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Hawthorne Hotel

#1 of 2 Hotels in Salem
Certificate of Excellence
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18 Washington Square West, On Salem Common, Salem, MA 01970
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Hawthorne Hotel
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Hawthorne Hotel
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1,424 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Friendly , polite staff, clean room, ideal location in Salem. Known for its haunting on the 6th floot, I was not disturbed. Room decor is early American. Walking distance near historical sites and I would return to this establishment.

Was this review helpful? Yes 1
Medford, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The Hawthorne Hotel was the place we chose for my daughter's bridal brunch that took place yesterday. From the very beginning of planning the event with Catering Manager, Lindsay Otis, it was wonderful. The hotel itself is lovely--a charming, historic property right across from Salem's beautiful common. The grand ballroom (where we held the bridal shower) is a graceful room--... More 

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Flippa A, It was a pleasure to read your review of the hotel and in particular the bridal shower you planned with us. The grand ballroom is the perfect place to celebrate, and I am happy to read how well you enjoyed working with Lindsey, who does a fabulous job as a Catering Manager, and the other team members... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is impressive from the lobby on up. The staff is friendly. The room was lovely. Even though my room was small, the high ceilings & chandler made it special. The bed was so comfortable that it was a joy to sleep there. From my 6th floor window the view was lovely too.

Was this review helpful? Yes 2
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear ParanormalTravels, I appreciate your feedback on our friendly staff and lovely rooms. We know how important a good night's sleep is and have many guests who commend us on our comfortable beds and comfy pillows. Thank your for choosing the Hawthorne Hotel and we look forward to welcoming you back next time you visit Salem! Best regards, Patrick Patrick... More 

Lenox, Massachusetts
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is absolutely old world, and up to todays expectations. In a word outstanding. Wasn't sure what to expect, but the location looked promising. I know people look to get the cheapest, best deal for their dollar, I say there is no comparison. Was it a couple buck more, sure. Was it what they said it was, sure. Did... More 

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear N0tac0p, Thank you for writing such a wonderful review of our property and especially noting the great work that was done by the front desk, dining services and housekeeping department. All of our employees take a lot of pride in working for the Hawthorne Hotel and I appreciate your acknowledgement that it takes an entire team to exceed guest... More 

Salem, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

As a Salem Local I didn't think I had much need for the Hawthorne Hotel, until my furnace died on a windy and bitterly cold December day. The General Manager was kind enough to extend an invitation for me, my husband and my dog to stay the night while we waited for repairs. Circumstances allowed for just myself to stay... More 

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear SalemChef, Being from Salem yourself, it won't come as a surprise that the Hawthorne Hotel understands the importance of giving back to the community. We are happy to have assisted you when you needed it most and even with a record breaking (and challenging) 108 inches of snow this winter we were able to accommodate many others in similar... More 

San Luis Soyatlan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I traveled to New England to do some research and had the pleasure of staying one night in the Hawthorne. It was March and unseasonably cold. The hospitality of the staff and the bartender in the Taverne was delightful. The food was great too. Happy hour sliders were $1. The room rate was reasonable and I was delighted to get... More 

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Carol B, It is nice to read that you enjoyed our Tavern on the Green on one of these frigid March days and thank you for reminding our Tripadvisor readers that the Tavern offers happy hour food specials between 4:30pm and 6pm on weekdays. As a solo traveler, I am sure you equally enjoyed the crackling fireplace to create... More 

McFarland, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed at the Hawthorne Hotel on several occasions, and this stay, as with the others, was wonderful. A beautiful hotel, and a staff whose first concern is the guest's stay. I will always stay here when in the area, and recommend it to anyone I know coming this way.

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Amy J, We appreciate your supportive feedback and thank you for continuing to choose the Hawthorne Hotel for your business trips. Salem is a wonderful place to stay as a business traveler; especially with so many corporations located on Boston's North Shore. I will certainly share your enthousiasm and appreciation with our wonderful team and look forward to having... More 

Kennebunk, Maine
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very welcoming , friendly. Mapped out the map and showed us were everything was. It was a very pleasant time. Had a nice view of the Salem Witch Museum, and loved who the trees were lighted up at night, it was beautiful.

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Amylynn T, Thank you for staying at the Hawthorne Hotel and writing such a nice review. Your view of the Salem Witch Museum and the Salem Commons surely makes our hotel special and we appreciate you enjoying it. Regards, Patrick Patrick Cornelissen General Manager More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel has everything you need for the perfect get away - great restaurants, wonderful staff to assist, fabulous rooms, easy parking and wonderful sights to explore within walking distance of the hotel.

Was this review helpful? Yes 4
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear D&J: This is such a nice, succinct review. Thank you so much for taking the time to write so that other travelers can learn first hand what a stay at our hotel is like. I will be sure to share your comments with our team. We look forward to having you return. Sincerely, Juli Lederhaus General Manager More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited Salem to learn the history of the witch trials and see the Peabody Museum. We chose this hotel because it is a member of the Historic Hotels of America. The Explore Salem package offers great value. The manager went above and beyond by providing us materials for a women's history walking tour after our daughter expressed interest in American... More 

Was this review helpful? Yes 6
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Tripafar, It was so nice to meet you at breakfast on two of the mornings you stayed with us. I am really happy to have been of service to you. We are all very pleased when our guests are able to take full advantage of the Explore Salem Package as well! Our packages are all great values. I hope... More 

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