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JW Marriott Tucson Starr Pass Resort & Spa

#7 of 129 Hotels in Tucson
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3800 W. Starr Pass Boulevard, Tucson, AZ 85745
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JW Marriott Tucson Starr Pass Resort & Spa
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1,363 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed yesterday NEW

It wasn't the great amenities, the delicious food, or the beautiful views that had me beyond satisfied with Starr Pass Resort & Spa, it was the staff that really made my visit. I want to give a particular shout out and thank you to TYLER at the front desk. Throughout my stay, Tyler continued to go out of his way... More 

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Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed yesterday NEW

Terrific resort in majestic setting. Loved our stay but if we sat on the chairs of our terrace we were completely walled off from the wonderful view- we had to stand up to see anything. Very strange but boy when we stood up it was breathtaking out there. Other issue was a server at the Signature Grill where we had... More 

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Tucson, Arizona
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had an amazing one night stay with my girlfriend of a year, her first time at the JW. The Couples Starr Pass massage, the Lazy River, evening tequila toasts, and 24 hr fitness facilities all bred an environment of relaxation and indulgence. The best part was by far the staff. All were extremely pleasant and cordial, however one went above... More 

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Tampa, Florida
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hmmm - nice grounds, great views, prompt service at all interaction points, and the room was fine (met, but did not exceed expectations for a JW). However, traveling alone I was looking forward to a quick light bite at the bar instead of sitting alone in the restaurant and got disappointed. The bartender (Branden - sp?) was great in all... More 

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El Paso, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

In planning a vacation spot to celebrate our anniversary, we chose this hotel. My husband reached out to the concierge prior to us checking in. She devoted time to help us find restaurants in the area, activities to do, she made reservations for us at the spa and Primo, and included several special complimentary touches to make our stay there... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

This resort is wonderful!!!!!!!!! Everyone is so nice!! I have to give a BIG AWESOME FANTASTIC BALTIMORE SHOUT OUT to the crew at Stabucks here at Starr Pass !!! Izzy, Mariah, Karla, Lili and Brittney K!!!!! Girls thank you for making my mornings easier with your happy smiles, sweet dispositions and yummy goodies and coffee!!! I will miss u girls!!!!... More 

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Phoenix, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything that you looked at was visually stunning. The workout facility was nice. The hiking trail was good. Sitting on the outside food/bar area was breathtaking at night. The rooms were average and small, but clean. While we enjoyed the drinks on outside by the many fire pits, we did not enjoy how expensive drinks and even appetizers were. If... More 

Was this review helpful? Yes 1
Tucson, Arizona
Top Contributor
60 reviews 60 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We decided to do a Staycation, and everyone had a great time. The rooms were clean and spacious. I stayed in one of the suites but was disappointed that it was on the first floor and it faced the street and all the parked cars on the street. I must say the food at the lazy river was excellent. Get... More 

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phoenix
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 1 week ago

When one checks into a AAA Four Diamond resort, one expects a high level of comfort, quality, and service. You won't get that from the JW Marriott Starr Pass Resort. I stayed here two nights to attend a work conference. Never again. The Room: When I checked into my room, I found a yellowish substance on the toilet seat. (See... More 

Was this review helpful? Yes 2
Eric M, Director of Room Operations at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Dear FaithK, Thank you for taking the time to review your most recent stay with us. I am disappointed to read of your dissatisfaction with your experience. I have highlighted the areas of opportunity you have detailed and forwarded it to the operational leaders in charge of each area to be used as a training opportunity. Thank you for staying... More 

atlanta
Top Contributor
77 reviews 77 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago

With the exception of Brian, who manages the recreation and restaurants, the place has awful management. HE did a great job managing drunken, unruly guests AND the restaurant has amazing kids meals and "I would fly 5 hours for" chocolate brownie cake. Austin, of the FD staff, also did a terrific job and pitched in with other duties, as well.... More 

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Brit B, Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Good Day, Thank you for taking the time to provide valuable feedback in regards to your stay at our property. Although we are pleased that you were able to witness the service excellence that we strive for through both Austin and Brian, we share your disappointment that we were unable to deliver an overall perfect guest experience for you and... More 

Hotel Review Summarization

What travelers say

  • Lazy river(33)
  • Golf course(11)
  • Pool area(6)
  • Very good(5)
  • Signature grill(5)
  • Fire pits(5)
  • Very nice(3)
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