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All 128 Tucson hotels

Hotel Tucson City Center Conference Suite Resort

2.5 of 5 Hotel   |   475 North Granada Avenue, Tucson, AZ 85701 (El Presidio)
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Ranked #75 of 128 Hotels in Tucson
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 4 days ago
Ron R Grand Junction, Colorado
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301 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Grand Junction, Colorado
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Clean and well kept. A little dated. The staff was very helpful and friendly. Very comfortable beds. I didn't like the water pressure, very low. The property is easy to get in and out of. We did have to ask them to clean the refrigerator-it was very dirty.

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

RonR Thank you for your positive comments regarding your most recent stay. I have met with our housekeeping team to review your comment about the condition of your refrigerator, and please accept our apologies. We look forward to welcoming you back on your next trip to Tucson. Thanks again, JD King More

1 review
4 of 5 stars Reviewed 2 weeks ago

very good overall, the shower was leaking throughout our stay and it didn't stop. we could not turn off the water all the way. we needed the fridge to work and they sent someone right over. called the front desk to ask for more toilet paper and they were quick about bringing it to our room.

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Patty F- Thank you for taking the time to complete a review to let us know how we are doing. We are glad you enjoyed your stay. We have maintenance looking into the leaking shower and want to thank you for bringing it to our attention. We look forward to seeing you in the future. Please feel free to contact... More

Glenwood Springs, Colorado
1 review
3 of 5 stars Reviewed 2 weeks ago

Staff friendly at desk and housekeeping. From there down hill. Was able to get additional towels. Took 4 hours to get the room breaker re-set when it blew. Shower worked pretty well although the drain didn't work first morning and sink just dribbled. AC worked fine in this particular room.

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Fisher370- Thank you for taking the time to provide us with your feedback. We are currently in the process of continuing our room upgrades and do so on a continual basis. We do have a recycling and green earth program in place at this location. Again, thank you for your feedback and we look forward to welcoming you back on... More

Yuma, Arizona, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Rat in our room as we ate pizza seen it run across the room... UGH. They did move us quickly but after that experience I was left tossing and turning thinking they were infested hahahahha. Seems like hotel needs to be updated. Blow dryer also didn't work and they couldn't fix that issue either. TV's seem to always be all... More

Review collected in partnership with this hotel

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JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

April N Nicky G- Thank you for taking the time to let us know how we are doing. We are sorry we could not meet your expectations and apologize for the challenges you encountered during your stay. We have contacted our pest elimination service regarding the issue you encountered. We have also met with our housekeeping and maintenance staff to... More

Virginia Beach
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Nice staff, but our room only had a trickle of water out of sink. We had to wash our hands in the tub. There were children playing outside of our room at 1 AM, and again at 2 AM. Towels were rough, tiny and only 2 for a double room. Luke warm shower. We checked out early after one night.

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for your review. Unfortunately we had a recirculating pump fail during your stay and we had to call for emergency service to locate the pump that failed. We also ask our guests to be considerate of others during their stay and if you would have contacted the front desk we could have helped in reducing the noise level.... More

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

My husband and our 2children stayed in the presidential suite. Moved rooms 3 times with all our belongings because the rooms were filthy. Was very displeased with our stay. Our only enjoyment was the pool. I dont ever plan to return to that location.unfortunately that is how ridiculous our weekend get away ended.

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Please accept our apology for the issues you reported in your review. This is not acceptable and we will be working with our housekeeping and maintenance departments to ensure that this is corrected. Please feel free to contact me directly at (520) 622-3000 or at jking@innsuites.com. More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

A lot of great things about this hotel, especially for the price. They fell a little short' on customer service during the week, but once the weekend came they were on top of everything. I say it's worth it. It grew on me.

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Bachame- Thank you for your comments regarding your recent stay. I would like to hear more about the challenges you encountered at the beginning of your stay so we can make sure it does not happen in the future. I am pleased to hear that overall you were pleased and that our customer service improved during your stay. Please feel... More

Sun City, AZ
2 reviews
1 of 5 stars Reviewed 3 weeks ago

We didn't enjoy our two night stay. Toilet kept flushing on its own, smoke alarm needed new batteries and every 1/2 hour would let out the most ear piercing chirp you could imagine, tried calling the front desk, but our phone didn't work. Came back after a long hot day and our keys didn't work and had to walk all... More

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Silver0llar- We are sorry we could not meet your expectations and for the challenges you encountered during your stay. I have reviewed your comments with our associates and we are taking steps to avoid this in the future. Please feel free to contact us directly at (520) 622-3000 or via email at jking@innsuites.com. More

Tempe, Arizona
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

First off we get to our room and notice the bathroom door doesn't work right, the molding on the wall is coming off and the ac does not properly work. This was just the start, they agreed to move us to another room which at first glance looked good. The second room had two bathrooms where one of the tubs... More

Review collected in partnership with this hotel

Was this review helpful? Yes
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Jimmy-Shelley K- Please accept our apologies for not being able to meet your expectations and for the challenges you encountered during your recent stay. These challenges are unacceptable and I have addressed this with our Maintenance, Housekeeping and Front Desk associates. You can reach us directly at (520) 622-3000 or via email at jking@innsuites.com More

Bisbee, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

WOW...such a deal! Two FREE drinks at happy hour, FREE hot breakfast buffet and FREE newspaper each day -- I don't know how they do it, but I'm sure glad they do! I'll be back anytime I stay in Tucson from now on.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
JD K, Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

DoublejackGuesthouse- We are pleased to hear that we met your expectations during your recent stay with us. I will be sure to share your positive experience with our associates and we look forward to welcoming you back the next time you are in Tucson. Please feel free to contact us directly at (520) 622-3000 or via email at jking@innsuites.com More

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Additional Information about Hotel Tucson City Center Conference Suite Resort

Address: 475 North Granada Avenue, Tucson, AZ 85701
Phone Number:
Location: United States > Arizona > Tucson > El Presidio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Tucson City Center Conference Suite Resort 2.5*
Number of rooms: 267
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Also Known As:
Hotel Tucson City Center Tucson

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