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Omni Providence Hotel

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1 West Exchange Street, Providence, RI 02903 (Formerly The Westin Providence)
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Omni Providence Hotel
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1,345 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beirut, Lebanon
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed there for a week and the staff were very helpful. The hotel was well equipped for the conference as well. The room was great and spacious. The hotel is linked to the mall and to cvs which was convenient when it was raining. There was a shuttle from the airport but it only operated from 12 noon on... More 

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Blue Point, New York
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed with my husband while he was on business, we added a night for a getaway. Convenient location for walking to RISD, Brown U and restaurants. Concierge was very helpful with maps, ideas for dining and sights to see. Restaurants were very close (Capitol Grill) and the choices on the property were very convenient. We had a great meal in... More 

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5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Omni for three nights while my girls attended a dance competition. Talk about convenience! It was directly attached to the parking garage, convention center AND Providence Place Mall. It also was in walking distance to other attractions, and the hotel itself was lovely. The staff was genuinely friendly and helpful and my king suite was really... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thank you for giving us your feedback on TripAdvisor, we appreciate the great comments. We are pleased to hear that the hotel provided you and your family with top notch, convenient accommodations. We hope your girls placed well in the competition and looking forward to your return. More 

Gatesville, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

I can not say enough positive things about this hotel! The service, the food, the city...All wonderful! I attended a conference and found the staff of the hotel very helpful and courteous. I did not meet ONE person from the time I got out of my cab until I left for the airport that was not helpful. I will go... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thank you so much for the wonderful comments about our staff and hotel. We love reading about the awesome experiences our guests have while staying with us. We hope to see you again. More 

3 of 5 stars Reviewed 4 days ago NEW

Charging $30/day for parking and internet added expense and was inconvenient. The pool was tiny and not open for use. The spa were not available for use. Business office printer was not functional. The elevators were ridiculous. There was no way to even sharpen a pencil at the front desk. Even though I attend NPACE conferences annually, next time I... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

Thank you for providing us with your feedback from your stay. We are so sorry to hear of all the issues you experienced. We have shared your comments with our team for review. Have a great day. More 

West Haven, Connecticut
Level Contributor
146 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were lucky enough to stay at this hotel last weekend. I hadn't been here since it became the Omni. It was an excellent choice and with a few modifications, could be great. Location: In the heart of downtown Providence. Connected via walkway with a mall. Across from the convention center. Parking: We used valet, but self-park is also available.... More 

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

We are so delighted to read of all the great comments from your review. Your comments have been shared with our team. We make great efforts to provide excellent service to all of our guests and are thrilled to read of our individual successes. We look forward to providing that same great service again to you in the future, take... More 

West Hartford, United States
2 of 5 stars Reviewed 6 days ago NEW

The room smelled like it had not been cleaned from the last guests and the bed sheets were dirty and smelled terrible. Ate room service from Centro and the food was cold and extremely disappointing. My husband took a video of the dust on top of the bedhead, that's how visible it was. The bathroom was bright and clean but... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

We are so sorry to hear of the housekeeping and late check out issues you experienced while stayting at our hotel. We have addressed your comments and concerns with the appropriate departments so this doesn't happen again in the future. More 

New Jersey
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We have stayed he several times in the past three years and found it a comfortable and reliable choice. Nothing fancy about the rooms, but they are well equipped, clean and perfectly functional. The staff is helpful and there are two on property restaurants of note: Fleming's Steakhouse and an upscale Italian which also serves a nice breakfast. Serviceable and... More 

Was this review helpful? Yes 1
Caleb F, Manager at Omni Providence Hotel, responded to this review

We are pleased you enjoyed your stay and hope you come back to see us again. More 

Boston, Massachusetts
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

I wanted to love this hotel. It is beautiful, in a good location, lots of amenities. It sounds perfect! However, my experience with the service and the room was mediocre and a bit frustrating. I booked through a third-party site, and was assigned to a double room. When I checked in, the associate at the desk gave me the keys... More 

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

I am sorry to hear that there was confusion regarding the room type configurations and level of service provided by the staff. We have reviewed your comments with the team and will address accordingly. Thanks for providing us with your feedback. More 

Wayne, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Checked into the Omni Providence on the afternoon of Monday, July 20th after an unexpectedly grueling three days of business in New Hampshire and felt the stress melt away. Other than a few minor hiccups, the two night stay was a real pleasure. Check-in was seamless and our room was impeccable. Having read previous reviews, I was prepared for a... More 

Was this review helpful? Yes
Caleb F, Manager at Omni Providence Hotel, responded to this review

It is such a pleasure reviewing your comments and feedback from your recent visit. Cleanliness and friendliness is our number one goal and it is rewarding when we achieve that goal. Your comments have been shared with our team and Jennifer and Sandra will be very happy to read of your experience. We look forward to serving you again. More 

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