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All 127 Tucson hotels

Holiday Inn Express Hotel & Suites Tucson Mall

2.5 of 5 Hotel   |   620 E. Wetmore Road, Tuscon Mall, Tucson, AZ 85705
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Ranked #70 of 127 hotels in Tucson
A recent review
5 of 5 stars Reviewed July 25, 2014
guesstraveler
  • Reviews (80)
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80 people have reviewed this hotel

Traveler rating
    28
    32
    12
    6
    2
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28
25
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Geneva, Switzerland
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

At first glance a nice hotel, a really nice hotel. Good location too. But customers not disciplined, and staff does not seem to care. Midnight Saturday night, multiple families were seated by the pool with half a dozen of kids playing, running, jumping and screaming in swimming pool. I never would expect this at such time in a Holiday Inn.... More

Was this review helpful? Yes
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you for taking the time to write a review. I apologize that you experienced an unpleasant sleepless portion of your night. The staff will definitely be move observant of the swimming pool area, especially during summer break and holidays, to get the other guests to observe the posted hours. I'm sorry too that you feel they did not take... More

Senior Contributor
37 reviews 37 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 25, 2014

This was a great hotel. We stayed for 3 nights. Its very close to the mall and several restaurants are within walking distance. There is also a Starbucks right down the street (could walk there too). The hotel staff was very professional. Cecilia was extremely helpful while I stayed there. I stayed in a suite which was very comfortable and... More

Was this review helpful? Yes
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you so much "guesstraveler" for your wonderful review! AND giving us 5 STARS!! I totally appreciate that you went into such great detail about what made your stay such a success. All of us staff are so glad your visit went beyond your expectations and we truly hope when you are back in Tucson you'll come visit us again.... More

Sacramento, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

This is a really nice hotel. The lobby is very clean and well maintained. I had a King Suite and it looked like it had been recently remodeled. The room was very clean and smelled nice and fresh when I walked in. I got a really good nights sleep as it was very quiet there at night. The morning breakfast... More

Was this review helpful? Yes
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you Ryan for taking the time to write us such a nice review. We truly appreciate you lodging with us and we hope you will return when you are in Tucson. Many, many Thanks!! More

San Francisco, California
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 25, 2014

I have stayed here many times and am a loyal HIE customer and a Platinum IHG Rewards Club member. I have never had an unpleasant stay here. I was delighted on my recent visit to discover that the hotel has been renovated since my last stay about a year ago. It looks great--very new and fresh, as was my room.... More

Was this review helpful? Yes
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

"Thank You" Raphael W for taking the time to write the wonderful review. We are so glad you loved our new look, our clean rooms and our variety of foods on our breakfast buffet. We hope to see you again soon! Have a wonderful summer. More

Cedar Park, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 14, 2014

Nothing like taking a big swig of your milk at breakfast and it coming out in chunks. Cody at the front desk is the worst customer service person ever encountered at a holiday inn in my 5 years of travel

Was this review helpful? Yes 1
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Hello Mr. Hudgins; we are truly sorry that you had to experience soured milk. As you were aware, the milk was not expired. We have begun testing the milk every morning since your encounter, to ensure no one else has to go through this ever again. As being the new General Manager I have taken all your comments to heart... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed May 8, 2014

Nice tidy hotel, looks like it was recently renovated. Big clean rooms, excellent pool area with guest bbq. Fairly good free breakfast in very clean breakfast room. Close to mall and restaurants. Plenty of free parking. Good value for money.

Was this review helpful? Yes
Karin P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you so very much for taking the time to write a wonderful review. We are so glad you enjoyed your stay and we hope you are able to return soon. Have a great summer. More

Tucson
Top Contributor
93 reviews 93 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed November 6, 2013

We stayed at this property for two nights while we had some construction going on at our home. When I arrived, the front desk merely told me about breakfast and they sent me on my way. I went to my room and unpacked. I turned on the TV only to realize that it was only getting one channel. I called... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear pshajh, Thank you for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Please accept our deepest apologies that on this occasion we fell short of your expectations. We are continually striving to improve... More

Corona, California
Top Contributor
82 reviews 82 reviews
33 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 2, 2013

This is a fantastic and very well maintained Hotel. They are currently going thru renovations at the time I am writing this. Nov 2013. Upgraded rooms and TV's. Very Nice. It was a little distracting staying there when this is going on. The wireless and wired internet did not work for my 3 day stay as well as the new... More

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Wickenburg, Arizona
Top Contributor
75 reviews 75 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 8, 2013

This has to be the best HI Express I've stayed in. My room was spacious, clean with the usual shampoos & lotions. And, the pillows were plump. The breakfast was more than expected with a wide selection of cold and hot foods. The price was very reasonable for this time of year. The desk clerk was friendly and helpful.

Was this review helpful? Yes 1
Phoenix, Arizona, USA
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 6, 2013

I was working in downtown Tucson, but I don't really like to stay downtown. This hotel was about 20 minutes away, but very centrally located to numerous restaurants and even some shopping at the Tucson Mall. The atmosphere at the hotel was quiet and relaxing, and the staff were all welcoming and friendly. The breakfast doesn't change day to day,... More

Was this review helpful? Yes
jcm6239, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you for choosing our hotel for your stay, We truly appreciate your business. In regards to the internet service, I have contacted our provider so they can look into the issue with the internet service. I would also like to apologize for the temperature in our exercise room during your stay, we had a problem with the A/C unit... More

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Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E. Wetmore Road, Tuscon Mall, Tucson, AZ 85705
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn

50 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 
Number of rooms
105

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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