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Providence

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The Westin Providence


Hotel class 4.0 of 5
One West Exchange Street, Providence, RI 02903
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Reviews you can trust

60% Recommend
3.5 of 5 stars 156 reviews
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By trip type
All (156)
[ Date ] [ Rating ]
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1 of 5 stars
carolthesarge   2 contributions
new jersey
Dec 11, 2009 | Trip type: Business

Checked in on 11/18 to find computer system down. Had to wait more than 1 hour in lobby before anything could be done. Would have been complete mayhem if someone had not suggested to the front desk staff to start a manual priority list so when the time came, people could be served in a timely manner. When we finally... more

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5 of 5 stars
actisup   40 contributions
London, United Kingdom
Dec 4, 2009 | Trip type: Business

Stayed for almost a week while performing concerts in the area. It;'s an excellent hotel, with very comfortable rooms and located close to most things in town. Like many Westins it is attached to a large shopping mall. The gym is an excellent facility, but the swimming pool is over-chlorinated. I'd happily stay here again. more

Management response from
MBrownProvidence, manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I will use your comments with our team to train and improve on our...

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4 of 5 stars
a05404   2 contributions
USA
Dec 2, 2009 | Trip type: Family

Very nice hotel. Great location and pool. Had an issue with air conditioner and made the operations manager aware. The manager was very professional and corrected the issue in a timely and fair manner. I highly recommend this hotel. more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...

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5 of 5 stars
IpekB   1 contribution
Nov 30, 2009 | Trip type: Business, Solo travel

The Westin providence showed the great hospitality and comfort during my stay in Providence. Clean, quiet hotel, good location as it is literally connected to the shopping mall. more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...

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4 of 5 stars
travelingman826   4 contributions
NewHampshire
Nov 9, 2009 | Trip type: Couples

We spent Saturday night at the Westin this past weekend. The hotel is located with a covered walkway to the adjacent Mall if you are looking to shop. The front desk is well staffed with a knowledgable team able to handle most requests and provide information. I was fortunate to have Nathan check us in. He is a great asset... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction and on Nathan's service. I will use your comments with our team to train...

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4 of 5 stars
KansasCityGuy   16 contributions
Leawood, Kansas
Nov 8, 2009 | Trip type: Business

Great hotel in terms of comfort and amenities. Would have liked to have cheaper parking ($26/night for valet, $18 self park), and a better room service menu (VERY weak--only late night burgers and sandwiches...no entrees). Great location to shopping and restaurants...will stay again. more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. We have recently replaced our Room Service menus and hope that you will enjoy...

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4 of 5 stars
tomcat408   5 contributions
alabama
Oct 22, 2009 | Trip type: Business

The Westin is located next door to and connected with the Providence Convention Center and Providence Place Mall. The location downtown is within easy walking distance of numerous restaurants, the river area, the Dunkin' Donuts Center (concerts and ball games) and Federal Hill which has some of the best Italian restaurants anywhere. Try the nearby Capital Grille, an excellent restaurant,... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I agree WiFi is important these and we do provide complimentary in the restaurants...

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3 of 5 stars
tman_956   1 contribution
Boston, MA
Oct 20, 2009 | Trip type: Couples

We purchased a Heavenly Getaway And Escape Pkg for a romantic getaway overnight. We were to have received an in-room breakfast in the morning. We checked with the front desk the night before to make sure that we could get our breakfast order in. We made our order and placed it on the door by 11:30pm. The next morning we... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I will use your comments with our team to train and improve service and...

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4 of 5 stars
natbro   30 contributions
Washington DC, District of Columbia
Oct 18, 2009 | Trip type: Couples

We were in this hotel for only about 12 hrs; we didn't check in until 9pm on a Saturday night. The front desk kindly asked if we wanted a high or low floor; we opted for high. Our room was in the West Tower (1808). Frankly, I was a worried about this hotel after reading some of the recent reviews... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I will use your comments with our team to train and improve on our...

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4 of 5 stars
stonek   1 contribution
stonek
Oct 13, 2009 | Trip type: Couples

Very nice rooms, giant hotel in a central location. You have to pay $18 for parking or park at a meter on the street which isn't great. You can get it cheap on priceline.com more

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The Westin Providence Also Known As

  • Westin Providence
  • Providence Westin
Address: One West Exchange Street, Providence, RI 02903
Providence Hotels The Westin Providence
3.5/5.0
156