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All 127 Tucson hotels

Comfort Suites at Tucson Mall

2.0 of 5 Hotel   |   515 West Automall Drive, Tucson, AZ 85705-6008
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66%
Ranked #63 of 127 Hotels in Tucson
A recent review
5 of 5 stars reviewed 1 week ago
LouisEmeliana W Sierra Vista, Arizona, United States
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66 reviews from our community

Traveler rating
    18
    24
    17
    5
    2
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15
18
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16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Sierra Vista, Arizona, United States
1 review
5 of 5 stars Reviewed 1 week ago

I travel to Tucson in order to get my chemotherapy and this was the first time I stayed at this hotel. The staff were nice, the room was clean and the bed was EXCELLENT. And it is a straight shot to the Tucson mall. Will definitely be returning next time.

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cochise county
Top Contributor
146 reviews 146 reviews
18 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed August 3, 2014

I was a complainer and gave bad reviews almost a year ago, so I'll be the first to say how much it has changed.....FOR THE BETTER! Check in was very easy and pleasant. The room was very clean, smelled great, water pressure and hot water awesome. The A/C was quiet and efficient. Although we didn't partake of the breakfast due... More

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SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, As with everyone that takes the time to share their experience at Comfort Suites at Tucson Mall, I say thank you for your time! I am so thrilled to know this visit was a positive one. Thank you for reserving your next stay with us. It will also be positive. Our team looks forward to welcoming you back.... More

Anchorage, Alaska
Top Contributor
122 reviews 122 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 24, 2014

Okay 3-Star hotel. Nothing special, but definitely worth the rating. We got a fairly good deal with Priceline so that helped. Nice room. It was a mini-suite with two queen beds. The breakfast in the morning was free. Okay selection. We must have been here when the hotel was near full as the free breakfast had a lot of people... More

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FocusHospitality, Owner at Comfort Suites at Tucson Mall, responded to this review

Dear Robert H, Thank you for taking the time to review our hotel. We appreciate your feedback. We will definitely focus on insuring breakfast is replenishing quicker and the trash is monitored better. We want your next stay to be a WOW too. We'll work on making that happen and hope that you will come back soon. Thanks for your... More

cochise county
Top Contributor
146 reviews 146 reviews
18 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed February 23, 2014

Hearing that Comfort Suites was through renovating this property, I booked a night for a special occasion. What I found was rather curious. I was greeted and checked in by a very pleasant young man in the afternoon of the 22nd. He couldn't have been nicer and offered a 1 PM check out if we needed. The lobby was immaculate.... More

Was this review helpful? Yes 1
FocusHospitality, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for returning to our hotel to see the renovations being completed. We appreciate the positive comments you shared. We also appreciate knowing your negative experiences and thoughts during your recent visit. You have address several areas of the hotel in your review and we are working with our team members to improve those areas. You noted... More

Owasso, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed February 14, 2014

Check-in was listed as 3:00 p.m. We tried to check in shortly after 3:00 and were told that there would be a slight delay because the rooms weren't cleaned yet. It was after 4:00 when we finally got checked in. Reservation was for a Non-smoking King bed suite. We were given a room with 2 Queens handicap room with no... More

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Phoenix, Arizona
1 review
2 of 5 stars Reviewed December 23, 2013

Clean and neat however: shower head leaked, tub made noise when you got in; exhaust fan loud; hole in wall behind room door; screw holes in wall next to vanity. Requested a quiet room: Hall quieted down at 11P.M. Fri; and 2:30 A.M. Sat. Breakfast Sat was good; Sun tried 3 times but no seats. All in all: poor maintenance;... More

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FocusHospitality, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear hikerguy2013, We are very sorry to read that your stay was not pleasant. We have investigated the issues and are working with our team members to ensure future guests do not experience such incidents. Thank you for taking the time to share your experience. It does help us to improve our guest's stays. We hope you will reconsider another... More

Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

I recently spent a weekend in Tucson (attending a dog show) and stayed at the Comfort Suites at Tucson Mall. The staff was awesome. I can't single one out, they were ALL great. The facilities are clean and up to date. I even had a walk-in shower! I travel with a service dog and Skye was welcomed warmly. The breakfasts... More

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FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear Linda L, Thanks so much for taking the time to review our hotel. We're all so pleased to know that you enjoyed your visit. It was a great pleasure to have you stay with us. We certainly hope to welcome you back in the near future. Sincerely, Sue Lemon V.P. Sales and Marketing Focus Hospitality Management More

cochise county
Top Contributor
146 reviews 146 reviews
18 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed November 13, 2013

I needed a quick spot to stay for a procedure the following day. I arrived at the hotel, was checked in to the last room on the top floor corner. Property wasn't full. What a night! The A/C unit sounded like a road grader, the wallpaper was peeling, the sprinkler head was broken over t. The mattresses sank. The water... More

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FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for taking the time to review our hotel. I am so sorry your stay was much less than wonderful. Through our renovation, we managed to keep our guests away from the areas of renovation. Clearly we failed to do this with your visit. We sincerely apologize! I do want to share that the hotel's renovations will... More

Saint Louis, Missouri
Top Contributor
315 reviews 315 reviews
32 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed October 31, 2013

Another Choice location that's initially difficult to find but is convenient to get around town while you're there. Again, the TP and facial tissue are less than great. Basic breakfast offerings. The staff was helpful with printing from the internet.

Was this review helpful? Yes 1
Katy, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 23, 2013

My family and I truly enjoyed our stay at this facility. It was in a great location. It was close to many great things to do. The staff was professional yet very personable, everyone greeted us with a great smile.

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Additional Information about Comfort Suites at Tucson Mall

Address: 515 West Automall Drive, Tucson, AZ 85705-6008
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites at Tucson Mall 2*
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Also Known As:
Comfort Suites At Tucson Mall Hotel Tucson
Comfort Suites Tucson Mall
Tucson Comfort Suites

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