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Hilton Tucson East

3.5 of 5 7600 East Broadway Blvd., Tucson, AZ 85710
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    This weekend 11/28/2014
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Hilton Tucson East
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Hilton Tucson East
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453 reviews from our community

Traveler rating
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    81
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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salt lake city, United States
1 review
2 of 5 stars Reviewed yesterday NEW

I have never had such a loud air conditioning unit in a hotel room. I literally had to have the TV at 3/4 volume to watch the news. Hotel had only 1 working elevator and I was on the 5th floor. If you wanted to take the stairs you had to walk through the concrete hallways and you ended up... More

Review collected in partnership with Hilton Hotels & Resorts

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Stockholm, Sweden
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was on a business trip with a meeting in the same hotel. The hotel was very much a standard American hotel. A room with a lot of space, brown dull colors. The room was clean, but carpets both on hallways and in the room has stains and were worn-out. One of the two elevators was closed for maintenance during... More

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Waterville Maine, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have been staying at this hotel at leats once a month for two or more nights since the year 2000 so this is literally my scond home and the staff ther makes me feel like it is. They welcome me like family when I show up. Once a year now my wide comes withj me and they treat her... More

Review collected in partnership with Hilton Hotels & Resorts

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Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your 5 star review! We are so pleased to be your home away from home. Can't wait to welcome you back again. More

orlando, florida
Top Contributor
70 reviews 70 reviews
65 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Hotel is old, dilapidated and is in need of compete renovation. Rooms have major maintenance issues (my room the A/C sounded like a jet airplane taking off). Doors squeaking. Handles/locks falling off. Room smelled moldy. Beds like hammocks - way too soft. Printer broken in business center. Elevator broken during my stay. Unfortunately, staff, although polite, was not helpful with... More

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Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. We apologize the hotel did not meet your expectations. And we are sorry that we were indeed sold out on the night of your stay and were unable to provide you with an Executive Level upgrade. More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

I arrived at the hotel 15 minutes before their upper floor hospitality event (5-7pm) ended. The front desk expedited my check in and I was quickly in my room. Overall a great check-in experience. The only downside was that the hospitality person wouldn't give me two drinks at once. It was the end of a hard day and I wanted... More

Review collected in partnership with Hilton Hotels & Resorts

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Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. We are pleased you enjoyed your stay and the Executive Level. More

Tucson, United States
1 review
4 of 5 stars Reviewed 1 week ago

The views are wonderful. The pool area is very inviting. The location is close to many attractions. The front desk staff is very well informed about the tourists attractions. Would stay at this Hilton again.

Review collected in partnership with Hilton Hotels & Resorts

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Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. And thank you for noting our great central location. More

Tucson, United States
1 review
1 of 5 stars Reviewed 1 week ago

The room was filthy, dilapidated and smelly. Wood rot on the window sill. Mold and peeling wallpaper. Staff was mostly polite, but also mostly disheleved and questionable-looking. The executive level breakfast was Denny's-quality at best, minus the availability of any meat. The couch in our suit was absolutely revolting. Maid service became indignant after I requested a later cleaning because... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. We appreciate your feedback and we're very sorry you were unhappy with the condition of your guest room. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the necessary steps to make it right for you and our future guests. We hope to have another opportunity to... More

Winslow, United States
1 review
5 of 5 stars Reviewed 1 week ago

The stay overall was worth the price and convenent to the area we needed to be at. Continental breakfast was good. Ice machine on our floor was not working and the TV did not have a closed caption option.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your 5 star review! We are so glad you enjoyed the continental breakfast on our Executive Level. Our Chef works hard to make it appeal to everyone. Thanks for your kind comments on staff and facilities. Can't wait for you to stay with us again. More

Mundelein, Illinois
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I flew into Phoenix and drove to Tucson to visit family. Once I handed in Phoenix, around 930am, I called the hotel to see if early checkin was possible. I gave them my name and was told no problem. I arrived around 1pm and was told that the hotel was booked and I could not check in early. If I... More

Was this review helpful? Yes
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. We apologize about the miscommunication with the front desk agent. We are pleased that you enjoyed the hotel, the facilities, the location and your stay. We look forward to welcoming you back. More

San Diego, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Ok, here's the good: Beautiful view of the mountains, friendly staff, decent buffet breakfast, fairly priced. That's about all the good I can say. Yesterday our room didn't get cleaned. We left the hotel about 10:15AM. Prior to that, while we were at breakfast. we had the "do not disturb" sign on the door, but removed it before we left.... More

Was this review helpful? Yes
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. I'm sorry our housekeeing staff did not notice that you had removed your "do not disturb" sign from your door mid morning. We are pleased that you graciously accepted a discount from our front desk manager to compensate you for your inconvenience. We hope to serve you during your next Tucson trip and exceed your... More

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Additional Information about Hilton Tucson East

Address: 7600 East Broadway Blvd., Tucson, AZ 85710
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Tucson East 3.5*
Number of rooms: 232
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Also Known As:
Hilton Tucson East Hotel Tucson
Tucson Hilton

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