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The Westin Providence


Hotel class 4.0 of 5
One West Exchange Street, Providence, RI 02903
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Reviews you can trust

59% Recommend
3.5 of 5 stars 151 reviews
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By trip type
All (151)
[ Date ] [ Rating ]
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4 of 5 stars
KansasCityGuy   15 contributions
Leawood, Kansas
Nov 8, 2009 | Trip type: Business New

Great hotel in terms of comfort and amenities. Would have liked to have cheaper parking ($26/night for valet, $18 self park), and a better room service menu (VERY weak--only late night burgers and sandwiches...no entrees). Great location to shopping and restaurants...will stay again. more

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4 of 5 stars
tomcat408   5 contributions
alabama
Oct 22, 2009 | Trip type: Business

The Westin is located next door to and connected with the Providence Convention Center and Providence Place Mall. The location downtown is within easy walking distance of numerous restaurants, the river area, the Dunkin' Donuts Center (concerts and ball games) and Federal Hill which has some of the best Italian restaurants anywhere. Try the nearby Capital Grille, an excellent restaurant,... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I agree WiFi is important these and we do provide complimentary in the restaurants...

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3 of 5 stars
tman_956   1 contribution
Boston, MA
Oct 20, 2009 | Trip type: Couples

We purchased a Heavenly Getaway And Escape Pkg for a romantic getaway overnight. We were to have received an in-room breakfast in the morning. We checked with the front desk the night before to make sure that we could get our breakfast order in. We made our order and placed it on the door by 11:30pm. The next morning we... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I will use your comments with our team to train and improve service and...

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4 of 5 stars
natbro   24 contributions
Washington DC, District of Columbia
Oct 18, 2009 | Trip type: Couples

We were in this hotel for only about 12 hrs; we didn't check in until 9pm on a Saturday night. The front desk kindly asked if we wanted a high or low floor; we opted for high. Our room was in the West Tower (1808). Frankly, I was a worried about this hotel after reading some of the recent reviews... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I will use your comments with our team to train and improve on our...

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4 of 5 stars
stonek   1 contribution
stonek
Oct 13, 2009 | Trip type: Couples

Very nice rooms, giant hotel in a central location. You have to pay $18 for parking or park at a meter on the street which isn't great. You can get it cheap on priceline.com more

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4 of 5 stars
kktraveler   49 contributions
Glastonbury,CT
Oct 11, 2009 | Trip type: Family

We ( my husband,myself daughter and friend, in their 20s) booked this hotel for the Waterfire on Columbus weekend. Providence was packed with several other events as well including the Jackolantern Spectacular at Roger Williams Park zoo ...EXCELLENT! We planned to do both activites. I was concerned about all the negative reviews that had been written recently about this hotel... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...

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4 of 5 stars
bellefontebob   4 contributions
bellefonte, pa
Oct 5, 2009 | Trip type: Business

I had my doubts about this hotell due to the negatives on this site but our stay there was wonderful. The room was clean, spacious and had a nice view. My wife's biggest hotel fear is a gross bathroom but this was clean and looked brand new. Check in was a breeze, when I mentioned we were told we were... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...

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4 of 5 stars
Hobiz2   9 contributions
California
Sep 30, 2009 | Trip type: Couples

Beautiful hotel..new..great location. Good deal(110) Was dismayed that both the toilet paper holder and seat were broken/out of allignment. The maid simply put the TP on top of the toilet. With this attention to detail, one has to question the amount of attention that went into cleaning the space. Also, the hotel does not have a kiosk to print airline... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I will use your comments with our team to train and improve on our...

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4 of 5 stars
sstupar   1 contribution
Rockville, MD
Sep 29, 2009 | Trip type: Business, Solo travel

I stay at this hotel quite often and have never had the experiences that many on this site report. The West Tower, the older tower does need some renovations, which I understand are currently ongoing (i.e. new carpets, new plasma TVs, etc.). The few times that I have had an issue (an airconditioner not working) the front desk staff has... more

Management response from
MBrownProvidence, Manager

As always I appreciate your comments and insight on how we can improve. I especially appreciate the recognition that you provide to our associates. Mark Brown General Manager

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4 of 5 stars
cllg012   2 contributions
boston
Sep 22, 2009 | Trip type: Couples

I would like to start by saying that I am a compulsive planner - I almost always read every Tripadvisor review of a hotel before booking. In this case, my husband and I were looking to spend one night to see the waterfires in Providence. Therefore, my main concern for this trip was location. This hotel definitely had one of... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. When next you visit us we will have completed renovations that will include LCD...

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The Westin Providence Also Known As

  • Westin Providence
  • Providence Westin
Address: One West Exchange Street, Providence, RI 02903
Providence Hotels The Westin Providence
3.5/5.0
151