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Hilton Tucson East

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7600 East Broadway Blvd., Tucson, AZ 85710
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1 room 1 guest
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Hilton Tucson East
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597 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, Arizona, USA
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Held a 2 day Board Meeting at Hilton East. Staff is very attentive and helpful. Sixth Floor Board Room was the perfect venue... not too large. Adequate projection equipment and fully stocked coffee, refreshments to make the long days more enjoyable. Thanks Hilton East!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Anaheim, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The rooms were clean and the bed and pillows were very comfortable. The front desk staff was very friendly. Pool area was nice. The parking was free and close by. Overall, we enjoyed our stay and would probably stay here again.

Review collected in partnership with Hilton Hotels & Resorts

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Tucson, United States
1 review
4 of 5 stars Reviewed 1 week ago

I always stay at this hotel and have enjoyed the location, the cost and the service. The only difference this time was the bed in room 244. I felt like I was sliding toward the middle of the room. Not uncomfortable but not the best bed or sleep I have had at this hotel. Also not enough to keep me... More 

Review collected in partnership with Hilton Hotels & Resorts

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Portland, Oregon
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Visited in February 2015. Came for long weekend to see friends, family and to attend the Tucson Gem and Mineral Show. We were able to get a very reasonable rate on the room for a 4 night stay (booked several months ahead just in case the TGMS caused a shortage of rooms). The staff were friendly and attentive. Ordered breakfast... More 

Was this review helpful? Yes
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. We're glad you stayed with us in February. Thanks for the great review of our food and service. While we get many rave reviews on Hilton's Serenity Bed mattress--we are disappointed that you didn't find it comfortable. We are sorry you didn't sleep well. More 

Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed on the 4th floor for a weekend staycation. We wanted time alone for the weekend with just us. We ordered room service and everything was great! Until we saw our visitor our last night. He was really not what we expected for a romantic stay. We are still wondering how a cockroach can get to... More 

Was this review helpful? Yes
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review and for choosing us for your weekend staycation. We are glad you got time together and thanks for the kudos on our service and meals. We are so disappointed that an insect disturbed your stay. We alerted our pest service for immediate treatment. We hope you return so we can earn that 4 or 5... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worse place we've ever stayed. Ac went out in 2 different rooms along with hot water. After being moved into 3rd rm was laying in bed watching tv and felt something crawling up leg, looked down and there was a mouse in the bed with us. Front desk was great and the young black night manager was great.... We will... More 

Was this review helpful? Yes 1
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for taking the time to post your comments. We are sorry we didn't meet your expectations during your stay. I know you have already had a conversation with our Front Desk team in regards to these anomalies. I hope you will stay with us again so we can prove to you we are better than this first experience. More 

New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Tell me that you are charging thirty dollars to my credit card for incidentals. I called the hotel and my credit card about this. The credit card said it could take up to thirty days to take it off. I do not appreciate you doing this without my advance knowledge. The breakfast was the same every morning, is there no... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
M R, Director of Sales at Hilton Tucson East, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. We apologize for the missteps in comfort throughout your visit and have addressed this with our staff. Guest satisfaction is very important... More 

Phoenix, Arizona, United States
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Do you remember back in the day when the slot machines in Las Vegas would actually dispense coins? You would hit triple-sevens, lights would go off, and the unmistakable clanking sound of the coins hitting the metal tray would echo through the casino. That’s the sound you will experience at random times throughout the evening while saying at the Hilton... More 

Was this review helpful? Yes 2
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your feedback. We apologize that you did not get a restful evening. Tripadvisor doesn't show your guest information--we hope you will contact us at tushe-salesadm@hilton.com so we can make this right with you. More 

Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was okay, maybe even a little pricey for $89 a night. I've stayed at hotels for less than $40 a night that had mini cube refrigerators, my room did not have one. Irons, ironing boards in closet a nice touch even though I didn't use them. Also a hair dryer in the bathroom was a nice touch also. Now... More 

Was this review helpful? Yes 2
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. Our food and beverage team apologizes for the mix up on your Hilton pre order. Between the time you ordered and arrived, they updated the offerings and didn't notice your order. We all feel badly about this oversight. Our food team changes the offerings periodically to give frequent guests new choices. We are so sorry... More 

Santa Fe, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We spent four nights at this location. After the first night, we thought the cooling system was deafening and the toilet had a slight leak that caused it to make occasional noise. We reported this to the front desk staff and asked for a different room. Not only did we get a different room, we were upgraded to the executive... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
M R, Director of Sales at Hilton Tucson East, responded to this review

Thank you for your review. And thank you for your 4 night stay! We are so pleased that we were able to exceed your expectations. More 

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