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All 12 Providence hotels »

Hilton Providence

3.5 of 5
21 Atwells Ave, Providence, RI 02903 (Formerly Providence Plaza Hotel)
Hotel amenities
Ranked #8 of 12 hotels in Providence
3.5 of 5 stars 171 Reviews
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171 reviews from our community

What travelers say about this hotel
  • Federal Hill(7)
  • Dunkin Donuts Center(5)
  • Front desk staff(4)
  • Very clean(4)
  • Holiday inn(3)
  • Good location(3)
  • Valet parking(3)
Traveler rating
    37
    57
    40
    25
    12
Only show reviews for Family (24) | Couples (52) | Business (47)
Date Rating
MattArmb9
Raleigh, North Carolina
Senior Contributor
31 reviews
6 helpful votes
3 of 5 stars Reviewed February 9, 2012 NEW

Not a bad hotel. Located well in downtown Providence. Dunkin Donuts center is attached. Has a nice Shulas for a restaurant. Problems come more from the age of the property. Elevators felt really old. No hot water in the morning for the business associate I was traveling with. Mine was luke warm so I guess I should be pleased. Rooms... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
February 11, 2012

Thank you for taking the time to write a review. We appreciate your kind comment regarding our staff. The location of the Hilton Providence is ideal fo both the business and leisure traveler. As you mentioned, the Dunkin Donuts center is next to the hotel, and Federal Hill is just a few steps away! The hotel parkign rates our one... More

LACat
Los Angeles
Contributor
11 reviews
21 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW

I was in town for meetings and the company put me up at this hotel. The location is excellent-practically next to the Dunkin Donuts Center and walking distance to Trinity Rep. Rooms are spacious and bathrooms are clean and up-to-date w/granite counters, rain shower head and two kinds of soap. My room had a large desk and plenty of outlets... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
February 11, 2012

We are pleased to hear that our staff made your stay an enjoyable experience. We make all requests large or small a priority. Our Concierge staff is one of the best in the City as they are familiar with everything DT Providence has to offer. We are glad that you were able to take advantage of all the hotel had... More

DK N
New York City, New York
1 review
5 of 5 stars Reviewed January 16, 2012

Just spent the weekend in Providence with my boyfriend to see the Jeff Dunham show. And I am so glad we chose this hotel; they really make you want for nothing. The hotel was very nice and clean, and so was our room; bed was made everyday and got fresh new towels everyday and when you ask for something you... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

Thank you for taking the time to write about your recent experience. We are pleased to hear that you were able to enjoy both the Hilton Providence and Shulas 347. We have shared your comments with Nick and the entire staff. We look forward to your return to Providence, and hosting you once again! More

Donovan541
Boston
Reviewer
4 reviews
10 helpful votes
3 of 5 stars Reviewed January 5, 2012
2
people found this review helpful

We stayed there Christmas night. The hotel and room were fine. We purchased this through priceline and thanks to trip advisor, we knew there was a parking fee. I was hoping to get a different hotel. The restaurant ...Shula's looked pretty nice, but we had had a large supper and just were ready to crash. Again the room was fine...just... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

As you stated, there is a $21 charge per night to use the adjacent parking garage. We are fortunate to have a parking gargage adjacent to the hotel that also has one of, if not the lowest, overnight rates in DT Providence. Our DT location, within walking distance of Federal Hill, adjacent to the Dunkin Donuts Center, and one block... More

Jerry H
Louisville, Kentucky
Senior Contributor
34 reviews
19 helpful votes
4 of 5 stars Reviewed December 31, 2011
1
person found this review helpful

Stayed here over the Christmas Holiday 2011 and had a great stay. The property is very centrally located and was close to everything. Well it is Rhode Island so that is not very hard. BUT all kidding aside it is a nice property with a great staff. Staying anywhere over a Christmas can be a challenge and these guys did... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

