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Doubletree by Hilton Tucson - Reid Park

#40 of 131 Hotels in Tucson
Certificate of Excellence
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445 South Alvernon Way, Tucson, AZ 85711
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Doubletree by Hilton Tucson - Reid Park
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803 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We stayed at this hotel on our way through town and booked a Casita. I will say that the room was large, but that is where the positive part of this review ends. #1 - I checked in online and at the front desk, I was given my keys and a map. When I got to the room (which was... More 

Helpful?
Thank Chet M
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was tired went to 2 other places but the Doubletree catch my attention, the lady at the front desk was very pleasant and nice, the room cozy. I slept like a log. After a visit to the hospital and waiting all day, being tire is an after thought.

Helpful?
Thank 135arlenec
Tucson, United States
2 of 5 stars Reviewed 2 days ago NEW

When we checked in we were given a room on the second floor with no elevator and I am 72yrs old. When I used to toilet, it was broken. The sheets didn't fit properly because they kept coming off. Daily housekeeping did a poor job of following our requests and the cleaning was rushed and poorly done, dirty glasses were... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ellen W
Santa Barbara, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel during the Gem Fair. They were not prepared at all for the number of guests. The first night, there was no bartender to be found at the bar and at least 10 angry patrons. That same night I tried to eat at the Mexican restaurant, but was ignored completely for at least 15 minutes so... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sara E
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Sara E, I want to thank you for sharing your experience from your recent stay. Our restaurants have had a busy week with the Gem Show, and I apologize that service was lacking during that time. I will work with the restaurant manager to make sure we are maintaining a consistent level of quality service at all times. Thank... More 

Phoenix, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel many times. The food has really declined. the breakfast was just awful, cold watery oatmeal, inedible eggs, unripe fruit. I was on business and did not have time for going out to breakfast. Next time I will

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bonnie C
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Bonnie C, I want to thank you for sharing your experience regarding your recent visit. I am glad that you have stayed with us many times, but I apologize that the food wasn't up to your standards on this stay. I have sent your comments to our Executive Chef, so that he can correct the breakfast issues you provided... More 

Mandan, North Dakota
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed one night while in Tucson for the International Gem Festival. The hotel was host for part of the event.. Nice, clean property. It was to cool to try out the pool or hot tub.. We had Mamargaritas in the mexican theme restaurant/bar.. nice atmosphere.

Helpful?
Thank TravelingSteve2014
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear TravelingSteve2014, I want to thank you for sharing your experience regarding your recent visit. I am glad that you were able to stay with us during the Gem Show in Tucson. It is a very busy time for our hotel and for the city, but I am delighted that you had an enjoyable stay and had the opportunity to... More 

Lone Tree, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay. Close to the Reffkin Tennis Center where a college tennis tournament was underway that we attended to watch my son. Our stay included breakfast, we enjoyed the buffet and the servers were very nice. There is an onsite Mexican restaurant with great drink prices. Rooms were spacious, clean and bed was comfortable. Direct TV in room... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brooke S
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Brooke S, I want to thank you for sharing your experience regarding your recent visit. I appreciate the time you took to provide us with your honest and gracious critique of our hotel and services. We strive to provide our guests with a warm, welcoming atmosphere and relaxing accommodations, I am glad we were able to meet that goal... More 

Tucson, United States
1 review
3 of 5 stars Reviewed 1 week ago

We stayed one night at this property. Due to high winds, the power went out in the entire neighborhood at Midnight. However, the Hotel's emergency generator failed to function, leaving the entire facility in blackness. No emergency lighting, no elevators, no sprinkler system pumps, nothing! Fortunately, the municipal power was restored an hour later at 1:00am. It was very scary... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dennis K
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Dennis K, I want to thank you for sharing your experience from your recent stay. I appreciate your concern about the generator's functionality and the safety of our hotel and guests. Our maintenance staff have looked over the generator to make sure it is functioning correctly and all the hotel's necessary systems for guest safety are ready to come... More 

Lakeland, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

worth $80-$100 per night. Nothing more. I strongly advise against room service. I was told 30 minutes, yet 75 minutes later the undercooked chicken and cold fries arrived. Would I stay there again, yes, but for no more than $100/night.

Helpful?
Thank WRDyer
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear WRDyer, I want to thank you for sharing your experience regarding your recent visit. I appreciate the time you took to provide us with your honest and gracious critique of our hotel and services. I apologize that Room Service did not provide the level of service you had anticipated. I will make sure that if Room Service is backed-up... More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 1 week ago

Personnel were professional and friendly. Room and facilities were clean and use-friendly. The food at breakfast what not exceptionally different-buffet-but was tasty and buffet was clean. Waitress was accommodating and attentive. Internet service was reliable. Room and bathroom were very clean with lots of extra towels in the bathroom. Grounds were landscaped attractively.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia B
Jon C, Guest Relations Manager at Doubletree by Hilton Tucson - Reid Park, responded to this review

Dear Patricia B, Thank you for sharing with us your review from your recent stay. I am delighted that our staff were friendly and attentive to your needs. I will share your comments with all of our staff, they will be delighted to see that their diligence to guest service was recognized and appreciated by our guests. Thank you for... More 

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