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Courtyard Albuquerque

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5151 Journal Center Boulevard, Albuquerque, NM 87109
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Courtyard Albuquerque
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Courtyard Albuquerque
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Courtyard Albuquerque
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126 reviews from our community

Traveler rating
    39
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    18
    9
    10
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30
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39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cypress, CA
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel was located a bit north of the center of town, but a very quiet and restful space to spend a few days. It was near the freeways with easy on and off access once we learned the streets because the GPS had difficult locating the exact location. We enjoyed our time here. It was only a little drive... More 

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Centennial, Colorado
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here last week management and staff non responsive no TV in any of the rooms staff lied about getting it fixed. Times no one at the front desk. Next time it will be a holiday inn. Access is poor from the freeway, no nearby restaurants.

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Jared G, Manager at Courtyard Albuquerque, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Albuquerque. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your T.V. issues and staff not responding... More 

Pasadena, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for six consecutive days last week. It was nice and it was clean. Cleanliness is very important to me when I'm out of town on business. The only complaint I had was that the shower curtain smelled sour while taking my first shower on the first day. I caught the cleaning lady in the hallway... More 

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Senior Contributor
38 reviews 38 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a 3 day stay in this Marriott Courtyard. It was not the best or worst Courtyard we've stayed in. The price was right for this mini-vacation. The room was a tad bit small but it was clean. We had a little difficulty with the housekeeping service the next day. We were skipped because we had a "do not... More 

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Jared G, General Manager at Courtyard Albuquerque, responded to this review

Dear Dan S. On behalf of myself and my staff here at the Courtyard by Marriott Albuquerque Journal Center, I sincerely apologize for your experience while staying with us. I can assure you that we have a very effective and detailed lost and found program for all of our guests that happen to leave items behind. I apologize that in... More 

Omaha, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel about a dozen times over the last 4 months, and enjoyed every stay. The rooms are clean, beds are soft, rooms are quiet, and the entire hotel is well maintained. They have a pleasant restauraunt bar and plenty of parking. The staff has been friendly and helpful on all my interactions with them.

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Virginia Beach, Virginia
Top Contributor
143 reviews 143 reviews
61 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were very pleased with our stay. The decor is terrific and the room was very nice with a beautiful view of the night lights of the city. The service and food at the bistro were very good as well, although we would like to see Courtyard properties offer free breakfast as many of the other Marriott properties do. The... More 

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California
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

- I was really impressed with their lobby. We checked in around late 8pm and they still had a staff cleaning their lobby. I mention this because many hotels have their cleaning staff only till 5pm. - Their lobby bathrooms were clean - WiFi was excellent. - The room was clean!! No complains. - The room was equipped with a... More 

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Jared G, General Manager at Courtyard Albuquerque, responded to this review

Dear Guest, As a top performing hotel we always strive to meet and exceed our guest's expectation. Unfortunately we have fallen short of exceeding your expectations and on behalf of myself and my staff I sincerely apologize for the service we provided you. I can assure you that this was an isolated incident and does not reflect the level of... More 

Artesia, New Mexico
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2015

We stay here alot for baseball tournaments. They always give us a great group rate. The staff has always been friendly and helpful. Great location. Rooms are nice and the beds are comfy. They always provide a great private hot breakfast for our group. Thanks!

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Colorado Springs, Colorado
Top Contributor
302 reviews 302 reviews
82 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed March 6, 2015

This hotel is convenient to I 25 on the north side of town. We have stayed here several times a year over the last four years. Seems like it's going downhill. The hotel has been remodeled but there is an obvious older side on the south side. When we stayed here last fall, we were given a room in the... More 

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Jared G, General Manager at Courtyard Albuquerque, responded to this review

Thank you for sharing your feedback concerning our accessible rooms during your recent visit to our property. I am sorry that you did not enjoy your past experience while staying with us. Unfortunately we sometimes are restrained by the room type availability and cannot always guarantee location. I will share this with the appropriate departments to ensure that our guest... More 

Albuquerque, New Mexico
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 26, 2015

This rating is on the hotel's restaurant, not the hotel. We used to frequent the hotel's restaurant, "Peppers" very often, and the food and service was always very good. We liked the way they prepared salmon grilling it on wooden planks. It always came out with a great smoked taste. Then they closed the restaurant for renovation and opened up... More 

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Justin T, General Manager at Courtyard Albuquerque, responded to this review

Thank you for sharing your feedback concerning our restaurant, The Bistro, during your recent visit to our property. I am sorry that you did not enjoy your past two dining experiences at the Bistro, and would love to speak to you further regarding your experience. Please contact me directly at the hotel 505-998-2161. It is our goal that all guests,... More 

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