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JW Marriott Tucson Starr Pass Resort & Spa

#7 of 131 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
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3800 W. Starr Pass Boulevard, Tucson, AZ 85745
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JW Marriott Tucson Starr Pass Resort & Spa
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1,570 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed yesterday NEW

I called 3 months before the stay to book 2 rooms during the gem show. I told them we wouldn't be at the hotel until later in the evening and was assured we'd have the requested rooms. We arrived and my daughter's room was a king instead of 2 queens. There are NO queen beds I found out. It was... More 

Helpful?
Thank Rose M
Seattle
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have now stayed at the JW Starr Pass four times, and have enjoyed my stays. The hotel itself is set in the hills above Tucson among a large group of saguaros. Your view is either of the hillside, which is OK, but not great, or out over the hotel grounds and beyond to the city. Be sure to ask... More 

Helpful?
Thank TeresaSeattle
1 review
4 of 5 stars Reviewed 2 days ago NEW

Star Pass is beautiful resort with a nice & knowledgeable staff. The Signature lounge was a great place for dinner. Their dishes were creative with a local style. In the evening, I enjoyed the patio with fireplaces and cozy seating areas. You can see the gorgeous horizon while sipping on wine.

Helpful?
Thank Lauren D
Irving, Texas
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great place to stay for golf, short getaway, and kid friendly with the large lazy river pool. Food was great. The lobby bar and patio is a nice spot for an evening drink. My room was overlooking the lazy river but still had great views.

Helpful?
Thank Tyler S
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The service that Monique Leon provided was the best. She is the epitome of what customer service is supposed to be and went above and beyond to make our stay the best it could be during our stay at Starr Pass. My wife and I are extremely appreciative.

Helpful?
Thank Jesus L
Raleigh, North Carolina
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Here for a trade show. Nice, but I'm skeeved out by to disgusting bathtub left with dirty water and the drain plugged. They also seem short staffed. You're pretty isolated which is normally ok with a resort but this needs some TLC, it's worn out. And the food is just ok but expensive.

Helpful?
Thank Mimibee
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Dear Mimibee: Like you, I am very disappointed with the shortcomings with your stay. Clearly, in this case, our performance was far below standards, and we sincerely apologize for that experience. It is to my understanding that our Front Office Leadership has made direct contact with, and has addressed your concerns. If you have any further comments or concerns, feel... More 

Castle Rock, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I can not say enough how much I enjoyed my stay at Starr Pass. The place appears to have gone through a recent remodel as everything is clean and updated. The location is secluded amongst hills and cactus- perfect southwest setting. I had to check out of my room at 11am, but the staff graciously provided me access to the... More 

Helpful?
Thank jeff c
Cedar Hill, Texas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful property with the friendliest staff I have ever experienced at any hotel. Many of the staff members went out of their way to be helpful (Yarko Ruiz). There were many others. The BBQ restaurant was surprisingly good as well.

Helpful?
Thank Tony T
Tinley Park, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I hosted a conference at the hotel and stayed in a suite on site. The property is 1/4 mile long from one end to the other so if you plan to have an event on site, be mindful of this. They had a tequila toast at 5:30 p.m. each day which was a nice feature for guests. They offer guided... More 

Helpful?
Thank Morgan C
San Jose, California
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Whether it's a family staycation or vacation your looking for in Tucson, this is your place. The property is huge with all the amenities necessary to never have to leave. Good restaurants, huge pools (with lazy river), some of the best golf in Tucson, scenic rooms, special events, etc. can't say enough about this place. Excellent for families and great... More 

Helpful?
Thank flatfootfoodie
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