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Holiday Inn Express Tucson Airport

2.5 of 5
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2548 East Medina Road, Tucson, AZ 85706
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Holiday Inn Express Tucson Airport
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Ranked #79 of 129 Hotels in Tucson
A recent review
4 of 5 stars Reviewed March 16, 2015
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76 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Long Beach, California
Top Contributor
100 reviews 100 reviews
91 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed March 16, 2015

Just spent a night here the past weekend. The hotel is located very near the airport (along with a dozen other hotels). It's clean, quiet, well-appointed and well-located, if you are planning on spending time near South Tucson or the airport.

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at the HIE Tucson Airport are very pleased you chose to stay with us during your recent visit to Tucson. We strive to make it a great stay and with your impute we will move forward to a;ways make it a great stay. We thank you and hope we see you again soon. Have a wonderful day. More 

Wilmington, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed March 9, 2015

This very clean and well kept airport hotel met all needs. They had a list of nearby restaurants that the shuttle driver would provide transport to. The breakfast was adequate and newspapers and coffee were available. Would definately stay here again.

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at the HIE Tucson Airport would like to thank you for chosing our property for your visit in Tucson. Our goal is to be great and with your feed back the team works even harder to make that possible. We thank you again and wish you a wonderful day. More 

Cleveland
1 review
1 of 5 stars Reviewed March 7, 2015

Clean, comfy bed, updated, and affordable. But the a/c thermostat had a sign that HIX has preset all thermostats to save themselves some money, and that you could temporarily reset them. Good luck with that. After a couple of frustrating hours and no luck resetting, I called the front desk and she said she would send the van driver up.... More 

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Jackie P, Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at the HIE Tucson Airport are pleased you chose to stay with us during your visit to Tucson. We are very disappointed in ourselves for not making your stay the best it could be. We thank you for your comments and will be moving forward with training in these matters to make all stays great. Thank you again... More 

Virginia Beach, Virginia
Top Contributor
166 reviews 166 reviews
109 hotel reviews
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed January 13, 2015

Pretty much standard for a HIX. The free airport shuttle was fast and convenient. The room was newer looking with very little wear showing and with a very comfy bed. I was upgraded to a much larger room with a couch and a coffee table due to my platinum status which was very much appreciated (way too many HIX's ignore... More 

Was this review helpful? Yes 1
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at the HIE Tucson Airport are proud that you chose to stay with us during your recent visit to Tucson. We pride ourselves in great customer service and if we drop the ball on that we can not fix without hearing from our wonderful guests. we thank you again for staying with us and wish you a wonderful... More 

Fargo, North Dakota, United States
Top Contributor
71 reviews 71 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 9, 2014

This was a wonderful place to stay near the airport. The staff was very friendly and helpful. My room was GREAT. Very clean, comfortable bed and quiet place to sleep. I really enjoyed the hot tub outside. Breakfast was pretty basic but tasted good and fresh.

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The Staff at HIE Tucson Airport would like to thank you for choosing us for you recent stay in Tucson. We try our best to ensure every stay is a great stay and take pride in our service. Again we thank you for staying with us and look forward to seeing you again on your next visit to Tucson. Have... More 

Peoria, Arizona
Top Contributor
81 reviews 81 reviews
37 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed September 28, 2014

This is my first stay at this property. The staff was great, breakfast was nice, the property was clean, good bed with triple sheets. However, I have never seen so much mismatched furniture in one room. Every wall was lined with furniture. The desk was jammed in a corner which made the only usable space at the end of the... More 

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at HIE Tucson Airport are glad you chose to stay at out property during your resent stay in Tucson. We apprieciate all coments as it helps us to make improvements for all to stay comfortably. Thank you again and have a wonderful day, More 

Moreton, United Kingdom
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 17, 2014

My daughter and I stayed here for 2 nights (1st and 2nd August) before heading off to our main place of stay, we stayed to adjust to the time difference and of how close to the airport it is. Couldn't fault it at all, room was large and clean, staff were friendly and the breakfasts were good, all in all... More 

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at HIE Tucson Airport are proud to have you as our guest and we look forward to seeing you on your next visit to Tucson. Have a wonderful day. More 

Denver, CO
Top Contributor
80 reviews 80 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 16, 2014 via mobile

After staying at several other Holiday Inn Express locations, I did not hesitate to select this one. All of the staff were very nice and helpful. Unfortunately, the first room I was assigned had some air conditioning problems, so I was moved to another room. The next morning, I went outside for a moment and the card key did not... More 

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

The staff at Holiday Inn Express Tucson Airport thank you for choicing us for your stay while in Tucson, we are very sorry that you encountered problems during your stay. We pride ourselves in guest services and we hope that the issues were taken care of quickly and did not interupte your stay for a long period of time. We... More 

Contributor
20 reviews 20 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed August 3, 2014 via mobile

It was a old, small and dirty room, and had a door between 2 rooms?! Really!! Stains and dirt on the walls in the room, who knows what the bathroom wall stains were, thankfully we just needed a place to sleep on way home from Cali, this hotel made my skin crawl, yuck!!

Was this review helpful? Yes 1
Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We thank you for the information you have privided to us. We do inspect rooms daily and there has been a meeting scheduled to ensure we are at our best for our guests that stay with us. We are so sorry your stay was not what you expected but will move forward to ensure it is from now on. Thank... More 

Senior Contributor
44 reviews 44 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 23, 2014

Great customer service and very comfortable beds! There is a shuttle driver Nick that will take where you need to go and is quite delightful! This hotel had very good customer service and a great breakfast to boot! I can highly recommend this hotel!

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Jackie P, General Manager at Holiday Inn Express Tucson Airport, responded to this review

We want to thank you for taking the time to respond to our on line survey. We do pride ourselves in guest services and you are so right about Nick je is truly a keeper. Have a wonderful day. More 

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