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Extended Stay America - Tucson - Grant Road

2.5 of 5
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5050 East Grant Rd., Tucson, AZ 85714
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Extended Stay America - Tucson - Grant Road
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Ranked #108 of 129 Hotels in Tucson
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79 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Arlington, TX
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was visiting a client in Tucson and they put my colleague and me up in this hotel for one night. Had it been for more than one night I would have insisted on a change to better accommodations. It was absolutely filthy and run down. The blanket was ragged, the toilet was disgusting, the air vent in the bathroom... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Your review for our hotel was recently brought to my attention. It upsets me to hear that the hotel was not up to your standards. I am very sorry for your experience. In response to your feedback, I met with our staff, and we will make sure that all rooms are cleaned to ESA standards to ensure that this issue... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2015

I can't even begin to explain...there are no words for the extreme filth and squalor. From carpeting that literally makes your feet black after walking on it, to broken furniture that I covered with a bed sheet because of the pet hair, the bed is a cement brick, dents in the walls, ceiling is cracked and falling apart, stove with... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 1, 2015

Feb. 15, 2015 Worst place we have ever stayed. Human waste on the bathroom walls. Urine on the Kitchen wall in two places and one in the sleeping area. Dresser was broken. Kitchen was filthy. Stained bedding and burn holes. I have pics to prove it. We were put in room 341. Complained that night and was shown another room... More 

Was this review helpful? Yes 1
Rindge, New Hampshire
1 review
5 of 5 stars Reviewed February 11, 2015

I've traveled across the us. I was here for the Gem show. No it doesn't have a pool or tennis court, but I felt safe, the hotel was clean. And all my needs were meet. I would recommend this hotel to anyone who is looking for a clean basic hotel and the price you pay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for providing you with a clean and safe place to stay along with great customer service. Thank you again for posting your review. We look forward to having you visit with us again in the future. More 

Tucson, Arizona
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 21, 2015

Not even for the price did I feel safe nor comfortable. By far felt scariest and sketchiest than any other hotel I've been to in Tucson (and I don't usually feel unsafe at these places). If you get a side that's not facing grant rd then its like isolated and you feel like you are in a completely different city,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Your review for our hotel was recently brought to my attention. It upsets me to hear that you felt unsafe during your stay. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, our team is keeping a close eye on the activities on site and making sure that our nightly security rounds are... More 

Heber, Arizona
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 2, 2015

Although the room was clean, it was a bare bones small space. This hotel needs updating in terms of features and design. Basic amenities like a coffee maker and coffee cup had to be requested. Traffic on Grant Rd. is heavy & noisy and it was hard to sleep. If you stay here, request a room away from Grant Road.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Thank you for telling us about your stay. We are sorry to hear that our hotel did not meet your expectations; however, we are glad that our staff was able to accommodate your requests. We will work with our staff to continue improving our hotel and our guest's experience. Thank you again for your feedback. We hope to see you... More 

Tucson, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 24, 2014

Need I say more? Intended to stay for a month, instead stayed 20 days...would have left earlier for lack of an affordable alternative. Upon arriving, requested a change of room because my room was too close to noisy street traffic. After several days of having my request ignored, called the 1800 number. That seemed to get results and changed rooms...stayed... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Thank you for taking the time to write a review of our hotel. I am very sorry to hear that our staff did not attend to your needs in a professional manner. As well, I apologize for the cleanliness issues you encountered during your visit with us. I will be reviewing your comments with our staff to ensure these issues... More 

Obregon
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

The rooms are extremely comfortable and the kitchen has the essentials to prepare your food. The WIFI works great. Hotel with the requirements needed to feel at home and for a good price, definitely volvere to staying here

Was this review helpful? Yes 1
Taylorville, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2014

Great experience starting with the front desk staff, the housekeeping staff very helpful. Rooms were nice and clean. Price point reasonable. I stay here when I am in tucson for weeks or shorter. Management easy to work with. Kudos to this Extended Stay America

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Thank you for taking the time to write a review of our hotel. It is so rewarding to read that you had such an enjoyable stay with us. Thank you for your comments. I'm thrilled that you found your room to be clean, inviting and reasonably priced. I will be sure to share your kind remarks with our team. Thank... More 

Nogales, Arizona
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 14, 2014

This motel shows signs of lots of wear and tear. Not well-cleaned either--we kept finding random hairs everywhere. It's also very noisy from the street and from the ambulances that frequent the nearby hospital--all night long! It had a kitchenette, but didn't supply a coffeemaker unless you made a special request. We didn't bother at this point. I had an... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not satisfied with the cleanliness and overall condition of our hotel. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, I am sorry to hear about the... More 

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