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Hawthorne Hotel

#1 of 2 Hotels in Salem
Certificate of Excellence
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18 Washington Square West, On Salem Common, Salem, MA 01970
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1 room 1 guest
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Hawthorne Hotel
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1,553 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
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Waltham, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at this hotel twice within the past year and have always had a nice time. The staff is extremely pleasant - notably Jeff, who I think was nearing the end of his shift when I arrived (a bit before 11, standard hotel second shift is 3-11) and he was still super pleasant with a great smile! Listen up... More 

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear AMM1989, Thank you for returning to the Hawthorne and taking the time to write about your experience. Salem is definitely a great place to stay - for leisure or business - as there is always something to do. We are indeed not a typical cookie cutter hotel, but feel that that adds to the charm of staying at a... More 

MASSACHUSETTS
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were in town to attend a family event in the Hawthorne Main Ballroom. The hotel looks fine from the outside, but the minute we came through the front door there was an overwhelming stench of must and extreme staleness in the lobby. I know this is a historical building but shampooing the carpets and cleaning the furniture within the... More 

Was this review helpful? Yes 3
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear ILUVMYVOLVO, I apologize if you felt that the lobby was stale. Our furniture was reupholstered under a year ago and our lobby is serviced daily by our custodial team and vacuumed by our night cleaner. We have a professional cleaning company come in several times a year to shampoo all of the carpets in the hotel as well. Regards,... More 

NYC, United States
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stayed here based on rave reviews, that was a mistake. Only the drunk and blind would give this ramshackle hotel anything more than a poor rating. It smells bad from the hotel lobby , to the elevator ,to the hallways, and into the room. The plumbing is great if you like to get scalded in the shower. The internet... More 

Was this review helpful? Yes 3
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Bill S, Looking at your own review history it seems that every hotel you commented on had similar issues, which seems a bit odd, especially seen that our hotel, like those other places, receives great reviews in general. I certainly am the first to acknowledge that at times we miss the ball, so when someone comes to us with... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Service was phenomenal and the room was gorgeous. Bathroom is tiny but it IS a historic building. Great energy, cleanliness, location and charm. We booked through Expedia and arrived to find our room had been upgraded at no lost to the largest of the rooms that are not suites. Completely satisfied with our stay. For those who like history there... More 

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Angie S, Thank you for your comment about the rooms and service of the hotel and noting the energy, cleanliness and location. Our front desk team does upgrade guests from time to time when availability allows as a gesture towards gut service. Glad to read that you enjoyed it. Regards, Patrick Cornelissen General Manager More 

Windsor, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The location fantastic and is right in the heart of downtown. We were able to walk every where we wanted to go! Service was the best I've ever had from a hotel. It had wonderful charm and personality, better then the standard chain hotels. Would definitely stay there again.

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Lauren C, Great to read a review from a Canadian neighbor and thank you for staying at the Hawthorne. I appreciate your comment on having received the best service ever from a hotel and thank you for acknowledging our fantastic location and charming personality. Comments like these make me proud of the entire Hawthorne team! Kind regards, Patrick Cornelissen... More 

Tucson, AZ
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Have been to the Salem/Peabody area several times over the years to visit a relative and I prefer to stay here rather than the chains on Route 1, even though they are closer to my relative's location. It's worth it to drive a little further because you get to stay away from the highway noise and ugliness. I especially like... More 

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear saguarocactus, Thank you for choosing to stay at the Hawthorne. I know that there are many other hotels that people can select, but there is certainly something to be said to stay in a historic landmark building and one of the Historic Hotels of America. Like you pointed out, we partner with the local YMCA and guests have full... More 

New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a great time in this centrally located historic hotel. Everything we wanted to do and see was within walking distance from the hotel. Our room was great- 2 large double beds and 2 bathrooms which made getting ready much easier! The hotel is clean, service exemplary, and the food was great! We had an elegant and delicious breakfast... More 

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Maria D, I appreciate your positive recommendation for others to stay at the Hawthorne and thank you for taking the time to review us and noting the clean rooms, exemplary service and great food. We hope you'll be back soon to visit us from New York! Regards, Patrick Cornelissen General Manager More 

Gonor
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

From the moment I booked online, the superior customer service began! When I received my confirmation, I also received a personal electronic concierge that shared all the great spots to visit, shop at and dine in in Salem! When I contacted the Hotel, about needing a bigger room as my sister was joining me on the trip- they were able... More 

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear 724dawnp, As you noted, it is truly amazing to work with a great team. I am fortunate to have just that at the Hawthorne and it certainly makes my job as GM much easier. We all take pride in what we do on a daily basis and reading reviews such as yours confirm that we are on the right... More 

Edison, New Jersey, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was the first trip to Salem for my daughter and myself. We chose The Hawthorne because of the reviews. The hotel was quaint and old which was what attracted us. The staff was super friendly and helpful to us newbies to the area. The food and drinks in the tavern were fantastic and reasonably priced. We plan on making... More 

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Hi Annemarie E, Thank you for choosing the Hawthorne based on our reviews we receive on Tripadvisor. The entire team works very hard in making every stay memorable and it really is touching to see that we exceeded your expectations and have convinced you to return to our hotel annually. I look forward to seeing you back next time you... More 

North Providence, Rhode Island
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

First off, we called last minute for a room on the 4th of July, the staff at the Hawthorne managed to get us a great room for the night. The staff is welcoming, the property beautiful, and it is right next to the Common. We spend a lot of time in Salem, but when we stay overnight this is the... More 

Was this review helpful? Yes
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Paul W, Thank you for choosing the Hawthorne every time you visit Salem! It's always nice to hear great comments from return guests like yourself. I'll share your comments with the rest of our team! Regards, Patrick Cornelissen General Manager More 

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