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Residence Inn San Antonio Downtown / Market Square

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628 S Santa Rosa Blvd, San Antonio, TX 78204
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Residence Inn San Antonio Downtown / Market Square
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Residence Inn San Antonio Downtown / Market Square
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99 reviews from our community

Traveler rating
    41
    28
    16
    10
    4
See reviews for
43
8
2
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alamogordo, New Mexico
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for five days and we were really pleased with the property. The rooms are clean and well kept. The staff is great as well. I used the Marriott mobile check in and everything was ready when I walked through the doors. Once the desk staff got my information my key and room were ready. It was great... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Retrofire, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, ALEXIS MONTES Front Desk Supervisor Residence Inn Market Square alexis.montes@whitelodging.com 210-231-6000 More 

Huntington Beach, CA
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this property every chance I get when traveling to San Antonio for business. The staff is great, the rooms and property have just been updated. It is close to most anything you want to do in SAT downtown with an easy shuttle a few steps away to the River Walk and other places. I see a lot... More 

Was this review helpful? Yes 1
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear hbmjh43, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team... More 

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 days and had agreat stay. Good clean rooms, close to downtown and the riverwalk. Breakfast was good and the social hours during the week hit the spot. Staff was very friendly at the front desk. Jerry was especially helpful in taking car of us. Couldn't,t be happier with experience.

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Scott G, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the... More 

Dallas, Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This visit occurred over Spring Break 2015. The great customer service began as soon as we walked in. We checked in quickly and we were on our way to our room within a few minutes. We had some difficulty getting into our building (across from the lobby) because the room key readers at the building entrance were a bit temperamental.... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear C N, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the... More 

Top Contributor
116 reviews 116 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed February 15, 2015

The staff at this Residence Inn were all fabulous. Everyone we came into contact with all had such a great attitude and willingness to help. The location is close to the Alamo, Riverwalk and the highway....easy place to stay.

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2 reviews
5 of 5 stars Reviewed January 23, 2015 via mobile

The room was clean, comfortable and newly remodeled. There a nice kitchenette with dishwasher, full-sized refrigerator, coffeemaker, microwave oven and basic dishes. Also a spacious office area. The main (queen) bed and sofa were comfortable, but the pullout bed was lumpy. The breakfast was worth the stay with a variety of good hot food. The light from vanity may bother... More 

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Houston
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015 via mobile

Checked in on Christmas Day. Jerry was our front desk clerk her was totally Awesome! Very nice staff, even stayed an extra day, can not remember the front desk clerks name on Dec. 26th in the afternoon but much props to her she accomodated us on staying another night. Only downfall was breakfast could be a little better in flavor... More 

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North Platte
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 1, 2015

Clean, comfortable, well-equipped suites--perfect for the 6 families in our group. We came to San Antonio to celebrate our 50th wedding anniversary and chose this hotel as our headquarters. Little did we know we had picked such a gem. Free parking! Nice-sized suites for families. Meeting room that served as our gathering place.Within walking distance to several attractions. Very helpful... More 

Was this review helpful? Yes 1
Portland, Texas
Top Contributor
78 reviews 78 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 19, 2014 via mobile

What a gorgeous hotel. The freshly remodeled room did not disappoint me. The bed was comfortable. The room was beautiful. I love the new look. Breakfast was incredible. The young man who checked us in was very pleasant. I will be back!

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Austin, Texas
Top Contributor
117 reviews 117 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 9, 2014

This trip had two purposes, one was to celebrate an anniversary and the other to use an expiring certificate. I chose this hotel because of the free parking and the good reviews. Originally, our reservation was for November 5th but we changed it due to the heavy rains. We arrived on the 6th to be greeted by Jerry Garza at... More 

Was this review helpful? Yes 1
Residence_Inn_Hotel, General Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Thank-you for your business! I appreciate the feedback on both positive aspects of your stay and areas of improvement. More 

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