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Hawthorne Hotel

3.5 of 5 18 Washington Square West, Salem, MA 01970
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Certificate of Excellence 2014
Hawthorne Hotel
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Hawthorne Hotel
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1,364 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

It's a perfect historical hotel, I loved our room and everything was just right. It's convient to just about everything, and the breakfast we had in the restaurant was excellent. I have only one complaint, we had no ghostly encounter!

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Salem, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW

We just held our annual customer holiday dinner at the Hawthorne and it was awesome. Our customers look forward to this event every year. The staff was great, the hotel looked fabulous and the food was delicious. Keep up the great work.

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Gilbert G, I’m so pleased to hear that you enjoyed your holiday dinner with us! We are so happy that you and your customers come back each year – that is the highest compliment you could pay us. I will make sure to let our staff know how much you have appreciated their efforts. Thank you for your compliments... More 

Swampscott, Massachusetts
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband surprised me with dinner and an overnight stay (away from our children!) for Christmas. The suite was stunning with a views of the beautiful Salem Commons and the lights. Dinner was delicious, and we even had breakfast via Room Service! We are now able to face the rest of the Christmas Season relaxed, refreshed, and renewed. It was... More 

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Elizabeth B, I’m so pleased to read this kind and warm review! We are always so happy to hear about our guests experiences. Thank you for recommending the view of the Salem Commons. It is always a wonderful view and at this time of year, the holiday lights make it extra special. I’m so glad that you had decided... More 

New York, NY
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very worried when we checked into the hotel on a December Saturday night at about 6 pm since there was a wedding party that was kind of overwhelming the lobby and all of the restaurants and whooping it up basically all over the place. However, it turned out that it was not a problem at all. We checked... More 

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Scobeaux, Thank you so very much for taking the time to give us this wonderful review! I’m so glad that you found the Hotel to be quiet and relaxing during such a busy time! We strive to make our guests as comfortable as we would want to be while traveling. We are so happy to hear that you noticed... More 

Harvard, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I stay at the Hawthorne Hotel at least twice a year, before Christmas and over Independence Day for the local festivities. I've been coming here with friends since college days and now nearly 20 years later I don't have a single negative thing to say about my experiences with this establishment. The not so nice things people say in their... More 

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Chas James R, First, I would like to just say, WOW. This review could not be any more positive and delightful. There is nothing that makes all of us here at the Hotel happier than guests that keep coming back to stay. We are so glad to hear how much you enjoy each stay with us. Our Tavern fireplace... More 

Danvers, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Now that I have your attention, You can't really enjoy the buffet nude, (unless you're having room service) but it's the best clothed buffet on the Northshore! The Hawthorne Hotel has a Grand Buffet on Thanksgiving, Christmas, Easter and I think Mothers Day. My wife and I have been to all of them, most recently the Thanksgiving buffet and are... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear jtully49, That certainly is an attention-grabbing headline! You definitely made us laugh out loud! We are pleased that you enjoyed our (fully-clothed) Thanksgiving Day Grand Buffet. It means so much to us that our guests enjoy these special holiday events and that they return to spend these occasions with us each year. As you mentioned, we also host our... More 

New Orleans, Louisiana, Usa
Top Contributor
85 reviews 85 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Salem is literally my favorite place in the world and visit usually 6 times a year. Honestly, I avoid staying here due to room size and to be honest lack of kindness from the staff. That needs improvement guys. You and the Salem inn are pretty much the only game in town. Treat people like they matter when they call... More 

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Joseph L, Thank you for your review of the Hawthorne Hotel. I’m pleased that as a past guest of our Halloween Party you have enjoyed this unique Salem event. I have to say that I was a bit surprised to find that you felt our staff was not friendly. We take great care when choosing our team members to... More 

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This lovely old hotel has a big heart. All the staff are wonderful and it is a welcoming and friendly place to stay in Salem. Within walking distance of the major attractions and restaurants in town, it's across the road from the Salem Common, very close to the Peabody Essex Museum and a short walk to the House of Seven... More 

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear GallivantAndInk, What a wonderful review! I will pass along your appreciation to our team. We are happy to hear your warm thoughts of our “older, big hearted” Hotel. Thank you for letting fellow reviewers and potential guests know about the close attractions. There’s nothing quite like taking a stroll along the Common. Also, the Peabody Essex Museum and House... More 

Springfield, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hawthorne for two nights for a wedding in Salem. The history was amazing, but the location itself was pretty cool too. Right across the street is the Salem witch museum, and your only a short walk to the train station for a rail ride Into downtown Boston. If indulging in some spirits is your thing check... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear wallyPhila., Thank you for your review of the Hawthorne Hotel. I’m so pleased that you stayed with us for such a joyous occasion and appreciate your many compliments for Salem. It certainly is a unique city and we consider ourselves lucky to be located in the heart of it. We will be sure to share your review with Salem’s... More 

Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hawthorne is a wonderful older hotel that has modernized well - without destroying its historic character. And it has the best front desk staff of any hotel I have ever stayed in. It is within walking distance of anything in Salem you would care to see or buy. It has a lobby you can actually enjoy sitting in, and... More 

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Radiopenny: Thank you so much for this wonderful review! I’m glad to hear of your appreciation for our historic atmosphere, as well as that for our Front Desk staff. I will be sure to share these comments with those team members, and their supervisors. Our central location in Salem does offer convenience and the ability to see what this... More 

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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
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Also Known As:
Hawthorne Hotel Salem

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