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Residence Inn San Antonio Downtown / Market Square

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628 S Santa Rosa Blvd, San Antonio, TX 78204
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Residence Inn San Antonio Downtown / Market Square
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Residence Inn San Antonio Downtown / Market Square
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110 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (34)
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    (23)
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5 of 5 stars Reviewed 2 days ago NEW via mobile

Great staff and awesome customer service! Staff goes above and beyond. Extremely family friendly environment with hot breakfast. Its only a few blocks away from the market square. We will definitely return on our next vacation!!

Was this review helpful? Yes
Lubbock, Texas
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We had the Bedroom Suite with Queen bed and sofa bed. Great room for family of 5! Sofa bed was a little hard so kiddos chose to sleep on couch. All towels and linens were very clean and fresh and well as the room. Didn't need the kitchenette but noticed it has everything. Fridge was great size and very clean... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear BTienda, I'm so glad to hear that you enjoyed your weekend with us! We greatly appreciate the positive feedback and hope to see you again on your next trip to San Antonio. Have a great day! Alexis Montes Front Desk Supervisor More 

Fort Worth, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this location twice and both times the staff was very friendly, helpful and customer oriented. They really do go above and beyond to say Hello everytime you pass through the lobby and check on how your stay is going. My parents needed information on some of the local attractions and they were very helpful in providing us... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear DFWdealTraveler, Thank you so much for your positive feedback. We greatly appreciate your support and business. We hope to see you on your next trip to San Antonio! Alexis Montes Front Desk Supervisor More 

Madison, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Came to check in at another Marriott Property, room was booked on price not points as requested. The Residence Inn staff took the process in hand and not only made rooms I previously could not book on line happen but with a bonus. What a professional group Jerry and Manny. If all hotel chains has such conscientious staff like these... More 

Was this review helpful? Yes 1
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Steve A, Thank you so much for your positive feedback. We're proud to say our award winning staff is one of the best and works hard to make your stay a memorable one. We greatly appreciate your business and hope to see you on your next trip to San Antonio. Have a great week! Alexis Montes Front Desk Supervisor More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Our stay at the Residence was very enjoyable. The staff was incredibly friendly, got us checked in quickly and made sure we were comfortable during our stay. The hotel itself was very clean and in a great location, walking distance from the river walk and market.

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alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear JEssKFro, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team... More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

This wasn't as big or as new as other Residence Inns I have stay in, but what they lacked in size they made up for in hospitality. The staff was amazing!! Kind, friendly and always smiling. We went there for my sons birthday. the day of his birthday it rained and ruined his plans of going to the water park.... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Mr. Zavala, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. I'm so glad your family had a great time and that your son had a happy birthday here in San Antonio. We'll try our best to keep the rain away when ya'll come back next year :) Sincerely,... More 

1 review
5 of 5 stars Reviewed May 22, 2015 via mobile

Gov't traveler in town for a week-long conference. This wasn't the hotel recommended by the organizers due to proximity and distance from conference, but I chose this hotel. I've NEVER had a bad experience at a Res Inn, and Downtown/Mkt Square was beyond great. Immediately felt welcomed - not just when initially checking in, but each time I walked in... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear GUEST, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed May 21, 2015

Family, wife & two kids under five, had an enjoyable six day stay during May 2015. We had the two bedroom suite . Ample space, very clean, great staff and awesome breakfast. Taught me the art of adding crushed pecans to my oatmeal. The outdoor pool isn't huge but my wife and I had a blast with our one &... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Colin P, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the... More 

Sugar Land, TX
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 18, 2015

I spent a fair amount of time reading reviews before selecting my hotel for business travel. I knew for my site visits, the general location would be helpful, but after an uncomfortable trip to the Dallas area, I wanted to be as comfortable as possible in San Antonio (easy parking, comfortable traveling back and forth to my car and around... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Grifn Jen, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, ALEXIS MONTES Front Desk Supervisor Residence Inn Market Square alexis.montes@whitelodging.com 210-231-6000 More 

2 reviews
5 of 5 stars Reviewed May 13, 2015

I stayed here for "Fiesta" and for a trip to "Fiesta Texas". The hotel was very nice. I got a 2 bedroom suite. It was quite nice with a separate living area. It even had a fire place lol. Market square is not too far away just a few blocks. River walk isn't that far away either. But all in... More 

Was this review helpful? Yes
alexis m, Front Office Manager at Residence Inn San Antonio Downtown / Market Square, responded to this review

Dear Brandon B, Thank you for sharing your experience at the Residence Inn San Antonio Downtown/Market Square through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the... More 

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