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Holiday Inn Express Hotel & Suites Tucson Mall

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620 E. Wetmore Road, Tuscon Mall, Tucson, AZ 85705
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Tucson Mall
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
Level Contributor
174 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed four times in this hotel over the last 45 days. ALL four times the front desk clerk was less than friendly. What is up with this? I tried small chatter and no response. I asked about the new Spire program and the response, "It is just more work for us." There are many, many options in Tucson.... More 

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snowyLucinda
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Disappointing for a Holiday Express. Not as clean as others; lobby is beautiful as to make it seem the rooms would be as well. Too much attention on 'folding toilet tissue like a fan', skip the small stuff and 'clean'... OMG the pool was "green" . Front desk said the chemicals had just been put in and would take 24... More 

Was this review helpful? Yes
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you AnneLynn for taking the time to give us your feedback. We are truly sorry we failed to meet your expectations. We appreciate the information you just gave us so we can improve in those areas mentioned. We hope you can give us another opportunity so we can prove you that customer satisfaction is our number one priority. More 

San Diego, California
Level Contributor
124 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Our first impressions were not good: there was no shampoo in the room (the front desk had some, but we had to go down to get it); there were no towels in the pool area (the front desk provided some); and the front desk had run out of quarters for the washer/dryers. Some of the towels were smudged; there were... More 

Was this review helpful? Yes 1
Cecilia P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you for taking the time to give us your feedback! We really appreciate you taking the time to let us know the areas where we can improve. We are very sorry your stay was not pleasant. We hope you can give us a second opportunity and we assure you that this won't every happen again. Please accept our apologies,... More 

Lancaster, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My daughter and her husband checked into hotel nightmare is what i call it.Had driven ten hours to bring back there son to college. Room was infested with crickets, which are harmless. But DON'T like the crunch when walking on floor. Have to have some humor. So they moved them to another room, now after midnight. It was extremely disturbing... More 

Was this review helpful? Yes 2
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

First of all I would like to thank you for taking a few minutes from your valuable time to let us know your input about your last stay. All of our staff including myself at the Holiday Inn Express Tucson Mall, take a lot of pride in what we do, and want to express you my embarrassment with your last... More 

Nogales, Mexico
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel last weekend, rooms are very nice and clean with a small kitchen and fridge. Has complementary breakfast with good variety. My kids loved the pool.. very clean and not too deep. Just a little observation... it rained on the afternoon and there was a leak thru the roof on the hall. But besides that we loved... More 

Was this review helpful? Yes
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you very much for your feedback. We are glad you enjoyed your stay with us. Also we want to thank you for your observation it has been very helpful, next time you are back with us you won't experience that leak again. Thank you and we hope to see you soon. Take care! More 

Phoenix, Arizona
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean and is in a safe, central location. The University of Arizona is a short drive to the south, and the Tucson Mall is across the street. We stayed here a couple of weeks ago so we could drive up Mount Lemmon to escape the heat of Phoenix. The breakfast is standard HIE fare, with added local... More 

Was this review helpful? Yes
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

We are glad you enjoyed our hotel as well as our location. We hope to see you back when you are in Tucson again, it will be a pleasure to have you back! Take care. More 

Tucson, Arizona
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I had a last-minute stay here due to a power blackout on a very hot night. The desk clerk was efficient and friendly. The room was clean and everything was in working order. All rooms come with a small refrigerator and microwave. I will definitely stay here again if I need a hotel in Tucson.

Was this review helpful? Yes
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you EllenFH for your feedback! We are so glad you enjoyed your stay with us. We hope to see you soon. Take care. More 

Oklahoma City, Oklahoma
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 21, 2015

Last minute trip to Tucson and luckily there was a room available. Comfortable bed and TV with a nice view overlooking a feedlot. Breakfast in the morning was outstanding and I was able to sneak out an extra cinnamon roll!

Was this review helpful? Yes
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Thunderbob15" for your review. We are glad you enjoyed your stay with us. We will share your comments with our staff. We hope to see you soon at the Holiday Inn Express Tucson Mall. Take care and have a great day! More 

Redding, California
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 23, 2015

Walk into the lobby and was struck with nearly unbearable heat throughout the place. Room was hot, thermostat was not operational...and once air conditioner was activated, it took a while for the temperature inside our room to drop to a more reasonable temp. Would not recommend for anyone.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear Ski W, Thank you for sharing your experience with us about your recent stay. I regret the inconvenience you may have had with temperature level in the room that you were provided. We understand the discomfort this situation may have caused so please be assured that necessary adjustments will be made in order to rectify the problem to achieve... More 

Las Cruces, New Mexico
Level Contributor
6 reviews
3 of 5 stars Reviewed June 10, 2015

The young man at the front desk was efficient but not friendly. The room was very comfortable. The bed and pillows were great and we slept really well. The breakfast could have benefited from sliced fruit.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear 208vickib, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and pillow. However, we’re sorry we fell below your expectation regarding the front desk staff not being friendly and the breakfast selection. We will address these concerns. I assure... More 

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