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All 127 Tucson hotels

Holiday Inn Express Tucson Airport

2.5 of 5 Hotel   |   2548 East Medina Road, Tucson, AZ 85706
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Ranked #78 of 127 hotels in Tucson
A recent review
3 of 5 stars reviewed 5 days ago
Knightrider2009 Denver, CO
  • Overview
  • Reviews (68)
  • Photos (22)
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68 people have reviewed this hotel

Traveler rating
    15
    24
    20
    5
    4
See reviews for
15
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3
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
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English first
Denver, CO
Top Contributor
62 reviews 62 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

After staying at several other Holiday Inn Express locations, I did not hesitate to select this one. All of the staff were very nice and helpful. Unfortunately, the first room I was assigned had some air conditioning problems, so I was moved to another room. The next morning, I went outside for a moment and the card key did not... More

Was this review helpful? Yes
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at Holiday Inn Express Tucson Airport thank you for choicing us for your stay while in Tucson, we are very sorry that you encountered problems during your stay. We pride ourselves in guest services and we hope that the issues were taken care of quickly and did not interupte your stay for a long period of time. We... More

Contributor
20 reviews 20 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was a old, small and dirty room, and had a door between 2 rooms?! Really!! Stains and dirt on the walls in the room, who knows what the bathroom wall stains were, thankfully we just needed a place to sleep on way home from Cali, this hotel made my skin crawl, yuck!!

Was this review helpful? Yes
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We thank you for the information you have privided to us. We do inspect rooms daily and there has been a meeting scheduled to ensure we are at our best for our guests that stay with us. We are so sorry your stay was not what you expected but will move forward to ensure it is from now on. Thank... More

Senior Contributor
40 reviews 40 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 23, 2014

Great customer service and very comfortable beds! There is a shuttle driver Nick that will take where you need to go and is quite delightful! This hotel had very good customer service and a great breakfast to boot! I can highly recommend this hotel!

Was this review helpful? Yes
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to thank you for taking the time to respond to our on line survey. We do pride ourselves in guest services and you are so right about Nick je is truly a keeper. Have a wonderful day. More

Riverside, California, United States
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 18, 2014

We often stay at Holiday Inn Express hotels because of the consistency of the brand. We usually find these hotels to be kept up well, quiet, and the staff pleasant. This was not the case for this HI Express. We had 2 nights free due to points earned, and were treated as second class citizens upon check in. The walls... More

Was this review helpful? Yes
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to thank you for your comments as they always help in improving our guest services. We are very sorry that your felt like we did not want you to stay with us. We always welcome IHG reward members with open arms. We were to start a renovation project during your stay and had many rooms out of order... More

Sierra Vista, Arizona
Top Contributor
91 reviews 91 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 18, 2014

We stay at Holiday Inn's all the time and we've stayed at this particular one before due to the convenience of being close to the airport and being able to leave your car at the hotel. Check in went smooth, our room was nice (as always) & check out was great! We left to the airport at 3:15 AM and... More

Was this review helpful? Yes
Jackie P, Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to let you know how sorry we are for the hiccup you experience at our property. We try our best to ensure everyone has a comfortable ride to and from the airport. At the time you had called to be picked up a crew from an airline called just prior to you and for your safety and comfort... More

Sierra Vista, Arizona, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed June 2, 2014

This particular Holiday Inn Express was adequate but we had difficulty getting the room to cool down. The beds are only doubles so not big enough for 2 people to sleep comfortably. Pillows were way to big/fat. It was good for one night but would have been a problem for a longer period of time.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review

Dear Annette R, Thank you for your recent stay. As always, we are glad to read reviews from valued guests, like you. I am very sorry that the bed size and air conditioning system in your room did not make for a pleasurable stay. We have taken note of these concerns so we can focus on improving guest satisfaction for... More

BRISBANE,AUSTRALIA
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 28, 2014

Stayed here for a week again while the Tucson Gem Show was on. Nice place to stay. Near airport but room was quiet. Free breakfast is very good. Staff are very friendly. Kept promising cookies but they never appeared.

Was this review helpful? Yes
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed February 18, 2014

We stayed one night prior to an early airport departure. This is a good basic HIE, competitively priced for the neighborhood. The king suite was a nice size and clean, this is just an older hotel so don't go and expect a Crown Plaza. Just minutes from the airport, the main reason we stayed here, the staff checked us in... More

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La Jolla, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2014

I've been staying in Holiday In Express hotels for many years. I've never had a problem with these hotels and normally I love them. I've never stayed at this one in Tucson until last week. I spent 2 days there while in town for business. The staff was very rude when you could even find them. I just had back... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review

Dear Scott M, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services. Sincerely, Dhan M Case Manager IHGCare More

DFW
2 reviews
2 of 5 stars Reviewed December 30, 2013

This hotel is not up to mark of other Holiday Inn Express properties nor other hotels in this class like Hyatt Place. This was billed by priceline as 3-star, but honestly this seems more like a 2 star hotel. The main problem lies in old building that houses most of the rooms. The hallway had funny smell, like mentioned in... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Tucson Airport, responded to this review

Dear SecurityArch, Thank you for taking the time to complete a review on your stay. I appreciate your positive feedback on our hotel staff. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It's regrettable to hear that you were satisfied with... More

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Additional Information about Holiday Inn Express Tucson Airport

Address: 2548 East Medina Road, Tucson, AZ 85706
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Tucson Airport 2.5*
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Also Known As:
Holiday Inn Express Tucson Airport Hotel Tucson
Holiday Inn Tucson
Tucson Holiday Inn

22 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#78 Top resorts Hotel in Tucson
Hotel Class
Official Description (provided by the hotel)
We have a newly renovated property with updated furnishings and fixtures throughout the hotel including: flat screen TV's, Denver pillow top mattresses, new carpet, wallpaper, new wood furnishings in bedroom, and also an updated breakfast area. ... more   less 
Number of rooms
98

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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