Not a bad hotel. Located well in downtown Providence. Dunkin Donuts center is attached. Has a nice Shulas for a restaurant. Problems come more from the age of the property. Elevators felt really old. No hot water in the morning for the business associate I was traveling with. Mine was luke warm so I guess I should be pleased. Rooms...
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Thank you for taking the time to write a review. We appreciate your kind comment regarding our staff.
The location of the Hilton Providence is ideal fo both the business and leisure traveler. As you mentioned, the Dunkin Donuts center is next to the hotel, and Federal Hill is just a few steps away! The hotel parkign rates our one...
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I was in town for meetings and the company put me up at this hotel. The location is excellent-practically next to the Dunkin Donuts Center and walking distance to Trinity Rep.
Rooms are spacious and bathrooms are clean and up-to-date w/granite counters, rain shower head and two kinds of soap. My room had a large desk and plenty of outlets...
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We are pleased to hear that our staff made your stay an enjoyable experience. We make all requests large or small a priority. Our Concierge staff is one of the best in the City as they are familiar with everything DT Providence has to offer.
We are glad that you were able to take advantage of all the hotel had...
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Just spent the weekend in Providence with my boyfriend to see the Jeff Dunham show. And I am so glad we chose this hotel; they really make you want for nothing. The hotel was very nice and clean, and so was our room; bed was made everyday and got fresh new towels everyday and when you ask for something you...
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Thank you for taking the time to write about your recent experience. We are pleased to hear that you were able to enjoy both the Hilton Providence and Shulas 347.
We have shared your comments with Nick and the entire staff. We look forward to your return to Providence, and hosting you once again!
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We stayed there Christmas night. The hotel and room were fine. We purchased this through priceline and thanks to trip advisor, we knew there was a parking fee. I was hoping to get a different hotel. The restaurant ...Shula's looked pretty nice, but we had had a large supper and just were ready to crash. Again the room was fine...just...
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As you stated, there is a $21 charge per night to use the adjacent parking garage. We are fortunate to have a parking gargage adjacent to the hotel that also has one of, if not the lowest, overnight rates in DT Providence.
Our DT location, within walking distance of Federal Hill, adjacent to the Dunkin Donuts Center, and one block...
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Stayed here over the Christmas Holiday 2011 and had a great stay. The property is very centrally located and was close to everything. Well it is Rhode Island so that is not very hard. BUT all kidding aside it is a nice property with a great staff. Staying anywhere over a Christmas can be a challenge and these guys did...
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Thank you for allowing us the opportunity to host you over the Holiday season. I am glad to hear that the staff exceeded your expectations.
Although there are many restaruants within walking distance, the majority of them are closed on the Christmas holiday. Shulas 347 is one of just a couple restaruants that remains open on the holiday. We do...
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We had a double on the fourth floor. Not bad. Rooms were well-appointed. Wall acoustical rating a bit on the light side; we could hear a family next door very clearly. Slight smell of some scent covering up a previous smoker. Beds were a bit saggy; my wife and I struggled with sliding to the dip in the middle and...
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We are dissapointed to hear that you had issues with the mattress in your room. All of our mattresses were repalced in our recent renovation. We will check on the mattress in the room you stayed in, and get a replacement from the factory.
It is great to hear that the service met your expectations. We look forward to hosting...
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I was here visiting relatives over Christmas. I normally rotate between the Rennaissance and the Hilton and Iwould say this is my 4th or 5th stay here. I was always impressed with how consistently good the service is. Starting with the valet's through the front desk to housekeeping and maintenance. We had a TV issue upon arrival and maitenance was...
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We are pleased to hear that our level of service has been consistently good each time you have stayed with us. The Hilton Providence ranks in the top 20% of all Hilton Properties based upon their Overall Service scores....an accomplishment the staff is very proud of. The staff takes pride in exceeding each of our guest expectations.
Our location is...
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Just got back to Florida from a 4 night business trip to Providence, stayed at this Hilton. The only reason it did not get a 5 button review was the design of the room, specifically the amount of furniture you have to navigate, coupled with the size of the furniture. If that doesn't bother you, then this truly would be...
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Your almost outstanding experience fell just short of our expectations. We strive for perfection. We are hopeful that you will give us the opoortunity to host you once again, should your travel plans bring you back to the Providence area.
Our location is ideal as you had stated in your review. There are many choices to dine, one of which...
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My wife and I stayed there last weekend for 2 nights, to visit the dog show. On the plus side, quick and easy check-in; location is right off Rte. 95. Valet Parking offer was prompt and professional. The bellman when we arrived and departed was wonderful. Also Don Shula's 347 Grill was excellent (for dinner Friday night and for breakfast...
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We are sorry to hear that you did not have a great experience. Our room attendants are here servicing rooms up until 5:30pm each day. It sounds like your room was scheduled to be cleaned later in the day. It is our pleasure to clean your room at any requested time, so next time you stay with us let us...
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Room was obviously not cleaned- gummy bear and other crumbs found on floor. Burn holes in carpet.. Obviously the house keeping does not pay attention to detail. Front desk service was good but bar service was slow! Overall, not a good stay and I will not return.
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We are very sorry that the cleanliness of your room was not acceptable. This is not customary as many of our guest experiences indicate. We obvisously dropped the ball and are extremely sorry for falling short of both your and our expecations.
Your comments have been shared with our entire staff. The lack of cleanliness in your room is not...
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