. The Crown is next to the undeveloped section of the riverwalk. You cannot access the... more

Avoid this hotel. Don't even think about staying here at any price. Everything except the staff was a major disappointment. Guest rooms were filthy. Hair in the showers. Beds were hard as boards. Cheap amenities in bathrooms. Expensive add-on charges (i.e. parking, etc.). Worst excuse for a fitness center I've ever seen. It seemed like the hotel was about to... more

We stayed at the crowne plaza for two nights during the week. It is about a ten minute walk to the resturant section of the riverwalk and about a 15-20 minute walk from Alamo plaza. The staff was extreamley friendly and pleasant. The room was very clean. The hotel is "a ways" away from the "action" so to speak, so... more

Truly enjoyed the hotel - beautiful lobby and the staff was extremely accomodating from the moment you came in. The bell staff were always helping us in recommending places to see and places to eat. Front desk staff were always very friendly as my husband asks a ton of questions. We enjoyed our location as we walked to main area... more

I reserved my room over two months ago and when I read reviews I was pretty nervous. I have stayed at many hotels on the riverwalk and feel that I have a firm grasp in regards to what to expect. Some of the reviews that worried me were about the safety of the area. It is important to understand that... more

Newly renovated. Room clean, bed very comfortabe. Room service reasonable, fast and good selection. Recommend to pay the extra $10.00 for breakfast to be included in your room price. Fresh Salsa and pico de gallo for your eggs. Riverwalk water taxi stops outside of the back of the hotel . 18th floor room had a fabuous view of downtown san... more