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Hilton Tucson East

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7600 East Broadway Blvd., Tucson, AZ 85710
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Hilton Tucson East
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569 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Storrs, Connecticut
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Our son and grandchildren live nearby. We were able to travel easily to their home. The parking was free (and we appreciate that) Our only problem was the lack of COLD water for there was no in-room refrigerator.

Review collected in partnership with Hilton Hotels & Resorts

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Arizona
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Beautiful Hotel! My girls and I were treated great by the entire staff. We came in and had to order a fridge ($5/night) as it is not included in the room. Neither are microwaves. The pool has ample towels and is a great pool for swimming or relaxing. The toilet in our room could not even handle two sheets of... More 

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Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our stay-cation was specifically to celebrate Father's Day (a day early) by taking my 99 yr. old father, who is in a wheelchair, to the pool. He had not been in a pool in over 30 years! The reception clerk and the maintenance supervisor were wonderful in assisting us with the accommodations we needed. The battery packs for the pool... More 

Review collected in partnership with Hilton Hotels & Resorts

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Wilmington, Delaware
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently I stayed for 5 days at this hotel. Initially, the AC was noisy, but when I asked the front desk to look at it, they had it repaired the same day. The room was large, clean, and a good retreat. My only complaint, is that the food was rather expensive. Since I was visiting during June, the cost of... More 

Review collected in partnership with Hilton Hotels & Resorts

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PHOENIX
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I had a horrible experience at breakfast with poor service and bad food. They also don't believe in good customer service. I accidentally left a phone charger on a trip. I called the hotel 3 times and left messages in lost and found no one ever called me back. When I was there for another trip, they said they didn't... More 

Review collected in partnership with Hilton Hotels & Resorts

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M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your feedback. I apologize for your unsatisfactory breakfast experience. Our culinary team is addressing your concerns. I'm sorry you lost your charger but so happy our engineer was able to find you a charger that worked with your phone! We hope to see you on your next trip. More 

Havelock, Canada
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very good Hilton property. It is open and airy, from the time you walk through the front door, up to the second floor lounge and restaurant, then out to the pool. The restaurant is well priced and has a good selection. The food is nicely prepared, quite sufficient in quantity with excellent taste. We were fortunate to... More 

Was this review helpful? Yes 1
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your five star review. We are so pleased you loved our light, airy, clean hotel. We look forward to seeing you again soon. More 

Maryland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Room was dirty and not fully cleaned by the cleaning staff. We found bugs in the room and also on the first floor. The a/c in the room was non-functioning and it took 3 complaints (one per day) before our issues were addressed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. I've provided your feedback to our Rooms Director for immediate action. We apologize that the housekeeping team made some mistakes and we will work hard to do better. I hope you give the hotel another try to meet your expectations next trip. More 

Dallas, Texas
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great front desk staff. Its June....Lobby HOT. They need to figure out AC during summer. Beds great. Bathrooms need detailed cleaning...not bad...not good. Must have been a Corporate guy in there this weekend. I say him council (negatively) two different people in front of me, two different times. I have 40+ years of Hospitality....come on, that's a NO NO. Good... More 

Was this review helpful? Yes 1
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. Yes, 111 degree weather is hot in Tucson. We're sorry the Porte Cochere and entry area were warm for you. But we're pleased your guest room was very comfortable. While we have had no corporate visitors this month, as a former hospitality professional, we are sure you know how exacting our Hilton guests are. And... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay here when visiting relatives that live outside the city. It's the closest hotel to their home and really the only option. It's an older hotel and really shows the wear and tear. Regular maintenance is not a strong suit. The toilet was malfunctioning upon arrival. It just wore out and needed a part, but a part that could... More 

Was this review helpful? Yes 1
M R, Director of Sales at Hilton Tucson East, responded to this review

Thanks for your review. We are one of Tucson's newest full service hotels and one of two completely interior full service hotels. That is really convenient in Tucson during the summer. I'm sorry we didn't meet your expectations. Pat, you received a great discount rate; but you are correct, many guests love to purchase the Executive Level upgrade to get... More 

Phoenix, Arizona
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed in this hotel a few years ago and I really like it. The room was large, clean and comfortable. The price was great - used AAA so it was less than $80. Parking was easy but a slight walk as we came in late every night. Staff was very friendly. Lots of restaurants and shopping close by.... More 

Was this review helpful? Yes 1
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. Thanks for noticing our clean, large, comfortable rooms. And thanks for mentioning our great location and all the restaurants and attractions surrounding us. More 

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