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Econo Lodge West

2.0 of 5
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5712 Iliff Rd., N.W., Albuquerque, NM 87105 (Formerly Comfort Inn West)
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Econo Lodge West
Best prices for: 1 room 1 guest
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Ranked #116 of 146 Hotels in Albuquerque
A recent review
3 of 5 stars Reviewed November 22, 2014
Nekoboy Lewistown, Pennsylvania
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55 reviews from our community

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    8
    8
    15
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15
10
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3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Lawton, Oklahoma
Top Contributor
103 reviews 103 reviews
18 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 1 week ago

Online pictures are of a different place or really old. This place was clean but boy is it worn out. Our room smelled of smoke and it was a no smoking room. The room was clean, the bed a little lumpy and bathroom tiny. It had a tub but no stopper so it was a glorified shower only. They do... More 

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Albuquerque, New Mexico, United States
1 review
1 of 5 stars Reviewed January 6, 2015

We used to rent a room here at least 4 times a year for my kids birthdays. We have 5 kids so we liked the pool side rooms. The old management was friendly and never had a problem with us using the kitchen area in the front. There were a few shady characters here and there but for being right... More 

Was this review helpful? Yes
EconoLodgeWest, Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

1 review
1 of 5 stars Reviewed January 6, 2015

We have used this hotel for my kids birthday parties for the last year and it was decent. We love the pool side rooms. But this last stay Jan. 3 2015 was just horrific! There are usually a few weirdos here and there but this time I swear there was so much drug dealing/prostitution going on I can't believe that... More 

Was this review helpful? Yes
EconoLodgeWest, Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Chicago, Illinois
Top Contributor
71 reviews 71 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed December 4, 2014

We were attracted to this motel because of the low price, indoor pool, and hot tub. When I looked at the room it looked okay. We checked in and got into our swim suits, and here comes a roach, down the wall. We called the office just to let them know. But because of the nice pool and hot tub,... More 

Was this review helpful? Yes
EconoLodgeWest, General Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Lewistown, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 22, 2014

I will keep this short. Clean, safe, and fair price. Located right off 40 and close to many restaurants. Nothing special and nothing to really say it was a bad place. The breakfast they offer however is a joke, it's pretty much toast, and waffles. If we were lucky we could get a bowl of cereal, but the milk was... More 

Was this review helpful? Yes
EconoLodgeWest, General Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Westerville, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 12, 2014

The last place that I would ever stay. Room dirty, no amenities not even tissues just as well we carry our own. Bed uncomfortable. Air conditioner must be that old it was so noisy we turned it off. Light switches very dangerous, didn't work properly. Very noisy with people coming and going at all hours. Broken and missing tiles in... More 

Was this review helpful? Yes 1
EconoLodgeWest, General Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 4, 2014

Where do I start! This was way over priced. I reserved 3 rooms for my family & I to stay while driving from WI to AZ. We arrive and it's 1 guy working by himself. He checks us in. My room was NOT cleaned and had beer bottles and pizza boxes left behind. The bed was not made. I went... More 

Was this review helpful? Yes 1
EconoLodgeWest, General Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2014

When we checked in @ 2:30 we went to our room & it wasn't even cleaned!! And to top it off there was roaches crawling around & dead ones in the drawers!! We ended up going across the street to Days Inn & that was very nice & clean with friendly staff. We got a refund from Econolodge West I'm... More 

Was this review helpful? Yes 1
EconoLodgeWest, General Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 26, 2014

I booked this place with kids. I was so upset. A roach ran across my baby's face I went to the front desk I talked with a young lady I think evonna. She was trying to help but this stay was an epic failure

Was this review helpful? Yes 2
EconoLodgeWest, General Manager at Econo Lodge West, responded to this review

Dear Guest Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Zuni, New Mexico
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 23, 2014

Let's start with the positive... Accessibility to I-40, just a few hundred yards away, and on Coors Blvd. A short walk to Buffalo Wild Wings. That's it for the good stuff. Now for the things you want to know. There is no I option for zero stars. . . We checked in at 3:00 pm, Evonne met us with an... More 

Was this review helpful? Yes 2
EconoLodgeWest, Manager at Econo Lodge West, responded to this review

Dear Lance, I would like to take this time to apologize for our entire staff that we did not exceed your expectations during your stay with us. I know how frustrating it can be to have to make multiple trips to a room, I have already met with our Front Desk Staff to ensure that no one will ever be... More 

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