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Tucson Marriott University Park

#56 of 129 Hotels in Tucson
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880 E Second Street, Tucson, AZ 85719
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Tucson Marriott University Park
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356 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Loved the location of this property. It was very close to the U of A, as well as restaurants and limited shopping. It is also very close to the Sunlink transit, and tickets can be purchased in the hotel gift shop. The breakfast buffet is delicious, which was included in our room rate. The restaurant's manager was very courteous and... More 

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

Thank you for your review of the Tucson Marriott. We are glad you had a great stay but I was disappointed to hear your check in experience was not as good as it should have been. I appreciate the comments and rest assured I will review your comments with the staff in an effort to improve. We hope to serve... More 

Porltand
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everyone was friendly and helpful during my visit. The front desk was overly helpful from checking me in to helping me find a restaurant to have dinner. This was a great experience with easy access to restraunts, shopping and a local light rail which made it very convenient to explore tuscon.

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

Thank you for writing a review of the Tucson University Park Marriott. I am very pleased that you enjoyed your stay and that you found our staff to be helpful. When your future plans call for a trip to Tucson I hope that we will have the opportunity to serve you again. More 

Scottsdale, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Great location to restaurants and shops as well as a university stroll. The staff at this hotel is very helpful and friendly. The best part being the business floor breakfast area (9th floor) Libby is AMAZING and probably one of the best employees that hotel has. Our room smelled however. I would recommend new carpeting/bed linens.

Was this review helpful? Yes
TucsonMarriott, Manager at Tucson Marriott University Park, responded to this review

Thank you for taking the time to review the Tucson Marriott, University Park. We are thrilled to hear that the staff took care of you while you were here, and that Libby exceeded your expectations. We absolutely will share that with her. I am disappointed to hear that you were unhappy with your room. Our Executive Housekeeper is going to... More 

Irvine, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped for a night in Tucson with the family and we were delighted with our stay. I had stayed at this hotel once before for business so I was surprised with how much I missed when I came back with my family. The main attraction is the proximity to the university and restaurant row which is truly steps away... More 

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

We are very happy you enjoyed your stay and the location of the hotel. We hope that we have another opportunity to serve you in the future. More 

Bali, Indonesia
Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was there for a conference. Rooms are clean and comfortable. I found the staff helpful and accommodating when they were able, but maybe not overly knowledgeable about the local area, or empowered to help without a manager's blessing. Don't waste your tastebuds on the restaurant. There is nothing wrong with it, but you have some many better options close... More 

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

Thank you so much for your comments regarding the Tucson University Park Marriott. I'm glad you enjoyed your stay and the University area. I am sorry you found our staff not as informative about the area as you would have preferred. We talk to our entire staff everyday at the beginning of their shift about events taking place in Tucson... More 

Tucson, Arizona
Level Contributor
14 reviews
2 of 5 stars Reviewed 3 weeks ago

The staff is so used to having large student groups that have their hotel paid for by organizations that they have forgotten how to provide customer service. The staff has become to lackadaisical and they don't care because they don't have since management is agreement with their attitude and ready to argue with the customer should you raise a concern.... More 

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

Thanks for writing a review of the hotel and I am sorry that you feel the service at the hotel did not meet your standard. Since you did not share any specifics please feel free to call me at the hotel and I would be more than happy to address your concerns. 520 792 4100. Thank you, Mark Van Buren More 

Tucson, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We took students for a conference which was very good. After confusion at Check in being charged for rooms when they were prepaid, and was told card was for incidentials. They found the paperwork after several calls to our business office . The clerk said she could not reverse the hold for the rooms on card, I knew they could... More 

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

Thank you for writing a review of the Tucson University Park Marriott. I appreciate you letting us know of your incident at the front desk as we have reviewed our procedures with our front desk staff. We are all happy that your overall stay was good and hope to serve you again soon. More 

Acushnet, Massachusetts
Level Contributor
136 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel well located on the campus and convenient to many dining options. I am staying here again in August and I am glad that we chose this hotel. For a visit to the U of A campus I don't think that there is a better located hotel. Convenient parking right across the street.

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

So happy you enjoyed our facility and location next to the University of Arizona campus. I hope you have another opportunity to stay with us again. More 

Mooresville, North Carolina
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent service and friendly staff. Special thanks to Jorge Aquino at the front desk for his excellent customer service. Location near the University of Arizona is perfect. This is our third stay at this hotel and it remains well run. I continue to Recommend.

Was this review helpful? Yes
TucsonMarriott, General Manager at Tucson Marriott University Park, responded to this review

We are very happy you enjoyed your stay at the Tucson University Park Marriott. We look forward to serving you again very soon. More 

Upland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the Aloft the first time and liked it. Figured we would give Marriott a shot. Beds were really soft and uncomfortable. We were gone all day and when we got back at 5pm our room was still not made up. Employees were not very friendly. Gift shop girl was very helpful and cheerful. We will go back... More 

Was this review helpful? Yes
TucsonMarriott, Manager at Tucson Marriott University Park, responded to this review

Thank you for your review of the Tucson Marriott, University Park. I am disappointed to hear that your stay was not up to the standards that you have come to expect from Marriott. I have taken your comments and shared them directly with the team to ensure this does not happen in the future. I am sorry for the shortcomings... More 

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