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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX

3.0 of 5 6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn)
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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX
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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX
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118 reviews from our community

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    15
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    14
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67
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Florida
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed there for our son's boot camp graduation. It was very practical, as it was very close to the base. The neighborhood is not great, but one cannot have it all... The personnel was exceptionally pleasant and efficient. The beds and linen were very good. The room was comfortable. The breakfast was decent. They just refreshed the hotel, and... More 

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

my first time in San Antonio the front desk clerk ramon was just awsome great service from him need to hire more like him the girl in breakfast wasn't friendly food was cold muffin was hard like a rock I asked for a fresh one she said No there no more and walked off ...also housekeeping didn't clean our room... More 

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Chesapeake, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We were so impressed with the friendliness of the staff and the cleanliness of this hotel. The staff made us feel truly like a guest in their home. They always greeted us even if if we're just passing In the hall way. If we needed anything they responded very quickly. They always greeted us when we left the hotel and... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for your review, we will convey your message to our entire staff! We hope that we see you again soon. Please let us know if there is anything else we can do for you. Safe Travels! More 

Centerville, Utah, United States
1 review
4 of 5 stars Reviewed 1 week ago

Comfortable rooms, fantastic helpful staff, fresh cookies and coffee in the lobby! :) The property itself is just fine but it's a bit of an oasis because it's located in a sort of "ghetto" area. Paradoxically, it is the fact that it is located just outside the gates of Lackland that makes it the perfect place to stay. You can... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to share with us your recent stay.We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Safe Travels! More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The rooms were clean and all of the staff were very friendly and informative. Hot breakfast available each morning with continuous hot beverages and cookies available throughout the day. Easy access to Lackland Air Force Base & shopping areas. A copy of the current BMT Graduation schedule was provided upon check-in. Highly recommend to anyone attending USAF BMT Graduation.

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for your feedback. We will review your feedback with our staff during our next meeting. Glad you were able to enjoy Hot breakfast and cookies. Safe Travels! More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

First of all, I had problems even before I stayed there, I had to called corporate prior to arrival, I would of have cancelled the reservation but they held me hostage and said even if I don't show up I will be charged. I had no other choice but to stay there. I was informed by there customers service that... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great people; great rooms; great food.... Wonderful to military families... I'd go there again.. Easy access to Lackland! They helped us out big time. We were booked next door at RODEWAY INN .it was terrible..went next door to CIS and they graciously set us up with two rooms. Each day breakfast was hot and many choices...they also let us use... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! More 

Maine
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We were very pleased with our stay. Clean and well maintained hotel. It is not a newly renovated hotel and has a few minor repair needs, but nothing that would concern me. Front desk staff were very helpful. We especially loved, Steven or "Stevie." He went out of his way to give us local information and be sure we knew... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your stay. Hope to you see in future! Safe Travels! Akta Patel More 

Baltimore, Maryland
Contributor
14 reviews 14 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 9, 2014

This hotel was clean, and had plenty of space for me to store and prepare food. A little rough around the edges however. Consider: -I came back to the hotel one day to find my room's door left ajar, as in open!!!!! Room service forgot to close it. -A corner of the desk was broke and was so sharp it... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to give us your feedback. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014 via mobile

We stayed here for an Air Force graduation and the stay was amazing. The hotel was clean and the staff was friendly and very helpful. The location isn't the best but none of our stuff was bothered with. We parked in between the cameras. It's only about 3-4 minutes from base. Breakfast was really good and we enjoyed the pool/hot... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for choosing our hotel while you were here for Airman Graduation. We appericate your feedback. We are happy to hear you were able to enjoy Breakfast during your stay at our hotel. Hope to see you in future. Thank you Akta Patel More 

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Additional Information about Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX

Address: 6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn)
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX 3*
Number of rooms: 74
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Also Known As:
Holiday Inn Lackland Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn
Lackland Holiday Inn

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