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All 127 Tucson hotels

Crossland Economy Studios - Tucson - Butterfield Drive

2.0 of 5 Hotel   |   4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
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Ranked #99 of 127 hotels in Tucson
A recent review
5 of 5 stars Reviewed May 5, 2014
Jose Guadalupe V Obregon
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  • Reviews (46)
  • Photos (7)
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46 people have reviewed this hotel

Traveler rating
    13
    6
    9
    7
    11
See reviews for
10
8
11
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
Dallas, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

The manager was kind of friendly because we needed to check out on short notice and he let us, after arguing of course. The house keeping lady was rude and when we got to the hotel the toilet and shower were extremely dirty. They never answered the phone when we called. And they did not try helping us do anything... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Nicole - We received a copy of your review, and wanted to take a moment to personally respond. It upsets us to hear that our housekeeping staff was rude and that your bathroom was found dirty upon check-in. We are sorry for your experience. We can assure you that we have followed up with our housekeeping staff to ensure your... More

Yuma, null, Democratic Republic Congo
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 16, 2014

When we checked in they gave us keys to a room on the 3rd floor. As we approached the room we noticed a rag in the window and the curtains were tore up. I opened the door and it looked like a maintenance closet no bed and filth. We go back down stairs and tell them that the room is... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize for the cleanliness issues you experienced during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry that you found your bed to be... More

Obregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 5, 2014

as always, is a pleasure to stay with you. My last six visits to Tucson have been with you. Located in an accessible area, the staff very friendly. I had trouble accessing the internet, but everything was solved.

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More

Houston, Texas
1 review
2 of 5 stars Reviewed May 2, 2014 via mobile

My stay was very poor.I had trash being cleaned outside of my room early in the morning that smell horrible. The front desk told me one price that ended up being another after I arrived. The AC thermostat did not work it was freezing in the room all night.

Was this review helpful? Yes
Manager_11525, Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the maintenance issues and level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated. Again,... More

round rock, tx usa
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 2, 2014

staff is very nice and helpful but room and public areas are very dirty. internet service worked intermittently. changed rooms, second room was better but carpet very dirty. hallways severely stained, trash receptacles remained full during stay. had to work with tech support on two occasions because internet service wouldn't work. they determined it was the host and not my... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Pat - Thank you for your recent review of your stay. I am so glad that our staff provided you with such great service; however, I am sorry for the level of cleanliness throughout our hotel. As this hotel's manager, I can assure you that we are working to deep clean the property and also improve our cleaning services moving... More

Obregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 17, 2013

to rest! is a great hotel and excellent location near to freeway, the staff are very nice and help you throughout. The even room are the best. Would definitely go back in other cases. I fell at home. thanks!

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. I truly appreciate your comments regarding the staff and property. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

Aarhus, Arhus, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 25, 2013

The only positive feature of this hotel is that it is near the airport. Otherwise, it lies in an unattractive area, virtually surrounded by trailer parks. The walls are very thin, and one hears the loud blaring of the many freight trains that pass through all night long. The room smelled dirty, and the water faucet in the bathroom couldn't... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Greg - The staff and I read your comments about your stay with us. I sincerely apologize that you felt unsafe during your stay, and that you had a maintenance issue with your faucet. I discussed your comments with the team, and I have created a work order for the maintenance issue to get it repaired immediately. As for safety,... More

Buckeye, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

For the price we knew it would not be the Ritz. What we got was a very clean room with plenty of space to spread out. We were only there for 2 nights and really only needed a clean room and bathroom This met our needs and liked having a fridg to store drinks and snacks. The staff was exceptional... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

Susan - Thank you for your great review of our property. I'm so pleased to hear that you enjoyed your stay and everything was comfortable for you. We look forward to having you visit with us again in the future. More

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed October 19, 2013

This is a bare bones real cheap place. The price is hard to beat, however when you consider that in terms of design, furnishings and functionality anything more than what the cost is on the internet reservation screen would be a serious stretch almost a rip off to charge for the room in this hotel. The best part of the... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Tucson - Butterfield Drive, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our staff and employees. While our accommodations may not have met your expectations, I am proud of our team for making your stay comfortable. The staff and I would like to thank you again for posting your review. We look forward... More

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Additional Information about Crossland Economy Studios - Tucson - Butterfield Drive

Address: 4800 S Butterfield Dr, Tucson, AZ 85714 (Formerly Crossland - Tucson)
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Tucson - Butterfield Drive 2*
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Also Known As:
Extended Stay America Tucson

7 photos of this hotel

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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