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JW Marriott Starr Pass Resort & Spa

4.5 of 5 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
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Certificate of Excellence 2014
JW Marriott Starr Pass Resort & Spa
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JW Marriott Starr Pass Resort & Spa
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1,190 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois, United States
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

All in all, very nice. The staff was helpful. Rooms are lovely and the grounds are exquisite. Nice mood music around the property, kind of nature sounds and American Indian music. And did I mention that there are several pools and a lazy river as well as a beautiful hiking path? Lots of restaurant options on premises but they are... More 

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Phoenix, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

Impossible to find this enormous property, if you can imagine that. Some signage would be helpful. It is tucked away back in the desert of Tucson. Even our GPS was confused. Unlike any other JW Marriott, I found the staff pretentious and lacking follow-through. Instead of keeping JW Marriott standards, it was as if they were all going through the... More 

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Brit B, Manager at JW Marriott Starr Pass Resort & Spa, responded to this review

Good Day, I would like to thank you for taking the time to post a review and informing us of your experience at the JW Marriott Starr Pass Resort and Spa. We understand and share your frustration in regards to the unfortunate experience you describe, specifically with directions and service. We hold only the highest standards for product and service... More 

San diego
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Great stay. There on business so didn't spend much time actually at the hotel. - But They have the best Tequila selection I've seen recently. Jose and Osvaldo are your tequila connections at the bar. The Gym is very nice. The service was very good as well. No real issues of complaints. It's beautiful.

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Sahuarita, Arizona, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for the Winter Wonderland weekend. Family enjoyed all of the activities for the children. First-class staff! Amenities were top-notch! Comfortable rooms. Overall, a great experience that we will be doing again!

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1 review
1 of 5 stars Reviewed 1 week ago

BAD EXPERIENCE!!!! 1. Reservation was made months ago with specific accommodation and fixed rate, and when I got to the front registration desk, they wanted to charge me $30.00 more per night for the room they agree to give me when I made the reservation. I end up taking and unwanted room as I didn't have the 3x30=$90.00 for the... More 

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Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review

Dear Gonzo: Thank you for posting your review of the JW Marriott Tucson Starr Pass Resort & Spa. Your feedback is very important to us and has been shared with the appropriate parties, so that they may look into the concerns you mentioned regarding your experience. As a repeat guest, I anticipate that you would agree that your experience is... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place has an amazing lobby where people are lounged around fire places at night drinking wine. The spa is amazing.It is not far from town at all but very secluded. The food is pricey but delicious. Great government discounts paid 114 for a 220 room.

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Fort Huachuca, Arizona
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited Starr Pass for the first time for our annual military ball. We had an amazing time. The resort is beautiful and the customer service was top-notch. Cole B at the reception desk went above and beyond to make sure our stay was amazing. Big kudos to Cole! I also just love the atmosphere of Starr Pass. I hope... More 

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Arizona
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second Thanksgiving holiday at the JW. We love the setting, the rooms are spacious and well appointed and the hotel ambiance is excellent. Last year, we had the holiday dinner at their Primo Restaurant. The gourmet meal and service was excellent but we missed the traditional turkey and stuff that goes with it. So this year we... More 

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Tucson, Arizona
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

did a quick one night "staycation" last night for my birthday. Spent a lovely afternoon sitting on their comfy couches on the outside patio and read a book. Then got the most amazing hot stone massage from Hollis A. It was an amazing massage! I've never had a hot stone massage before and it was so great! I was warm... More 

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Paris, France
Top Contributor
104 reviews 104 reviews
73 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I spent five nights here during a meeting in November 2014. The hotel claims to be a “resort”, I have been in several resorts, but this one does not qualify as one to my mind. It has 3 pools and some other features, like a golf field and a spa, but it still feels small if you’re not a golfer.... More 

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Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review

Dear PallasParis: Greetings, thank you for taking the time to share about your visit to the JW Marriott Tucson Starr Pass Resort & Spa. I sincerely apologize for your experience, and that we were unable to provide a resolution to your concerns before your departure. Please be assured that your experience is not consistent with the principles of hospitality and... More 

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(43)
  • Golf course(15)
  • Fire pits(12)
  • Signature grill(10)
  • Very good(8)
  • Pool area(7)
  • Nice touch(4)
  • Very nice(3)
  • Next morning(3)
  • Fitness center(3)

Additional Information about JW Marriott Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Reservation Options:
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott
Hotel Style:
#3 Business Hotel in Tucson
#3 Top resorts Hotel in Tucson
#3 Luxury Hotel in Tucson
#4 Spa Hotel in Tucson
#6 Family Hotel in Tucson
#8 Romantic Hotel in Tucson

813 photos of this hotel

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Amenities (47)
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Lazy River and Waterslide (11)
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Standard King Room (73)
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