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All 2 Salem hotels

Hawthorne Hotel

3.5 of 5 Hotel   |   18 Washington Square West, Salem, MA 01970
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90%
Ranked #1 of 2 hotels in Salem
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
MsBloves2shop Toronto, Canada
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1,127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned from 4 nights @ the historical & lovely Hawthorne Hotel. This charming hotel is perfectly located for all sights, tours, etc. Stayed in a deluxe room which offered 1 1/2 baths which was extremely handy! The hotel offers nice touches like complimentary coffee & tea all day. Friendly staff. Excellent service. If you plan on visiting Boston, you... More

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Lumberton, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

A company I for which I was interviewing, booked me into the hotel. While I was not expecting much, I was delighted with the staff, service, and quality. Not expecting much from a historic hotel, the friendly people staffing the front desk warmly welcomed me after I drove more than 300 miles through several metropolitan areas. The room was clean,... More

Was this review helpful? Yes 1
Philadelphia PA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hawthorne Hotel is centrally located in Salem MA, within walking distance of museums and shops, and within a mile or so of the waterfront. The dining room is quiet and very comfortable and the staff is very accommodating. The lounge is also comfortable and less expensive than the main dining room. Great for events. Wonderful historic hotel. Avoid on... More

Was this review helpful? Yes 1
Burlington VT
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Hawthorne for one night. We purchased the museum package which gave us tickets to the Peabody Essex Museum just a block away. We felt that the value was very good, and the service couldn't have been better. Front desk staff was friendly and helpful from start to finish. The location was excellent for exploring Salem. We... More

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Drums, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

There is a reason this hotel is on the National Registry, very courteous staff,centrally located. The lounge is very comfortable and a perfect place to end the day,also great restaurant. Thankful for great corner room on 5th floor,hotel is very clean and friendly,it's the kind of place you look forward to returning to at the end of the day. Free... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Robert C, Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us and appreciate your many lovely compliments for our rooms, our restaurant, and our excellent team. I will be sure to pass along your kind words to our staff. I’m pleased that you also appreciated the small gestures we believe make... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Loved the extremely friendly and helpful staff, as well as the darling room. The rooms are small as it is an historic hotel, but the square footage is listed for each room on the website. The price was better than the only other hotel in town, and reasonable. We went for quaint and accommodating. It was a great 2 night... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear 128loiss, Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that you appreciated our historic charm. Although it is true that our rooms differ from those of a contemporary hotel, we believe that the welcoming, unique atmosphere of our Hotel is worth it. I’m glad you agree! I appreciate your... More

Tampa
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

When you walk into this hotel you feel the feeling of Salem. When I went tot the counter to check in the staff were overly friendly making you feel a little out of place. Our room was not ready yet so we went into the tavern on the green the bar in the hotel. We had so much fun and... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Paula M: Thank you so much for writing to us. We are so sorry that you were not happy with the temperature of your room during your stay, and that you had problems with the front desk in trying to get the Wi-Fi code upon your arrival. We clearly understand that our customers come first. We did have a... More

Beverly, Massachusetts
Senior Contributor
24 reviews 24 reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I have lived in Salem for over 40 years. I now live a stone's throw away from the Hawthorne. Yes, the location couldn't be better for tourists. Until they built the waterfront hotel by Pickering Wharf, this was the only large hotel in Salem for many many years. During halloween, this hotel sees hundreds of thousands visitors due to the... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear Chris D: We are usually very grateful for guests who take the time to write TripAdvisor reviews. Unfortunately in the case of this review, we are not, and we want you and others who might read this review and response to know the reasons why. This review is entirely based on your experience in attending an event held by... More

Hamburg, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We loved this hotel. Just being in a hotel with such history was great. The staff was very professional and accommodating. Our room was available early which was a big plus. We stayed in a derby room, which was perfect as it had 2 bathrooms. The rooms tend to be smaller, so keep that in mind when picking a room... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear wannago30, Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us, and that you appreciated the Hawthorne’s charm and historic atmosphere. As you mentioned, our rooms do differ from those of a modern chain hotel, and this is excellent to note for those who may not have stayed with us before. Descriptions... More

Gloucester, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Everything was just right. Andy and Ian at the front desk were personable, professional and attentive. There was a slight mix up with our check in and Andy fixed it immediately and upgraded our room for the very small inconvenience. Cody and Jonathan in the dining rooms were just great. The entire staff was friendly and professional. Room service was... More

Was this review helpful? Yes 1
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review

Dear morethanthat63, Happy birthday to your daughter! We love to hear from our guests that they felt so welcome and at home in our Hotel, and there are few compliments that we can think of that would surpass your daughter’s desire to spend her birthday with us, let alone to live here! I’m pleased you enjoyed your stay with us... More

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Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Location: United States > Massachusetts > Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
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Also Known As:
Hawthorne Hotel Salem

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more   less 
Number of rooms
93

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