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Omni Providence Hotel

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1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
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Omni Providence Hotel
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1,338 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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New Jersey
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have stayed he several times in the past three years and found it a comfortable and reliable choice. Nothing fancy about the rooms, but they are well equipped, clean and perfectly functional. The staff is helpful and there are two on property restaurants of note: Fleming's Steakhouse and an upscale Italian which also serves a nice breakfast. Serviceable and... More 

Was this review helpful? Yes
Boston, Massachusetts
2 reviews
3 of 5 stars Reviewed yesterday NEW

I wanted to love this hotel. It is beautiful, in a good location, lots of amenities. It sounds perfect! However, my experience with the service and the room was mediocre and a bit frustrating. I booked through a third-party site, and was assigned to a double room. When I checked in, the associate at the desk gave me the keys... More 

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

I am sorry to hear that there was confusion regarding the room type configurations and level of service provided by the staff. We have reviewed your comments with the team and will address accordingly. Thanks for providing us with your feedback. More 

Wayne, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Checked into the Omni Providence on the afternoon of Monday, July 20th after an unexpectedly grueling three days of business in New Hampshire and felt the stress melt away. Other than a few minor hiccups, the two night stay was a real pleasure. Check-in was seamless and our room was impeccable. Having read previous reviews, I was prepared for a... More 

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

It is such a pleasure reviewing your comments and feedback from your recent visit. Cleanliness and friendliness is our number one goal and it is rewarding when we achieve that goal. Your comments have been shared with our team and Jennifer and Sandra will be very happy to read of your experience. We look forward to serving you again. More 

Leesburg, Virginia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Could not beat the location of this hotel - within walking distance to just about everything Federal Hill, Downtown/Brown, River walk (connected to main mall -Nordstroms... and to Capital thru mall) Rooms were super comfortable with goose down pillows, comforters - robes, coffee makers, water provided as well. Great service all around. The only issues with this property are outdated... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thank you for your feedback, your comments have been shared with our team. We are pleased to hear that you had a great time in Providence and look forward to your return. More 

United States
2 of 5 stars Reviewed yesterday NEW

I thought this hotel would be nice, as Omni properties usually are, but spending two nights here was the worst part of a recent trip to Providence. The fire department call button was set off in one of the elevators on Sunday morning, right around the time that guests were trying to check out. No one could go up or... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

We are so sorry to hear of the disappointing experience you had while staying at our hotel. This type of experience is definitely the exception and not the rule. We wish you would have contacted us sooner regarding your issues mentioned. For the safety of our guests and associates, when an alarm goes off, the elevators are inoperable. We want... More 

Mashpee, Massachusetts
Level Contributor
16 reviews
5 of 5 stars Reviewed 2 days ago NEW

Have stayed several times for weekend getaways and have always had a very pleasant experience every time, staff is very accommodating with every wish, hotel is ideally located for any function or activity in the city and many restaurants, easy access to highway and easy to access will continue to stay on our frequent trips to the city

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Your comments and feedback are what we strive for at the Omni Providence, so thank you. We make it our goal to provide great service that keeps you coming back. We look forward to your return on your next weekend getaway. More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel was on Hotel.com and it was a wonderful find. Beautifully decorated with friendly valet service. Walking distance to Federal Hill and other great places like the Firewater display.Rooms had the fluffy white bedding you know you love in a hotel, and everything you need for amenities are provided including a safe and decent sized fridge.

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thank you for the wonderful comments about our hotel. We are glad you enjoyed your stay with us and the Providence area attractions and restaurants. We hope to see you again. More 

springfield, United States
4 of 5 stars Reviewed 2 days ago NEW

Check in was quick and easy. Loved that I was given a room on the top floor without asking. My room was spacious and very clean. Fridge in the room was nice to chill the bottled waters that were replaced daily (as well as other beverages!). Appreciated the bright lighting in the bathroom. Just wish the mattress was more comfortable;... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor. We appreciate all of your comments. We are sorry to hear of the uncomfortable nights sleep you had and hope that you enjoyed the rest of your stay otherwise. More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed many times and the service and standard is consistently good and improving, whilst the room rates have stayed the same. Staff are very friendly and aim to ensure your stay is stress free. The select guess membership opens a whole avenue of additional benefits during your stay

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

We appreciate your feedback and are pleased that you are enjoying the benefits of our Select Guest loyalty program. It is great knowing that we have provided you with good, clean and consistant service throughout your visits at our hotel. Thanks so much! More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Nice modern room that was clean. Excellent view over the city if you get a room on the higher floors. Central location. Only negative comment would be of the pool. Quite small, especially for what I expected for the size of the hotel. Hot tub was closed. Easy access to mall on other side of street via walkway. Don't make... More 

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thanks so much for the feedback regarding your stay with us. We are glad to read of your nice experience at our hotel and hope you will return in the future. More 

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