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Omni Providence Hotel

4.0 of 5
1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
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Omni Providence Hotel
Ranked #8 of 12 hotels in Providence
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70 reviews from our community

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    25
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    3
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Date Rating
Southington, Connecticut
1 review
1 of 5 stars Reviewed May 17, 2013 NEW

Booked this hotel in conjunction with a conference I was attending. Upon checking in, found the thermostat was not functioning. When I tried to call the front desk, discovered the phone did not work. The phone was replaced with a working phone, but the thermostat never functioned correctly for my entire stay. First night found pubic hairs in my bed... More

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Colonie, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 13, 2013 NEW

We were in town for a convention, this hotel was on the list of places to stay. Check-in was fast, wait for elevator was not. We were on the 23rd floor and it was a very long wait! Room was nice, bed sheet had a stain, we placed it on the floor. Bathroom was clean, should install a fan for... More

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PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review
May 17, 2013

Thank you for taking the time to review your experience at our hotel on TripAdvisor. It was disappointing for us to read that your stay at the Omni Providence did not meet your expectations. We have are addressing your concerns and comments. A full property renovation is set to begin in early 2014. Thank you again for your feedback and... More

Hong Kong
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
150 helpful votes 150 helpful votes
1 of 5 stars Reviewed May 12, 2013 NEW

I arrived at the hotel after a long trip to find the hotel gym shuts at 7 PM on Sundays. When I inquired as to the availibility of other gyms that would be open, I was transferred to the Biltmore which kindly advised me that they have 24 hour gym acccess but only for guests. When I called back to... More

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PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review
May 14, 2013

Thank you for reviewing your experience at our hotel at TripAdvisor. We are disappointed to read about the miscommunication at the Front Desk regarding the Fitness Center. If you return please let us know if you have any concerns so that we may immediately address them. Thank you again for your feedback and we hope for a future opportunity to... More

Travelers are raving about these Providence hotels

Boston
Top Contributor
78 reviews 78 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 12, 2013 NEW via mobile

We stayed here recently in a bloc of rooms reserved for a family funeral weekend. The location is excellent, as is the professionalism and friendliness of the staff. We had a corner room that was spacious and very comfortable. The bathroom was fine, and I was pleased to note that in the tub shower there was a discrete hold bar... More

Was this review helpful? Yes 1
See 2 more reviews by jop2map for Providence
Louisville, Kentucky
Top Contributor
73 reviews 73 reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 10, 2013

The hotel in itself is a very nice place. Decent accommodations for the price/location and friendly service. However, every night in our room there was a constant "noise" (almost a drumming sound) that reverberated through the bed that made it difficult to sleep. I was there over a week on business and the noise was there all week long. Hotel... More

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See 5 more reviews by Jerry N for Providence
PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review
May 13, 2013

Thank you for reviewing your experience at our hotel at TripAdvisor. It was disappointing for us to read that your stay at the Omni Providence did not meet your expectations. If you return please let us know if you have any concerns so that we may immediately address them. Thank you again for your feedback and we hope for a... More

Waltham, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

This hotel exceeded my expectations by leaps and bounds. I can't speak highly enough of the quality, location, excellence of the staff, excellence of the accomodations. When a valuable item was left behind in our room, the loss prevention department went above and beyond the call of duty to locate the item and return it to us. I am looking... More

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PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review
May 8, 2013

We are glad you enjoyed your stay at the Omni Providence and found the location convenient. Thank you for reviewing our property on TripAdvisor and we look forward to welcoming you back. More

Bedford, New Hampshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2013

The is a great place to stay in downtown Providence. It is directly connected to the Dunkin Donuts Area, the Conference Center and the expansive Providence Place Mall! There are lots of restaurants within walking distance and the hotel is close to the rive for Water-Fire. The rooms were larger than I expected with very comfortable beds. Only negative was... More

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Manchester, New Hampshire
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 7, 2013

The Omni Providence is connected to the Providence Place Mall and across the street from the "Riverwalk" area. The location is excellent if you're there for an event at the Dunkin' Donuts Center or to participate in one of the Riverwalk events. Also great if you're into shopping - lots of shops and restaurants to choose from and they're all... More

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Vermont
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 2, 2013

I stayed at this hotel, as a Westin, in October, and returned to its new incarnation as an Omni in May. As Westin, it was great. As Omni, even better. Here's why: As we all know, most upper level hotels can kill you with internet and meal charges. Upon registering, the accommodating and friendly clerk advised me of the Omni... More

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Worcester, Massachusetts
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2013

I had a great stay at this hotel. I signed up for their loyalty points before my stay. I put down a quiet corner room as my preferred room and that's exactly what I got. My room was a premier executive room which included free morning beverage service and free wifi. The room was extremely clean was very spacious. The... More

Was this review helpful? Yes 1
PRVOMNIMANAGER, Manager at Omni Providence Hotel, responded to this review
May 9, 2013

We are delighted that you enjoyed your stay at the Omni Providence. Thank you for taking the time to recommend us on TripAdvisor. More

 
 
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Additional Information about Omni Providence Hotel

Also Known As:
The Westin Providence Hotel Providence
The Westin Providence Hotel
Westin Providence
Providence Westin
Address: 1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
Phone Number:
Region: United States > Rhode Island > Providence
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Providence
#6 Family Hotels in Providence
#7 Business Hotels in Providence
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Omni Providence Hotel
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