We recently stayed at The Westin in downtown Providence and had a horrible experience. I travel a lot for business -- both domestic and international -- and I have never seen a hotel room as dilapidated as our room at The Westin. There was a good amount of BLOOD SPATTER on the walls in the bathroom and there were a... more

We stayed at the Westin over July 4th weekend and had a great time. We enjoyed the hotel being connected to the Providence Place mall via the skywalk. We also took advantage of Flemming's Steakhouse being right there and had a fabulous dinner (You must get Flemming's potatoes when you go!) Staff was friendly and helpful and the room was... more

I stayed there on June 20th to celebrate Father's Day with my wife and her father. I arrived in my room and noticed that there was a stain on my sheets. As such, I called the front desk and requested that maid service come up to replace the sheets. A maid came up, but instead of replacing our sheets, she... more

I arrived at the hotel without a reservation. The desk clerk was friendly and put me at ease by saying that a room is available with a great view of Providence. Price was right and the staff was professional. more

I booked a room at the Westin Providence as a surprise anniversary getaway weekend for my wife. Everything about our stay was outstanding from the greeting at the front door from the valet staff to the time we departed the next day. The front desk and room service staff were very helpful and accommodating, and the food was excellent. We... more

I travel every week on business and although I typically stay at a Hilton property, I decided to stay here after a previous good experience (pleasure trip, friends' wedding). Oh my! The first room I had smelled like a dirty ash tray. The housekeeper (who was very kind and accommodating) sprayed some air freshner around with no improvement. Also....moldy bathroom... more

This outwardly lovely hotel in Providence is so badly managed that it boggles the mind. My hotel door wouldn't open because the key recognition device battery was run down, then they couldn't find the recharger, and had to break into the room. Then, the mini bar was only 1/3 stocked, and they tried to charge me for the things that... more

The Westin's downtown location is fantastic. It has a walkway to the mall and is convenient to all that downtown Providence has to offer. That is really the only good thing I can say about it. It was dirty and poorly maintained. There was mold growing in our shower, stains all over the rugs in our room and throughout the... more

We decided to attend a play, shop and explore a city close enough for us all to meet for our annual "girls night out". Our dream of being in the heart of the city with lots do to, all in easy walking distance and treated grandly was created by the Westin Hotel and staff. From the minute we got there... more