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Country Inn & Suites By Carlson Lackland AFB (San Antonio)

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6502 West Old US Highway 90, San Antonio, TX 78227 (Formerly Holiday Inn)
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Country Inn & Suites By Carlson Lackland AFB (San Antonio)
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225 Reviews from our TripAdvisor Community

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Louisville, Kentucky, United States
2 reviews
1 of 5 stars Reviewed yesterday NEW

I booked reservations with Country Inn & Suites By Carlson, Lackland AFB through an online booking company; about 2 weeks before my son was scheduled to graduate from his Air Force BMT, I receive a letter stating he would not be graduating on time. I contacted the booking company and they called the hotel manager, who blatantly refused to cancel... More 

Helpful?
Thank QuandBu
Odessa
1 review
4 of 5 stars Reviewed 6 days ago NEW

Felt safe traveling alone and good customer service. No off-site amenities within walking distance but everything is close. Would recommend to other travelers wanting to stay close to Lackalnd AFB. Comfortable beds but some difficulty using wireless access and limited breakfast options but sufficient.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Marie V
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review

It's great to read your comments and we are delighted you enjoyed the service you experienced while staying at the Country Inn Lackland. We will concentrate on the areas you made us aware of and hope you'll reconsider staying with us during your next visit to San Antonio. Thanks again! More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Arrived for grandson's graduation from BMT at Lackland Air Force Base - this hotel is ideal for a 5 minute drive to the base. I liked the rooms - good beds, nice linens, clean, adequately furnished. It has potential... Mix up with one reservation - shown as cancelled but resolved after a scary few minutes. Breakfast buffet not so wonderful... More 

Helpful?
Thank RR2008
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review

Thank you for staying with us and for providing valuable feedback about your visit. Please accept our apology for not providing the quality stay you expect and deserve. We will concentrate on the areas you made us aware of and hope you'll reconsider staying with us during your next visit to San Antonio, Once again, our apology. More 

Waterbury, Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

My family and I visited this hotel for Air Force BMT graduation. It was listed as being close to the base and received decent reviews so we gave it a try. Okay, so I'll break it down into pros and cons. Pros 1.It is very close to the base. About 5 minutes with no traffic. It's also within 20 mins... More 

Helpful?
Thank AndreaL1118
Fishers, Indiana
1 review
4 of 5 stars Reviewed January 4, 2016

Overall, the stay was going eat. Could use a stronger internet signal in the back of the hotel. Other than that, this will be my hotel of choice any time I come to San Antonio. We all had a great time and we may be back for another graduation, if our son chooses to "Aim High" like his brother!!!

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank robertew2016
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review

Thank you for staying with us and for providing valuable feedback about your visit. We will concentrate on the areas you made us aware of and hope you'll reconsider staying with us during your next visit to San Antonio. More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 1, 2016

I'm used to staying at Marriotts and Hiltons as I often travel on business. But since this trip was for my sons Air Force BMT graduation I decided it would be best to stay as close as possible to the hotel. Being that this property has undergone renovations I took the chance and booked with them. I couldn't have picked... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank DIYM0M
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review

We appreciate you choosing the Country Inn & Suites Lackland for BMT Graduation visit to San Antonio and happy that you enjoyed our beautiful city. Thanks for sharing your compliments. Come see us again when travel bring you our way. More 

Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 31, 2015

Hotel staff did not care, dirty towels, dirty toilet, dirty carpet just unacceptable.. No breakfast at 9.00am, hotel staff did not listen to requests at check in, never again... I had stayed in other Country inns and had good service but this was the worst. Location does not help either, neighborhood does not look good or safe.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
1 Thank vacationlover2016
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review

Thank you for taking time to write your review. We apologize for the lack of cleanliness and breakfast service. We understand these things are important to our guests. We have documented your complaint, and will be working diligently with staff to ensure incidents like this do not happen in the future. More 

Irving, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 28, 2015

I was in room 231 on the 2nd floor. It was a double queen standard room that included a refrigerator, microwave, coffee maker, alarm clock & blow dryer. The beds were very comfortable with Pacific Coast down pillows & goose down comforters. They offer free breakfast every morning along with free coffee & cookies all day long. The staff is... More 

Helpful?
Thank Elizabeth T
AKTA P, General Manager at Country Inn & Suites By Carlson Lackland AFB (San Antonio), responded to this review

We're glad you enjoyed the hotel and Be our Guest Breakfast during your trip. I will make sure your compliments are passed on to the staff. Safe Travels More 

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