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Westin La Paloma Resort and Spa

#12 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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3800 East Sunrise Drive, Tucson, AZ 85718
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4th Night Free & Credit
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Westin La Paloma Resort and Spa
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Westin La Paloma Resort and Spa
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1,959 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas
Top Contributor
51 reviews 51 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a fabulous stay at the Westin La Paloma. Even before we arrived, I was very impressed with the service I received from the property. I received a phone call and follow-up email from their Westin Experience Specialist to make sure that if I had any special requests or needed any assistance with anything that they would take care of... More 

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I booked a King room in January for a May trip. Our room was somehow switched to two doubles. These things happen but the front desks complete lack of caring and awful customer service is going to be very memorable. Not at all in a good way!!!

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing. I regret that this is your lasting impression and please accept my sincere apology. We hope that you might enjoy a future visit and please do call us directly and let us assist you personally with your reservations. Stay well, Glenn Sampert, General Manager More 

Clarkdale, Arizona
Top Contributor
66 reviews 66 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Really nice place- loved the room, restaurant, pool area, service was excellent. I was very hesitant at check in as I noticed all the dresses and tux's - but stayed as the front check-in stated that the two weddings and prom were all in the ballroom area and not near the sleeping rooms. Well true but.... The hotel was exceptionally... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing. I’m delighted you had a restful stay and we rated at the top! We are ready to welcome you back soon to La Paloma for your next vacation. Stay well, Glenn Sampert, General Manager More 

Crestwood, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful time at the resort. It is first class. All the staff from bell-hop to managers have been very helpful and always pleasant. Mason M. was extremely helpful to us. We took advantage of the hotel shuttle that services a 3 mile area and were delighted to not have to drive to dinner at night. The walkways... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

Mason and I thank you for sharing. We look forward to having you return for another renewing visit, allowing us to do the driving with our Sprinter Vans for your shopping and dining pleasure at La Encantada. Be well, Glenn Sampert, General More 

New Hampshire
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first trip to Tucson visiting family and my son told me to stay in the Catalina Foothills!!! Wow, was he right !!! Found this resort on Tripadvisor and I thought it was reasonably priced !! We were only there for two nights and did not want to leave !!! Absolutely loved everything about it !!! Our room was beautiful... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

We wish you did not have to leave! We’re delighted your son recommended La Paloma and thank you for sharing. We hope you will be back soon to spend more time with your family, exploring Tucson and relaxing at our pools. Stay well, Glenn Sampert, General Manager More 

New York City, New York
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The visual settings of the Catalina Foothills day or night create a luscious, beautiful natural atmosphere. The rooms are very nice with a terrific bathroom that has an individual shower and separate bathtub. My view of the golf course and the mountains was wonderful. The sheets on my bed were stained I think from being old rather than dirty. The... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing and we appreciate your feedback. We’re delighted that the features and service you enjoyed will bring you back to La Paloma. Be well, Glenn Sampert, General Manager More 

Yuma, Arizona
1 review
4 of 5 stars Reviewed 1 week ago

I have stayed here before when visiting family in Tucson. Each time it has been very pleasurable experience staying at this resort. The staff is very friendly and helpful to your needs. Enjoy the breakfast buffet very much. The food is very delicious and flavorful. The other restaurants serve excellent food also. The drinks are marvelous from bar. Location of... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for choosing La Paloma and sharing. We look forward to having you return for another relaxing visit with your family. Be well, Glenn Sampert, General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We ate at the Azul restaurant and had 2 great servers, Mixi & Vince. They were very accommodating and made our evening just absolutely wonderful. The food was great and the service outstanding! We enjoyed our dinner and the amazing views of the Catalina mountains. We highly recommend this restaurant and resort! We are booking a 4 night stay and... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

We all thank you and we’re delighted you’re bringing the family back for a summer getaway! We have many family activities on our calendar for the summer. Follow us on Face Book or call us directly, we’re happy to assist. Play well, Glenn Sampert, General Manager More 

Palo Alto, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been to this place many times for business and lately once with my family of 4, for a late winter break. In both cases, I enjoyed it very much. I like in particular the disposition of the rooms (outdoor corridor) and the pools are very nice. Azul is one of the best restaurants in Tucson, but it's fair to... More 

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Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing. We do have many wonderful hiking trails, ready for you to explore. Please do call us directly, we would be delighted to assist with your reservation and suggesting activities and adventures for your next family vacation. Stay well, Glenn Sampert, General Manager More 

San Diego, California
1 review
5 of 5 stars Reviewed 1 week ago

William Arce made it such an enjoyable experience for me and the other attendees by being so attentive and friendly. He really went out of his way to help us with anything we needed and brought us food, water and mints backstage of the conference!

Was this review helpful? Yes
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review

William and I thank you for sharing and look forward to seeing you back for another event or a few days to relax and rejuvenate. Be well, Glenn Sampert, General Manager More 

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