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Comfort Suites at Tucson Mall

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515 West Automall Drive, Tucson, AZ 85705-6008
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1 room 1 adult
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Comfort Suites at Tucson Mall
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89 Reviews from our TripAdvisor Community

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Lawrence
Level Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Really did not enjoy my stay here. The hotel rooms are good sized and pretty nice, but the housekeeping was spotty at best. They'd take the towels away but forget to put some back, etc. Pets are welcome but there isn't a good place to really get them a good walk except along a busy street. Breakfast was free but... More 

Helpful?
Thank Diedre C
Wharton, New Jersey
Level Contributor
8 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The price of this hotel is partially what caught my eye. I was a little worried being that it was so cheap but I was pleasantly surprised. A great location! Quiet and close to restaurants and shopping. The hotel could use some updating but it was clean and comfortable. I found the 2nd floor hall to be a little dark.... More 

Helpful?
Thank Dina D
Ayrshire Scotland
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 23, 2015

We spent a total of 4 nights here. Our room with a king-size bed was very comfortable and clean. We appreciated having a comfortable sofa for seating, much better than the usual routine of a choice of one chair or the bed. The breakfast was perfectly adequate, although there was limited seating as the hotel was busy. It was very... More 

Helpful?
Thank wildew
Prescott, Arizona
1 review
5 of 5 stars Reviewed November 13, 2015

This property is easy to find and is just minutes from everything. The hotel is clean and well taken care of. The staff is super friendly and helpful. The breakfast is excellent. They offer a full, hot breakfast with eggs and waffles as well as cereal, pastries, juice, coffee, and all the fixings. We travel with our dog, so it... More 

Helpful?
Thank ED C
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear ED C, Thank you so much for taking the time to review us on Tripadvisor! And thank you for sharing your experience with the world. On behalf of our entire team, we are thrilled that you had a great experience and are returning next year. We look forward to welcoming you back! SueAnn Lemon Director of Sales and Marketing More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed November 9, 2015

The staff were all helpful and very friendly. I stayed in a jacuzzi room and I loved the room. After a hard day at work turn the hot water on and sit and relax in the jacuzzi. They have a good hot breakfast everyday I especially liked the biscuits and gravy.

Helpful?
Thank Dayna D
SueAnn L, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear Dayna D, I want to thank you for your positive feedback on your most recent stay. Your comments will surely encourage our staff to keep up the good work!. Our friendly staff will be happy to hear that you found our services, cleanliness and location enjoyable. I am happy to hear that you were able to enjoy the breakfast... More 

Melbourne, Australia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 4, 2015

We stayed here 5 nights while visiting relatives who live nearby. We had a nice, big room with a king bed and a small divider between the bed area and the living room area. Very comfortable bed! Service was excellent, very friendly and helpful. The complimentary breakfasts were also very good - I had expected just continental, but there were... More 

Helpful?
Thank AnnB99az
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear AnnB99az: Thank you for taking the time to tell us about your experience at our hotel. We are so glad you enjoyed your stay and will make sure to share your comments with all our staff members. It was our pleasure to welcome you to Tucson all the way from Australia! We would appreciate the opportunity to welcome you... More 

New York City, New York
Level Contributor
222 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed October 22, 2015

Had a very enjoyable stay here on a stormy Saturday night. Arrived late, no problem finding close parking space. Gentleman at front desk checked me in quickly with a smile. My 3rd Floor King Suite was large, separate bedroom and living room. Separate AC units in each room. Very clean, very comfortable. Bed was terrific, slept great, hotel was very... More 

Helpful?
Thank William J
SueAnn L, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear William J, Thank you for leaving us feedback! We are pleased to hear that you enjoyed most aspects of your stay with us. We apologize that you experienced some inconveniences, your comments and concerns have been taken into serious account and actions will be taken to address these concerns. We pride ourselves on being an affordable, quality option, as... More 

Level Contributor
10 reviews
4 hotel reviews
2 of 5 stars Reviewed September 29, 2015

This place looks and smells bad. The floors and walls are stained with who knows what. They no water pressure and the air barely worked. They obviously have a problem with theft and un savory guest. And last the breakfast was horrible. Not planing a return trip there.

Helpful?
Thank 628robertn
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear 628robertn, Thank you for being our guest and for taking the time to comment on our property. I'm so sorry you found our hotel not to your liking. Over the past year and a half we have extensively renovated our property with new carpeting, new tile flooring in the lobby and breakfast area, all new furnishings, bedding, lighting, artwork... More 

Bellingham, WA
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed August 24, 2015 via mobile

This place was fine for a short stay. I arrived when they were having troubles with the key system so they were handing out master keys to the guests and we were told to see which key worked and to return the others. This made me very nervous to think that all the guests potentially had a key to my... More 

Helpful?
Thank sunnshine59
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear Sunshine59: Thank you for taking the time out of your busy schedule to write a review and share your hotel experience with us. We always appreciate our guest's views and opinions. I want to sincerely apologize to you for our equipment malfunction when it came to programing your guest room key card and I am especially sorry that you... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed August 16, 2015 via mobile

Good: -clean rooms -great hot breakfast, replenished and fresh -family rooms with 3 beds -decent price with booking.com -conveniently located -allowed food delivered to the hotel -comfortable bedsheets -only 3 floors and nice carpeted stairs when elevator line is long Odd/Slightly Negative: -sink outside restroom -elevator wait time long -no service elevator

Helpful?
Thank uniquelyordinary
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear Uniquelyordinary: Thank you for taking the time to share your experiences at our hotel, we always appreciate hearing from our guests! I will be sure and share your comments with our staff members, everyone will be pleased that you found our breakfast and accommodations to your satisfaction and we look forward to welcoming you back on your next visit... More 

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