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Holiday Inn Express Hotel & Suites Tucson Mall

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620 E. Wetmore Road, Tuscon Mall, Tucson, AZ 85705
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Holiday Inn Express Hotel & Suites Tucson Mall
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99 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Redding, California
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Walk into the lobby and was struck with nearly unbearable heat throughout the place. Room was hot, thermostat was not operational...and once air conditioner was activated, it took a while for the temperature inside our room to drop to a more reasonable temp. Would not recommend for anyone.

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Las Cruces, New Mexico
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

The young man at the front desk was efficient but not friendly. The room was very comfortable. The bed and pillows were great and we slept really well. The breakfast could have benefited from sliced fruit.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear 208vickib, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and pillow. However, we’re sorry we fell below your expectation regarding the front desk staff not being friendly and the breakfast selection. We will address these concerns. I assure... More 

Neston, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A bit of a trek from the freeway but lovely hotel. Close to the Tucson Mall. Could be a busy location but stayed on a Friday so not too bad. A lot of visitors in the hotel for Spring Training. You have to try the Applebee's directly across from the hotel awesome. Room large yet cozy. Basic HI breakfast sets... More 

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Memphis, Tennessee
Level Contributor
309 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms were clean, quiet, and comfortable. The complimentary breakfast was far better than most HIX offerings. They had a self service laundry. The business center, however, was not functional and the clock for wake-up calls was about 15 minutes slow. I notified the desk after the first night, but it was not fixed two days later. If you are... More 

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Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear jcstich, We are glad that you liked the hotel. We are very sorry for the inconvenience of the wake up calls and the business center. Thank you for taking the time to write this review we greatly appreciate it! We hope to see you back soon and take advantage of the full amenities that we offer. Take care! More 

palo cedro, ca
Level Contributor
10 reviews
4 hotel reviews
3 of 5 stars Reviewed May 18, 2015

Stayed here while attending our son's college graduation. There must not be adequate wall and ceiling insulation, as noise from the hall and rooms above ours were easily heard. The soda machine didn't work. Beds were very hard and uncomfortable to the point that I slept on the coach our last night. Fire alarm went off because of kitchen flooding... More 

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Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "PaloCedro_CaJody" for your feedback. We would like to apologize for the experience surrounding your stay with us. It is our goal to always deliver excellent service and to every one of our guests. Unfortunately, sometimes we have no control over systems breaking and water leaking. Again we apologize for this huge inconvenience. Hopefully you can give us another... More 

Carlsbad, New Mexico
Level Contributor
5 reviews
3 of 5 stars Reviewed May 2, 2015

small room, bath was ridiculously small, the door barely closed with out hitting the toilet. courtyard had possibilities, but didn't quite pull it off. very average, i won't be back with all the available choices in the area, not worth the price.

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Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you Shannon G for your review. We do respect your opinion. We are truly sorry our hotel did not meet your expectations, we would like to assure all guests that comfort is a priority at our hotel. We value you very much as a guest and we appreciate your feedback. Hope to see you soon at the Holiday Inn... More 

CA
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed March 21, 2015

I am up writing this because I couldn't deal with the bed any longer! Pros: *The building itself is quite nice and the lobby initially gives the impression of being a more luxurious HI. *Close to Tucson Mall and shopping *Nice hot tub and pool area (although the pool looked small) *military discount * great breakfast Cons: * Rooms are... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear ArmyWIfey, Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the facilities, good breakfast option and location of the hotel. It seems that we were not able to execute an exemplary hotel... More 

Prescott, Arizona
1 review
2 of 5 stars Reviewed March 17, 2015

If you pick a hotel for it's breakfast offerings, then this place is for you. Probably one of the best breakfasts we've had at a hotel (and the breakfast hosts were excellent). But if you want a good nights sleep - go elsewhere. Beds were absolutely terrible - no box springs, almost sleeping on the floor, and the mattress probably... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear Gary G, Thank you for taking the time to post a review of our property. I am very pleased that you liked our breakfast selection. On the other hand, I am sorry that you had some issues with the mattress and internet service. Rest assured that your comments will be looked into and take actions accordingly. While we understand... More 

Kingman, Arizona
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 8, 2015

Traveling for work and an intense two day class at University of Arizona. Chose this place due to proximity of stores I like to acquire groceries for holing up in my room in relative comfort while studying. Was not disappointed. Excellent location. Check in was flawless. Room is exactly what I expect of this chain. Clean. Wireless spotty, but I... More 

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Rochester, MN
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 5, 2015

This is our 2nd stop at this hotel having stayed there on a winter trip to TUC 5 years ago. The area is just OK, busy road across from the mall which we did not really want to visit a ways off I-10 but a fairly safe area of town. We enjoyed a few restaurants closeby 5 years ago and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear SE_MN_warmth_seekers, Thank you for taking time out of your busy day to leave us a candid review. We appreciate you high score regarding cleanliness. However, I would like to offer a sincere apology for the property being dated. We will look into this concern. While we understand that your stay was not 100% satisfactory, we would hope that you... More 

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