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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX

3.0 of 5 6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn)
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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX
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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX
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123 reviews from our community

Traveler rating
    53
    31
    15
    9
    15
See reviews for
71
7
7
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jamestown, Tennessee
Contributor
18 reviews 18 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can you say except excellent, excellent customer service!! If we have an opportunity to go back to San Antonio I would stay at this place again and again. Even though they were remodeling we thoroughly enjoyed the days we spent there. All of the staff were great. Seth gets a 10 for exceptional customer service and excellent customer satisfaction.... More 

Was this review helpful? Yes 1
Tremont, Pennsylvania, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

My mother and daughter and myself stayed at this hotel last week we attended my oldest daughters graduation from lacklands BMT our last day together we took our airman on the riverwalk upon returning to our hotel we entered the room to not only had it been cleaned up but my airmans jewelry from a packed suitcase I brought for... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently. Please contact us directly at 210.678.0444 to discuss future. We... More 

Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 27, 2014

The hotel is being renovated, and is very clean. The staff were over-the-top helpful, accomodating and willing to do anything to make my stay trouble free. It is very close to Lackland AFB, which was perfect for me since most of my work was on that base.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel and our staff were able to help you. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels... More 

Melbourne, Florida
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 17, 2014

We stayed there for our son's boot camp graduation. It was very practical, as it was very close to the base. The neighborhood is not great, but one cannot have it all... The personnel was exceptionally pleasant and efficient. The beds and linen were very good. The room was comfortable. The breakfast was decent. They just refreshed the hotel, and... More 

Was this review helpful? Yes 3
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you were able to relax and enjoy your stay. We will pass your comments to our team. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when... More 

henderson, United States
1 review
5 of 5 stars Reviewed December 16, 2014

Hotel was very clean. The price for a four night stay was only 289.00 total. Provided breakfast and handed out printed out directions. Hot tub was warm and very clean. This hotel is an excellent choice for parents going to Lackland Air Force Base to see their children graduate.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Safe Travels! More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2014 via mobile

my first time in San Antonio the front desk clerk ramon was just awsome great service from him need to hire more like him the girl in breakfast wasn't friendly food was cold muffin was hard like a rock I asked for a fresh one she said No there no more and walked off ...also housekeeping didn't clean our room... More 

Was this review helpful? Yes 1
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We do not have any one Name Ramon on our team, and I assure you we will reach out to other Country inn and... More 

Chesapeake, Ohio
1 review
5 of 5 stars Reviewed December 5, 2014

We were so impressed with the friendliness of the staff and the cleanliness of this hotel. The staff made us feel truly like a guest in their home. They always greeted us even if if we're just passing In the hall way. If we needed anything they responded very quickly. They always greeted us when we left the hotel and... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for your review, we will convey your message to our entire staff! We hope that we see you again soon. Please let us know if there is anything else we can do for you. Safe Travels! More 

Centerville, Utah, United States
1 review
4 of 5 stars Reviewed December 5, 2014

Comfortable rooms, fantastic helpful staff, fresh cookies and coffee in the lobby! :) The property itself is just fine but it's a bit of an oasis because it's located in a sort of "ghetto" area. Paradoxically, it is the fact that it is located just outside the gates of Lackland that makes it the perfect place to stay. You can... More 

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to share with us your recent stay.We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area! Safe Travels! More 

San Antonio, Texas
1 review
5 of 5 stars Reviewed December 2, 2014

The rooms were clean and all of the staff were very friendly and informative. Hot breakfast available each morning with continuous hot beverages and cookies available throughout the day. Easy access to Lackland Air Force Base & shopping areas. A copy of the current BMT Graduation schedule was provided upon check-in. Highly recommend to anyone attending USAF BMT Graduation.

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for your feedback. We will review your feedback with our staff during our next meeting. Glad you were able to enjoy Hot breakfast and cookies. Safe Travels! More 

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Additional Information about Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX

Address: 6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn)
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX 3*
Number of rooms: 74
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Also Known As:
Holiday Inn Lackland Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn
Lackland Holiday Inn

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