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Crossland Economy Studios - Tucson - Butterfield Drive

2.0 of 5
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4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
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Crossland Economy Studios - Tucson - Butterfield Drive
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Ranked #103 of 129 Hotels in Tucson
A recent review
3 of 5 stars Reviewed February 5, 2015
pat n round rock, tx usa
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55 reviews from our community

Traveler rating
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    11
    8
    15
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Sacramento, California
1 review
1 of 5 stars Reviewed March 22, 2015

First and worst, my non-smoking room had a cigarette butt floating in the toilet. And the disgusting smell of smoke. YUCK. Next, the bedspread had big chunks cut from it. YUCK. Drapes had oily stains on them. YUCK. Next, the faucet in the "kitchen" area had a broken handle. Next, the bed was creaky. And last, .... YUCK!!...I found a... More 

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Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 27, 2015

Kitchenette with not even a coffee pot, no dishes at all. Carpet dirty and smelled of animal urine. Front desk staff never around to answer the telephone or assist in person. No local literature in lobby, staff could not even tell us where restaurants were located. SUCKS!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your room was not up to proper standards. A carpet that smells is truly unacceptable. Please accept my apology. I met with my staff, to ensure that during check-in each guest is advised of the amenities that are available... More 

Travelers are raving about these Tucson hotels

Saint Louis, Missouri
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 14, 2015 via mobile

I was there for 30 minutes and checked myself right back out. Definitely NOT a place for professionals or families. The filth was unbelievable and as a well-seasoned traveler, Ive never experienced anything quite as disgusting as this. Apparently its a corporate problem because its sister hotel, Extended Stay America on Grant Rd is just as bad. Neither are worthy... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am so disappointed that your room was not up to standards. Please accept my apology. I met with the team and we will review the cleaning procedures to ensure that the issues you outlined are not repeated. Thank you very much for providing... More 

Ontario, California
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed February 10, 2015

I liked that there is a Denny's and gas station nearby, it is close to the freeway and the area seemed safe. The parking and facilities were pretty well lit. Overall, though, it was cheap. Although the staff was nice enough, the service was minimal. The website says the kitchen is fully stocked, it isn't. Not only do you have... More 

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Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I am sorry to hear that our hotel was not up to standard. As this hotel’s manager, I can assure you that I have talked to my Guest Service Team to ensure our guest know what amenities are available at check in and that... More 

round rock, tx usa
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 5, 2015

Stayed here every year since they opened. It is very convenient and has kitchenettes and usually reasonably priced. The price doubles in jan/feb time frame. The desk staff is helpful and accommodating, plenty of parking. But maintenance and cleanliness continues to be a problem. the bathroom sink is pulled away from the wall, picture hooks are present where pictures used... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that your room was not up to our cleanliness standards. I will be meeting with our housekeeping and maintenance staffs to ensure these issues do not continue in the future. As well, I am sorry that our free Wi-Fi and customized kitchen policy did not... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 31, 2015

Don't stay here , I'm stuck here for the night hoping to find amother hotel tomorrow dirty, nasty smell, broken tv, no iron, broken and dirty fridge, dirty toilet stay away from here, went downstairs to ask for help on getting the room sprayed with refresher so it doesn't feel like in the room hasn't been clean in decades and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Antonio - Thank you for bringing this to our attention. The condition of your room that you described is unacceptable. Please accept our most sincere apologies. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. We will also retrain our front desk staff to make sure we are always providing our guests with... More 

1 review
5 of 5 stars Reviewed January 14, 2015

Very impressed with the service of the front desk clerk named Jonathan. He went above and beyond to accommodate our stay. We had trouble with our first room and he assisted us with getting a new room and was very helpful. Jonathan had very great customer service. Overall I give the hotel a 10/10 for the great help and nice... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments about our staff. It is so great to read that Jonathan went above and beyond to make your stay a great one. I will be sure to share your feedback with him. Thanks to your feedback, we can continue... More 

Ligonier
Top Contributor
100 reviews 100 reviews
64 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 7, 2014

We had a mishap with our car in Tucson and ended up having to stay a couple of days and were lucky enough to find this place. We were thoroughly pleased with our experience here. It all started with a young man named Jonathon. he was very attentive and helped us find things in the area. Talked to him several... More 

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Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. Also, thank you for your kind comments about Johnathon, he is truly an asset to our team. Thank you again for your review. We look forward to seeing you in the future,... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed August 2, 2014 via mobile

The manager was kind of friendly because we needed to check out on short notice and he let us, after arguing of course. The house keeping lady was rude and when we got to the hotel the toilet and shower were extremely dirty. They never answered the phone when we called. And they did not try helping us do anything... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Nicole - We received a copy of your review, and wanted to take a moment to personally respond. It upsets us to hear that our housekeeping staff was rude and that your bathroom was found dirty upon check-in. We are sorry for your experience. We can assure you that we have followed up with our housekeeping staff to ensure your... More 

Yuma, null, Democratic Republic Congo
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 16, 2014 via mobile

When we checked in they gave us keys to a room on the 3rd floor. As we approached the room we noticed a rag in the window and the curtains were tore up. I opened the door and it looked like a maintenance closet no bed and filth. We go back down stairs and tell them that the room is... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issues you experienced during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry that you found your bed to be... More 

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