We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Tucson Starr Pass Resort & Spa

#7 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Hotel website
Hotel deals
Hotel packages
3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Special Offer
Save 20% This Summer!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
JW Marriott Tucson Starr Pass Resort & Spa
Professional photos View all
Browse nearby
JW Marriott Tucson Starr Pass Resort & Spa
Write a Review

1,331 reviews from our community

Traveler rating
    829
    317
    110
    46
    29
See reviews for
324
334
40
415
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1331)
  • Mar-May only
    (424)
  • Jun-Aug only
    (355)
  • Sep-Nov only
    (286)
  • Dec-Feb only
    (266)
All months
York, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

At first I was disappointed because anytime I can get a balcony I'm in my glory. But the balcony turned out to be a gate across the sliding door. I mentioned this to the front desk and they offered to move me as soon as a room was available so the next morning I made my move. What a difference... More 

Was this review helpful? Yes
Bloomington, Indiana
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay here at least once or twice per year. Usually for 5-7 nights per stay. Simply put, this is the best hotel I've found in TUS. I've stayed elsewhere, but the combination of resort-style amenities, extremely clean rooms & grounds and friendly staff make the JW the place to book. The restaurants on site are excellent. Breakfast meets or... More 

Was this review helpful? Yes
Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I would like to let people know about the exceptional service I received starting with prior to my arrival to our last day. Daniel Padilla, Senior Catering Executive helped me with my vacation planning since he knew us and knew what we preferred. Once we got there Amanda at the front desk went above and beyond checking us in. Daniel... More 

Was this review helpful? Yes
Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The experience could have been so much more!!! Beautiful setting, poor customer service, mediocre food, cold pools. where to start.... Registration; 30-45 minutes. We had two rooms for five of us, including two six year olds and had called the week before to request adjoining rooms. At check-in, we noted that we had young kids and had this request, the... More 

Was this review helpful? Yes
Brit B, Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Good Day, Thank you for taking the opportunity to detail your stay with us, and your constructive feedback for the hotel. After thoughtfully reading your review, we too share your frustration and apologize for any inconvenience during your experience with us regarding your room package and check in experience. We are pleased that you were able to enjoy exemplar, personalized... More 

United States
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

There seems to be a major disconnect between hotel operations and housekeeping. The hotel itself is exceptionally beautiful. The first problem occurred at check in. My reservation was made three months ago. I arrived at the hotel about 2:30pm and my room was not ready. Thankfully, the desk receptionist searched the database and found us a better room in a... More 

Was this review helpful? Yes
Brit B, Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Good Day, Thank you for taking the opportunity to detail your stay with us and provide such constructive feedback. We too share your frustration and apologize for any inconvenience during your experience with us regarding your room package and check in experience. We are pleased that our check in associate was able to find a better room type to enhance... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We came for a church couples retreat and loved the hotel. Rooms were very nice, we had a view over looking the lazy pool area. Hotel was very quiet, especially since they were completely full for the memorial weekend. The food was a little pricy but plenty of restaurants off site to get a bite to eat. Only draw back... More 

Was this review helpful? Yes
Leonia, New Jersey
Top Contributor
98 reviews 98 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I booked the JW Marriott Starr Pass through Expedia for three rooms and a 6 day stay while visiting family in Tuscon. Upon arrival I discovered that our rooms were booked through Expedia in a less than desirable location than I prefer(I prefer to be centrally located), and although the hotel was quite full, Onder at the front desk worked... More 

Was this review helpful? Yes
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stay here every time we are in Tucson--about once or twice a year. You literally don't have to leave once you arrive. The rooms are comfortable, the bathrooms well laid out and each room has a balcony. Our view was spectacular. We love the city lights. Primo restaurant is excellent for dinner and has a happy hour. The cafe... More 

Was this review helpful? Yes 3
Knoxville, TN
Top Contributor
134 reviews 134 reviews
56 hotel reviews
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here in late May for 4 nights. I worked at a high-end hotel as my second job for more than a year, so I have very high standards. Overall, I was very impressed with the hotel, especially given the price. Pros: 1) Environment: The environment of the hotel is fantastic: beautiful scenery, great outdoor seating, great interior decor,... More 

Was this review helpful? Yes 1
San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

5/8/15 I got married at the JW, the banquet team actually every single employee we came in contact with went above and beyond to make our wedding perfect. Leslie was our banquet captain, she brought decorations from home to tie in with our beach in the desert theme. I see why the banquet team is #1 in banquets Marriott wide,... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Lazy river(33)
  • Golf course(11)
  • Pool area(6)
  • Very good(5)
  • Signature grill(5)
  • Fire pits(5)
  • Very nice(3)
Questions? Get answers from hotel staff and past guests. Ask a question

864 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (473)
Viewed
Hotel & grounds (141)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (32)
Viewed
View from room (37)
Viewed
Dining (23)
Viewed
Room/suite (67)
Viewed
Bathroom (13)
Viewed
Family/play areas (1)
Viewed
Other (156)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (318)
Viewed
Amenities (47)
Viewed
Lap Pool (3)
Viewed
Lazy River and Waterslide (11)
Viewed
Pool (33)
Viewed
Restaurants and Bars (37)
Viewed
Standard King Room (73)
Viewed
The Hotel (114)

Management photos: Courtesy of the property manager

Viewed
All management photos (73)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (19)
Viewed
Dining (9)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (2)
Viewed
Room/suite (15)
Viewed
View from room (1)
Viewed
Other (20)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay