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Hotel Tucson City Center Conference Suite Resort

2.5 of 5 475 North Granada Avenue, Tucson, AZ 85701
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Hotel Tucson City Center Conference Suite Resort
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Hotel Tucson City Center Conference Suite Resort
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306 reviews from our community

Traveler rating
    72
    85
    41
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    63
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Estepona, Spain
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

We stayed at this same location for the FOURTH time in conjunction with a bicycle race. The rooms are deteriorating and the staff is, inconceivably becoming LESS accommodating. Room 219 has a dirty floor in the bath, missing electrical plates, grease spots on the white bedspread and a TV from circa 1990. When we checked in there were only 3... More

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Phoenix, Arizona
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

I have made a reservation at this hotel so I could be close to the start/finish line for El Tour de Tucson. checking in took quite a while, for me as well as lots of travelers in front of me. As the race starts early, I asked if breakfast was available earlier than the scheduled 630am time, considering that the... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel City Center in Tucson was our accommodation for 4 days in November, 2014. We had a large suite with two queens . The room was very comfortable; the beds were perfect! There was some deferred maintenance needed as the hotel was somewhat older, but you can't beat the "bang for the buck" (VALUE)! The grounds were exceptional; the... More

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed 2 weeks ago

You really can't beat getting a room for under $80 a night, or the location. That being said, the low price should not excuse how poorly housekeeping and the rest of the staff kept the hotel. Management only had our reservation for two nights instead of three, and tried blaming our travel agent for the mistake, even when our group... More

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JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Michelle K- Thank you for your review and we are working with our Housekeeping and Maintenance staff members to immediately resolve the issues you report. There is no excuse for the items you reported and we take accountability and are working to correct these issues. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Old. Dirty. Walls are paper thin. Carpets, curtains and furniture are dirty - everywhere - in the hallways, rooms, bathrooms. Hallways and rooms smell. Didn't want to sit on any of the furniture. Granite in the bathroom, beyond that no other updates. Bad lighting. Towels need to be replaced. Bathroom had broken tile, dirty grout, peeling paint. The staff was... More

Was this review helpful? Yes 1
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

LJB0411- Thank you for your feedback regarding your recent stay with us. We have shared your comments with the members of our Housekeeping and Maintenance associates and are taking the necessary steps to correct these issues. Thank you again for your comments and feel free to reach me directly at jking@innsuites.com or at (520) 644-3000. JD King More

Grand Junction, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

Clean and well kept. A little dated. The staff was very helpful and friendly. Very comfortable beds. I didn't like the water pressure, very low. The property is easy to get in and out of. We did have to ask them to clean the refrigerator-it was very dirty.

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

RonR Thank you for your positive comments regarding your most recent stay. I have met with our housekeeping team to review your comment about the condition of your refrigerator, and please accept our apologies. We look forward to welcoming you back on your next trip to Tucson. Thanks again, JD King More

1 review
4 of 5 stars Reviewed October 9, 2014

very good overall, the shower was leaking throughout our stay and it didn't stop. we could not turn off the water all the way. we needed the fridge to work and they sent someone right over. called the front desk to ask for more toilet paper and they were quick about bringing it to our room.

Review collected in partnership with this hotel

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JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Patty F- Thank you for taking the time to complete a review to let us know how we are doing. We are glad you enjoyed your stay. We have maintenance looking into the leaking shower and want to thank you for bringing it to our attention. We look forward to seeing you in the future. Please feel free to contact... More

Glenwood Springs, Colorado
1 review
3 of 5 stars Reviewed October 9, 2014

Staff friendly at desk and housekeeping. From there down hill. Was able to get additional towels. Took 4 hours to get the room breaker re-set when it blew. Shower worked pretty well although the drain didn't work first morning and sink just dribbled. AC worked fine in this particular room.

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Fisher370- Thank you for taking the time to provide us with your feedback. We are currently in the process of continuing our room upgrades and do so on a continual basis. We do have a recycling and green earth program in place at this location. Again, thank you for your feedback and we look forward to welcoming you back on... More

Yuma, Arizona, United States
1 review
2 of 5 stars Reviewed October 6, 2014

Rat in our room as we ate pizza seen it run across the room... UGH. They did move us quickly but after that experience I was left tossing and turning thinking they were infested hahahahha. Seems like hotel needs to be updated. Blow dryer also didn't work and they couldn't fix that issue either. TV's seem to always be all... More

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

April N Nicky G- Thank you for taking the time to let us know how we are doing. We are sorry we could not meet your expectations and apologize for the challenges you encountered during your stay. We have contacted our pest elimination service regarding the issue you encountered. We have also met with our housekeeping and maintenance staff to... More

Virginia Beach
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed October 4, 2014 via mobile

Nice staff, but our room only had a trickle of water out of sink. We had to wash our hands in the tub. There were children playing outside of our room at 1 AM, and again at 2 AM. Towels were rough, tiny and only 2 for a double room. Luke warm shower. We checked out early after one night.

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for your review. Unfortunately we had a recirculating pump fail during your stay and we had to call for emergency service to locate the pump that failed. We also ask our guests to be considerate of others during their stay and if you would have contacted the front desk we could have helped in reducing the noise level.... More

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Additional Information about Hotel Tucson City Center Conference Suite Resort

Address: 475 North Granada Avenue, Tucson, AZ 85701
Phone Number:
Location: United States > Arizona > Tucson > El Presidio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Tucson City Center Conference Suite Resort 2.5*
Number of rooms: 267
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Also Known As:
Hotel Tucson City Center Tucson

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