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All 145 Albuquerque hotels

Courtyard Albuquerque

3.0 of 5 Hotel   |   5151 Journal Center Boulevard, Albuquerque, NM 87109
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74%
Ranked #60 of 145 hotels in Albuquerque
A recent review
5 of 5 stars reviewed 5 days ago
Jeff B Olathe, Kansas
  • Reviews (104)
  • Photos (34)
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  • Room tips (25)
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104 people have reviewed this hotel

Traveler rating
    34
    42
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Olathe, Kansas
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Courtyard is usually a very good choice for the business traveler. This was very true for Courtyard ABQ as well. I received a nice/informational welcome email from the manager on the morning before my stay. Much appreciated. Both Justin and Michelle at the desk area make the guests welcome. See you in August.

Was this review helpful? Yes
Colorado Springs, Colorado
Contributor
20 reviews 20 reviews
8 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We are Gold Members, and have enjoyed Marriott facilities worldwide. We were so disappointed when we stayed in the Courtyard the week of June 23, 2014. The facilities are new and courtyard is beautiful and well kept. Service staff didn't have the time to look up and greet us coming or going. During our four day stay every staff member... More

Was this review helpful? Yes 1
Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for your feedback. We certainly did not meet your standards you have come to expect as a loyal Gold Rewards member, nor did your experience meet mine, for that please accept my sincere apologies. I and we are committed to improving and we will use your comments as tool to train and show our staff what happens when... More

Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

You know how when someone asks how you are and you say "fine" meaning not bad, but also not great either? Well this is how I will describe this hotel, it's fine....not great, but not bad. It's location is currently hampered by all of the highway construction going on where you need to exit. This should improve at some point,... More

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Justin T, General Manager at Courtyard Albuquerque, responded to this review

We appreciate your comments about the Courtyard. We are always committed to improving and striving to provide the very best in service. We will evaluate where we can improve, so there are areas where we stand out. More

Las Cruces, New Mexico, United States
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall a mixed feeling on this one. Just a quick overnight with the family and chose this hotel due to its location. Remember that. I was pleasantly surprised to receive an email welcoming us and more importantly explaining the traffic problem due to road construction in the area. Should have been a flag to me. Hotel was nicely clean and... More

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Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for your stay here in Albuquerque and for responding with feedback about your experience. We are always committed to the complete satisfaction of our guests, so will use this as avenue to provide better service and less confusion. Just the few rooms on our north end can be affected by the noise, so we apologize for that. Good... More

New York City, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 3, 2014

I spent three nights at this hotel over the course of a long weekend. It has a nice lobby and comfortable lounge. The courtyard area in the center of the hotel is a great place to relax. The room was a good size (king size bed, couch, two closets, and a bathroom area). The hotel was clean and the staff... More

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Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for taking the time to respond here. We are delighted that your stay with the Courtyard Albuquerque was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the... More

Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 3, 2014

My bathroom had a strong repulsive odor and when I informed (not complain) the front desk, they didn't offer me any solutions. Basically left with a feeling of "deal with it". I had to ask for a deodorizer which was only brought up to my room after 3 FOLLOW UP CALLS. Never staying in this property again. I'm surprised it... More

Was this review helpful? Yes 1
Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for your recent visit and for providing feedback about your experience. You certainly were not treated and given the proper respect as a guest of ours, nor did that meet my expectations, and for that I sincerely apologize. We are always committed to providing the very best possible service and accommodations to our guests, so we will be... More

Edmond, Oklahoma
Top Contributor
83 reviews 83 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2014

I really liked this hotel, even though it isn't new. I loved the courtyard and the room was very nice and comfortable. The clerk was very friendly and accommodating. We got an excellent military rate ($86) and that is the best price I've paid for a room in several years. The hotel was very clean and the bed was very... More

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Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for your recent stay here and for providing feedback about your experience. We are very happy that you left here with a desirer to return, we have achieved our goal. Sincerely, Justin More

ROME
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 16, 2014

We had nice stay. Check-in was quick & easy. Lobby area nice and welcoming; friendly staff. Room very nice, comfortable & clean. Bathroom area clean (shower/sink). Only problem was driving directions-street construction ongoing. Location was central to places we visited; located next to I-25 north. Many eateries available - fast food to nice restaurants. We looked at pool & lounge... More

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Justin T, General Manager at Courtyard Albuquerque, responded to this review

Frank, I appreciate your stay with us and for providing feedback about your experience. We are looking forward to the freeway construction being completed as well. I am happy to hear that overall the property itself and service, you were happy with. We look forward to your next visit here in Albuquerque. Sincerely, Justin More

Sioux City, Iowa
Top Contributor
59 reviews 59 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 13, 2014

The Courtyard at Journal Center has been my place to stay when in Albuquerque for the past several years. The hotel has been kept up to date. The look and feel of the hotel is very nice for the area. The front desk welcoming hot cookies were a nice touch. The hotel has a nice pool, hot tub, and exercise... More

Was this review helpful? Yes
Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for your recent visit and for your loyalty, also for providing valuable feedback about it. I am happy to hear that you enjoyed your stay here, we achieved our goal of providing a positive experience. See you again in the future. Justin More

Illinois
Top Contributor
402 reviews 402 reviews
43 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed April 28, 2014

Even though we had some problems with our room, it is still basically worth a 4 on Trip Advisor. The front dest is very friendly and helpful and the small lobby is very nice. Our room was on the second floor towards the end of the hall. The room had nice furnishings and nice carpet. The bathroom was nice but... More

Was this review helpful? Yes
Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for staying with us and giving us the opportunity to improve our service and Maintenance, by providing this feedback. I apologize this left a unsatisfied impression of your experience and am certain that the issues mentioned will be addressed. Please let us know if/when we can be assistance in the future. Sincerely, Justin More

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Additional Information about Courtyard Albuquerque

Address: 5151 Journal Center Boulevard, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Albuquerque 3*
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Also Known As:
Courtyard Albuquerque Hotel Albuquerque
Albuquerque Courtyard
Albuquerque Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#43 Business Hotel in Albuquerque
Hotel Class
Number of rooms
150

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