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Hawthorne Hotel

3.5 of 5 18 Washington Square West, Salem, MA 01970
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Certificate of Excellence 2014
Hawthorne Hotel
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Hawthorne Hotel
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1,340 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

An historic building with lovely accommodations, a sizeable parking lot, and best of all, the friendliest desk staff I have ever met. It is conveniently located, and allows for plenty of walks and short journeys.

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Robert D, What a lovely review! I’m pleased that you enjoyed your stay at the Hawthorne Hotel and appreciate your kind words for our staff. We believe that we are not in the Hotel business but in the Hospitality business, and so we choose the members of our team carefully in accordance with that philosophy. I will be sure... More

Camillus, New York
Contributor
16 reviews 16 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is the second time we have stayed at the Hawthorne. The Hotel was packed, due to a wedding and we were fortunate to get a room. Our first night the room was small, but clean and efficient. Our second night we were moved to a king room. When we returned from dinner, there was a leak in our bathroom.... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

An absolute treasure. Great location to all that Salem has to offer. Fantastic food and all the comforts and more that you would expect. The Hawthorne Hotel is like stepping into the past with all the comforts of the future!

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Matta58, Thank you for your succinct review of the Hawthorne Hotel. I’m pleased that you appreciated the historic atmosphere of our Hotel. We take great pride in our unique charm, while still providing our guests with the modern amenities they need, such as complimentary Wi-Fi, flat screen TVs and iPod docking stations in each room, etc. I’m glad that... More

Boston, Massachusetts
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed overnight at the Hawthorne Hotel in November 2014 after having danced the night away at my cousin's wedding reception (also held at the Hawthorne Hotel) Reception: The function room was lovely. It was large and spacious and tastefully decorated. The dance floor was big and centrally located, making for a quick jaunt for those who wanted to dance,... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear nants1004, Let us first congratulate you and your family on such a wonderful occasion! We are so very pleased to hear that the reception was energetic, fun, and well-served with delicious food and a good bar. Our Catering and Banquet team treat each special event with great care, and it is so nice to know that you and your... More

long island,new york
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

my wife and I and our yorki went to salem ,ma for the week end we booked at the hawthorne hotel .We arrived early ,from the time we checked in it was a pleasure to deal with the people working there..they were very accommodating and let us check in early,the room comfortable and super clean ,the bathroom had every thing... More

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear munoz333, It was such a pleasure reading your review of the Hawthorne Hotel. I’m glad that you, your wife, and your furry friend enjoyed your stay with us from check-in to check-out. I will be certain to share your many compliments with our Front Desk, Housekeeping, and Dining Services teams. We look forward to your return. Sincerely, Juli Lederhaus... More

Charlemont, Massachusetts
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We can't say enough about The Hawthorne Hotel and it's staff. Kudos to their hiring policies, standards and staff. We felt taken care of the moment we booked our rooms through arrival and during our entire stay. The service was par excellence as was the food. The change in Chef's apparently went off without a hitch as the quality and... More

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Rick M, Thank you for your review of the Hawthorne Hotel. I’m so pleased to hear that you felt well taken care of from the moment you booked with us until you checked out. It is one of the greatest compliments to our staff to know that our guests feel so welcome and comfortable while staying here. Although we... More

Chicago, Illinois
Top Contributor
79 reviews 79 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

5 days go really fast when you have such a wonderful time. Especially in Salem. This was such a wonderful place to stay. And so conviently located from all the tours and museums we wanted to do. Not to mention all the shops. The staff was great. And our room was beautiful! We can't wait to come back. We are... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Ken H, What a lovely compliment! We love to hear that our guests enjoyed their stay at the Hawthorne so much that they wish they could stay with us longer—what more is there to say? We are so pleased that you appreciated our central location in downtown Salem and that you found your room comfortable. Our staff will be... More

Louisville, Kentucky
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 1 week ago

The Hawthorne Hotel welcomed us on a rainy Thursday night in October. I went inside first to ask where to park, They have their own lot in the back of the Hotel. We off loaded our own luggage and I stayed with the luggage while my friends parked. I am not sure during daylight hours if they have a porter... More

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HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Jill C, Thank you for your review of the Hawthorne Hotel. I’m pleased that you enjoyed the hotel’s historic, comfortable atmosphere. Each part of the hotel has its own unique charm, and I certainly agree that the Lobby is a wonderful place to enjoy your morning coffee or tea with one of the newspapers laid out for our guests.... More

Annapolis, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Hawthorne Hotel for 5 days for a writing conference, and it felt like a home away from home. I had a charming room, and the conference facilities ranged from cozy (to the library downstairs) to grand (the ballroom.) The food and coffee were very good, and the staff were extremely helpful. The hotel is perfectly situated... More

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear erobuck, We absolutely love to hear from our guests that we made them so comfortable that the Hawthorne became their “home away from home.” What a lovely compliment to our Hotel and to our staff! I’m pleased you enjoyed so many aspects of the Hotel, from your own room to the function rooms utilized by your conference, and the... More

Alliance, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Our stay at the Hawthorne Hotel was very pleasurable. The room was elegant and classic. It was very clean and comfortable. The staff was very nice and helpful. They all went out of their way to make our stay wonderful. The hotel is centrally located to everything there is to do in Salem. We would definitely stay there again.

Was this review helpful? Yes
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Joe B, “Elegant and classic” is exactly what we strive to offer our guests. I’m so glad that you found the Hawthorne Hotel to be just that, and that our staff helped to make your stay what it was. We are very lucky to be centrally located in historic Salem, just a short walk from attractions such as the... More

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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hawthorne Hotel Salem

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