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Comfort Suites at Tucson Mall

2.0 of 5 515 West Automall Drive, Tucson, AZ 85705-6008
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Comfort Suites at Tucson Mall
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Comfort Suites at Tucson Mall
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69 reviews from our community

Traveler rating
    18
    27
    17
    5
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yuma, Arizona
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'll admit, I like staying at Comfort Suites. The only reason I didn't rate this one five circles is that there were a few minor issues with the room. Nothing that affected our stay, but sufficient to lower the rating (i.e. wall outlets not attached to the wall). The staff was very friendly, and it didn't matter where I encountered... More 

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear deddragoninn, Thank you for taking the time to review our hotel. On behalf of the entire hotel team we appreciate all your feedback, positive and negative. We'll be searching for that room with the wall outlet not attached to the wall. We all look forward to welcoming you back to Comfort Suites at Tucson Mall. We wish you happy... More 

Surprise, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2014

Beds are comfortable. Staff is friendly. Place is very clean. Nice beeakfast with scrambled eggs, sausage, waffles, cereal and more. Will be staying here every time I go visit my daughter. Lobby is set up so people can watch the game.

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear Gigi_AZ, Thank you for taking the time to review Comfort Suites at Tucson Mall. Our entire team is thrill to know your hotel stay was good. We all look forward to welcoming you back in the near future! Go Cats! SueAnn Lemon Director of Sales More 

Rogersville, Missouri
Top Contributor
54 reviews 54 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 25, 2014

This was a very comfortable, convenient and clean place to stay. Good bed, good breakfast, helpful friendly front desk people. We got up early the new morning and headed to the Pima Air and Space Museum which was just a short drive. Would stay here again if we are in this part of- the country.

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear bsnorris, Thank you for posting feedback on your recent visit with Comfort Suites at Tucson Mall. We're happy to know you will return to our hotel should you come back to Tucson. Thank you also for the positive comments. We share all our reviews with the Hotel team. They be happy you read your comments. Happy Travels! SueAnn Lemon... More 

Sierra Vista, Arizona, United States
1 review
5 of 5 stars Reviewed September 2, 2014

I travel to Tucson in order to get my chemotherapy and this was the first time I stayed at this hotel. The staff were nice, the room was clean and the bed was EXCELLENT. And it is a straight shot to the Tucson mall. Will definitely be returning next time.

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear LouisEmeliana W, Thank you so much for taking the time to write about your stay. Good or bad, we value our guests opinions, experiences and advice. If you have any additional needs while you stay with us in the future, please don't hesitate to ask any team member. We want you and all guests to be as comfortable as... More 

cochise county
Top Contributor
157 reviews 157 reviews
18 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed August 3, 2014

I was a complainer and gave bad reviews almost a year ago, so I'll be the first to say how much it has changed.....FOR THE BETTER! Check in was very easy and pleasant. The room was very clean, smelled great, water pressure and hot water awesome. The A/C was quiet and efficient. Although we didn't partake of the breakfast due... More 

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, As with everyone that takes the time to share their experience at Comfort Suites at Tucson Mall, I say thank you for your time! I am so thrilled to know this visit was a positive one. Thank you for reserving your next stay with us. It will also be positive. Our team looks forward to welcoming you back.... More 

Anchorage, Alaska
Top Contributor
122 reviews 122 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 24, 2014

Okay 3-Star hotel. Nothing special, but definitely worth the rating. We got a fairly good deal with Priceline so that helped. Nice room. It was a mini-suite with two queen beds. The breakfast in the morning was free. Okay selection. We must have been here when the hotel was near full as the free breakfast had a lot of people... More 

Was this review helpful? Yes
FocusHospitality, Owner at Comfort Suites at Tucson Mall, responded to this review

Dear Robert H, Thank you for taking the time to review our hotel. We appreciate your feedback. We will definitely focus on insuring breakfast is replenishing quicker and the trash is monitored better. We want your next stay to be a WOW too. We'll work on making that happen and hope that you will come back soon. Thanks for your... More 

cochise county
Top Contributor
157 reviews 157 reviews
18 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 23, 2014

Hearing that Comfort Suites was through renovating this property, I booked a night for a special occasion. What I found was rather curious. I was greeted and checked in by a very pleasant young man in the afternoon of the 22nd. He couldn't have been nicer and offered a 1 PM check out if we needed. The lobby was immaculate.... More 

Was this review helpful? Yes 1
FocusHospitality, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for returning to our hotel to see the renovations being completed. We appreciate the positive comments you shared. We also appreciate knowing your negative experiences and thoughts during your recent visit. You have address several areas of the hotel in your review and we are working with our team members to improve those areas. You noted... More 

Owasso, Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2014

Check-in was listed as 3:00 p.m. We tried to check in shortly after 3:00 and were told that there would be a slight delay because the rooms weren't cleaned yet. It was after 4:00 when we finally got checked in. Reservation was for a Non-smoking King bed suite. We were given a room with 2 Queens handicap room with no... More 

Was this review helpful? Yes
Phoenix, Arizona
1 review
2 of 5 stars Reviewed December 23, 2013

Clean and neat however: shower head leaked, tub made noise when you got in; exhaust fan loud; hole in wall behind room door; screw holes in wall next to vanity. Requested a quiet room: Hall quieted down at 11P.M. Fri; and 2:30 A.M. Sat. Breakfast Sat was good; Sun tried 3 times but no seats. All in all: poor maintenance;... More 

Was this review helpful? Yes
FocusHospitality, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear hikerguy2013, We are very sorry to read that your stay was not pleasant. We have investigated the issues and are working with our team members to ensure future guests do not experience such incidents. Thank you for taking the time to share your experience. It does help us to improve our guest's stays. We hope you will reconsider another... More 

Wittmann, Arizona
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2013

I recently spent a weekend in Tucson (attending a dog show) and stayed at the Comfort Suites at Tucson Mall. The staff was awesome. I can't single one out, they were ALL great. The facilities are clean and up to date. I even had a walk-in shower! I travel with a service dog and Skye was welcomed warmly. The breakfasts... More 

Was this review helpful? Yes
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear Linda L, Thanks so much for taking the time to review our hotel. We're all so pleased to know that you enjoyed your visit. It was a great pleasure to have you stay with us. We certainly hope to welcome you back in the near future. Sincerely, Sue Lemon V.P. Sales and Marketing Focus Hospitality Management More 

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Additional Information about Comfort Suites at Tucson Mall

Address: 515 West Automall Drive, Tucson, AZ 85705-6008
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites at Tucson Mall 2*
Number of rooms: 87
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Also Known As:
Comfort Suites At Tucson Mall Hotel Tucson
Comfort Suites Tucson Mall
Tucson Comfort Suites

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