Thank you for allowing us the opportunity to host you over the Holiday season. I am glad to hear that the staff exceeded your expectations. Although there are many restaruants within walking distance, the majority of them are closed on the Christmas holiday. Shulas 347 is one of just a couple restaruants that remains open on the holiday. We do... More

Blackdog2Go
Burlington, Vermont
Senior Reviewer
7 reviews
1 helpful vote
4 of 5 stars Reviewed December 27, 2011

We had a double on the fourth floor. Not bad. Rooms were well-appointed. Wall acoustical rating a bit on the light side; we could hear a family next door very clearly. Slight smell of some scent covering up a previous smoker. Beds were a bit saggy; my wife and I struggled with sliding to the dip in the middle and... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

We are dissapointed to hear that you had issues with the mattress in your room. All of our mattresses were repalced in our recent renovation. We will check on the mattress in the room you stayed in, and get a replacement from the factory. It is great to hear that the service met your expectations. We look forward to hosting... More

P4620
Boston, Massachusetts
Top Contributor
62 reviews
20 helpful votes
4 of 5 stars Reviewed December 26, 2011

I was here visiting relatives over Christmas. I normally rotate between the Rennaissance and the Hilton and Iwould say this is my 4th or 5th stay here. I was always impressed with how consistently good the service is. Starting with the valet's through the front desk to housekeeping and maintenance. We had a TV issue upon arrival and maitenance was... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

We are pleased to hear that our level of service has been consistently good each time you have stayed with us. The Hilton Providence ranks in the top 20% of all Hilton Properties based upon their Overall Service scores....an accomplishment the staff is very proud of. The staff takes pride in exceeding each of our guest expectations. Our location is... More

TravelingVet45
Hudson, Florida
Reviewer
5 reviews
3 helpful votes
4 of 5 stars Reviewed December 23, 2011

Just got back to Florida from a 4 night business trip to Providence, stayed at this Hilton. The only reason it did not get a 5 button review was the design of the room, specifically the amount of furniture you have to navigate, coupled with the size of the furniture. If that doesn't bother you, then this truly would be... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

Your almost outstanding experience fell just short of our expectations. We strive for perfection. We are hopeful that you will give us the opoortunity to host you once again, should your travel plans bring you back to the Providence area. Our location is ideal as you had stated in your review. There are many choices to dine, one of which... More

Tweeks49
Huntington, New York
Contributor
14 reviews
5 helpful votes
3 of 5 stars Reviewed December 13, 2011

My wife and I stayed there last weekend for 2 nights, to visit the dog show. On the plus side, quick and easy check-in; location is right off Rte. 95. Valet Parking offer was prompt and professional. The bellman when we arrived and departed was wonderful. Also Don Shula's 347 Grill was excellent (for dinner Friday night and for breakfast... More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

We are sorry to hear that you did not have a great experience. Our room attendants are here servicing rooms up until 5:30pm each day. It sounds like your room was scheduled to be cleaned later in the day. It is our pleasure to clean your room at any requested time, so next time you stay with us let us... More

UESNYC646
Contributor
12 reviews
5 helpful votes
2 of 5 stars Reviewed December 6, 2011
1
person found this review helpful

Room was obviously not cleaned- gummy bear and other crumbs found on floor. Burn holes in carpet.. Obviously the house keeping does not pay attention to detail. Front desk service was good but bar service was slow! Overall, not a good stay and I will not return. More

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Doug Koenig, General Manager at Hilton Providence, responded to this review
January 18, 2012

We are very sorry that the cleanliness of your room was not acceptable. This is not customary as many of our guest experiences indicate. We obvisously dropped the ball and are extremely sorry for falling short of both your and our expecations. Your comments have been shared with our entire staff. The lack of cleanliness in your room is not... More

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Hilton Providence Also Known As

  • Hilton Hotel Providence
  • Providence Hilton Hotel
  • Providence Hilton
Address: 21 Atwells Ave, Providence, RI 02903 (Formerly Providence Plaza Hotel)

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