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All 128 Tucson hotels

Extended Stay America - Tucson - Grant Road

2.5 of 5 Hotel   |   5050 East Grant Rd., Tucson, AZ 85714
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Ranked #112 of 128 Hotels in Tucson
A recent review
3 of 5 stars reviewed 1 week ago
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69 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I liked the low price, but the rooms need some attention. The bed, bathroom, and kitchen were clean. However, the doors, floors, and walls have serious stains/marks on them. I'm a non-smoker but had to take a smoking room (which is fine since I did not have reservations) and was surprised that the room did not have the usual smokers... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

I appreciate you taking the time to write such a positive review. We appreciate you letting us know that the carpet and wall in your room need attention. We are sorry for this issue, but are happy to read that we provided you with an excellent location and friendly customer service. Thank you again for posting your review. I do... More

Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 9, 2014

Checked in for one night. Turned down the bedspread and found pillowcases stained with dead bugs. Changed rooms. Second room smelled of stale smoke, though was supposed to be non-smoking. Room was only half cleaned, bathroom and kitchen sink had been ignored by the housekeeping staff. Luckily, had Lysol disinfecting wipes. Discovered this morning that kitchen cook top had major... More

Was this review helpful? Yes 2
Kansas City, Missouri, United States
Contributor
15 reviews 15 reviews
3 of 5 stars Reviewed August 5, 2014

I honestly have to say that I was disappointed in this particular hotel because it lacked a lot of the amenities that the other chains had The room itself was clean and updated, had large flatscreen and microwave. The free wifi was horrible! Poor signal and always disconnected. The staff memebers were excellent and accomodating. I had to ask maintenance... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Chris - Thank you for providing us with the details of your stay. We appreciate the kind comments about the friendliness of our staff and convenience of our location; however, we apologize that our free Wi-Fi did not meet your expectations and that you experienced maintenance issues. To ensure that a situation like yours doesn't happen again, we have requested... More

Reno, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

I feel this hotel to be very clean and comfortable. The hospitality was great and helped me with all my needs. Available in the office are any of the extras one might forget while traveling. In the kitchen are all the pans and dishes one might need to cook. The air conditioning worked great at 111 F. I truly didn't... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable room and great hospitality. As well, it's great to hear that you enjoyed your fully equipped kitchen during your visit. Thank you for choosing Extended Stay America. We hope to see you again,... More

Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2014 via mobile

Dirty would be an upgrade to what my room was like. Feces on the bathroom floor, room smelled like a cigarette had just been put out prior to my arrival, and carpet was disgusting. I would recommend you stay anywhere but here.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Thank you for the feedback about your stay at our hotel. It upsets me to hear that your room was not as clean as expected and I am very sorry for your experience. To ensure that a situation like yours doesn't happen again, we are currently undergoing extensive training and re-training with a new cleaning procedure. The staff and I... More

Santa Rosa, California, Usa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 6, 2014

This place was barely acceptable. It was clean, but that's about it. We didn't have a hair dryer, and we were attending a wedding. Our windows wouldn't open, and we had difficulty getting the air conditioning to even out. Would never recommend it to anyone.

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Jodi - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues in your room. In response to your feedback, I will work with the staff to review our maintenance policies to ensure your experience is not repeated. Please know, while we do not offer toiletries in... More

Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2014

I've stayed in a lot of hotels and have never had to leave a bad review. But, this hotel lacks cleanliness. The carpet in the room entryway was black. The sheets and pillowcases were wrinkled, made me think they had not been changed. Didn't smell bad, but didn't smell fresh. Out of 4 towels I found one I wanted to... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry that our hotel did not meet your expectations. As this hotel's manager, I can assure you that I am working with our staff to improve our offerings moving forward. Thank you for sharing your experience with us. Please feel free... More

Sandpoint, Idaho
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed February 17, 2014

OMG There is a disconnect between the corporate advertising and the actual experience. Why was there an siren sounding alarm in my room, with flashing strobe light that went off twice during my stay? Why does the poster in the elevator show a man cooking with a frying pan and there was not one in my room? Why was there... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our hotel did not meet your expectations. Please know, we are truly sorry that you were disturbed by the fire alarm; however, this is for the safety of our guests. We appreciate... More

Stayton, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 13, 2014

I hate this place. No place to sit other than a wooden chair, no lights on the desk. The room was not clean and it was never cleaned while I was there. I will never stay at a extended stay again. No pride of anything here. Very obvious that all the employees could care less about anything.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Tucson - Grant Road, responded to this review

Robert - I appreciate you bringing your experience to our attention. I am very sorry for the condition of your room upon arrival. Please know, we are working to enhance our cleaning services and repair items in our guest rooms as needed. As well, I am reviewing our customer service standards with the staff. Thank you very much for providing... More

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Additional Information about Extended Stay America - Tucson - Grant Road

Address: 5050 East Grant Rd., Tucson, AZ 85714
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Tucson - Grant Road 2.5*
Number of rooms: 120
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Also Known As:
Extended Stay America Hotel Tucson
Extended Stay America Tucson
Extended Stay Tucson

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