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Hampton Inn & Suites Tucson East / Williams Centre

#24 of 131 Hotels in Tucson
Certificate of Excellence
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251 South Wilmot Rd, Tucson, AZ 85710
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Hampton Inn & Suites Tucson East \/ Williams Centre
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362 Reviews from our TripAdvisor Community

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Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 4 days ago NEW

This hotel is not operated by Hilton. Managed by Commonwealth Properties. Lack of concern by Hotel Managmement when bed bug was found in room 325. after sleeping in the room for 3 nights! NIGHTMARE!. Credited 3 nights out of 6. Currently working with Regional Mngr. on reimbursement of damaged personal property and home fumigation treatment. Still unresolved.

Review collected in partnership with Hampton

Helpful?
Thank KimG809
Hampton Tucson E, General Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for taking the time to complete a review. I have worked with you personally when you were a guest at the hotel. Once you notified us you saw a bug we called our pest control company to do a thorough inspection of the room. After a comprehensive inspection from professionals no bed bugs were found in the room.... More 

1 review
2 of 5 stars Reviewed 1 week ago

This Hampton Inn was below average compared to the Hampton Inns I've stayed. Rooms ok, but towels so rough and small. Sheets were wrinkled and looked like they had been slept in. The sofa bed for our third member of our group did not have any pillows and only one thin blanket. We called housekeeping to put new sheets on... More 

Review collected in partnership with Hampton

Helpful?
Thank marygS5314IG
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for your review. We appreciate your feedback and we apologize for the disappointment with your stay. We will be sure to take your comments under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again next time your in the area. More 

Port Angeles, Washington
1 review
3 of 5 stars Reviewed 1 week ago via mobile

All of the staff was great! My coworkers and I were enjoying the downstairs lobby, having some laughs! We asked about the cookies they make every day and the front desk said they could not make them because the oven was already shut off. We were bummed but accepted it. Willie made us cookies! It was an unexpected surprise and... More 

Helpful?
Thank tobeadtrueblue
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for the review and the kind words about Willie. I'm glad he was able to accommodate you with cookies so you all enjoy the rest of your night. He's been at this hotel since its opened and has been a great asset to the company. Thanks again and hope to see you all next time your in Tucson! More 

St. George
1 review
4 of 5 stars Reviewed 1 week ago

This hotel continues the tradition of clean rooms, adequate free breakfast, friendly employees, and a more home-like atmosphere. I have stayed at Hampton's Inns for many years and have been satisfied reqularly by each individual location. I believe the staff generally goes out of their way to make sure each guest receives the service they deserve and covet. The beds... More 

Review collected in partnership with Hampton

Helpful?
Thank Rocky N
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you so much for posting a positive review and feedback about the pastries, I'll look into getting a different brand and make sure we get fresh ones in. We're glad you enjoyed everything else with your stay here and we look forward to seeing you next time your in Tucson! More 

Alta Loma, United States
1 review
5 of 5 stars Reviewed 1 week ago

Every single staff person we came in contact with was pleasant and efficient. They have a great team at this location! Breakfast varied each morning which was nice. Food always was fresh. Rooms and facility was clean. Great location too.

Review collected in partnership with Hampton

Helpful?
Thank Susan R
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you so much for posting a positive review, We're glad you enjoyed your stay here. I agree we do have a great team and its always a pleasure working with everyone here. We look forward to seeing you next time your in Tucson! More 

Alamogordo, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff here ensured my 5 day stay was comfortable and convenient. My room did not have a refrigerator so manager had one delivered to my room in less than 15 minutes of notification. I also had an item fed ex'd to this location. When the package arrived, the Manager called my cellphone to advised me of its' arrival. The... More 

Review collected in partnership with Hampton

Helpful?
Thank Jerald W
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you so much for posting a positive review and the feedback, we do have a fridge and microwave in our studio suites. I'm glad I was able to have one available for you and the Fed Ex arrived the next day. Thanks again for the kind words about our staff here and look forward to seeing you again next... More 

Allison Park, Pennsylvania
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

The young man who checked us in has roots in our hometown and couldn't get enough 'talk' about our sports teams. He definitely made us feel at home during our stay. Most importantly, he was extremely competent at his job!

Helpful?
Thank Kwmpitt
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you for the kind words it was great meeting you also. We are glad you enjoyed your stay here, and look forward to seeing you again next time your down here... Go Steelers! More 

Laughlin, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I always stay here when in town feels like family Willie, Joe , Scott Terrell spelling name wrong sorry Gina always welcome me by name enjoy and always ask how family and I have been The happy hour is nice and enjoyable and service is always good and never no problems and always good to see the staff

Review collected in partnership with Hampton

Helpful?
Thank Donna M
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Donna it is always good to see you also when you are down here. Thank you for your loyalty and we look forward seeing you again in March. More 

Harlan, Iowa
1 review
5 of 5 stars Reviewed 2 weeks ago

You will not be disappointed in your stay at this motel. Large rooms and bathrooms, comfortable beds, very clean throughout the motel. Absolutely excellent service. Great, great breakfast, there is something for everyone and plenty of seating. Good location to have easy access to the city attractions and businesses. You have an exercise room, nice laundry facilities and outdoor pool.

Review collected in partnership with Hampton

Helpful?
Thank Vickie P
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you so much for posting a positive review, We're glad you enjoyed your stay and all the amenities we offer here. We look forward to seeing you next time your in Tucson! More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I have not stayed at a Hampton Inn & Suites before thinking it would be too expensive. This location was closest to my work obligation so I gave it a try. I was extremely pleased with the staff, the room, the cleanliness and the rates. I would definitely recommend this hotel.

Review collected in partnership with Hampton

Helpful?
Thank Tammra Lynn M
Hampton Tucson E, Front Office Manager at Hampton Inn & Suites Tucson East / Williams Centre, responded to this review

Thank you so much for posting a positive review, We're glad you enjoyed your stay here. We look forward to seeing you next time your in Tucson! More 

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