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Comfort Suites at Tucson Mall

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515 West Automall Drive, Tucson, AZ 85705-6008
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Comfort Suites at Tucson Mall
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Comfort Suites at Tucson Mall
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72 reviews from our community

Traveler rating
    18
    30
    17
    5
    2
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17
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jersey, United Kingdom
Contributor
19 reviews 19 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

When we arrived at the hotel they didn't have our booking even though we had our reference number. We were given a disabled room which wasn't suitable at all, after seeing the Manageress she gave us the Presidential Suite which was very good, very large and the light was very good. The hotel was extremely busy with baseball teams so... More 

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ROCHESTER
Contributor
17 reviews 17 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We are return guests. We especially like the location. Auto Mall is not heavily traveled but with Oracle Rd a couple of blocks away we can be in the heart of Tucson or north toward Catalina State Park within minutes. It is an easy drive to the Tucson Mall or a brisk walk to a number of restaurants. The rooms... More 

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SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear Missinginmichigan, Thank you for taking the time to review Comfort Suites at Tucson Mall. Thanks so much for the positive feedback on the location and overall hotel. We are currently looking at our breakfast offers and service and ways to enhance the experience. Our goal is to provide exceptional service in ALL areas of our guest's visit with us.... More 

Irapuato, Mexico
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2015

The Hotel is strategically located across the street of Tucson Mall. Rooms are clean and comfortable. Rooms can fit 4 people with a good degree of comfort, the sofa also can be used as a bed, with a certain degree space shortness. Breakfast area can be really crowded on high occupancy dates. Staff is bilingual and friendship.

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear jricardo_vazquez, Thank you so much for taking time to review Comfort Suites at Tucson Mall. We appreciate your feedback. On behalf of our entire hotel team, we look forward to welcoming you back soon! Happy new year!! SueAnn Lemon Director of Sales More 

Yuma, Arizona
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 30, 2014

I'll admit, I like staying at Comfort Suites. The only reason I didn't rate this one five circles is that there were a few minor issues with the room. Nothing that affected our stay, but sufficient to lower the rating (i.e. wall outlets not attached to the wall). The staff was very friendly, and it didn't matter where I encountered... More 

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SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear deddragoninn, Thank you for taking the time to review our hotel. On behalf of the entire hotel team we appreciate all your feedback, positive and negative. We'll be searching for that room with the wall outlet not attached to the wall. We all look forward to welcoming you back to Comfort Suites at Tucson Mall. We wish you happy... More 

Surprise, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 28, 2014

Beds are comfortable. Staff is friendly. Place is very clean. Nice beeakfast with scrambled eggs, sausage, waffles, cereal and more. Will be staying here every time I go visit my daughter. Lobby is set up so people can watch the game.

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SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear Gigi_AZ, Thank you for taking the time to review Comfort Suites at Tucson Mall. Our entire team is thrill to know your hotel stay was good. We all look forward to welcoming you back in the near future! Go Cats! SueAnn Lemon Director of Sales More 

Rogersville, Missouri
Top Contributor
57 reviews 57 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 25, 2014

This was a very comfortable, convenient and clean place to stay. Good bed, good breakfast, helpful friendly front desk people. We got up early the new morning and headed to the Pima Air and Space Museum which was just a short drive. Would stay here again if we are in this part of- the country.

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SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear bsnorris, Thank you for posting feedback on your recent visit with Comfort Suites at Tucson Mall. We're happy to know you will return to our hotel should you come back to Tucson. Thank you also for the positive comments. We share all our reviews with the Hotel team. They be happy you read your comments. Happy Travels! SueAnn Lemon... More 

Sierra Vista, Arizona, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed September 2, 2014

I travel to Tucson in order to get my chemotherapy and this was the first time I stayed at this hotel. The staff were nice, the room was clean and the bed was EXCELLENT. And it is a straight shot to the Tucson mall. Will definitely be returning next time.

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear LouisEmeliana W, Thank you so much for taking the time to write about your stay. Good or bad, we value our guests opinions, experiences and advice. If you have any additional needs while you stay with us in the future, please don't hesitate to ask any team member. We want you and all guests to be as comfortable as... More 

cochise county
Top Contributor
159 reviews 159 reviews
18 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed August 3, 2014

I was a complainer and gave bad reviews almost a year ago, so I'll be the first to say how much it has changed.....FOR THE BETTER! Check in was very easy and pleasant. The room was very clean, smelled great, water pressure and hot water awesome. The A/C was quiet and efficient. Although we didn't partake of the breakfast due... More 

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SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, As with everyone that takes the time to share their experience at Comfort Suites at Tucson Mall, I say thank you for your time! I am so thrilled to know this visit was a positive one. Thank you for reserving your next stay with us. It will also be positive. Our team looks forward to welcoming you back.... More 

Anchorage, Alaska
Top Contributor
128 reviews 128 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 24, 2014

Okay 3-Star hotel. Nothing special, but definitely worth the rating. We got a fairly good deal with Priceline so that helped. Nice room. It was a mini-suite with two queen beds. The breakfast in the morning was free. Okay selection. We must have been here when the hotel was near full as the free breakfast had a lot of people... More 

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FocusHospitality, Owner at Comfort Suites at Tucson Mall, responded to this review

Dear Robert H, Thank you for taking the time to review our hotel. We appreciate your feedback. We will definitely focus on insuring breakfast is replenishing quicker and the trash is monitored better. We want your next stay to be a WOW too. We'll work on making that happen and hope that you will come back soon. Thanks for your... More 

cochise county
Top Contributor
159 reviews 159 reviews
18 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed February 23, 2014

Hearing that Comfort Suites was through renovating this property, I booked a night for a special occasion. What I found was rather curious. I was greeted and checked in by a very pleasant young man in the afternoon of the 22nd. He couldn't have been nicer and offered a 1 PM check out if we needed. The lobby was immaculate.... More 

Was this review helpful? Yes 1
FocusHospitality, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for returning to our hotel to see the renovations being completed. We appreciate the positive comments you shared. We also appreciate knowing your negative experiences and thoughts during your recent visit. You have address several areas of the hotel in your review and we are working with our team members to improve those areas. You noted... More 

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