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All 2 Salem hotels

Hawthorne Hotel

3.5 of 5 Hotel   |   18 Washington Square West, Salem, MA 01970
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90%
Ranked #1 of 2 hotels in Salem
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Robert C Drums, Pennsylvania
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  • Reviews (1,124)
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1,124 people have reviewed this hotel

Traveler rating
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298
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
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  • French first
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English first
Drums, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There is a reason this hotel is on the National Registry, very courteous staff,centrally located. The lounge is very comfortable and a perfect place to end the day,also great restaurant. Thankful for great corner room on 5th floor,hotel is very clean and friendly,it's the kind of place you look forward to returning to at the end of the day. Free... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Robert C, Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us and appreciate your many lovely compliments for our rooms, our restaurant, and our excellent team. I will be sure to pass along your kind words to our staff. I’m pleased that you also appreciated the small gestures we believe make... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Loved the extremely friendly and helpful staff, as well as the darling room. The rooms are small as it is an historic hotel, but the square footage is listed for each room on the website. The price was better than the only other hotel in town, and reasonable. We went for quaint and accommodating. It was a great 2 night... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear 128loiss, Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that you appreciated our historic charm. Although it is true that our rooms differ from those of a contemporary hotel, we believe that the welcoming, unique atmosphere of our Hotel is worth it. I’m glad you agree! I appreciate your... More

Tampa
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

When you walk into this hotel you feel the feeling of Salem. When I went tot the counter to check in the staff were overly friendly making you feel a little out of place. Our room was not ready yet so we went into the tavern on the green the bar in the hotel. We had so much fun and... More

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Paula M: Thank you so much for writing to us. We are so sorry that you were not happy with the temperature of your room during your stay, and that you had problems with the front desk in trying to get the Wi-Fi code upon your arrival. We clearly understand that our customers come first. We did have a... More

Beverly, Massachusetts
Senior Contributor
21 reviews 21 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have lived in Salem for over 40 years. I now live a stone's throw away from the Hawthorne. Yes, the location couldn't be better for tourists. Until they built the waterfront hotel by Pickering Wharf, this was the only large hotel in Salem for many many years. During halloween, this hotel sees hundreds of thousands visitors due to the... More

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Hamburg, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We loved this hotel. Just being in a hotel with such history was great. The staff was very professional and accommodating. Our room was available early which was a big plus. We stayed in a derby room, which was perfect as it had 2 bathrooms. The rooms tend to be smaller, so keep that in mind when picking a room... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear wannago30, Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us, and that you appreciated the Hawthorne’s charm and historic atmosphere. As you mentioned, our rooms do differ from those of a modern chain hotel, and this is excellent to note for those who may not have stayed with us before. Descriptions... More

Gloucester, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Everything was just right. Andy and Ian at the front desk were personable, professional and attentive. There was a slight mix up with our check in and Andy fixed it immediately and upgraded our room for the very small inconvenience. Cody and Jonathan in the dining rooms were just great. The entire staff was friendly and professional. Room service was... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear morethanthat63, Happy birthday to your daughter! We love to hear from our guests that they felt so welcome and at home in our Hotel, and there are few compliments that we can think of that would surpass your daughter’s desire to spend her birthday with us, let alone to live here! I’m pleased you enjoyed your stay with us... More

Newport, Rhode Island
1 review
5 of 5 stars Reviewed 5 days ago NEW

I can't express enough how much we enjoyed our stay here, and so did my nine pound morkie Jack! He ordered twice off the doggie room-service menu. Also, the hotel is located right next to a beautiful park. So needless to say he was happy about that as well. The staff at the Hawthorne all very friendly and professional. The... More

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Ms_J0hns0n, Thank you for your review of the Hawthorne Hotel. It was such a pleasure to meet you and Jack. I’m glad that you enjoyed your stay with us, and that you took advantage of the beautiful Salem Common located next to the Hotel. As you mentioned, the Hawthorne is one of the few pet-friendly accommodations in the North... More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our company hosted an international symposium at the Hawthorne hotel in Salem during mid-July. The hotel is conveniently located for anyone who is flying into Boston which was an important consideration for us as we had scientists and professors from different parts of Europe and US attending the event. I am so impressed with the ambience, people, food and arrangements... More

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear SBC045, Thank you for your review of the Hawthorne Hotel. As I’m sure you can imagine, we host a number of events, both big and small, throughout the Hotel. Whether we are helping to arrange a meeting, a conference, or a dinner, our team enjoys their role in making the event run as smoothly as possible -- from the... More

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed two nights here while house hunting for our own move to the North shore. Hotel is in the heart of the historic downtown. Hotel is very clean for a historic hotel. Do keep in mind because it is a older hotel the rooms tend to be smaller but come with all the amenities you would expect.

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Chris K, Thank you for your review of the Hawthorne Hotel. I hope that your house hunting proved successful. As you noted, the Hawthorne is one of the Historic Hotels of America. For this reason, our rooms differ from those of a standard chain hotel in that we offer thirteen different room types of varying sizes and styles. Each... More

New York City, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for 2 nights, rooms and entire building is kept immaculately clean. Staff were attentive and very pleasant and friendly. The hotel has a lot of history in the area, many old photos displayed. Ate I the Tavern, Food was delicious!!! Within walking distance to a lot of attractions, also trolley nearby for a day of touring the town,... More

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Debbie H, Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that you appreciated our Hotel’s history. We are very proud to be one of the Historic Hotels of America, and as such do our best to retain that charming atmosphere while still keeping in mind the needs of our... More

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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
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Also Known As:
Hawthorne Hotel Salem

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more   less 
Number of rooms
93

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