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All 127 Tucson hotels

Hotel Tucson City Center Conference Suite Resort

2.5 of 5 Hotel   |   475 North Granada Avenue, Tucson, AZ 85701 (El Presidio)
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Hotel Tucson City Center Conference Suite Resort
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Ranked #67 of 127 hotels in Tucson
A recent review
4 of 5 stars reviewed 1 week ago
learnerWi WHITEWATER
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271 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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WHITEWATER
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 12 days in February. We were very well impressed. We started in a most spacious two room unit, which we really enjoyed with all the room and amenities, but unfortunately such units do not have accessible showers, and that is what we really needed. So we switched to an accessible king bed unit, which... More

Was this review helpful? Yes
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for your positive review. We truly appreciate your business! I will pass your review on to all staff who all work very hard to ensure we exceed guests expectations. We hope to see you again when you return to Tucson! More

Vancouver, Canada
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

I really really want to like it here. The lobby, grounds and pool are beautiful, it's centrally located and the staff seem friendly if a little disinterested. The rooms are a great size and the bed was comfortable. As others have mentioned, upgrading needs to be done but I understand that's a huge undertaking in these economic times. So...I only... More

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GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

I will personally look into this matter and will personally resolve any concerns. Thank you for bringing it to my attention. It is our goal to provide the utmost customer service. Please ask for me when you go to the desk and I will personally assist you. Kind regards, Charles Wetegrove, General Manager More

az
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were pleasantly surprised when we walked into our room! For the price it was very nice to have a mini apartment style room especially with our 2 kids. We had no problems with anything in our room either as other reviews have stated. Of course it's not high end but it was perfect for us. The... More

Was this review helpful? Yes 2
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

From the entire team...Thank you for choosing Hotel Tucson for your accomodations. We know there are many choices and are pleased you stayed with us! We look forward to serving you and family upon your return to Tucson! Have a wonderful day! More

Los Lunas, New Mexico, Usa
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Our family recently stayed and boy this place is dated,our room had a musky smell torn chair,broken shower,broken door lock,should I go on.got there early was trying to check in early,everyone cranky made me wait,wait,wait finally just asked for any room and suddenly they had one,girls at the front desk not rude but not helpful,oh and don't touch the oranges... More

Was this review helpful? Yes
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

We apologize for the inconveniences during your recent stay. We are working diligently on correcting the issues you experienced. I am working very closely with my engineering and housekeeping departments to correct the issues you reported. Please know that top notch customer service, cleanliness and 100% working order of our facility is taken very serioulsy at Hotel Tucson. I have... More

El Paso, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed for a weekend, staff was very friendly and breakfast was great, we liked the swiimming pool and the remodeled room that was reserved for us, the location of the hotel is perfect for us.will definitely stay there in our next visits to Tucson. I want to thank Sheila for her excellent service she really make us feel very... More

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GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for your kind words and positive review! We are always pleased to have happy returning guests. We are very happy you enjoyed your stay and look forward to seeing you upon your return to Tucson! More

Naples, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

My definition of a very good hotel is one that meets (+) or exceeds (++) my expectations and creates significant value....and Inn Suites Hotel Tucson City Center is a very good hotel. I have stayed there 1-2 times a year over the last 6 years. Value meter: Location ++.....10 Minutes from U of A, shuttle service to airport ( needs... More

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GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for choosing Hotel Tucson City Center InnSuites! We appreciate your kind and honest review. We are pleased to know that the staff took great care of you during your stay. We look forward to serving you on all your future visits to Tucson! Have a wonderful week! More

Hermosillo, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

We were given a warm welcome by the manager and in front desk by Sheila and in the restaurant by Abel. Our room was lovely - clean, fresh, no stale cigarette smell. We had a King room with a nice desk, comfortable upholstered chair w/ottoman, fridge, micro, coffeemaker and everything worked as it should. The bed was very comfortable -... More

Was this review helpful? Yes
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for your positive and kind words. We appreciate your business and look forward to serving you when you return to Tucson. More

Culver City, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here this past weekend (Thursday-Sunday) with a group of friends, and we had an awful time. I would never recommend this hotel. When I opened the door to the room, I was met with an overpowering chemical smell, almost like laundry detergent, but extremely harsh and unpleasant. The window in my second floor room was locked, so I... More

Was this review helpful? Yes 3
Flagstaff, Arizona
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 18, 2014

I reviewed these guys last year when we visited the Gem and Mineral show. I thought that under the extraordinary circumstances that the worked very hard at providing good customer service. This was not the case this year. The desk was unresponsive. Housekeeping was practically non existent without constant prodding and the wait staff in the lounge/restaurant were disorganized and... More

Was this review helpful? Yes 2
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

Thank you for your feedback. My name is Charles Wetegrove and have been the GM at Hotel Tucson for over 4 years including managing the Gem Show the last 4 years. I apologize we did not meet your expectations on service this year. I am going to contact you through the Trip Advisor message system to get additional details and... More

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed February 12, 2014

Stayed here during U of A's homecoming weekend and it was perfect! Staff was very nice and helpful. Don't miss the free breakfast. Not located exactly near the university but only a 5 min drive away. I would definitely go back to stay.

Was this review helpful? Yes
GeneralManager85701, General Manager at Hotel Tucson City Center Conference Suite Resort, responded to this review

From the entire team at Hotel Tucson...THANK YOU! We are always pleased to hear our guests enjoyed their stay and will stay again when they return to Tucson. I will pass your comments on to the entire team to let them know they are making a difference. Have a wonderful day! More

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Additional Information about Hotel Tucson City Center Conference Suite Resort

Also Known As:
Hotel Tucson City Center
Hotel Tucson City Center Tucson
Address: 475 North Granada Avenue, Tucson, AZ 85701
Location: United States > Arizona > Tucson > El Presidio
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Best Value Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Tucson City Center Conference Suite Resort 2.5*
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Tucson hotels for suite accommodations, free amenities and superior service in the Downtown Tucson/Presidio Art District with beautiful mountain views. Enjoy nearby UA, Convention Center, Medical Center, golf courses, dining, spectacular shopping and exciting sports events around the Tucson area. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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