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Residence Inn San Antonio Downtown / Market Square

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628 S Santa Rosa Blvd, San Antonio, TX 78204
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Residence Inn San Antonio Downtown \/ Market Square
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132 Reviews from our TripAdvisor Community

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Christopher M. Raine
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

All of the staff were so kind! They always carried a smile! Kind staff- always smiling! The happy hour in the evening was so nice... The cornbread was awesome :) the hotel is clean! The room was big and had a dishwasher for long term stays

Helpful?
Thank Christopher R
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Located outside of central downtown San Antonio. Good long term type of stay (stayed over a month). Had kitchen and living room area. Food on Monday and Tuesday not to bad but not fine dining. Small pool but good for little kids. Biggest complaint was the mosquitoes and bugs outside of hotel. I got eaten alive a few times. Service... More 

Helpful?
Thank Stacie M
Denver, Colorado
Level Contributor
265 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Jerry and Stormi at the front desk were fantastic. Room was typically good.... Lots of room. I could swear I could hear the lobby Muzak in my room all night... Very faintly. My wife could not hear it. Management should turn off the Muzak after 10 pm. I am sure the staff would appreciate not hearing it also.

Helpful?
Thank kyle s
Auckland, New Zealand
Level Contributor
11 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This place is reasonably located. It was about a 15-20 minute walk to the River Walk restaurants, that's fine for those who are walkers, which we are. The rooms are a good size with a kitchen and sitting room area. I thought the bathroom was a bit tiny for such a good size room. I found the fridge a bit... More 

Helpful?
Thank Karen D
Michelle S, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Valued Guest, We would like to discuss your experience further. Please contact the hotel at your earliest convenience and ask for the Manager On Duty. Thank you for your feedback and we look forward to speaking with you soon. Michelle S. More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The hall had a funny odor and even if we notified the manager, they did nothing about it. The beds make a squeky sound but above all the breakfast is really good, eggs, pancakes, muffins, bagels, oatmel, really make a difference! Wish the sofa bed would be more confortable and have more pillows available for the whole family.

Helpful?
Thank Pilar P
Michelle S, Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Pilar P, Thank you for taking the time to share feedback with us regarding your recent stay. We are glad that you enjoyed your breakfast! Please accept our sincere apology for the hall odor and bedding dissatisfaction. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with... More 

Pittsburgh, Pennsylvania
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 6, 2015

Pros: This hotel is located near market square and a block from the newly opened HEB grocery store. The rooms have a kitchenette with pans and dishes, so cooking is an option here if you get tired of restaurant food. The queen suites with a separate living and bedroom area give it a homey touch. Laundry facilities and complimentary detergent... More 

Helpful?
Thank Kamana2014
Pearland, Texas
Level Contributor
353 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed October 28, 2015 via mobile

I've stayed at many Residence Inn locations but this was my first stay here. The biggest thing I didn't like about it was I had to get a studio queen suite. I've looked this location up before and every time I've looked it up all they had was queen suites. Just a little small for my tastes. Positive thing is... More 

Helpful?
Thank Jonfo1969
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

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Spencerport, New York
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 26, 2015 via mobile

I haven't stayed here for 3 years..... but can say that not much has changed. The suite and common areas look pretty battered. Last time we had issued with the TV remotes and A/C. This time was told the elevator hadn't worked for 2 weeks but I could have an upgraded room on the 1st floor right inside the door... More 

Helpful?
1 Thank SilpadaGirl
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Valued Guest, I'm so sorry to hear about your most recent stay. I apologize you were disappointed in your stay at the Residence Inn. We are happy to let you know that the elevator has been fixed. We hope you will give us a second chance! Alexis Montes Front Desk Supervisor More 

Long Beach
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 24, 2015

Two female cousins and I stayed here for 3 nights while visiting San Antonio. The room, actually suite, was great with 2 bedrooms and 2 baths, 3 tvs, a full kitchen and living room. The staff was wonderful -- very helpful and willing to help with any problems such as directions or help with Wi-Fi. That said, the Wi-Fi was... More 

Helpful?
Thank DoreenRW
Fairfield, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 5, 2015

I was in San Antonio for a while for my job and I'm so glad I stayed here! The rooms are nice and big. The entire staff is very friendly and I liked the free food and drinks Mon-Wed!! Another thing that prompted me to write a review is the fact that I forgot my favorite swim suit :( but... More 

Helpful?
1 Thank Maria P
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Maria P, Thank you so much for your feedback! I'm so glad Gracie helped you get your items back. We know what it's like to leave something behind and how great it is for someone to return it. We hope to see you on your next trip to San Antonio! Alexis Montes Front Desk Supervisor More 

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