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Residence Inn San Antonio Downtown / Market Square

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628 S Santa Rosa Blvd, San Antonio, TX 78204
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1 room 1 guest
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Residence Inn San Antonio Downtown \/ Market Square
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117 Reviews from our TripAdvisor Community

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Traveler rating
    52
    33
    17
    11
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Oklahoma City, Oklahoma, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I visited San Antonio for the first time in mid-August and had one of the best getaway experiences ever. We checked into the Residence Inn late in the afternoon and were greeted by the Assistant General Manager Ron. We knew immediately we were in for a wonderful stay. Ron's greeting was a very warm and genuine and... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Dean J, Thank you for your positive feedback. We really appreciate your business and hope to see you again on your next trip back to San Antonio. Have a great week! Alexis Montes Front Desk Supervisor More 

New York
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Every staff member, front desk to housekeeping were super great, very motivated and professional!! However, I had issues with the lack of free shuttle service specially if it is a little far from the downtown area and other business venues (see below) and that is why I only gave 3 stars. Of course if you have a rental car, then... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Haig14, Thank you for your suggestions and feedback. We hope to see you on your next trip to San Antonio! Have a great week! Alexis Montes Front Desk Supervisor More 

1 review
5 of 5 stars Reviewed July 24, 2015

Great location, walking distance to Riverwalk, Market and general amenities. Great BBQ restaurant in the corner. Friendly service. Not a 5 star hotel in terms of service but it has all basic needs at a reasonable price. No hustle basic internet service and free parking is definitely a plus.

Was this review helpful? Yes
Ronald S, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Edgardo M, Thank you so much for your positive feedback. We hope to see you on your next trip to San Antonio! Enjoy the rest of your summer! Ronald Schoonover Operations Manager More 

Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 13, 2015

We were able to obtain the last room that was available due to a convention. Although the building we stayed in was across the parking lot from the office and breakfast area it was not inconvenient. The room was decorated attractively, pay for view movies were available and although the hotel was full, it was quiet. The check in process... More 

Was this review helpful? Yes
Ronald S, Guest Relations Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear SusanFrontier, Thank you so much for your positive feedback. We hope to see you on your next trip to San Antonio! Enjoy the rest of your summer! Ronald Schoonover Operations Manager More 

Atlanta, Georgia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 8, 2015

To say this is a much smaller Residence Inn than usual can best be demonstrated in the pool capacity - Maximum Capacity in the pool is 10 people! That should tell you a lot right there. The breakfast area is so small you barely have room for more than 3 people at once. With that said, I must say the... More 

Was this review helpful? Yes 1
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear wonderfulwanda123, Thank you for feedback. I apologize for the size of our property, but I am glad to hear that you loved our service. We hope to see you again in the future! Have a great weekend! Alexis Montes Front Desk Supervisor More 

Dallas, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 7, 2015

We, three adults, stayed one night at this location. We were received with a warm welcome. Check in was quick and easy. We reserved a bedroom suite with king bed but ended up with full sized bed. Not sure what happened there. But because of all the other accommodations we didn't bother addressing hotel staff. We fit perfectly. The breakfast... More 

Was this review helpful? Yes
Ronald S, Guest Relations Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Ibjetsetter, Thank you so much for your feedback. We hope to see you on your next trip to San Antonio! Enjoy the rest of your summer! Ronald Schoonover Operations Manager More 

Richmond
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 6, 2015

The ONE negative I have is the thin walls. I could hear every word from our night owl neighbors and every trickle of water from above us. The GOOD things about this hotel: 1. The pool. I forgot my pool toys and floaties, but they has some! 2. The playground had mosquitos, but they had bug spray :) 3. The... More 

Was this review helpful? Yes
Ronald S, Guest Relations Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Ryan H, Thank you so much for your very thorough and detailed feedback. We hope to see you on your next trip to San Antonio! Enjoy the rest of your summer! Ronald Schoonover Operations Manager More 

1 review
5 of 5 stars Reviewed July 5, 2015 via mobile

Great staff and awesome customer service! Staff goes above and beyond. Extremely family friendly environment with hot breakfast. Its only a few blocks away from the market square. We will definitely return on our next vacation!!

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Berenice M, Thank you so much for your positive feedback! We're so glad you enjoyed your holiday weekend with us and can't wait to see you on your next trip to San Antonio! Have a great week! Alexis Montes Front Desk Supervisor More 

Lubbock, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 29, 2015

We had the Bedroom Suite with Queen bed and sofa bed. Great room for family of 5! Sofa bed was a little hard so kiddos chose to sleep on couch. All towels and linens were very clean and fresh and well as the room. Didn't need the kitchenette but noticed it has everything. Fridge was great size and very clean... More 

Was this review helpful? Yes 1
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear BTienda, I'm so glad to hear that you enjoyed your weekend with us! We greatly appreciate the positive feedback and hope to see you again on your next trip to San Antonio. Have a great day! Alexis Montes Front Desk Supervisor More 

Fort Worth, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 23, 2015

I've stayed at this location twice and both times the staff was very friendly, helpful and customer oriented. They really do go above and beyond to say Hello everytime you pass through the lobby and check on how your stay is going. My parents needed information on some of the local attractions and they were very helpful in providing us... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear DFWdealTraveler, Thank you so much for your positive feedback. We greatly appreciate your support and business. We hope to see you on your next trip to San Antonio! Alexis Montes Front Desk Supervisor More 

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