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Providence Marriott Downtown

3.5 of 5 1 Orms Street, Providence, RI 02904
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Certificate of Excellence 2014
Providence Marriott Downtown
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Providence Marriott Downtown
Providence Marriott Downtown
Providence Marriott Downtown
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710 reviews from our community

Traveler rating
    343
    212
    107
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (710)
  • Mar-May only
    (139)
  • Jun-Aug only
    (230)
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    (196)
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    (145)
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

While staying here for the worst snowstorm in a long while I was happily impressed by the great service I received on Monday 26 to 28. Everybody was stuck inside their hotel and they really took care of every need. They had plenty of food drinks and entertainment. They turned a really bad time into a great 2 nights for... More 

Was this review helpful? Yes 3
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear RichC07, Thank you so much for taking the time to share your experience with us during Juno. Thank you for your loyalty to Marriott. It was our pleasure to serve you during this trying time. I am so pleased we could make your stay fun. We look forward to your next visit. Sincerely, Eric Churchill, General Manager More 

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We have stayed here several times thanks to a famous hockey tournament! It' s always in January but we attend games, easily accessible from hotel, walk all over downtown Providence and enjoy the things that Providence has to offer

Was this review helpful? Yes
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Daisyhead214, Thank you so much for your five-star review! I appreciate that you took the time to share your experience with us. I am so pleased that you love our location so much; we are within easy walking distance to most area attractions, restaurants and shopping. If you choose not to walk, our complimentary shuttle is on hand to... More 

New York City, New York
Top Contributor
57 reviews 57 reviews
33 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

First of all, let me start by praising the staff here. They are very friendly and helpful. Free water was offered at checkin, they found a running map for me, and they all made sure to acknowledge me as I encountered them throughout the property. I am a frequent business traveler, frequenting Marriotts and Starwood properties most often. However the... More 

Was this review helpful? Yes 1
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear raverusa, Thank you so much for taking the time to share your experience with us. I also thank you for your excellent praise of our staff. I apologize that you did not feel comfortable in the bathroom in your room. I have followed up with our team to be sure all shower curtains are long enough. I do hope... More 

Stafford, Virginia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very good and the employees are very nice. The rooms are clean and the lobby is beautiful. The only bad thing I can say from this hotel in that the door in the room is not sealed in the bottom and you can hear all the noise in the hallway.

Was this review helpful? Yes 1
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Carrasquillom, Thank you so much for taking the time to review our hotel. Your feedback is very important to us. I have shared your comment about your door with the team. Thank you for your compliments regarding our staff and our beautiful Greatroom (lobby). We hope to see you again very soon! Best regards, Eric Churchill, General Manager More 

Augusta, Maine
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on business. Ate at the bar, but confused if there were two different menus. I ordered something I wouldn't normally eat. Then I saw several people with burgers and fries, which is my kind of food. Wasn't on the menu I had. Bathroom wasn't overly clean as you could see hair around base of toilet.Prices for breakfast were... More 

Was this review helpful? Yes 2
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear buickman55, Thank you so much for taking the time to share your feedback with us about your stay. I apologize about the confusion over the menus at the bar. We do offer many choices at our hotel. The next time you stay with us be sure to try the Black & Blue Burger (I'm a burger guy too and... More 

Indianapolis, Indiana
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second trip to Providence and the second time we stayed at this hotel. The check-in process is relatively smooth. We were pleased that our request for both type and connecting rooms was honored. The hotel is not an easy walk to "downtown" but we did use the hotel shuttle on one occasion (driver was fantastic) and drove... More 

Was this review helpful? Yes
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear maxxiep, Thank you so much for taking the time to share feedback about your stay. I am delighted you took advantage of our complimentary shuttle service. I am happy you had such a wonderful breakfast last time that you tried the Bluefin Grille for a second time. Our breakfast buffet is very popular (even with the locals). We look... More 

2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The location is NOT good. It is NOT downtown. That was very frustrating. We were significantly underwhelmed by this hotel. The staff did their best to be helpful-but even basic questions about the neighborhood were confusing to the front desk staff. The general vibe was of sweet staff but no one with authority or confidence in what they were saying... More 

Was this review helpful? Yes 4
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Noelle H, Thank you so much for taking the time to share your experience with us. I have reached out to the spa management and will be working with them to discover why the miscommunication occurred. I apologize for you experience there. That is not the normal level of service to be expected at our salon & spa partner... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My girlfriend and I wanted to getaway for a night to relax without going over the top, so I planned a one night trip to this Marriott Downtown. I was away on a business trip the week before and wanted to surprise her, so I contacted the hotel to put together some arrangements. I was greeted by Daniel Stimler in... More 

Was this review helpful? Yes 2
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Sam B, Thank you so much for taking the time to share your excellent customer service experience with us! I am so pleased that Daniel took such good care of you. I will be sure he is recognized for his exceptional level of service. We hope to see you again soon. Be sure to visit our website often to... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I lived out of the Providence Marriott for about 6 months while on project. I was blown away by the level of customer service. Within one week, Roland and Todd knew the names of everyone on our project. They have become the standard in my mind to which I compare every other hotel front desk. The hotel has a great... More 

Was this review helpful? Yes 1
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear mtorski, Thank you so much for taking the time to share your feedback with us. Thank you for choosing to spend the last six month with us. I am delighted that Roland and Todd and the rest of the team took such great care of you and your team. We hope you can visit us again either for business... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family of 5 stayed over for one night. We were meeting another family with school-aged children for a special weekend at PC. Throughout our short stay, we were amazed by the level of outstanding, conscientious service - from Brendan at the front desk to host Fran Erba in the restaurant to waiter Carlos in the dining room to the... More 

Was this review helpful? Yes 1
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Julie8L, Thank you so much for taking the time to share your experience with us. I am so pleased you received such excellent, top-notch service. I would expect nothing less of our team. I have shared your review with the entire hotel team recognizing Brendan, Fran and Carlos. Thank you for mentioning them in your comments; our staff LOVE... More 

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Additional Information about Providence Marriott Downtown

Address: 1 Orms Street, Providence, RI 02904
Location: United States > Rhode Island > Providence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
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TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Providence Marriott Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence
Hotel Style:
#4 Romantic Hotel in Providence
#4 Business Hotel in Providence
#6 Family Hotel in Providence

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