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Hawthorne Hotel

3.5 of 5 18 Washington Square West, Salem, MA 01970
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Certificate of Excellence 2014
Hawthorne Hotel
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Hawthorne Hotel
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1,400 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shrewsbury, United Kingdom
Top Contributor
146 reviews 146 reviews
16 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed here recently. The staff were charming, friendly and efficient. The Hotel exudes taste and charm and is beautifully kept. Our room was spotless, with a very comfortable bed and pillows. Very well situated in Salem with a good sized car park. Highly recommend.

Was this review helpful? Yes
Corea, Maine
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I visited the Hawthorne recently for a family wedding. The hotel is amazing, it exudes old fashioned style and charm. All of the lovely old features have been left, it is like a trip back in time. The huge lobby is warm and welcoming. The staff is both very professional and friendly. The food in both restaurants... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

I spent most of the month of February at the historic hotel. While there the staff made me feel as I was part of the family. Special thanks to Alison, Cody & Liz H. For making my trip to Salem one that I'll remember forever. Absolutely can't wait to return in the spring.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great Staff.. But the room was too small.. Love love that they had books in the receptionist area.. Also I love that in every floor they had sitting areas and little souvenirs.. And also live that they kept the products name still usable.. :)

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 days ago NEW

The Hawthorne is a lovely hotel. The staff is congenial and helpful. Breakfast was delicious. The homemade corn beef hash is the best I've ever eaten. Seriously, and I'm a corned beef hash connoisseur. The rooms were gracious with comfortable beds. I have fibromyalgia and slept well.

Was this review helpful? Yes
Dartmouth, Massachusetts
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Hawthorne Hotel with 3 other couples on February 21, 2015. This is a beautiful old, historic hotel across the street from the Salem Common (park). One of my favorite things was the view out the large windows at night - of the twinkle lights in the park. We had a corner room with 3 large windows,... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear RiuPalanceFans, It has been a pleasure to read your honest review. I am happy to hear that you were able to spend quality time with friends and trusted in us to make it a comfortable and relaxing experience. The twinkle lights in the Common that are lit up at night are certainly a beautiful sight to see. Our corner... More 

Waldwick, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I absolutely love this hotel, My Fiancee and I have stayed here multiple time over the past few years and never have any complaints. The historic quality of the hotel and it's central location make it absolutely perfect for enjoying a stay in Salem. The hotel and the rooms are always clean and tidy, everything is in working order, and... More 

Was this review helpful? Yes 2
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Von M, What a delight it has been to read your review! I am so pleased to hear that you have enjoyed each stay with us throughout the years. I am glad to see that in a stressful time we were quick to make sure someone would be available to help. I will make certain Liam receives some extra... More 

Bloomfield, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiance and I went up for Valentines Day weekend (Salem has a ice sculpture and chocolate festival at this time of year) and we could not have had a better experience. From the first moment we came in to the moment we left everyone was SO lovely and welcoming. We were expecting some other people and we bought them... More 

Was this review helpful? Yes 2
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Lyndsayyyy13, What a wonderful review! It has been such a pleasure to learn of your experience during your time with us. I am so glad to hear that you were able to spend this special occasion with us. There is nothing quite like hearing how “lovely and welcoming” all of our amazing staff made you feel. I am so... More 

Fairhaven, Massachusetts
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hawthorn Hotel is an older property. But, the staff make it a gem. From the young woman, Sam, who checked me in, to the waitstaff in the restaurant, they could not have been more helpful, accommodating, or pleasant. It was such a great experience, I plan to return for a pleasure trip very soon. The hotel is situated perfectly... More 

Was this review helpful? Yes 3
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Eleanor C, Thank you so much for taking the time to write this lovely review! I have to say that I am in agreement with your statement about our staff making the hotel a real “gem.” Sam, the restaurant staff and their managers will be very happy to know that they had been helpful, accommodating and pleasant during your... More 

Methuen, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Hawthorne Inn for my husband's birthday. The hotel is in a perfect location, near the shops and restaurants. The staff is top notch-pleasant, efficient and genuinely interested in making our stay a positive experience. The hotel has a quaint, classy atmosphere, and the rooms are lovely and clean. We had dinner and breakfast at their... More 

Was this review helpful? Yes 2
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear 221artist2, What a pleasure it has been to read your review. I am very happy to hear that you had a positive experience with us. It is wonderful to hear that you have found staff to be “top-notch,” our team will be pleased to hear of your compliments. It is very important for us to have team members that... More 

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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
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Also Known As:
Hawthorne Hotel Salem

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