I usually like the Residence Inn brand, and while I appreciated the two bedroom suite upgrade, being a single traveller, this could not make up for the fact that when I checked in after arriving late due to a thunderstorm in San Antonio I was checked into a room that was under repair. Coffee cup, caulking guns and dirty rags...
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Dear Jeff, thank you for bringing your experience to our attention. We are sorry and embarrased that you found your room unacceptable. We work very hard to maintain our guest rooms and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. We hope you will consider staying with us again and give us the opportunity...
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Called front desk multiple times to ask that they address an obnoxiously loud room across the hall from us. Never happened, so I couldnt sleep.
Thank you for your review of our hotel! We would like to sincerely apologize about your experience with the noisy neighbors across the hall from your room. We have taken this opportunity to train our front desk staff on how to properly handle similar situations in the future. We hope you will give us a second opportunity to show you...
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We stay at Residence Inns all over the country... this one is typical of most. Nothing to complain about, and nothing to get excited about. We only stayed for 1 night, so we missed the happy hours and weekday activities.
Thank you for your feedback and review of our hotel! We are thrilled to hear about your loyalty to the Residence Inn by Marriott brand during your travels across the country. We hope that you will have the opportunity to take advantage of our complimentary evening reception during your next visit!
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Myself and my crew of 80 people all stayed at the MRI and it was great. The staff was great and kept the rooms very clean. The Sales staff was great to work with to accomodate all of our needs. We will stay here again for sure, hopefully sooner than later San Antonio was great!
I was at this hotel...
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Thank you for your wonderful review of our staff and our hotel! We are so pleased that you enjoyed your room, as well as the service our staff provided. We strive to treat every one of our travelers like the VIPs you truly are to help you feel at home and stay comfortable while you are our guest. We look...
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This is one of the best hotels I have stayed at because of the staff. I have never met nicer, more helpful people, and I travel a lot! Recommend it just because of them!
The Staff get 5 stars. In the end the average score comes from the property itself. I read the other reviews and was surprised to see comments about new carpets and of anything being updated. I can only assume that some of the rooms have been updated. My husband was there on business for 2 weeks in early October, 2011...
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We stayed at the Residence Inn for a few days and enjoyed the stay. The amenities include free parking, internet, breakfast (plus free light dinner Mon-Wed). The outdoor pool/jacuzzi is a nice feature, and there is also an exercise room. There is even a small outdoor playground. It's not right in the heart of downtown, but it's very close. We...
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The hotel was really nice & comfortable. Very clean & well kept. I did have a little problem when i first arrived because after having unloaded all our luggage into the second floor suite...it turns out the door wouldnt lock! I have to say it was a bit inconvenient for me to have to haul all our luggage into a...
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We stoped here for just one night. We pulled in the parking lot and couldnt find the Lobby! Its in the same parking lot as the CourtYard. No sign saying check-in or lobby for the Residence. Very different. Hot-tub colder then bath water. Pool so cold you'd turn blue. T.V.'s are old ( not H.D.) The upper channels had a...
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This was a very clean hotel. The staff was friendly and accommodating, and the breakfast was always good. The room was spacious. I would recommend this hotel and will definitely stay again.
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