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Providence Marriott Downtown

3.5 of 5 1 Orms Street, Providence, RI 02904
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Certificate of Excellence 2014
Providence Marriott Downtown
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Providence Marriott Downtown
Providence Marriott Downtown
Providence Marriott Downtown
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685 reviews from our community

Traveler rating
    328
    207
    104
    34
    12
See reviews for
187
148
34
201
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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    (685)
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    (139)
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Saddle River, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My first visit to this hotel was in 2008 when I was visiting colleges with one of my children. As it turns out, two of my children have attended college in the Providence area and I stay at the Providence Marriott Downtown every time I visit. The outdoor courtyard and pool are wonderful in the summer. The health club is... More 

Was this review helpful? Yes 1
Floral Park, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderfuld experience last month when staying at this property. The hotel is beautiful and teh customer service was EXCEPTIONAL!!!! My husband and I were there for business and to celebrate our anniversary. From the minute we arrived we were greeted by Michaela who was at the front desk and she made us feel special. She is a... More 

Was this review helpful? Yes 1
Mystic Country, Connecticut
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife and I recently stayed the night at the Providence Marriott on Orms Street. The hotel staff was very courteous and the accommodations were very clean and comfortable. The concierge had complimentary large bottles of water and other goodies. Once we retired for the night we did not hear any other patrons the entire night. The gym was surprisingly... More 

Was this review helpful? Yes 2
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I arrived at the hotel at midnight after a long and arduous day of work and travel. Susan's gracious, friendly, professional good will made me feel welcome and special. Her bright smile, sense of humor and offer of treats and a bottle of water were delightful. Later in the evening, I inquired with Susan over the phone about nail polish... More 

Was this review helpful? Yes 3
Plantation, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Before I arrived, the customer service was outstanding with an email from Daniel with all the information about the hotel and current events in the area. Upon arrival, Molly had a hand written note and snacks sent to our room. What a wonderful way to start our trip. The room was clean and comfortable. Vanessa assisted us with a smile,... More 

Was this review helpful? Yes 3
South Hadley
Top Contributor
50 reviews 50 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago

Walk into the Downtown Marriott and you think you have made a good choice, but when you check in you may change your mind. This is by far the most outdated Marriott property I've stayed at recently. As a platinum member, I spend a good deal of time at their properties and unless everything else is sold out I won't... More 

Was this review helpful? Yes
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Mick1915, Thank you for taking the time to provide us with feedback about your experience. I apologize that you were not satisfied with your room. Our team strives to exceed our guests' expectations. It's very disappointing when I read a review such as yours. I do thank you for your comments; my team and I will review them thoroughly.... More 

East Providence, Rhode Island
1 review
5 of 5 stars Reviewed 1 week ago

The Providence Marriott was a professional, comfortable atmosphere that any team/business group should consider for their respective stay. The banquet meals and meeting spaces were top of the line. The food was tremendous and the set ups were done professionally making the overall team dining experience exceptional. The staff and hotel representatives showed great initiative and concern for our needs.... More 

Was this review helpful? Yes
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Kevin8180, Thank you so much for taking the time to review our hotel!! I am so pleased your team had such a wonderful experience! I am delighted you enjoyed your banquet and the food so much and that you would highly recommend our services to any business or another team. We look forward to serving you again in the... More 

Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Oustanding staff especially Elizabeh St Vil in the concierge room. She did a great job in taking care of all visitors in a professional manner. This a great hotel and I would recommend 5 stars for the staff and hotel.

Was this review helpful? Yes 1
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear r_snag, Thank you so much for taking the time to review our hotel. I will be sure that Elizabeth sees your comments as well as the rest of the hotel team. I hope you have a wonderful holiday season! Eric Churchill, General Manager More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

My Sister and friends surprised me with a Spa night for myth Birthday. The Spa was ok. The woman that helped us were fantastic and friendly, but the Mani/Pedi's were average at best. The room was so dark, great for massages, but not nails. The chairs we sat in were uncomfortable and awkward to get Pedi's while wearing a robe.If... More 

Was this review helpful? Yes
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear KristinK98, Thank you so much for taking the time to share your experience with us. What you have described is unacceptable and our team is reviewing how anything like this could have happened. I apologize for your overall experience. If I may ask, please contact our Guest Relations Manager, Kasey at kbancroft@marriottprovidence.com to discuss your feedback here. I hope... More 

Providence, Rhode Island
1 review
5 of 5 stars Reviewed 1 week ago

My experience working with the Providence Marriott Downtown in organizing an event was highly positive. Kristen Esper was my Sales contact and she walked me through the engagement process and suggested the ideal layout for my event. Kristen was very responsive, positive and flexible to my ever changing requests. Her excellent customer service has contributed to the success of my... More 

Was this review helpful? Yes
PVDRI_JD, General Manager at Providence Marriott Downtown, responded to this review

Dear Jennifer P, Thank you so much for taking the time to share your feedback about your experience. I am so glad your event was such a success. Kristin is very good at what she does. I am happy to know you made such a connection. We look forward to your next event with us. Best regards ~ and happy... More 

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Additional Information about Providence Marriott Downtown

Address: 1 Orms Street, Providence, RI 02904
Location: United States > Rhode Island > Providence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Providence Marriott Downtown 3.5*
Number of rooms: 351
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Travelocity, TripOnline SA, Orbitz, Odigeo and Tingo so you can book your Providence Marriott Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Providence Marriott Downtown Hotel Providence
Marriott Providence
Hotel Style:
#2 Business Hotel in Providence
#6 Romantic Hotel in Providence
#6 Family Hotel in Providence

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