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Hawthorne Hotel

3.5 of 5 18 Washington Square West, Salem, MA 01970
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Certificate of Excellence 2014
Hawthorne Hotel
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Hawthorne Hotel
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1,383 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Salem, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Today, as the snow continues to fall, we look forward to retreating to the warmth and comfort of the Tavern at the Hawthorne Hotel for a leisurely lunch. I am a long time resident of Salem and have come to view the Hawthorne as an extension of my home. We love the cozy (fireplaced), very affordable Tavern and the plush... More 

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Jim M, What a wonderful review of the Hawthorne, and a true testament to our Tavern that you planned to venture out in the snow to enjoy lunch with us! It has been our pleasure to have you join us not only as part of your lecture series, but for personal lunches and, of course, your surprise party. We... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We were there to celebrate my best friend's birthday. Not only did we get a room upgrade, we also made VIP of the day. Even though it's only a cute littl gesture, it made our stay extra memoriable. Charming hotel in best location, friendly and attentive employees, what not to like! We will be back!

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Ajw873, Congratulations on being selected to be our special VIP of the day and on a birthday nonetheless! I’m happy to hear that we were able to accommodate you with a complimentary upgrade. This simple gesture is only one of the ways we let our guests to know of our genuine care. To know that your stay was made... More 

Hopkinton, ma
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Hawthorne Hotel on 12/31/2014 for a wedding. What a great place it is. The hotel has this wonderful charm and very cozy. Our "standard" room consisted of a lovely four poster queen bed and a sitting area. The room was very clean and inviting. The wedding was fabulous and we rang in the New Year. When... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear disney9999, Let me just say thank you for ringing in the New Year with us! I hope the wedding festivities were memorable? We are pleased that you had a wonderful occasion to travel, and that you chose to spend the night with us. It is wonderful to know that you have found our customer service to be top notch.... More 

1 review
5 of 5 stars Reviewed 1 week ago

You can often find hotels like the Hawthorne (built in 1923) that are interesting from an historical standpoint, but don't measure up when it comes to comfort and amenities, but the Hawthorne has it all working: you feel like you've stepped back into another century without giving up 21st century conveniences and cleanliness. The front desk staff was incredibly helpful... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Jeff M, WOW! Your high regard for the historical aspect of the Hotel is impressive. We are so very excited to celebrate the 90th Anniversary of the year our property was built this year. Our “roots” are something that we take much pride in, and we are honored to be a part of Salem since 1925. Thank you for... More 

Longview, Washington
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is great. It is right next to all the top attractions in Salem. It is very well maintained. The only problem are the staff. My brother and I where standing outside under the covered entrance as it was cold and wet out. A lady who turned out to be the GM asked me and my brother for our... More 

Was this review helpful? Yes 3
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

To Maxb, and readers of Trip Advisor: Although we are pleased that you enjoyed the Hawthorne and its prime location in Salem, we were of course displeased to read the entirety of your review. It is never the intention of any employee at the Hawthorne Hotel to make a guest feel uncomfortable, especially a child who is here with us... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We spent 2 nights at the Hawthorne Hotel and loved it. Our room and the public areas were warm and very comfortable, with "old fashioned" ambience and decor which I always prefer to modern. The staff was friendly and very helpful and the service was great. The restaurant Nathaniel's was superb - delicious seafood. We also liked the location which... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Ann W, I am so happy to hear that you enjoyed our “old fashioned” décor and atmosphere. This is something that we take much pride in and nothing makes us happier than to hear it is appreciated. Your tips about the value of our rooms are most helpful to potential guests -- thank you for mentioning this! It is... More 

Canton, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First of all I always research places online and do extensive research on location,ratings,reviews and such. Once arrived from a long drive coming from Ohio we struggled to find parking which we were told was behind the building but due to weddings there was no extra space so additional parking happened to be a block or so away we had... More 

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Angie B: We are so sorry to read about your disappointing stay with us. We do apologize for the rude behavior of some of our guests that night. While we do post our Quiet Time policy, and do our best to enforce it, sometimes there are people who simply cannot be controlled. I have to wonder if you called... More 

Boston
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We live about 1 mile from the Hawthorne Hotel but for our anniversary we wanted to do something fun so we spent one night at the Hawthorne. We found this to be a very clean and charming hotel. They were very accommodating and it is a terrific location in Salem where you can pretty much walk to all the good... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear drowe214, First, let me say Congratulations! Thank you for spending your anniversary with us. I’m so pleased to hear that you enjoyed your stay. I’m also glad to hear that you found your accommodations to be clean and charming. We are always happy to hear that our guests enjoy our amenities such as free parking and free WiFi! We... More 

Naples, Florida
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Hawthorne Hotel while visiting the area and were very happy with the warmth, ambiance, and character of this historical property. The room was a very large corner room - 405 - If I remember correctly. The bathroom was very, very small; however, we understand that this is a very old building, and we enjoyed everything... More 

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Laura612, Thank you for such a wonderful review! I am so happy to hear how much you enjoyed the ambiance and warmth of the Hotel -- there is nothing else quite like it. Your comments on the comfort of our bedding are so helpful to future travelers. Your experience in specifying your needs to our Front Desk staff while... More 

Oregon
Top Contributor
72 reviews 72 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were on our second trip in 5 years to Salem for Halloween. The last time we stayed in Peabody and drive to Salem everyday was not worth it. We booked the Hawthorne in December of 2013 for our trip October 2014 because it sells out quickly. The location is perfect for all the Halloween festivities. That alone is PRICELESS!... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Travelnkitty, Thank you for your review of the Hawthorne Hotel. I’m pleased to hear that you were able to stay with us for your second trip to Salem. It is always helpful to let potential guests know of our central location and historic atmosphere; I appreciate your mention of this. As a historic Hotel, our set-up is indeed unique,... More 

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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
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Also Known As:
Hawthorne Hotel Salem

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