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Comfort Suites at Tucson Mall

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515 West Automall Drive, Tucson, AZ 85705-6008
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Comfort Suites at Tucson Mall
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80 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bellingham, WA
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 1 week ago

This place was fine for a short stay. I arrived when they were having troubles with the key system so they were handing out master keys to the guests and we were told to see which key worked and to return the others. This made me very nervous to think that all the guests potentially had a key to my... More 

Was this review helpful? Yes
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear Sunshine59: Thank you for taking the time out of your busy schedule to write a review and share your hotel experience with us. We always appreciate our guest's views and opinions. I want to sincerely apologize to you for our equipment malfunction when it came to programing your guest room key card and I am especially sorry that you... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Good: -clean rooms -great hot breakfast, replenished and fresh -family rooms with 3 beds -decent price with booking.com -conveniently located -allowed food delivered to the hotel -comfortable bedsheets -only 3 floors and nice carpeted stairs when elevator line is long Odd/Slightly Negative: -sink outside restroom -elevator wait time long -no service elevator

Was this review helpful? Yes
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear Uniquelyordinary: Thank you for taking the time to share your experiences at our hotel, we always appreciate hearing from our guests! I will be sure and share your comments with our staff members, everyone will be pleased that you found our breakfast and accommodations to your satisfaction and we look forward to welcoming you back on your next visit... More 

Frisco Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'll give 2 stars for the location which being walking distance to Tucson Mall and the Car Dealers was very convenient. Also the staff was generally quite friendly like most people in Tucson seem to be. My room might have been decent if it had normally functioning air-conditioning and wasn't infested with Crickets. It took 3 attempts to get an... More 

Was this review helpful? Yes 2
SueAnn L, General Manager at Comfort Suites at Tucson Mall, responded to this review

Dear Guest, Thank you for your helpful observations, we always appreciate our guest's comments in order to better our hotel in everyway we can. It's been a challenging Monsoon season in Tucson with an abundance of grasshoopers. We have called in our newly hired pest professionals and it was determined that our exterior lights needed to be changed from bright... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed May 26, 2015

Stayed here for business. I was looking for a place walking distance from my meetings as well as close to restaurants and shopping. This place met all my needs. The hotel is older and starting to show the wear and tear a bit. But it is clean and my bed was very comfortable with a large selection of pillows to... More 

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San Antonio, Texas
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 19, 2015

Clean rooms,helpful staff, located near most of the things on N Oracle Rd. A change in our plans required us to canx our follow-on to Phoenix and stay an extra night there before returning to San Antonio. Accommodated us with no hassle at all.

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Pahrump, Nevada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 30, 2015

The Comfort Suites at the Mall in Tuscon provides a nice sized room, great friendly service and convenience at a reasonable rate. The suites are comfortable and rival some rooms I have stayed at in Vegas. Amenities like the breakfast are excellent, and the high speed internet works flawlessly. The location is excellent and you can walk to restaurants and... More 

Was this review helpful? Yes
San Diego, California
Level Contributor
124 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed April 23, 2015

Our room and the hotel had everything we needed during our three nights here: a quiet, comfortable, spacious room with TV, free wifi, microwave, fridge, safe, ironing board; free breakfast; pool; hot tub; very friendly and helpful desk staff. The breakfast choices changed from day to day, and included scrambled eggs, omelet, waffle, bacon, sausage, cereal, fruit, muffins, yogurt, French... More 

Was this review helpful? Yes
Naperville, IL
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 5, 2015

My family of four stayed her for 3 nights during spring break. Our room was spacious, clean and quiet. Breakfast each day was very good and there was plenty of seating. The location by the Tucson Mall is convenient. The kids loved the pool and hot tub! I thought this was a great value for the price of the room.

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear LZ08, Thank you so much for the positive review. We're all so pleased to read that you and your family enjoyed your visit at Comfort Suites at Tucson Mall. We all hope for the opportunity to welcome you back soon, to Tucson and Comfort Suites! SueAnn Lemon Director of Sales More 

Jersey, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 29, 2015

When we arrived at the hotel they didn't have our booking even though we had our reference number. We were given a disabled room which wasn't suitable at all, after seeing the Manageress she gave us the Presidential Suite which was very good, very large and the light was very good. The hotel was extremely busy with baseball teams so... More 

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear Maureen, Thank you for reviewing Comfort Suites at Tucson Mall. We appreciate your feedback. I apologize for the confusion with your room reservation and suite. We've addressed and fixed the issue. I am so pleased to know that you ultimately were happy with the suites you received. I also wish to apologize for the noise level. It appears that... More 

ROCHESTER
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 18, 2015

We are return guests. We especially like the location. Auto Mall is not heavily traveled but with Oracle Rd a couple of blocks away we can be in the heart of Tucson or north toward Catalina State Park within minutes. It is an easy drive to the Tucson Mall or a brisk walk to a number of restaurants. The rooms... More 

Was this review helpful? Yes
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear Missinginmichigan, Thank you for taking the time to review Comfort Suites at Tucson Mall. Thanks so much for the positive feedback on the location and overall hotel. We are currently looking at our breakfast offers and service and ways to enhance the experience. Our goal is to provide exceptional service in ALL areas of our guest's visit with us.... More 

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