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All 127 Tucson hotels

Casino Del Sol Resort

4.0 of 5 Hotel   |   5655 W Valencia Rd, Tucson, AZ 85757
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87%
Ranked #18 of 127 Hotels in Tucson
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
elledog1944 Phoenix, AZ
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335 reviews from our community

Traveler rating
    210
    81
    24
    10
    10
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71
135
18
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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  • German first
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English first
1 review
1 of 5 stars Reviewed 3 days ago NEW

What a nightmare - Hotel Reservations were wrong. Poor Customer Service and they charged my credit card without my authorization for their mistake. I will NEVER stay there again, even if they gave the rooms free... Manager, Ryan was rude and didn't help resolve issue. Don't give the hotel your credit card, they might charge you for fee's you didn't... More

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Phoenix, AZ
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Whenever I travel to Tucson, this is the place I stay. The rooms and service are great and there are so many excellent choices for dinner! It is a great place for individuals or conferences. While not in the downtown area of Tucson, it is close by and much better than anything I've ever found in downtown Tucson. I highly... More

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Scottsdale, Arizona, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Easy check in process and room was ready early. Clean rooms with great views of the mountains and /or golf course. Good variety of slot machines and table games. Only negative is they have very few beverage servers. I can't remember being asked if I needed a drink/water. Restaurant food is nothing special, but not horrible....

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Mesa, Arizona, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed two nights with another couple for a getaway weekend - it was a wonderful - staff was accommodating. Had fun in the casino and at the pool. Food was great and keep offering your specials please! It was great to be able to stay in a top notch hotel at a reduced, affordable rate. Thank you. We plan... More

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Austin, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed two nights and this was our second time back. Front desk service at check in was easy and quick. Valet service was fantastic and they remembered not just us but what luggage belonged to use including golf bags. Will return. Great job!

Was this review helpful? Yes 1
MVollmer, Manager at Casino Del Sol Resort, responded to this review

We are pleased you will be returning. Thank you for taking the time to write this wonderful review. More

SAN ANTONIO
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Wonderful customer service oriented staff with the exception of an encounter with staff at the back casino Starbucks. Isela Moreno was customer service perfection. The guys loved the resort golf course and raved about the customer service there at well. This was our second two night stay at the hotel and it was very enjoyable.

Was this review helpful? Yes
MVollmer, Manager at Casino Del Sol Resort, responded to this review

I am so pleased your party enjoyed our Sewailo Golf Club. We think it is a wonderful addition to our resort. I will definitely share your comment about Isela with her supervisor, and apologize for any inconvenience you may have experienced at the Starbucks Coffee shop. More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel staff were very accommodating. The food services/restaurant staff were the only negative as they do not seem very attentive, however the food in the Fiesta Buffet was amazing still. We will definitely be going back!

Was this review helpful? Yes
MVollmer, Manager at Casino Del Sol Resort, responded to this review

Thank you for taking the time to write this review. We are pleased you will be returning and look forward to your next stay with us. More

Phoenix, Arizona
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stood at the resort last weekend. Enjoyed our stay, especially the buffet and the pool area. However when we checked out, we left our bathing suits in our room. We called the resort the next day. To our surprise, housekeeping did have our suits - thanks Nadine! They were delivered to our house with no cost to us. We... More

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Azusa, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Paradise by any other name. The Tuscon temps were in the triple digits so the A/C in the room was set rather low. The room was very clean and modern. There is an in-room fridge hidden under the tv. Room service rates were reasonable and the food was very good. I'm not a gambler so I didn't spend any time... More

Was this review helpful? Yes 1
MVollmer, Manager at Casino Del Sol Resort, responded to this review

Thank you for this very kind review. I am pleased you enjoyed your stay with us. I appreciate your feedback about the gift shop and will share this with our gift shop Team Members. More

Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

In a nutshell - customer service. We arrived at 4:00 p.m. to check in for a 6:00 p.m. concert of which we had tickets. We were politely told there were no rooms available and they would contact us when one became available. I asked when that might be and was told 4:45. Ouch. So off we went, had an appetizer... More

Was this review helpful? Yes 1
MVollmer, Manager at Casino Del Sol Resort, responded to this review

Thank you for taking the time to write this review. You are correct, it does not matter whether you are local or not, our guests should have the feeling we want them to return, because we do. Please allow me to apologize for the late check-in, and know that I will share your comment with our front desk team members. More

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Additional Information about Casino Del Sol Resort

Address: 5655 W Valencia Rd, Tucson, AZ 85757
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casino Del Sol Resort 4*
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Also Known As:
Casino Del Sol Hotel Tucson

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