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Hawthorne Hotel

#1 of 2 Hotels in Salem
Certificate of Excellence
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18 Washington Square West, On Salem Common, Salem, MA 01970
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Hawthorne Hotel
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1,509 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

We just left the Hawthorne today after a 3 day stay. It is in a great location as downtown Salem is super close! We had 2 dogs with us, and Salem common is right in the "backyard" of the hotel which is very convenient for walks and potty breaks for them! The staff was super nice, even when they had... More 

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Bradford, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this beautiful hotel for one night last year. We were traveling around new England and Salem was our first stop after Boston. The hotel was so welcoming and couldn't do enough for us. All staff were extremely friendly and helpful. The room was stunning. We arrived just after 11am and asked if it was ok to park... More 

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Tillytime, Coming from the "Old England", I hope you enjoyed your entire New England trip and thank you for choosing Salem as one of your first destinations. We certainly would love to see you back the next time you visit the area. Best regards, Patrick Cornelissen General Manager More 

Chicago, Illinois
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Hawthorne Hotel for one night and it was perfect. We were traveling with our dog so it was a plus that it was pet friendly, and there was a big park across the street where we could walk him. It was also very close to many restaurants, bars, the water front, and the Witch museums and memorials.... More 

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Ali K, As one of the very few pet friendly hotels, we are always glad to see that pets (and their owners) have a great time at the Hawthorne. The big park you are referring to is our 76-acre Commons, which is indeed a perfect spot for a morning walk with your dog, as it is adjacent to the... More 

Boston, Massachusetts
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel's location is ideal for walking to most, if not all, of the attractions and sites this small city has to offer. Every member of the staff is friendly, knowledgeable, accommodating and caring. Rooms have been updated and Gardner mattresses make for a comfortable night's rest. Complimentary WIFI and coffee/tea (available all day), as well as lemonade in the... More 

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear sue m, Thank you for sharing your well-rounded review and touching upon all aspects of the hotel; from the friendly and knowledgeable staff to the updated rooms and extraordinary meals. Of course we are also fortunate to be surrounded by one of the most scenic and historic city in New England, whereby Salem forms an ideal starting point for... More 

Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights in the summer of 2015, and it is one of the best hotels I have ever stayed in. The staff was extremely polite and helpful, the restaurant was good, the rooms were spacious and clean, the beds were soft and comfortable, and they had so many extra services - you pretty much don't need to... More 

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear inekri, I appreciate your succinct review of our hotel and thank you for touching upon all aspects of your stay; from the polite and helpful staff to the clean rooms and the comfortable beds. While you are indeed right that with our Tavern and Nat's restaurants there is no need to leave the hotel, we certainly encourage guests to... More 

Indianapolis, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were traveling with six family members and all of them had a wonderful experience at this hotel. The staff is top notch and ready to assist in any thing that we needed. The room we had was a corner room over looking the main square of town. Walking was easy to do from the hotel. Location and the appearance... More 

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Michael H, Thank you for recognizing our dedicated team of hotel employees and for enjoying your stay at the Hawthorne. As a historic hotel - we just celebrated our 90th anniversary yesterday - we are proud to be part of a vibrant city, as we are located in the heart of Salem with all attractions just steps away. I... More 

Saint John, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Hotel was in the city and close to many attractions. It is an historical hotel which has been up dated. Very nice furnishings and very clean. However, the room we were assigned was very small and not much space to even put your suitcase. Bathroom was very small and shower (only) was tiny!

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear sewlou, Thank you for staying at the Hawthorne. While a few of our rooms are indeed of a more European-style size, we have over a dozen room types to choose from. Our front desk team will gladly assist with pointing out the differences in size and amenities, as they certainly add to the charm of our historic property. Best... More 

New York City, New York
5 of 5 stars Reviewed 1 week ago

I recommend nats breakfast to everyone. Will go back if I get the chance ! The staff was very attentive and helpful . Lexy recommended the blueberry pancakes and the seafood eggs Benedict which were delicious . She made us feel at home and even spoke some Spanish to us ! The food was all delicious and we thoroughly enjoyed... More 

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GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Allen S, Thank you for visiting us from the Big Apple and spending time exploring beautiful Salem. I will certainly share your nice comments with Lexie and Yasmina and appreciate your feedback on how wonderful your breakfast was, as well as on the comfortable and clean room you stayed in. Best regards, Patrick Cornelissen general Manager More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in a two queen bed room. It was the first time I'd seen carpet in a hotel shower room since the 1980s....the experience was made even worse by the mould behind the curtain, the crumbling window frame, the dirty windows and the copious amounts of dust behind the beds....the hotel feels tired and in need of a revamp.... More 

Was this review helpful? Yes 4
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Putney321, Cleanliness is one of our highest priorities, so I sincerely apologize if our team missed the beat on your particular room. As we mentioned to you by email, we take these comments very serious and have already addressed these with our housekeeping and maintenance team and action has been taken. P.s. You may not have been aware, but... More 

Douglassville, Pennsylvania
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed just one night, overall, our stay was very nice. The only minor problem was that we had booked one of the rooms with two baths and one of the baths was screwed shut. Didn't bother us for one night, but if we would have been there longer, we probably would have asked to switch rooms. The hotel has all... More 

Was this review helpful? Yes 1
GMHawthorneHotel, General Manager at Hawthorne Hotel, responded to this review

Dear Lisa B, Thank you for spending the night with us and my apologies for having the second bathroom not be available. Please reach out to me next time you back in Salem, so we can make up for that inconvenience. I appreciate you acknowledging our staff, as well as our central location within Salem. Best regards, Patrick Cornelissen General... More 

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