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All 351 San Antonio hotels

Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX

3.0 of 5 Hotel   |   6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn) (Far West Side)
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Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX
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63%
Ranked #259 of 351 hotels in San Antonio
A recent review
4 of 5 stars Reviewed May 21, 2014
kinichaha Port Charlotte, FL
  • Overview
  • Reviews (91)
  • Photos (37)
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  • Room tips (19)
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91 people have reviewed this hotel

Traveler rating
    35
    21
    14
    8
    13
See reviews for
49
6
6
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
1 review
1 of 5 stars Reviewed June 7, 2014

It bring terrible experience to me during my stay between 24th May and 26th May 2014. My personal stuff are missing in the hotel and the hotel can not find it and called "911" for my angry with them. It is unbelievable.

Was this review helpful? Yes
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectatio More

Port Charlotte, FL
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2014

When I made the booking it was Holiday Inn, by the time I arrived it Country Inn & Suites and construction and upgrades were in full swing. The good news is Country Inn & Suites did have my reservation, so there was no issue here. There were some minor distractions with the work crews, but all in all it was... More

Was this review helpful? Yes 1
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to let me know how your stay was and I would also like to "Thank you" for choosing us for your hotel needs. Hope to see you in future. Once again, Thank You More

Birmingham, Alabama
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 1, 2014

Although hotel was in the middle of updates the only complaint about hotel itself was there is no elevator. Staff was great and being close to Lackland was great! The bed was comfortable & room was clean. It is not in the greatest area but I wanted close to Lackland. I would stay there again if I needed to. I... More

Was this review helpful? Yes 1
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to let me know how your stay was and I would also like to "Thank you" for choosing Country Inn & Suites Lackland for your hotel needs. Hope to see you in future. Once again, Thank You More

Chicago
Contributor
19 reviews 19 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed March 3, 2014

This hotel is in great need of updates. The toilet in our room had a movable seat, soiled bowl and dirty base. One lamp over the bed did not work, and the lamp by the chair had a very loose connection. The carpet was filthy. We found not having an elevator is a big pain. I must say the staff... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Dear rnlmcs, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

new jersey
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 3, 2014

My family stayed here January 29 - February 3. First and most important this hotel is in a very unsafe area. There is industrial type buildings, with barbed wire and guard dogs at night, surrounding this hotel. All the adjacent buildings are tagged with graffiti and spray paint. My son drove 2 blocks away to a convenience store and the... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Dear toes-n-sand, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding... More

Canyon, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2014 via mobile

This is a no frills hotel! Very close to Lackland, clean rooms and comfortable beds. Love that they have flat screen tvs. The hot tub felt great. Did not use the pool because it was too cold. I like that there is a lounge on the premises. Would stay here again!

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to share your experience. Sounds like you had a great stay. Once again Thank you staying with us. Akta Patel More

Roebuck, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 1, 2014

My son graduated 12/27/2013. The staff was very friendly and helpful. The hotel was located close to Lackland AFB. Travel time to Valley Hi gate was 5 minutes or less (6:00am). I didn't eat in the restaurant. The room was clean and comfortable. Although I don't expect to be back in the area, I would consider staying here again if... More

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to share your experience. Sounds like you had a great stay. Hope to see you in future. Akta Patel More

Fort Worth, Texas
1 review
5 of 5 stars Reviewed December 14, 2013

Our nephew was graduating on 7/14 at Lackland. The staff at the Holiday Inn Lackland went beyond to make this the most happy experience for us. The room attendants were great, and one person stood out, Thank You Steve, you can cook an awesome breakfast, and your attention as a bartender was was great, you made us feel at home.... More

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to let me know how our staff employee went beyond to make your stay memorable. We will let our staff know and specially Steve about his service. "Thank you" for choosing The Holiday Inn Lackland for your hotel needs. If you should ever be in the area please call me to discuss rates. Once... More

San Antonio, Texas
1 review
5 of 5 stars Reviewed December 13, 2013

I had a nice stay at the lackland holiday inn. The staff was nice and friendly, the location was great (right next to the air force base), and this was all at a reasonable price. Definitely recommend to anyone in the Lackland area and looking forward to another stay!

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

Thank you for taking the time to let me know how your stay was and I would also like to "Thank you" for choosing The Holiday Inn Lackland for your hotel needs. Hope to see you in future. Once again, Thank You. Akta Patel. More

Houston, Texas
1 review
1 of 5 stars Reviewed December 9, 2013

We stayed here in Dec '13 for our son's graduation from AF BMT. I made the reservation online and when we checked in they said they could not help with a discount for Lackland guests. Told me I needed to check with manager the next day. Manager said no discounts, unless I had AAA or AARP. So I called HI... More

Was this review helpful? Yes
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX, responded to this review

We apologize for the inconvenience you have encountered. Graduation rates are booked directly with Air force. We regret that we have left you with a less than memorable experience and we offer our sincerest apologies for we have failed to exceed or at least meet your expectations. We will review your concern and retrain our staff to resolve guest concern. More

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Additional Information about Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX

Address: 6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn)
Location: United States > Texas > San Antonio > Far West Side
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Lackland AFB (San Antonio), TX 3*
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Also Known As:
Holiday Inn Lackland Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn
Lackland Holiday Inn

37 photos of this hotel

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Room/suite (18)
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Pool/beach area (2)
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Hotel & grounds (5)
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Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
For a Texas-sized welcome and services like free high-speed Internet access, reserve a spacious hotel room or suite at the Country Inn & Suites By Carlson, Lackland AFB (San Antonio), TX. This hotel is just a mile away from Lackland Air Force Base and is ideally suited for family and friends attending graduation ceremonies for airmen finishing up Lackland Basic Military Training. For entertainment the whole family will love, San Antonio attractions like SeaWorld, the Alamo and River Walk are less than a 10-mile drive away. On site, enjoy a modern fitness center, a business center and an outdoor pool. Don't miss a single morning at the complimentary, hot Be Our Guest Breakfast buffet. 100% non-smoking facility ... more   less 
Number of rooms
74

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