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Crossland Economy Studios - Tucson - Butterfield Drive

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4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
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1 room 1 adult
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Crossland Economy Studios - Tucson - Butterfield Drive
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59 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed September 20, 2015 via mobile

I just want to personally thank each and every one of the staff here, they ate all awesome friendly and helpful. The rooms are clean. Of your ever in town or need as nice place yo stay come here. The managers name is Allan a very nice understanding person. They even have everything you may need yo set up for... More 

Helpful?
Thank Traci L
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Tucson, Arizona
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 16, 2015

DO NOT STAY HERE. I didn't stay here, but I'm so glad I didn't. Here's my situation: I have been incredibly ill for the past twelve hours (puking constantly throughout the night, among other issues that do not need to be mentioned in a public review). But I was VERY sick. I was driving around this area, and I felt... More 

Helpful?
Thank gloria0620
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your needs. In response to your feedback, I will retrain our front desk staff to ensure each guest receives professional customer service. Thank you very much for providing us with your feedback. If you have... More 

Travelers are raving about these Tucson hotels

Milwaukee, Wisconsin
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed August 22, 2015 via mobile

It's a cheap hotel, so that being said the rooms were pretty outdated. It's been a while since I've seen an old style TV in a hotel room, the 15" analog TV only got a few channels, most of them are static. They don't provide coffee or breakfast. They had a security guard, which led me to belive I wasn't... More 

Helpful?
Thank Jack E
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments regarding our friendly staff and clean rooms; however, I sincerely apologize that our rooms were not completely up to date. In response to your feedback, we have been working on updating the issues mentioned. Thank you very much for providing... More 

Garden Grove, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 10, 2015 via mobile

Hi everyone,have stayed at this property many times,The price is fair.the rooms OK.You get what you pay for.Have had to move rooms alot to get to one that is is OK.But The biggest problem is the front desk, Sheila is the worst,she acts like she is doing you a favor, When you ask her for anything!!!That's her job! We had... More 

Helpful?
Thank david b
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for our guest service representative not attending to your needs in a professional manner. In response to your feedback, I will speak to our staff about proper ways to speak to guest and how to manage situations in... More 

Sacramento, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

First and worst, my non-smoking room had a cigarette butt floating in the toilet. And the disgusting smell of smoke. YUCK. Next, the bedspread had big chunks cut from it. YUCK. Drapes had oily stains on them. YUCK. Next, the faucet in the "kitchen" area had a broken handle. Next, the bed was creaky. And last, .... YUCK!!...I found a... More 

Helpful?
1 Thank jcj31
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 27, 2015 via mobile

Kitchenette with not even a coffee pot, no dishes at all. Carpet dirty and smelled of animal urine. Front desk staff never around to answer the telephone or assist in person. No local literature in lobby, staff could not even tell us where restaurants were located. SUCKS!!!

Helpful?
3 Thank DKBailey17
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room was not up to proper standards. A carpet that smells is truly unacceptable. Please accept my apology. I met with my staff, to ensure that during check-in each guest is advised of the amenities that are available... More 

Saint Louis, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 14, 2015 via mobile

I was there for 30 minutes and checked myself right back out. Definitely NOT a place for professionals or families. The filth was unbelievable and as a well-seasoned traveler, Ive never experienced anything quite as disgusting as this. Apparently its a corporate problem because its sister hotel, Extended Stay America on Grant Rd is just as bad. Neither are worthy... More 

Helpful?
3 Thank Christy M
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am so disappointed that your room was not up to standards. Please accept my apology. I met with the team and we will review the cleaning procedures to ensure that the issues you outlined are not repeated. Thank you very much for providing... More 

Ontario, California
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 10, 2015

I liked that there is a Denny's and gas station nearby, it is close to the freeway and the area seemed safe. The parking and facilities were pretty well lit. Overall, though, it was cheap. Although the staff was nice enough, the service was minimal. The website says the kitchen is fully stocked, it isn't. Not only do you have... More 

Helpful?
1 Thank Mistis_Jewelry
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that our hotel was not up to standard. As this hotel’s manager, I can assure you that I have talked to my Guest Service Team to ensure our guest know what amenities are available at check in and that... More 

round rock, tx usa
Level Contributor
69 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed February 5, 2015

Stayed here every year since they opened. It is very convenient and has kitchenettes and usually reasonably priced. The price doubles in jan/feb time frame. The desk staff is helpful and accommodating, plenty of parking. But maintenance and cleanliness continues to be a problem. the bathroom sink is pulled away from the wall, picture hooks are present where pictures used... More 

Helpful?
1 Thank pat n
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that your room was not up to our cleanliness standards. I will be meeting with our housekeeping and maintenance staffs to ensure these issues do not continue in the future. As well, I am sorry that our free Wi-Fi and customized kitchen policy did not... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 30, 2015

Don't stay here , I'm stuck here for the night hoping to find amother hotel tomorrow dirty, nasty smell, broken tv, no iron, broken and dirty fridge, dirty toilet stay away from here, went downstairs to ask for help on getting the room sprayed with refresher so it doesn't feel like in the room hasn't been clean in decades and... More 

Helpful?
2 Thank Antonio G
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Antonio - Thank you for bringing this to our attention. The condition of your room that you described is unacceptable. Please accept our most sincere apologies. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. We will also retrain our front desk staff to make sure we are always providing our guests with... More 

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