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Doubletree by Hilton Tucson - Reid Park

#42 of 129 Hotels in Tucson
Certificate of Excellence
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445 South Alvernon Way, Tucson, AZ 85711
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Doubletree by Hilton Tucson - Reid Park
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719 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, United States
5 of 5 stars Reviewed 2 days ago NEW

Was attending a fraternal conference and hoping to enjoy my mini-vaca.... Had to work most of the time online. Wifi was available, staff coddled me with coffee and places to work! Every time I needed something, it was there. Wish that the restaurant stayed open later - my ONLY wish for a change was that the restaurant stayed open later... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Stephen B, On behalf the entire staff of the DoubleTree by Hilton – Tucson Reid Park, we want to thank you for your sharing your experience regarding your recent visit. I am glad that you had an enjoyable stay, and that all of your needs and requests were met quickly and to your satisfaction. Thank you for choosing to... More 

mesa, United States
1 of 5 stars Reviewed 3 days ago NEW

very disappointed with this place, it looks and smells very old and needs some upgrades, this is not the Tucson area that I felt conferrable in, however the park across the street was nice and looked popular.

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Scott P, I deeply apologize that your experience was short of your standards and expectations. We utilize your honest and constructive critique, of our hotel and services, to improve the areas in which we lack. We strive for every guest to have a Perfect Stay, and I am sorry that we did not meet that goal for your recent... More 

5 of 5 stars Reviewed 3 days ago NEW

The customer service at the hotel is stellar. The cookies are delicious during check in. The pool and fitness area are just right. The rooms are perfect...clean, easy to access. Just love staying here! If you don't want to stay in the hotel high rise, you can stay on the ground floor that has parking right outside your room. This... More 

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear kenl80, On behalf the entire staff of the DoubleTree by Hilton – Tucson Reid Park, I want to thank you for your sharing your experience regarding your recent visit. I am glad that you liked the first floor rooms, those are personally one of my favorites due to the patio leading out to the courtyard. Thank you for choosing... More 

West Dundee, United States
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel is within 10 minutes of the University of Arizona. Also, close to shopping center and banks. Rooms are nice and clean. Restaurant food is good. Has a pool and tennis court. Golf course across the street.

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Cecylia S, We appreciate the time you took to provide us with your honest and gracious critique of our hotel and services. I am glad that the location of our hotel was convenient for the activities that you had planned on your trip to Tucson. Thank you for allowing us the opportunity to be a part of your Tucson... More 

Tucson, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This Doubletree property offers everything that convention and a family could want. Friendly staff, clean and comfortable rooms. Choice of a tower room or standard room with convenient access to the pool and exercise facilities. I have stayed here before and find that they are very consistent with there high level of service and commitment to overall satisfaction. This trip... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Steven L, On behalf of the entire staff at the DoubleTree by Hilton – Tucson Reid Park, I want to thank you for sharing your review and thoughts from your recent stay. I am glad that you have had enjoyable experiences at our property. We do not often see reviews on TripAdvisor from guests who get to experience the... More 

1 review
1 of 5 stars Reviewed 5 days ago NEW

This Hotel needs to be updated. The exterior is old and rundown. The common areas were dirty. Our room's air conditioning smelled and the guestroom was terrible. This facility tried to do some updating but only put a bandaid over a much bigger problem. The property needs to be torn down and rebuilt. Renovating this property is not possible. Do... More 

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear 823maryjeank, Thank you for your recent review of our stay. We use your review as a tool for improving the areas which take away from guest satisfaction. I deeply apologize that you did not have a "problem-free" stay. I do appreciate amidst the poor experience with the room and public areas, you did receive great service from our employees,... More 

El Dorado Hills, California
Level Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed at their Hilton Honor suites. Very comfortable and large rooms. The breakfast was OK - nothing to write home about. Got a good night sleep. The side entrances have a gate with a lock. The room key is supposed to unlock but did not work well. Other guests had the same experience

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Manuel D, Thank you for taking the time to provide us and your fellow travelers with a review from your recent stay. I am glad that you had the opportunity to stay on one of our Hilton Honor floors, we haven't had many guests comment on those, on TripAdvisor. I am glad that you were able to get a... More 

San Ramon, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

This was just a basic hotel. Nothing special for us. The room was too far from lobby. Plus, they ran out of cookies two nights in a row. The price was good but I would have paid more for a better experience at a different hotel. I trusted a former experience with Doubletree but this one did match up.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Charlotte V, Thank you for writing a review from your recent stay at our hotel. I am sorry that you were disappointed with the location of your room, being on a 14 acre property and nearly 300 rooms, we do try to make sure we have our guests in their preferred area, I apologize that we were unable to... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW

This was a terrible stay. The room was in terrible shape. Bedding old looking. Room not coooled Garbaoutsie of door Dont know how they can stay in businesss filthy. Sink in bathroom did not work and garbage outside of the roo

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear colleenr943, Thank you for letting us know of the issues from your recent stay. We utilize your honest and constructive critique, of our hotel and services, to improve the areas in which we lack. We strive for every guest to have a Perfect Stay, and I am sorry that we did not meet that goal for your recent visit.... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The people who work here do all they can to take good care of their guests. They do make things right if there are any issues. I felt they were extraordinarily kind. Their crew do what they must to make their services flexible for their guests. The grounds are gorgeous. The pool is wonderful. The rooms are wonderful, and the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Cindy A, On behalf of the entire staff at the DoubleTree by Hilton – Tucson Reid Park, I want to thank you for sharing your experience from your recent stay. Each day we have a "Attribute of the day" two of the days in the week our words are "Caring" and "Flexible:; it pleases me to see that our... More 

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