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All 127 Tucson hotels

Country Inn & Suites Tucson City Center

2.5 of 5 Hotel   |   705 North Freeway, Tucson, AZ 85745
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87%
Ranked #42 of 127 hotels in Tucson
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Jackie M Glendale, Arizona
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166 people have reviewed this hotel

Traveler rating
    92
    54
    11
    6
    3
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54
54
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Glendale, Arizona
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

This is my third time staying at this hotel. I've always been happy with full breakfast and variety and always have thought it's a good value for the price. However, I have to say my stay in August was somewhat disappointing. First of all we had requested a suite at time of booking early in January and when we arrived... More

Was this review helpful? Yes
Glendale, Arizona, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were pleasantly surprised upon entering the hotel for check in. Beautiful lobby with cold water bottles and fresh fruit offered for guests when you walk in. We had a nice conversation with the desk clerk with quick check in and she even allowed us to choose which floor we stayed on since it was slow. The hotel is very... More

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Benson AZ, United States
1 review
4 of 5 stars Reviewed 1 week ago

I would recomment this hotel to anyone looking for a clean, roomy, and well appointed room. I feel mit is a wonderful place to stay. The beds, bedding and bathroom supplies were all very nice. I was offered a full breakfast, which was well prepared and the attendant kept all breakfast items hot, fresh, and actractly presented. Hotel is close... More

Review collected in partnership with Country Inns & Suites By Carlson

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Kailua, Hawaii
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Based on the name of this hotel chain, I made the mistake of assuming that every room was a suite -- just like Embassy Suites. It's not the case. The "standard" rooms are no more special than any other lower-to-mid hotel.

Review collected in partnership with Country Inns & Suites By Carlson

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Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My sister and I stayed this past wkend and had a horrible experience. Awful customer service and most important BED BUGS! Chkd in Thurs nite and found a cockroach in the room..next morning my sister had a bug bite. Spoke to front desk and they said they wuld clean the room the next day (manager not avail) *no rooms available... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 2
210DavidP210, General Manager at Country Inn & Suites Tucson City Center, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued and we are highly concerned about the issue. We have contacted our service provider regarding this issue. They are working diligently to identify and resolve the problem. More

Pinetop-Lakeside, Arizona
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is nice and clean, I love the service. I really enjoyed their swimming pool. They have very good breakfast. Overall this hotel is excellent, my family really enjoyed being there. If I ever travel to Tucson this hotel will be my first choice.

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210DavidP210, General Manager at Country Inn & Suites Tucson City Center, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel pool & breakfast. We look forward to seeing you again on your next visit to sunny Tucson. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2014

Was by myself and felt very safe. Room clean; staff very friendly and helpful. In town for jury duty and will stay here again when come back in few weeks for work meeting. Researched the area before this trip because I know on this side of Tucson not many good places to stay-- very pleased with this hotel.

Was this review helpful? Yes 1
Phoenix, Arizona
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 1, 2014

My family and I stayed here for three nights toward the end of June. Front desk personnel was very kind and attentive. The suite we had was very clean, organized and comfortable. We had a living room area with couch, chair, desk and tv plus a separate bedroom with two queen beds. The bathroom was clean and bright and the... More

Was this review helpful? Yes 1
Albany, New York
1 review
2 of 5 stars Reviewed June 27, 2014

I was staying at this hotel from out of town on business. I was enjoying a peaceful breakfast with the friendly staff. One of the ladies left the room and the manager was there. I believe his name was Dave. When this employee returned less than a minute later this manager started screaming at her in front of all of... More

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210DavidP210, General Manager at Country Inn & Suites Tucson City Center, responded to this review

I apologize for your having witnessed this confrontation. After many years in the hotel business, you would think I would have learned not to recruit family members to help out during busy times. I assure you this was a "family" squabble, not an employer/employee matter. This is no excuse for your having witnessed this unprofessional display by myself. I will... More

Tampa, Florida
1 review
1 of 5 stars Reviewed June 27, 2014

The hotel was great however, I witnessed the manager screaming at an employee like a raving maniac. I was horrifed and felt so bad for her. Not sure what prompted the outrage but it was very unprofessional and left a lasting impression.

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CarlsonRezidor, Online Customer Support at Country Inn & Suites Tucson City Center, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best customer service. More

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Additional Information about Country Inn & Suites Tucson City Center

Address: 705 North Freeway, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Tucson City Center 2.5*
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Also Known As:
Country Inn & Suites Tucson City Hotel Tucson
Country Inn And Suites Tucson City Center

14 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
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Hotel Style
#41 Family Hotel in Tucson
Hotel Class
Number of rooms
79

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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