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Hampton Inn & Suites Tucson East / Williams Centre

#25 of 129 Hotels in Tucson
Certificate of Excellence
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251 South Wilmot Rd, Tucson, AZ 85710
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Hampton Inn & Suites Tucson East / Williams Centre
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Hampton Inn & Suites Tucson East / Williams Centre
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301 Reviews from our TripAdvisor Community

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Traveler rating
    172
    81
    31
    13
    4
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109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (73)
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    (82)
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There are newer reviews for Hampton Inn & Suites Tucson East / Williams Centre
See the most recent reviews
Crestview, United States
2 reviews
4 of 5 stars Reviewed February 23, 2015

This hotel is a great place to stay if you want that home away from home feel. The rooms are clean and cozy. The breakfast is excellent. I was very impressed with the service and the setup. My coworkers and I love this place.

Review collected in partnership with Hampton

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for review. I am happy to hear your room was clean and cozy. I greatly appreciate you adding your experience. I am glad that you enjoyed our hot breakfast. Hopefully we will see you again soon. Thank you again for the wonderful feedback! More 

Tampa
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
4 of 5 stars Reviewed February 22, 2015

Typical Hampton Inn. The staff was friendly and helpful. The room was moderately sized and clean. The breakfast was good with a lot of choices. The location is close to the mall which was nice for our granddaughter. We drove daily up to Mt. Lemmon for hiking which took about an hour. Close to Joe's Seafood restaurant.

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for staying with us while you were visiting Tucson. I am pleased to hear that the staff was helpful and that you enjoyed our hot breakfast. Next time you are in town we will love to have you stay with us again. Thank you for your comments, we appreciate the feedback! More 

Hahira
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 22, 2015

While there were some minor issues, the stay was great, and is an excellent location. Across the street from Park Place mall, and excellent eating establishment. Staff was friendly, and the room was up to the high standards of Hampton Inn.

Review collected in partnership with Hampton

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for the comments about your recent stay with us. I am happy to hear your room was comfortable. I am glad we made your trip convenient with our location! Thank you again, we appreciate the feedback! More 

Eastern WA
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed February 20, 2015

This hotel is a bit on the "run down" side. The closet door had fallen off and was never replaced. Not getting the upkeep it needs in general. Elevator was dirty. Near a hospital, so woke up to sirens a few times and roadway noise. Staff was pleasant. Didn't really feel the cost was justified.

Was this review helpful? Yes 1
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

I appreciate the review of your recent stay at our hotel. I'm sorry that the room condition was not perfect for you ; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 20, 2015

The staff at the Hampton inn was great, very customer service orientated. When I had a problem with my bill the manger Joel personally called me to help resolve the issue. Rooms are clean and overall property is very well kept. The only downside I saw was the breakfast bacon was a bit crunchier than I like but if that... More 

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for taking the time to post a review about your stay with us. I am pleased to hear you enjoyed the friendliness of our staff. We appreciate you recognizing Joe. He is a great asset to our team. Hopefully we will see you again soon. Thank you again for the wonderful feedback! More 

Arizona, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 19, 2015

The woman at the front desk when we checked in was very unfriendly, seemed overwhelmed with her job. The gentleman in charge of breakfast never spoke, never smiled, seems thoroughly miserable. This on top of peeling wallpaper, no frig or microwave in the room, only an outdoor pool, on top of being the most expensive Hampton we have stayed at.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for taking the time to review our property. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved... More 

Rio Rico, United States
1 review
4 of 5 stars Reviewed February 18, 2015

It is a very friendly family hotel stay, I recommend the location of the hotel if you are staying with children. The mall and a good amount of good restaurants are near. The staff is friendly and it is a well kept hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for taking the time to post a review about your stay with us. Thank you for the comments about your recent stay with us. I am pleased to hear you enjoyed the hospitality and friendliness of our staff. I am glad our location suited your needs. Thank you again, we appreciate the feedback! More 

Washington, DC
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 15, 2015

We like Hampton Inns because of their consistency and this property met that standard. Friendly staff, comfortable beds, clean room, and competitive price. Wouldn't hesitate to stay here again. We didn't use the pool or fitness center so can't comment on them.

Was this review helpful? Yes 1
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for review. I am happy to hear your room was clean and comfortable. I greatly appreciate you adding your experience. Hopefully we will see you again soon. Thank you again for the wonderful feedback! More 

Tucson, United States
1 review
5 of 5 stars Reviewed February 15, 2015

This was a last minute decision and the room was very comfortable as well as very quiet. The front desk staff were very helpful and friendly. The hotel was willing to hold our bags in the bag of the reception area for the day as we were going to be at the Tucson Gem and Mineral show and there was... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for review. I am happy to hear your room was spacious, clean, and comfortable. I greatly appreciate you adding your experience. We pride ourselves in our staff; I am glad they were friendly and helpful. Please let us know when you come back to the area, we would love to have you stay with us again. More 

Tucson, AZ, United States
1 review
3 of 5 stars Reviewed February 12, 2015

This particular hotel needs to do something about the smell on the floors. Other than that it is a pretty standard Hampton, meaning a decent clean hotel. The rate of $230.00/night was outrageous, but there was the Tucson Gem & Mineral show going on. I guess all the local hotels were gouging.

Review collected in partnership with Hampton

Was this review helpful? Yes
Tyrell J, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for the comments about your recent stay with us. I greatly appreciate you adding your experience. Your feedback helps us to keep improving; we continue to make changes to enhance the property. More 

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