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All 127 Tucson hotels

Comfort Suites at Tucson Mall

2.0 of 5 Hotel   |   515 West Automall Drive, Tucson, AZ 85705-6008
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Ranked #68 of 127 hotels in Tucson
A recent review
4 of 5 stars Reviewed February 23, 2014
retdeltee cochise county
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62 people have reviewed this hotel

Traveler rating
    15
    24
    16
    5
    2
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14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
cochise county
Top Contributor
138 reviews 138 reviews
18 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 23, 2014

Hearing that Comfort Suites was through renovating this property, I booked a night for a special occasion. What I found was rather curious. I was greeted and checked in by a very pleasant young man in the afternoon of the 22nd. He couldn't have been nicer and offered a 1 PM check out if we needed. The lobby was immaculate.... More

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FocusHospitality, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for returning to our hotel to see the renovations being completed. We appreciate the positive comments you shared. We also appreciate knowing your negative experiences and thoughts during your recent visit. You have address several areas of the hotel in your review and we are working with our team members to improve those areas. You noted... More

Owasso, Oklahoma
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed February 14, 2014

Check-in was listed as 3:00 p.m. We tried to check in shortly after 3:00 and were told that there would be a slight delay because the rooms weren't cleaned yet. It was after 4:00 when we finally got checked in. Reservation was for a Non-smoking King bed suite. We were given a room with 2 Queens handicap room with no... More

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Phoenix, Arizona
1 review
2 of 5 stars Reviewed December 23, 2013

Clean and neat however: shower head leaked, tub made noise when you got in; exhaust fan loud; hole in wall behind room door; screw holes in wall next to vanity. Requested a quiet room: Hall quieted down at 11P.M. Fri; and 2:30 A.M. Sat. Breakfast Sat was good; Sun tried 3 times but no seats. All in all: poor maintenance;... More

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FocusHospitality, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear hikerguy2013, We are very sorry to read that your stay was not pleasant. We have investigated the issues and are working with our team members to ensure future guests do not experience such incidents. Thank you for taking the time to share your experience. It does help us to improve our guest's stays. We hope you will reconsider another... More

Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2013

I recently spent a weekend in Tucson (attending a dog show) and stayed at the Comfort Suites at Tucson Mall. The staff was awesome. I can't single one out, they were ALL great. The facilities are clean and up to date. I even had a walk-in shower! I travel with a service dog and Skye was welcomed warmly. The breakfasts... More

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FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear Linda L, Thanks so much for taking the time to review our hotel. We're all so pleased to know that you enjoyed your visit. It was a great pleasure to have you stay with us. We certainly hope to welcome you back in the near future. Sincerely, Sue Lemon V.P. Sales and Marketing Focus Hospitality Management More

cochise county
Top Contributor
138 reviews 138 reviews
18 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed November 13, 2013

I needed a quick spot to stay for a procedure the following day. I arrived at the hotel, was checked in to the last room on the top floor corner. Property wasn't full. What a night! The A/C unit sounded like a road grader, the wallpaper was peeling, the sprinkler head was broken over t. The mattresses sank. The water... More

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FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for taking the time to review our hotel. I am so sorry your stay was much less than wonderful. Through our renovation, we managed to keep our guests away from the areas of renovation. Clearly we failed to do this with your visit. We sincerely apologize! I do want to share that the hotel's renovations will... More

Saint Louis
Top Contributor
272 reviews 272 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 31, 2013

Another Choice location that's initially difficult to find but is convenient to get around town while you're there. Again, the TP and facial tissue are less than great. Basic breakfast offerings. The staff was helpful with printing from the internet.

Was this review helpful? Yes 1
Katy, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 23, 2013

My family and I truly enjoyed our stay at this facility. It was in a great location. It was close to many great things to do. The staff was professional yet very personable, everyone greeted us with a great smile.

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Baltimore, Maryland
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 7, 2013

It is your basic Comfort Inn, but staff makes it great. Check in was amazing. Although we did arrive pass business hours, Luis stuck around and made sure everything was fine. Luis was amazing and went above and beyond being helpful. Not only all of our requests were accommodated, but totally anticipated any additional needs and requests. Super nice guy.... More

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San Jose, Costa Rica
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 30, 2013

I decided to book this hotel because it was conveniently located. Very close to the mall, restaurants, major attractions and to the center of town. The receptionist was polite and check-in was done quickly. The reception area is cleaned and polished. My room was located on the first floor. The room was large, equipped fairly well, looked clean but there... More

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Tempe, Arizona, United States
2 reviews
5 of 5 stars Reviewed September 4, 2013

This was a very clean and comfortable stay. The employees were very friendly and accommodating. The hotel was convenient to restaurants and shopping. We enjoyed our weekend. We were in Tucson for a 5k so comfort and convenience was top priority. The breakfast was good but could have more selection.

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Additional Information about Comfort Suites at Tucson Mall

Also Known As:
Comfort Suites At Tucson Mall Hotel
Comfort Suites At Tucson Mall Hotel Tucson
Comfort Suites Tucson Mall
Comfort Suites Tucson
Tucson Comfort Suites
Address: 515 West Automall Drive, Tucson, AZ 85705-6008
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #68 of 127 hotels in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Suites at Tucson Mall 2*
Official Description (provided by the hotel):
The all newly renovated Comfort Suites® at Tucson Mall is centrally located one block west of the Tucson Mall, and is near several popular points of interest including University of Arizona and downtown Tucson. Our guests enjoy the convenience of walking to a great variety of dining and shopping venues. And a short drive to Interstate 10 will get you to Tucson area attractions easily and quickly.All new suites include spacious sitting areas with queen-size sofa sleepers, desks or tables, coffee makers, microwaves, refrigerators and laptop-compatible safe. Complimentary wireless internet access keeps you connected and premium TV channels on a flat panel television are offered for your entertainment. For a truly leisurely stay, take advantage of the suites with whirlpool bathtubs.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites at Tucson Mall the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.In addition to free breakfast, we offer free wireless high-speed wireless Internet access, free local telephone calls, free weekday newspaper, new fitness center and an outdoor heated pool with whirlpool.In addition to free WI-FI, business travelers will appreciate conveniences like access to copy and fax services. Business suites featuring spacious work desks, ergonomic chairs and two telephone lines are available. There are banquet and meeting rooms available to accommodate most events and business functions.The Comfort Suites at Tucson Mall is the best stay and best value for vacation getaways and business travel to the Tucson area. ... more   less 
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