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Hilton Providence

Certificate of Excellence
GreenLeadersSilver level
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21 Atwells Avenue, Providence, RI 02903
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695 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Only stayed for one night but had a very pleasant stay in good central location in Providence close to pubs, bars and restaurants. We got a friendly welcome and room was clean and spacious with coffee maker and wifi. Only complaint was the unavoidable and expensive $25 Parking fee.

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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

From the moment we walked in the Hilton Providence to the moment we left the service was wonderful. It is obvious that management has worked hard to trained every employee. The young lady who checked us in was helpful answering questions and took her time to ensure we had every thing we needed. The service at breakfast was the best... More 

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DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for sharing your experience! We are so glad to hear that Terry and Jonah made your experience memorable. We are pleased that you were able to take advantage of our convenient location, and we hope to see you again soon! More 

Abingdon, Maryland
Level Contributor
192 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I checked into this property for three nights. The hotel offers valet and self-parking for $28.00 and $25.00/night respectively. Although I chose self-parking, the valet team was very helpful with directions, restaurant recommendations, luggage, etc. I’d like to especially recognize Kat and Kara for being so helpful. The staff at Shula’s was also great each morning at breakfast. My 8th... More 

Was this review helpful? Yes
DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for such a wonderful review. Service is one of our top priorities and we are so glad to hear that we delivered on our high standard. We hope to be able to host you again! More 

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I visited Providence, RI for one week. Every morning Nick greeted me with a smile, exceptional service and provided me with information about the city. One day it was raining. He got me an umbrella so I wouldn't get wet leaving the hotel! I will return to Providence and the Hilton Hotel because Nick made me feel right at home.

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DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for sharing! We are so delighted to hear that Nick made your stay with us a memorable one. We hope to be able to host you again soon! More 

Boston, United States
4 of 5 stars Reviewed 4 days ago NEW

My family really enjoyed our stay. The location is walking distance to many attractions, such as the mall and the Dunkin' Donut Center. The staff is friendly and helpful. But you have to pay to park your car.

Review collected in partnership with Hilton Hotels & Resorts

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DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for sharing your experience. We are glad that you were able to take advantage of our convenient location! More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Recently stayed at hilton and Nick was awesome. He was pleasant and took time to let me know about the best places to go in Providence, where to eat and where the best night life is!! Thanks so much Nick looking forward to seeing you again soon!'

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DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for kind words about Nick! He is a great asset to our team and we are glad to hear that he made your stay memorable. More 

Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Good location, a bit shabby inside, television stations did not work for some reason, pool was awfully cold. Upside? Waiters/waitresses at restaurant were really amazing and the chocolate chip pancakes maybe the best ever.

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DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for sharing your experience. We apologize that you experienced inconvenience with the TVs and pool. We want you to know that your experience with the exception rather than the rule. We hope to have the opportunity to host you again. We appreciate your loyalty and are sorry that the pool and TVs was not as expected. More 

5 of 5 stars Reviewed 1 week ago

From the moment I arrived to the hotel to the moment I checked out I was taken care of. From the fine valet gentlemen greeting me at the door to my Miss Ana at the parking desk. I did not have a car in the garage but Ana was amazing to me the entire week. She treated me so nicely... More 

Was this review helpful? Yes
DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for such a great review! Service is one of our top priorities and we are glad to hear that our staff exceeded your expectations! More 

Bedford, United Kingdom
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on business on numerous occasions and it always delivers. This isn't luxury but it has all the facilities you require, helpful staff and great breakfast! Great location so you can walk out to restaurants and bars nearby and 5 minutes drive from the train station which has a direct service to New York. I... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
DouglasKoenig, General Manager at Hilton Providence, responded to this review

Thank you for sharing your experience. We are glad to hear that you were able to take advantage of the many things that our hotel and location has to offer. We hope to see you again soon! More 

Clifton Park, United States
1 review
3 of 5 stars Reviewed 1 week ago

Lovely location and close to many good restaurants and other outside amenities but when you have no desk in your room for 3 days on a business trip and very minimal AC in your room you can get a bit cranky. Not the typical Hilton experience

Review collected in partnership with Hilton Hotels & Resorts

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