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Doubletree by Hilton Tucson - Reid Park

#40 of 129 Hotels in Tucson
Certificate of Excellence
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445 South Alvernon Way, Tucson, AZ 85711
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Doubletree by Hilton Tucson - Reid Park
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Doubletree by Hilton Tucson - Reid Park
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703 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eugene, Oregon
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week at this hotel while attending a conference. The room was ready and a hot cookie when I stepped up to the desk to check in. The rooms and grounds are clean and well maintained, the staff was effective and always offered you a friendly greeting when your paths crossed. I didn’t stay in the “tower” section of... More 

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Chicago, Illinois
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for a business trip... After you get past the layout of the hotel- the doors in some of the rooms open to the outside with a courtyard in the middle and a small tower of rooms it wasn't too bad of a design for a Doubletree. This hotel is close to the U of A campus... More 

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear IA_Farmer1985, Thank you for sharing your experience from your recent stay with us. I am glad that you enjoyed the hotel and it's design. I apologize that electrical outlets did not seem to be working properly. I will have my maintenance team look into the loose outlet, the plugs on the lamps and the TV connection, so those can... More 

Scottsdale, AZ
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First time guest at this property - The check in was fast, courteous and sincere but the best part was opening the door and immediately recognizing the immaculately clean room - #404. Absence of any order, bedding tautly made, every corner, baseboard and surface clean and cared for. Room service salmon dinner was delicious and again, service was prompt and... More 

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear LuxurySpeaks, On behalf of the entire staff at the DoubleTree by Hilton – Tucson Reid Park, I want to thank you for sharing your experience from your recent stay. I am glad that you enjoyed our fresh, clean rooms. I will make sure our housekeepers know how much you appreciated your room. Thank you for choosing to stay with... More 

Tucson
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a weekend "stay-cation" for my daughter and me; just to experience this well-known established hotel and be able to share our thoughts with others. I'd been to this property for conferences and was always pleased. On this visit, I was able to enjoy the following: super-soft comfortable beds and linen, clean and updated rooms, lovely, well kept pool,... More 

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear MrsDHS, On behalf of the entire staff at the DoubleTree by Hilton – Tucson Reid Park, I want to thank you for sharing your experience from your recent stay. I am delighted that we were able to be a part of a memorable "stay-cation" with your daughter. Thank you for choosing to stay with us, we appreciate your recommendation... More 

Chino Valley, United States
1 review
5 of 5 stars Reviewed 1 week ago

My family spent the weekend here and enjoyed out visit. I was a good location, clean, and the staff was very friendly. There is a park across the street with a nice walking path and a good number of restaurants nearby. We ate at the Cactus Rose a few nights and the food was excellent.

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Linda H, On behalf the entire staff of the DoubleTree by Hilton – Tucson Reid Park, we want to thank you for your sharing your experience regarding your recent visit. I am glad that you enjoyed your stay and were able to dine at our restaurant, Cactus Rose. Thank you for choosing to stay with us and we hope... More 

Denver, Colorado
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

The Doubletree is better than what you would expect in Tucson. It has good service, rooms were clean and guys gym. The breakfast was ok and service there very good. My suggestions would be to have sanitizer wipes in the gym and a free drink for Honors members to get them to try the bar.

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear COItalyFan. We appreciate the time you took to provide us with your honest and gracious critique of our hotel and services. The wipes for the fitness center is a great health suggestion, I will bring it up at our next staff meeting and see if we can put that in place. At our property, as a perk for our... More 

Aberdeen
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've stayed at a few Doubletrees over the years with Hiltons being a preferred choice, but this place was the worst by far. The room was up to standards, but some of the staff were not. After checking in (and a long drive) we needed a drink, but although the bar area was busy and it was supposedly happy hour,... More 

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Swannie67, We appreciate the time you took to provide us with your honest and constructive critique of our hotel and services. We utilize your critique, as a tool to improve the areas in which we lack and to improve our relationships with our guests. The satisfaction of our guests is crucial to our operation, we will be doing a... More 

Silver City,NM, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

While I have used Hilton hotels frequently. this was the worst service I have ever received. The room was fine. the staff was rude and humiliated my group. what we thought was going to be a great day, got off to a horrible start because of the way we were treated. Not this Hilton again for me.

Review collected in partnership with DoubleTree by Hilton

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Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Robert H, Thank you for your response from your most previous stay. I deeply apologize about the incident with the rude staff member. Due to your review, I am implementing a guest relations action plan to make sure all of our team members are providing excellent service to our guests. Our goal is to make sure our guests have... More 

Chula Vista, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Awesome place. Very clean staff friendly and attentive. Room service friendly staff, food delivered fast and hot and ohh so very delicious. Pool clean and right temperature. Staff and check in very friendly and of course your cookies to die for.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear sofiag580, On behalf of the entire staff at the DoubleTree by Hilton – Tucson Reid Park, I want to thank you for sharing your experience from your recent stay. We are delighted that you had an "awesome" stay at our hotel. We are dedicated to outstanding service and responsiveness to our guests and are delighted we were able to... More 

Los Gatos, California, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Perfect for families visiting students at U of Az. Great location, comfortable, nice amenities, good staff, fair priced. Check in staff was particularly helpful and advised me that the digital check in room I chose was not a good choice and they put me somewhere better.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Joe H, On behalf the entire staff of the DoubleTree by Hilton – Tucson Reid Park, we want to thank you for your sharing your experience regarding your recent visit. I am glad that you had an enjoyable experience with your family. I hope that we can be your first choice Hotel when you travel to Tucson to visit... More 

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