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Residence Inn Tucson Airport

#25 of 129 Hotels in Tucson
Certificate of Excellence
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2660 E Medina Rd, Tucson, AZ 85706-7137
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Residence Inn Tucson Airport
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Residence Inn Tucson Airport
Residence Inn Tucson Airport
Residence Inn Tucson Airport
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130 reviews from our community

Traveler rating
    69
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    11
    4
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kathmandu, Nepal
Top Contributor
129 reviews 129 reviews
48 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 1 week ago

At a recent multiple-day stay, I found inconsistently in services -- breakfast, happy hour, and housekeeping. Overall, much below par. I've stayed at several Residence Inns recently; and this one disappoints: poor fitness room with outdated equipment, housekeeping did not provide soap or shampoo after day 1, and the happy hour charged from hot food items one evening. Definitely not... More 

Was this review helpful? Yes 1
Jeff H, Front Office Manager at Residence Inn Tucson Airport, responded to this review

Hello Joseph, Thank you for your review and comments. I really do appreciate you taking the time to review our hotel and value your comments. I do apologize that your service was not what you are used to during your travels. You shampoo and soaps should be replaced when your room is cleaned, either daily or as needed. The exercise... More 

San Diego
Top Contributor
87 reviews 87 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Typical well-appointed Residence Inn. Nice pool area. I was a little surprised to see the staff clearing the breakfast buffet area a few minutes before the scheduled closing time. (Reminded me of government workers I see on a daily basis -- unable to wait for the next cigarette break.) or some reason, my key stopped working; remedied quickly be friendly... More 

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Houston, Texas
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The ground an very well kept. The front desk girl was super nice and gave me an early check in. Rooms seemed either brand new or recently renovated...or the housekeeping was just top notch. The pool was closed which was sad. And the male night auditor was a little rude.

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Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Thank you Ryan for your great review and comments. Please note that our pool is now fully operational and our remodel is complete. I will pass along your comments to my entire team. Thank you again and we hope to see you back with us again soon. More 

Lake Forest, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at the residence inn with my family for 4 days and found the staff to be very friendly and the rooms very clean. The breakfast was good and the light dinners that were provided were great especially after a busy day of hiking and sightseeing beautiful Tucson. The hotel was very clean. The rooms are large and very... More 

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Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Thank you so much for the Top Notch review. So happy to read that we exceeded your expectations during your stay with us. We take great pride in our hotel and our service. Thank you again and we hope to see you back soon. More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed April 15, 2015

The Residence Inn at Tuscon Airport is a great place to stay. Driving into the parking lot, the first impression is a well maintained landscape, and the interior is just as nice. You're greeted with a smile and hello as you enter the lobby. Check in is quick, the staff very accommodating and friendly with great customer service. The room... More 

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Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Hello Alan and thank you so muc for the great review and fantastic comments. So happy to read that you enjoyed your stay with us and we look forward to having you back. I will share your comments with our entire team. Thank you again and we will see you soon. More 

Dayton, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2015

I travel to Tucson frequently, and shopped around hotel wise and stayed at a few of them until I found this hotel and then I quit searching. The rooms are large and always clean. The staff is always friendly and helpful. This is my "go to" hotel when in Tucson.

Was this review helpful? Yes
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Hello Michelle thank you for the great review and for your fantastic comments. We are honored to be your home away from home. We pride ourselves on making all our guests part of our Marriott family. Thank you again for your review. More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed April 14, 2015

This hotel had everything we needed for the few days we were there. There was a gas grill available, the pool was very nice, and the fitness room was clean. The room was very nice, clean, and comfortable. The staff was very friendly and helpful. Jeff Hentsch,at the check in counter went went above and beyond with great customer service.... More 

Was this review helpful? Yes
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Hello Fdnyjet and thank you for the great review and comments. i will be sure to share your comments with Jeff. So happy to read that we took such great care of you. We hope to see you back with us again soon. More 

Manchester, Connecticut
Top Contributor
127 reviews 127 reviews
86 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed April 11, 2015

I stayed at this hotel on business the last week of March and first few days of April. I found the hotel to be very comfortable. The physical facilities were in good condition. My room was comfortable, and the internet speed was better than what I normally experience at a hotel. They actually have two levels of service. With my... More 

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Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Hello Greg A and thank you for the outstanding review and comments. I really do appreciate you taking the time to review our hotel and for all your great comments. I will be sure to share them with my entire team. Thank you again and we hope to see you back with us soon. More 

Baltimore, Maryland, United States
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 8, 2015

Hotel was Ok. Decent value for the $. Service was good. We had asked for a suite with 2 double beds. Upon check in we were told that none were available so the put us in adjoining rooms. Staff was also helpful with directions and restaurant recommendations. 2 relatively small drawbacks. The lobby and first floor hallways smelled strongly of... More 

Was this review helpful? Yes
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Hello Mike and thank you for your review and comments. We apologize that our pool was down during your stay with us but as of April 9th, the pool has reopened. We will work hard to exceed your expectations and thank you for your comments. We do hope you give us another opportunity to serve you and welcome you back... More 

Pensacola, Florida
Top Contributor
266 reviews 266 reviews
52 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed March 27, 2015

Knowing Marriot training standards, and having read the recent glowing reviews of this facility, we expected a whole lot more than the distracted, uninterested welcome we received, the unfilled swimming pool and the chatter behind the desk about departed, very unhappy guests. It's a very odd facility. It's beautiful. When you drive in, it looks like a resort. There are... More 

Was this review helpful? Yes 1
Christopher C, General Manager at Residence Inn Tucson Airport, responded to this review

Hello Intlxpatr and thank you for your review and comments. i wish to apologize that I and my team fell short suring your recent stay with us. I will discuss your comments with my entire team and use them to help us improve. I do apologize that our pool was closed during your stay with us. We have made every... More 

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