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Holiday Inn Express Hotel & Suites Tucson Mall

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620 E. Wetmore Road, Tuscon Mall, Tucson, AZ 85705
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Tucson Mall
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119 Reviews from our TripAdvisor Community

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Minnesota
Level Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great rates, attentive staff. Conveniently located, tastefully decorated. Clean big rooms (mini suites with refrigerator and microwave), very decent breakfast (regular items plus refritos, tortillas and chorizo eggs) and kind cleaning and breakfast crew. Small pool, hottub and workout room. Very accommodating Front desk printed Google maps for us daily to help us get around. We go to Tucson annually.... More 

Helpful?
Thank not-naturally-red
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff was very attentive upon check-in and took care of me. I found the room very comfortable and quite stylish - it's obvious that this hotel was either renovated and used to be something else or was just built in a very different style than most HIE's (my money is on the former). This hotel is decently located if... More 

Helpful?
Thank sharknado523
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Sharknado523" for taking the time to give us your review. We love to hear that you enjoyed your stay with us at the Holiday Inn Express Tucson Mall. We feel very pleased you enjoyed our facility and location. We are very well located next to a lot of restaurants, shopping, businesses, etc. We appreciate you reporting the problems... More 

Akron, Ohio
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a double queen room which also has a couch hide-a-bed. There are plenty of chairs and seating space. The room was clean and well lighted. However, it had been sprayed to hide some smell, possibly a stale one. It was close to freezing, but the room was too warm. We could turn on cooling, but it was noisy,... More 

Helpful?
Thank ladylodger
Lucinda, Pennsylvania
Level Contributor
11 reviews
6 hotel reviews
2 of 5 stars Reviewed December 15, 2015

When we first arrived to this hotel in Tucson I was impressed. The outside was beautiful, the lobby was gorgeous. I was so excited to be staying in such a luxurious hotel. I love Tucson but I do not love this hotel. We had to switch rooms as soon as we got our room key. The first room's bathroom was... More 

Helpful?
Thank TravelerShelbyR
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "TravelerShelbyR" for your valuable feedback. We are very sorry for not meeting your expectations. We want to express you our embarrassment with your last experience with us. I spoke with housekeeping supervisor to let her know about the incidents, I will assure you it won’t happen again. We would like you to keep coming to this hotel, we... More 

Phoenix, Arizona
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 25, 2015 via mobile

I have used this hotel on multiple occasions for U of A visits. Booked AAA rate via ihg.com, which is usually reasonable for economy hotels in the area. I always find the front desk staff friendly, professional and helpful. Rooms are oversized, clean and comfortable. Breakfast area is larger than most similar hotels; clean, offers a good variety of hot... More 

Helpful?
1 Thank Steven P
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you for your wonderful review. We absolutely love to hear this comments. We are very pleased that your stay has been great . Customer service and comfort are a priority for our guests. All of your comments will be share with all of our staff. We look forward to seeing you again very soon. Thank you for choosing us! More 

Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 18, 2015

This is a lovely property, but terribly managed! When we booked our reso, we asked if the pool was heated, they said yes. On a beautiful Saturday in mid November, the pool was frigid. We went to the front desk and had someone come out. The temp read in the 50's. Another family with young children was also disappointed and... More 

Helpful?
Thank Babs156
Cecilia P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

First of all I would like to thank you for taking a few minutes from your valuable time to let us know your input about your last stay. All of our staff including myself at the Holiday Inn Express Tucson Mall, take a lot of pride in what we do, and want to express you my embarrassment with your last... More 

San Diego, CA
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed October 31, 2015

We spent one night at the HIExp near Tucson Mall in a double queen suite. The room was really nice and large, exceptionally clean and modern, with a Southwestern motif throughout. It's conveniently located across from a large shopping center with many restaurants within walking distance. Highly recommended.

Helpful?
Thank KathleenSanDiego
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "KathleenSan" for your valuable feedback. We are very happy you enjoyed your stay at the Holiday Inn Express Tucson Mall. All of your kind comments are very well appreciated. All your comments will be shared with all of our staff. We hope to see you again soon. Take care! More 

VA
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 23, 2015

We had a plesant experience. Front desk service was good, room was as expected from HIE. Breakfast was fine for HIE. Only minor issue was the elevator seemed like it needed work, very jumpy. Lots of restaurants in the vicinity.

Helpful?
Thank ForgottenTraveller
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you for sharing your comments. We are very pleased you enjoyed your stay with us. Your comments will be shared with all of our staff. We are working on the elevator, so it will be fixed as soon as possible. It will be a pleasure to have you as a guest again. Thank you for staying with us! More 

Arizona
Level Contributor
183 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
3 of 5 stars Reviewed August 29, 2015

I have stayed four times in this hotel over the last 45 days. ALL four times the front desk clerk was less than friendly. What is up with this? I tried small chatter and no response. I asked about the new Spire program and the response, "It is just more work for us." There are many, many options in Tucson.... More 

Helpful?
1 Thank im4duke
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Im4Duke" for your feedback. We value you very much and we value you being a Spire IHG member! Please accept our apologies if our staff was not courteous to you, we strive to make our customers feel welcome and feel like they are at home. We are very glad you enjoyed our facility and you had a great... More 

snowyLucinda
Level Contributor
3 reviews
2 of 5 stars Reviewed August 20, 2015

Disappointing for a Holiday Express. Not as clean as others; lobby is beautiful as to make it seem the rooms would be as well. Too much attention on 'folding toilet tissue like a fan', skip the small stuff and 'clean'... OMG the pool was "green" . Front desk said the chemicals had just been put in and would take 24... More 

Helpful?
Thank AuntLynn
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you AnneLynn for taking the time to give us your feedback. We are truly sorry we failed to meet your expectations. We appreciate the information you just gave us so we can improve in those areas mentioned. We hope you can give us another opportunity so we can prove you that customer satisfaction is our number one priority. More 

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